We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have reached out to our customer to address her concerns, however, our attempts to reach her have been unsuccessful Once we are able to speak with the her and verify the account, we can address her concerns and provide a successful resolution We have mailed the check for the credit balance on and please expect 7-business days for delivery There was no inquiry sent to the credit bureaus during the collection status The credit agency will send a letter to the customers address to confirm The account currently shows a zero balance We want to thank our customer for her patience during this process and wish her success in the future Thank you for your time and consideration Lawrence EExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com complaint # [redacted] We were sorry to hear of the difficulty that the customer has been experiencing with our company Due to the concerns that he brought to the attention of your office, our Field Leadership contacted the client directly to coordinate a resolutionWe were advised that our technician was able to work directly with the customer today and have the cable reinstalled at the depth the customer was looking forWe hope this information has been helpful to your office As always, we appreciate the opportunity to assist a customerCatherine/Cox Communications Executive offices/ Arizona
I don't trust ***s responseHe gives you no actual amount of credit I will receiveHe gives you no amount I will be charged He is deceptive in stating that I refused to speak with him I stopped taking his calls when he kept trying to put words in my mouth Instead I contacted a lawyer and told [redacted] to talk to the lawyer It was only at that point that [redacted] was willing to give me a credit of any kind Luis never called my lawyer There is no way for me to determine what they will actually be charging or crediting until November when my bill is generated I need have until then to determine if their response is acceptable Below is the confusing set of number they have for my account right now.My recent activity on Coxcom shows this:10/29/A/R Adjustment - Single S ($49.68)10/29/A/R Adjustment - Single S ($12.39)10/28/Free Preview $0.0010/28/Cox Bundle Benefit ($11.00)10/28/Cox Bundle Promotional Di ($36.67)10/28/Cox High Speed Internet $0.0010/28/Digital Telephone $0.0010/28/DVR Service ($3.67)10/28/Monthly Services Credit ($400.00)10/19/Video Campaign Discount ($18.50)10/19/Internet Campaign Discount ($18.50)10/19/CHSI Preferred Package Di ($2.00)10/19/Cox Digital Telephone Pac ($18.98)10/19/Federal Excise Tax Credit ($0.90)10/19/Statement Taxes $0.0010/19/Statement Taxes $0.0010/14/Payment Processed VISA ($49.73)10/14/Payment Processed VISA ($84.49)10/14/Payment Processed VISA ($46.49)Recent Charges (Unbilled)Date Description Amount10/29/A/R Adjustment - Single S $62.0710/28/Video Campaign Discount $13.5710/28/Internet Campaign Discoun $13.5710/19/Cox TV Starter $23.9910/19/Expanded Service $47.0010/19/Advanced TV Service $3.0010/19/DVR Service $11.9910/19/Contour Receiver $8.5010/19/Preferred Internet Servic $66.9910/19/FCC Access Charge $7.1010/19/Basic Monthly Service $13.9910/19/Premier Feature Pak $15.9910/19/Voice Mail [redacted] $8.9910/19/Unlimited Long Distance $15.00Then on my [redacted] message I received this:Cox CommunicationsHi [redacted] was hoping to speak with you, but asked that I relay his message Luis was able to reduce your monthly rate to $(tax included) per your 10/26/phone conversationThe rate of $includes the following discounts:• $Bronze Bundle discount for months • $Bundle discount for months • $off DVR service for monthsThe $Bronze Bundle discount and the $secondary Bundle discount both expire on 11/18/16; while the $off DVR service expires on 10/27/Please note that since you no longer have a Price Lock Guarantee on your account, your rates for Cox TV Starter, Expanded TV, Advanced TV, Internet service, and Telephone service are subject to local rate increases during the month term of the discountsAlso, as we are unable to honor the monthly rate as quoted by E-Care, [redacted] has applied a one-time credit of $to your accountThis credit is what you previously referred to as a “refund for the months of overcharging.” We hope these account adjustments meet with your satisfactionSincerely, BeckySince they have not honored the original promised price I can't trust what they've written ($credit and month rate of $147.38) until I see the bill.Thank you, [redacted]
We would like to thank the customer for taking the time to file her concerns regarding the historic change of her home from an analog phone to digital Please let me begin with an apology for any inconvenience she experienced We certainly did not want to cause her any frustrationsCox has investigated her account and confirmed that in December 2006, this change in delivery method for the customer’s telephone service occurredThis change is part of an ongoing switch in our system from Circuit Switched to Packet Switched technologyUpdating our customer’s equipment will prepare them for a smooth migration in the future to our next-generation services: • Tools to stop those pesky dinnertime sales and robo-calls• More feature control options with enhancements to the online Phone Tools• Use your home phone service from anywhere with more cool features such as Text Messaging and Video CallingCox does offer an optional battery backup unit for our phone modems priced at $It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank YouThomas Executive Resolutions Cox Communications
The cox representative is incorrect, once again, on the "in depth anyalysis" of my account When I asked them to transfer the account to the new home, they said it wouldn't be a problem But upon moving a setting up the new home, we rec'd the first bill for over $ The telephone number was "slammed" and we could not use the phone for days while we waited for the FCC to release the number back to usThe "new boxes" that were installed all needed to be taken out and "new" boxes needed to be installedcox techs later, the account was "transferred"I was then made aware that my new plan included HBOThe plan I transferred did not include that service, nor did we want to pay for it I was told that it was part of the new bundling package that was being added to our service I informed the representative that I was simply TRANSFERRING all existing services from one home to the other The service rep stated that since all of this debacle had happened, she was not able to reconnect me to the TRANSFERRED plan that we were on due to that plan being discountinued I was told that the new plan was going to be price locked for the two year time period and that the small increase in the plan would include HBO Since we were only talking about a few dollars more, we agreed since the price lock would keep us very close in pricing to our - OLD TRANSFERRED NON-HBO HAVING PLANI'm not sure what stake Cox Cable has in HBO but I'm sure that forcing it into plans has reaped some heavy dividends onto their bottom line Were simply asking for Cox to keep the price locked for the year time period as agreed
After several attempts we were able to successfully make contact with the customer to address her concerns.At this time we currently have a service appointment scheduled to come out at the customer's earliest convenienceWe have also arranged a date and time with the customer for a follow up call to ensure we have successfully resolved her issues and concerns.As always, we appreciate the opportunity that the Revdex.com has given to us to assist our customer.Sincerely, [redacted] **Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and have provided a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Atari H Executive Resolutions Office of the General Manager Cox Communications, Southwest Region Tell us why here
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, John D [redacted]
Cox hasn't done anything to resolve this issue The representative that called me didn't do anything but say the same thing the original representatives said " that's it's a contract and they can't let me out of it with out me paying the termination fee." Even after I explained that I have a email from the original representative that set up the service and it doesn't state it's a contractHe then stated he must have told me verbally because all of their representatives are required to do thatI advised him that the representative did not and its not in the email that was sent to me This issue is not resolved and I am going to start looking for other providers so I can cancel my services even if I have to pay the termination feeI will never use cox services ever again and I will never refer anyone to cox
We would like to thank the Revdex.com for the opportunity to assist a valuable customerIt is certainly not our intention to cause any frustration We have contacted our customer directly to address their concerns in detail and our customer has our contact information if they would like to discuss this matter further It is always our goal to provide our customers with exemplary customer serviceWe appreciate the opportunity that the Revdex.com has given to us to address and assist our customer [redacted] [redacted] Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
On November 22, a Cox field specialist was dispatched to review the service issues brought to our attentionThe specialist investigated our service delivery from the exterior of the residence to the back of the modem and was able to rule out service delivery as an issue At this point, due to heave congestion detected from neighboring wireless networks on the frequency, he elected to replace the single band modem for a dual band This provides the customer with two frequencies to connect wirelessly and an attempt to avoid the many wireless networks broadcasting within his complex Testing with the new modem showed we were receiving mbps wirelessly on the and mbps on the frequency Our customer called our technician directly last night reporting further issues while using his cell phone The field specialist verified both the 5g on his work phone streaming a video and 2.4g on his Blu-ray player streaming Netflix with no drops or issues detected Further investigation from our monitoring software continues to show the signal strength received by the modem as optimal on the ds and us channels Customer was directed to his cellular provider for assistance Cox provides the subscribed bandwidth (up to mbps on this tier) while hardwired to the modem We are unable to guarantee the same bandwidth wirelessly Out technical support teams are available x a year at ###-###-#### for immediate assistance As of Wednesday November 23, we have verified the service as working as designed and are closing this complaint We appreciate the opportunity that the Revdex.com has given to us to respond to this rebuttal Lawrence E Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Bryan F*
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Mark S [redacted]
Revdex.com Case # [redacted] We would like to thank the Revdex.com for bringing our customer’s additional comments to our attention We are sorry that our customer is not happy with the response we provided to your office and that he feels the credit we issued was not sufficient Our customers request for a $credit is unfounded As previously stated, our records indicate that he was only charged two $late fees and as a courtesy we credited one of those fees The charges on his account are valid and we do not have support to issue further late fee credits to this account Thank you for your time and consideration in closing this complaint [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Still have some issues with internet which hopefully will be resolved when they send the scoop truck up They have tried reaching out but I'm at workAlso talked to their sales team and pretty much told they won't do anything about it and still have to pay for cable to be hooked up I have paid dollars for a while and in the almost four months I've been in my house have had next to below standard internet I think it's only fair that I shouldn't have to pay for cable
Revdex.com Case # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their home security thermostatsIt is certainly not our intention to cause any frustrationWe have contacted the customer directly to address their concerns Our customer has already been in contact with our Damage Claims department in regards to their complaint Nonetheless, our office scheduled to have a technician come to their home to address the equipment issues they were having Because of the problems our customer was having with the thermostats, they requested to have the units replaced back to a regular unit Due to the issues they were having, our field leaders coordinated to have an AC company come to their home to replace the thermostatsBecause our customer filed a Damage Claim for the issues they were having with the thermostats, they will need to continue to work with the assigned adjuster for any further issues that may need to be addressed relating to this claim It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com Case # [redacted] It is our goal to provide our customers with exemplary customer service We sincerely regret the inconvenience that our customer has experienced with our company We have attempted to contact our customer directly at the e-mail address and telephone number provided on 6/29/and 7/6/ Once we are able to verify the account, we can address their concerns and provide a successful resolution Thank you for your time and consideration J [redacted] WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and are working to provide a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Sharon H Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Tell us why hereWe would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and have provided a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Sharon HExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file his concerns regarding their Cox accountPlease let me begin with an apology for any inconvenience he experiencedWe certainly do not want to cause him any frustrations Upon receipt of this complaint we see that this customer has already spoken with our Customer Care Department as of 07/13/16, and that the issue has been resolvedWe are confident the issue at hand has now been resolvedIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594- Thank YouMelissa Executive Escalations Cox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have reached out to our customer to address her concerns, however, our attempts to reach her have been unsuccessful Once we are able to speak with the her and verify the account, we can address her concerns and provide a successful resolution We have mailed the check for the credit balance on and please expect 7-business days for delivery There was no inquiry sent to the credit bureaus during the collection status The credit agency will send a letter to the customers address to confirm The account currently shows a zero balance We want to thank our customer for her patience during this process and wish her success in the future Thank you for your time and consideration Lawrence EExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com complaint # [redacted] We were sorry to hear of the difficulty that the customer has been experiencing with our company Due to the concerns that he brought to the attention of your office, our Field Leadership contacted the client directly to coordinate a resolutionWe were advised that our technician was able to work directly with the customer today and have the cable reinstalled at the depth the customer was looking forWe hope this information has been helpful to your office As always, we appreciate the opportunity to assist a customerCatherine/Cox Communications Executive offices/ Arizona
I don't trust ***s responseHe gives you no actual amount of credit I will receiveHe gives you no amount I will be charged He is deceptive in stating that I refused to speak with him I stopped taking his calls when he kept trying to put words in my mouth Instead I contacted a lawyer and told [redacted] to talk to the lawyer It was only at that point that [redacted] was willing to give me a credit of any kind Luis never called my lawyer There is no way for me to determine what they will actually be charging or crediting until November when my bill is generated I need have until then to determine if their response is acceptable Below is the confusing set of number they have for my account right now.My recent activity on Coxcom shows this:10/29/A/R Adjustment - Single S ($49.68)10/29/A/R Adjustment - Single S ($12.39)10/28/Free Preview $0.0010/28/Cox Bundle Benefit ($11.00)10/28/Cox Bundle Promotional Di ($36.67)10/28/Cox High Speed Internet $0.0010/28/Digital Telephone $0.0010/28/DVR Service ($3.67)10/28/Monthly Services Credit ($400.00)10/19/Video Campaign Discount ($18.50)10/19/Internet Campaign Discount ($18.50)10/19/CHSI Preferred Package Di ($2.00)10/19/Cox Digital Telephone Pac ($18.98)10/19/Federal Excise Tax Credit ($0.90)10/19/Statement Taxes $0.0010/19/Statement Taxes $0.0010/14/Payment Processed VISA ($49.73)10/14/Payment Processed VISA ($84.49)10/14/Payment Processed VISA ($46.49)Recent Charges (Unbilled)Date Description Amount10/29/A/R Adjustment - Single S $62.0710/28/Video Campaign Discount $13.5710/28/Internet Campaign Discoun $13.5710/19/Cox TV Starter $23.9910/19/Expanded Service $47.0010/19/Advanced TV Service $3.0010/19/DVR Service $11.9910/19/Contour Receiver $8.5010/19/Preferred Internet Servic $66.9910/19/FCC Access Charge $7.1010/19/Basic Monthly Service $13.9910/19/Premier Feature Pak $15.9910/19/Voice Mail [redacted] $8.9910/19/Unlimited Long Distance $15.00Then on my [redacted] message I received this:Cox CommunicationsHi [redacted] was hoping to speak with you, but asked that I relay his message Luis was able to reduce your monthly rate to $(tax included) per your 10/26/phone conversationThe rate of $includes the following discounts:• $Bronze Bundle discount for months • $Bundle discount for months • $off DVR service for monthsThe $Bronze Bundle discount and the $secondary Bundle discount both expire on 11/18/16; while the $off DVR service expires on 10/27/Please note that since you no longer have a Price Lock Guarantee on your account, your rates for Cox TV Starter, Expanded TV, Advanced TV, Internet service, and Telephone service are subject to local rate increases during the month term of the discountsAlso, as we are unable to honor the monthly rate as quoted by E-Care, [redacted] has applied a one-time credit of $to your accountThis credit is what you previously referred to as a “refund for the months of overcharging.” We hope these account adjustments meet with your satisfactionSincerely, BeckySince they have not honored the original promised price I can't trust what they've written ($credit and month rate of $147.38) until I see the bill.Thank you, [redacted]
We would like to thank the customer for taking the time to file her concerns regarding the historic change of her home from an analog phone to digital Please let me begin with an apology for any inconvenience she experienced We certainly did not want to cause her any frustrationsCox has investigated her account and confirmed that in December 2006, this change in delivery method for the customer’s telephone service occurredThis change is part of an ongoing switch in our system from Circuit Switched to Packet Switched technologyUpdating our customer’s equipment will prepare them for a smooth migration in the future to our next-generation services: • Tools to stop those pesky dinnertime sales and robo-calls• More feature control options with enhancements to the online Phone Tools• Use your home phone service from anywhere with more cool features such as Text Messaging and Video CallingCox does offer an optional battery backup unit for our phone modems priced at $It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank YouThomas Executive Resolutions Cox Communications
The cox representative is incorrect, once again, on the "in depth anyalysis" of my account When I asked them to transfer the account to the new home, they said it wouldn't be a problem But upon moving a setting up the new home, we rec'd the first bill for over $ The telephone number was "slammed" and we could not use the phone for days while we waited for the FCC to release the number back to usThe "new boxes" that were installed all needed to be taken out and "new" boxes needed to be installedcox techs later, the account was "transferred"I was then made aware that my new plan included HBOThe plan I transferred did not include that service, nor did we want to pay for it I was told that it was part of the new bundling package that was being added to our service I informed the representative that I was simply TRANSFERRING all existing services from one home to the other The service rep stated that since all of this debacle had happened, she was not able to reconnect me to the TRANSFERRED plan that we were on due to that plan being discountinued I was told that the new plan was going to be price locked for the two year time period and that the small increase in the plan would include HBO Since we were only talking about a few dollars more, we agreed since the price lock would keep us very close in pricing to our - OLD TRANSFERRED NON-HBO HAVING PLANI'm not sure what stake Cox Cable has in HBO but I'm sure that forcing it into plans has reaped some heavy dividends onto their bottom line Were simply asking for Cox to keep the price locked for the year time period as agreed
After several attempts we were able to successfully make contact with the customer to address her concerns.At this time we currently have a service appointment scheduled to come out at the customer's earliest convenienceWe have also arranged a date and time with the customer for a follow up call to ensure we have successfully resolved her issues and concerns.As always, we appreciate the opportunity that the Revdex.com has given to us to assist our customer.Sincerely, [redacted] **Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and have provided a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Atari H Executive Resolutions Office of the General Manager Cox Communications, Southwest Region Tell us why here
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, John D [redacted]
Cox hasn't done anything to resolve this issue The representative that called me didn't do anything but say the same thing the original representatives said " that's it's a contract and they can't let me out of it with out me paying the termination fee." Even after I explained that I have a email from the original representative that set up the service and it doesn't state it's a contractHe then stated he must have told me verbally because all of their representatives are required to do thatI advised him that the representative did not and its not in the email that was sent to me This issue is not resolved and I am going to start looking for other providers so I can cancel my services even if I have to pay the termination feeI will never use cox services ever again and I will never refer anyone to cox
We would like to thank the Revdex.com for the opportunity to assist a valuable customerIt is certainly not our intention to cause any frustration We have contacted our customer directly to address their concerns in detail and our customer has our contact information if they would like to discuss this matter further It is always our goal to provide our customers with exemplary customer serviceWe appreciate the opportunity that the Revdex.com has given to us to address and assist our customer [redacted] [redacted] Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
On November 22, a Cox field specialist was dispatched to review the service issues brought to our attentionThe specialist investigated our service delivery from the exterior of the residence to the back of the modem and was able to rule out service delivery as an issue At this point, due to heave congestion detected from neighboring wireless networks on the frequency, he elected to replace the single band modem for a dual band This provides the customer with two frequencies to connect wirelessly and an attempt to avoid the many wireless networks broadcasting within his complex Testing with the new modem showed we were receiving mbps wirelessly on the and mbps on the frequency Our customer called our technician directly last night reporting further issues while using his cell phone The field specialist verified both the 5g on his work phone streaming a video and 2.4g on his Blu-ray player streaming Netflix with no drops or issues detected Further investigation from our monitoring software continues to show the signal strength received by the modem as optimal on the ds and us channels Customer was directed to his cellular provider for assistance Cox provides the subscribed bandwidth (up to mbps on this tier) while hardwired to the modem We are unable to guarantee the same bandwidth wirelessly Out technical support teams are available x a year at ###-###-#### for immediate assistance As of Wednesday November 23, we have verified the service as working as designed and are closing this complaint We appreciate the opportunity that the Revdex.com has given to us to respond to this rebuttal Lawrence E Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Bryan F
*
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Mark S [redacted]
Revdex.com Case # [redacted] We would like to thank the Revdex.com for bringing our customer’s additional comments to our attention We are sorry that our customer is not happy with the response we provided to your office and that he feels the credit we issued was not sufficient Our customers request for a $credit is unfounded As previously stated, our records indicate that he was only charged two $late fees and as a courtesy we credited one of those fees The charges on his account are valid and we do not have support to issue further late fee credits to this account Thank you for your time and consideration in closing this complaint [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Still have some issues with internet which hopefully will be resolved when they send the scoop truck up They have tried reaching out but I'm at workAlso talked to their sales team and pretty much told they won't do anything about it and still have to pay for cable to be hooked up I have paid dollars for a while and in the almost four months I've been in my house have had next to below standard internet I think it's only fair that I shouldn't have to pay for cable
Revdex.com Case # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their home security thermostatsIt is certainly not our intention to cause any frustrationWe have contacted the customer directly to address their concerns Our customer has already been in contact with our Damage Claims department in regards to their complaint Nonetheless, our office scheduled to have a technician come to their home to address the equipment issues they were having Because of the problems our customer was having with the thermostats, they requested to have the units replaced back to a regular unit Due to the issues they were having, our field leaders coordinated to have an AC company come to their home to replace the thermostatsBecause our customer filed a Damage Claim for the issues they were having with the thermostats, they will need to continue to work with the assigned adjuster for any further issues that may need to be addressed relating to this claim It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com Case # [redacted] It is our goal to provide our customers with exemplary customer service We sincerely regret the inconvenience that our customer has experienced with our company We have attempted to contact our customer directly at the e-mail address and telephone number provided on 6/29/and 7/6/ Once we are able to verify the account, we can address their concerns and provide a successful resolution Thank you for your time and consideration J [redacted] WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and are working to provide a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Sharon H Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Tell us why hereWe would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and have provided a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Sharon HExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file his concerns regarding their Cox accountPlease let me begin with an apology for any inconvenience he experiencedWe certainly do not want to cause him any frustrations Upon receipt of this complaint we see that this customer has already spoken with our Customer Care Department as of 07/13/16, and that the issue has been resolvedWe are confident the issue at hand has now been resolvedIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594- Thank YouMelissa Executive Escalations Cox Communications