We would like to thank the customer for taking the time to file his concerns regarding the Cox Communications junction box adjacent to their propertyPlease let me begin with an apology for any inconvenience he experiencedWe certainly do not want to cause him any frustrationsUpon receipt of this complaint we contacted our Construction and Planning Manager for our customer’s area to gain a better understanding of our customer’s concerns with the Cox owned junction box in questionFollowing our research, it was determined that a new junction box was not recently installed on our customer’s property and has been on the property for quite some timeRather, during a repair appointment which took place for a neighboring Cox subscriber, a Cox technician accessed a pre-existing Cox owned junction box that was previously concealed from view due to environmental debris/vegetationDue to the intentionally discrete model of junction box being used, it is understandable that our customer may not have realized it was on their property prior to being accessed by our technicianWhile we recognize our customer’s frustration, we must be transparent in stating that Cox Communications has followed all required easement ordinances asked of our company whenever installing or accessing a Cox owned junction box and as a result the junction box in question will not be relocated or removedWe truly appreciate our customer’s patience and understandingIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedIf they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank YouGeorge Executive Escalations Cox Communications
August 12, Revdex.com complaint # [redacted] — [redacted] We were sorry to hear that the customer is having difficulty receiving his refundDue to the circumstances, we contacted the customer directly to discuss his concerns We requested our Accounting Department to process the check and send to the customer as soon as possible The customer has our direct contact information if he has further questions regarding this matter As always, we appreciate the opportunity to assist our customer! [redacted] /Cox Communications Executive Offices/ [redacted]
Dear Mr [redacted] Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed with the Revdex.com in regards to Cox's advertised internet rates We have reviewed your complaint letter and would like to respond accordingly.You state in your complaint letter that you visited the Cox.com website and saw an advertised rate for Preferred internet at $54.99/month for 12-months and Premier internet at $64.99/month for 12-months Under the terms and conditions (https://www.cox.com/residential/terms-and-conditions.html#internet ) on the advertisement page, there is a disclosure that states: Offer expires 2/29/and is available to new residential Cox Internet customers in Cox service areas $54.99/month is only available for new subscriptions to internet Preferred or higher.Our records show that on December 12, 2014, you were taking advantage of a 12-month campaign that provided you $off of your advanced TV and Preferred internet This campaign expired December 11, As a result, we began billing you the standard rate for your services.Currently, you subscribe to Preferred internet and are being billed the standard rate of $ You are also renting a modem for $ However, I have added another 12-month campaign that will provide you with 20% off of your internet service Your new monthly recurring rate (including modem rental) is $ I am available for any additional questions and/or concerns you may have regarding your Cox account My office hours are 8:30am to 5:00pm, Monday through Friday.Respectfully, Sylvia LD***Executive Office of the Regional ManagerCox Communications [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Brent W [redacted]
June 17, 2016 BBB complaint # [redacted] —Tamas [redacted] V [redacted] We were sorry to hear of the difficulty and confusion that the customer is experiencing regarding his bill. Due to the concerns that the client brought to your attention, we contacted him directly to discuss the... details. At this moment we have resolved the customers billing concern in a satisfactory manner. The client has our contact information should he wish to contact us directly. As always, we thank the BBB for the opportunity to assist our customer. Luis/Cox Communications Executive Offices/ Arizona [redacted]
Revdex.com # [redacted] We would like to thank the [redacted] for the opportunity to address our customers concerns regarding their Home Life serviceIt is certainly not our intention to cause any frustrationWe have reviewed the account based on the information brought to the attention of your office While we understand the customer’s frustration with the alarm charge, this charge should have been disputed directly with the city Because our customer is a long-time customer and to remain in good faith we have issued a month promotion to her account This promotion was added on 3/30/and is for $off per month for months, for a total savings of $ It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration The damage claim in question has been reviewed and denied multiple times This matter is closed We currently have a service visit scheduled for November 22, and are working with our customer to resolve any service delivery issues that may exist We are confident we will be able to provide a successful resolution It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Lawrence E.Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
January 4, 2016—Revdex.com complaint Michael Goul We were sorry to hear that a customer is unhappy with our company and services As a service oriented company, we know that our success is largely dependent upon the satisfaction of our customers Due to the concerns that the customer brought to the attention of your company, we contacted him directly by phone and spoke to him on December 28, We are sending the client a follow up email so may correspond directly with us regarding his concerns As always, we appreciate the opportunity that the Revdex.com has given to us Thank you Catherine/ Cox Communications Executive Offices/ Arizona
Cox Communications offered a refund of 35% of the original amountI have requested that they break down the $refund of the $1,in disputeCox Communications billed and collected a total of $1,for services they did not provide and have confirmed they did not provideThey have not taken responsibility of their double billed services and stated it is my faultAll past continues I have utilized discontinue autopay immediately after service is terminatedCox Communication does not terminate Autopay and hopes the customer does not do so eitherBy doing this, Cox Communications unethically continues to collect funds for services not rendered and denies such reimbursementSincerely, [redacted] ***
We appreciate our customer taking the time to voice their additional concerns regarding the billing for their former Cox accountAs a customer oriented business we always welcome the opportunity to assist our customers with their concernsAlthough we understand our customer’s frustration, we must be transparent in stating that we are unable to use security footage for account related concernsThis footage is accessed by our Security Department only and is only used for security/safety related concerns that occur in Cox Communications locationsAt this juncture our company has twice attempted to locate this modem in our inventory and have been unsuccessful in confirming our customer’s claim that the equipment was returnedAs mentioned in our previous response, without documentation such as a receipt indicating that this equipment was returned to Cox Communications, we are unable to remove the equipment or the associated unreturned charges from the accountOur company does consider this matter to be closed at this timeIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
September 5, 2017—Revdex.com complaint # [redacted] We are sorry to hear of the confusion that the customer is experiencing on his account Due to the concerns that the customer brought to the attention of your office, we attempted to reach him by phone While we did not speak directly to him, we were able to leave messages and invited him to call us back directlyReview of the account confirms that a payment was rejected, and the $returned payment fee was charged to his account Our records confirm that the $returned payment fee was deemed valid, and not removed from his billing Our records also show that the customer is receiving a discount on his service; the ala carte rate would be $per month, without a promotion Due to the campaign that the customer is enjoying, his current monthly rate is $ We hope this information has been helpful to your office We hope the customer chooses to call us back directly and we will be happy to further investigate and discuss his concerns Catherine/ Cox Communications Executive Offices/ Arizona
August 17, Revdex.com complaint # [redacted] --- [redacted] We were sorry to hear of the recent situation and details surrounding the damage claim that the client filed with our companyWe understand that the consumer is not satisfied with the response that our Damage Claims Department and contractor Ver Tek offered him in regards to the cut sprinkler lines Due to the concerns that he brought to the attention of your office, his Revdex.com complaint was forwarded to our Damage Claims Department for review Our Damage Claims Team notified Ver Tek that the subscriber was not happy with the offer on August 12, 2016, and advised the contractor that a complaint had been filed in your office VerTek has advised us that they stand by their original offer to the consumerWe are sorry that we were not able to advise you that we would be able to grant the client’s wishes for an $reimbursement We hope this information has been helpful to your office As always, we appreciate the opportunity to address concerns that are brought to the attention of your office [redacted] /Cox Communications Executive Offices/ Arizona
Revdex.com # [redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their negative experience with one of our field technicians It is certainly not our intention to cause any frustrationDue to the claims our client brought to the attention of your office we have forwarded their feedback to our field leaders We were able to verify that our customer received credits for their service calls dated on 6/9/and 6/17/ To remain in good faith with our longstanding customer we have issued a $courtesy credit to their account The credit will be printed on their August statement It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com Case # We apologize for the response to our customer’s original complaintIt is certainly not our intention to cause any frustrationWe want to assure our customer that their feedback has been addressed to the appropriate leadership We spoke to our customer on 3/23/ in response to their concernsWe outlined their options for the Internet packages and attempted to find an appropriate service based on their usage as well as options to upgrade their equipmentDuring the call our customer declined to make any further changes to their accountWhile we recognize our customer’s frustrations we have made it clear that no additional compensation would be applicable Thank you for your time and consideration Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
As I said before I am handicapped so I do not talk wellEmail is my best form of communicationI received credit for one service call and one install but not the second oneI am still owed credit for $Furthermore my bill should be $not $so there is proofI know there is no documentation but I know what free items I was toldMaybe you should educate your technicians as I'm sure Ill have another issue in the futureI was told one year free for the modem rental because of the many calls I had to makeIt was your so called skilled who had me believe the problem was the service or Cox end for a month and service callsNext time Id recommend know when the modem is the problem firstI do not need or want HBO but at this point Id like what was saidNow I believe with this trouble Cox should credit me the uncalled for $service fee and a credit for this illogical complaintI am probably going to knee digital boxes for $What can you do there too? Before another issueONE TIME CHARGES AND CREDITS$Professional Installation - TV Mar $Service Appointment Mar $Professional Installation - Internet Apr $
We are sorry to hear that the customer was not happy with our first response to your office Due to the rebuttal, we have completed a more detailed review of the concerns and the charges on the customer’s account On our most recent visit to the client’s home on May 18, 2016; we were denied access to go inside the house to review the situationWe did recommend the service call so we would be able to troubleshoot the issues that the customer brought to your attention On our previous service call on March 17, 2016, our tech did replace equipment in an attempt to resolve the service issues as well as installed television services To date, the customer has received over $from our company for the service issues she has reported We currently have no further support to apply more credits to her account We are unable to remove the remaining balance on the account as we were not given adequate access to troubleshoot and ultimately resolve the customer’s concerns We hope this information has been sufficient to bring final closure to this complaintThank you for the opportunity to provide this informationTell us why here
It has been days since the Cox representative acknowledged that a Cox employee illegally obtained my credit report without my consent or knowledge and without a request on my behalf to enter into any kind of financial relationship with CoxThis morning I paid for a new credit report from [redacted] and it confirms the Cox inquiry remains on my credit report, under the section entitled, "Inquiries that may impact your credit rating." Cox's willful violation of the Fair Credit Reporting Act specifically states that victims of such violations are entitled to actual damages or $1,000.00, whichever is greaterI haven't pursued this remedy with Cox because I took the representative at her word, that the inquiry would be removed
Revdex.com Case # [redacted] We regret to hear of any inconvenience that our customer has experienced with our companyIt is certainly not our intention to cause any frustration We contacted the customer directly to address their concernsAfter discussing the billing in detail, we provided several options in effort to provide a satisfactory resolutionWhile the customer requested to not make any changes at this time, we provided our contact information for him to reach us directly regarding this matter Thank you for your time and consideration [redacted] Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com Case # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their service issuesIt is certainly not our intention to cause any frustrationWe attempted to contact our customer on 9/27/and 9/30/to no avail Because our customer’s concerns were service related, we apprised our Field Team Leaders of his concerns and they have reached directly out to our customer as well Once contact is made with our customer we will be happy to assist him in getting resolution to his service concerns It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file his concerns regarding the Cox Communications junction box adjacent to their propertyPlease let me begin with an apology for any inconvenience he experiencedWe certainly do not want to cause him any frustrationsUpon receipt of this complaint we contacted our Construction and Planning Manager for our customer’s area to gain a better understanding of our customer’s concerns with the Cox owned junction box in questionFollowing our research, it was determined that a new junction box was not recently installed on our customer’s property and has been on the property for quite some timeRather, during a repair appointment which took place for a neighboring Cox subscriber, a Cox technician accessed a pre-existing Cox owned junction box that was previously concealed from view due to environmental debris/vegetationDue to the intentionally discrete model of junction box being used, it is understandable that our customer may not have realized it was on their property prior to being accessed by our technicianWhile we recognize our customer’s frustration, we must be transparent in stating that Cox Communications has followed all required easement ordinances asked of our company whenever installing or accessing a Cox owned junction box and as a result the junction box in question will not be relocated or removedWe truly appreciate our customer’s patience and understandingIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedIf they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank YouGeorge Executive Escalations Cox Communications
August 12, Revdex.com complaint # [redacted] — [redacted] We were sorry to hear that the customer is having difficulty receiving his refundDue to the circumstances, we contacted the customer directly to discuss his concerns We requested our Accounting Department to process the check and send to the customer as soon as possible The customer has our direct contact information if he has further questions regarding this matter As always, we appreciate the opportunity to assist our customer! [redacted] /Cox Communications Executive Offices/ [redacted]
Dear Mr [redacted] Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed with the Revdex.com in regards to Cox's advertised internet rates We have reviewed your complaint letter and would like to respond accordingly.You state in your complaint letter that you visited the Cox.com website and saw an advertised rate for Preferred internet at $54.99/month for 12-months and Premier internet at $64.99/month for 12-months Under the terms and conditions (https://www.cox.com/residential/terms-and-conditions.html#internet ) on the advertisement page, there is a disclosure that states: Offer expires 2/29/and is available to new residential Cox Internet customers in Cox service areas $54.99/month is only available for new subscriptions to internet Preferred or higher.Our records show that on December 12, 2014, you were taking advantage of a 12-month campaign that provided you $off of your advanced TV and Preferred internet This campaign expired December 11, As a result, we began billing you the standard rate for your services.Currently, you subscribe to Preferred internet and are being billed the standard rate of $ You are also renting a modem for $ However, I have added another 12-month campaign that will provide you with 20% off of your internet service Your new monthly recurring rate (including modem rental) is $ I am available for any additional questions and/or concerns you may have regarding your Cox account My office hours are 8:30am to 5:00pm, Monday through Friday.Respectfully, Sylvia LD***Executive Office of the Regional ManagerCox Communications [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Brent W [redacted]
June 17, 2016 BBB complaint # [redacted] —Tamas [redacted] V [redacted] We were sorry to hear of the difficulty and confusion that the customer is experiencing regarding his bill. Due to the concerns that the client brought to your attention, we contacted him directly to discuss the... details. At this moment we have resolved the customers billing concern in a satisfactory manner. The client has our contact information should he wish to contact us directly. As always, we thank the BBB for the opportunity to assist our customer. Luis/Cox Communications Executive Offices/ Arizona [redacted]
Revdex.com # [redacted] We would like to thank the [redacted] for the opportunity to address our customers concerns regarding their Home Life serviceIt is certainly not our intention to cause any frustrationWe have reviewed the account based on the information brought to the attention of your office While we understand the customer’s frustration with the alarm charge, this charge should have been disputed directly with the city Because our customer is a long-time customer and to remain in good faith we have issued a month promotion to her account This promotion was added on 3/30/and is for $off per month for months, for a total savings of $ It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration The damage claim in question has been reviewed and denied multiple times This matter is closed We currently have a service visit scheduled for November 22, and are working with our customer to resolve any service delivery issues that may exist We are confident we will be able to provide a successful resolution It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Lawrence E.Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
January 4, 2016—Revdex.com complaint Michael Goul We were sorry to hear that a customer is unhappy with our company and services As a service oriented company, we know that our success is largely dependent upon the satisfaction of our customers Due to the concerns that the customer brought to the attention of your company, we contacted him directly by phone and spoke to him on December 28, We are sending the client a follow up email so may correspond directly with us regarding his concerns As always, we appreciate the opportunity that the Revdex.com has given to us Thank you Catherine/ Cox Communications Executive Offices/ Arizona
Cox Communications offered a refund of 35% of the original amountI have requested that they break down the $refund of the $1,in disputeCox Communications billed and collected a total of $1,for services they did not provide and have confirmed they did not provideThey have not taken responsibility of their double billed services and stated it is my faultAll past continues I have utilized discontinue autopay immediately after service is terminatedCox Communication does not terminate Autopay and hopes the customer does not do so eitherBy doing this, Cox Communications unethically continues to collect funds for services not rendered and denies such reimbursementSincerely, [redacted] ***
We appreciate our customer taking the time to voice their additional concerns regarding the billing for their former Cox accountAs a customer oriented business we always welcome the opportunity to assist our customers with their concernsAlthough we understand our customer’s frustration, we must be transparent in stating that we are unable to use security footage for account related concernsThis footage is accessed by our Security Department only and is only used for security/safety related concerns that occur in Cox Communications locationsAt this juncture our company has twice attempted to locate this modem in our inventory and have been unsuccessful in confirming our customer’s claim that the equipment was returnedAs mentioned in our previous response, without documentation such as a receipt indicating that this equipment was returned to Cox Communications, we are unable to remove the equipment or the associated unreturned charges from the accountOur company does consider this matter to be closed at this timeIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
September 5, 2017—Revdex.com complaint # [redacted] We are sorry to hear of the confusion that the customer is experiencing on his account Due to the concerns that the customer brought to the attention of your office, we attempted to reach him by phone While we did not speak directly to him, we were able to leave messages and invited him to call us back directlyReview of the account confirms that a payment was rejected, and the $returned payment fee was charged to his account Our records confirm that the $returned payment fee was deemed valid, and not removed from his billing Our records also show that the customer is receiving a discount on his service; the ala carte rate would be $per month, without a promotion Due to the campaign that the customer is enjoying, his current monthly rate is $ We hope this information has been helpful to your office We hope the customer chooses to call us back directly and we will be happy to further investigate and discuss his concerns Catherine/ Cox Communications Executive Offices/ Arizona
August 17, Revdex.com complaint # [redacted] --- [redacted] We were sorry to hear of the recent situation and details surrounding the damage claim that the client filed with our companyWe understand that the consumer is not satisfied with the response that our Damage Claims Department and contractor Ver Tek offered him in regards to the cut sprinkler lines Due to the concerns that he brought to the attention of your office, his Revdex.com complaint was forwarded to our Damage Claims Department for review Our Damage Claims Team notified Ver Tek that the subscriber was not happy with the offer on August 12, 2016, and advised the contractor that a complaint had been filed in your office VerTek has advised us that they stand by their original offer to the consumerWe are sorry that we were not able to advise you that we would be able to grant the client’s wishes for an $reimbursement We hope this information has been helpful to your office As always, we appreciate the opportunity to address concerns that are brought to the attention of your office [redacted] /Cox Communications Executive Offices/ Arizona
Revdex.com # [redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their negative experience with one of our field technicians It is certainly not our intention to cause any frustrationDue to the claims our client brought to the attention of your office we have forwarded their feedback to our field leaders We were able to verify that our customer received credits for their service calls dated on 6/9/and 6/17/ To remain in good faith with our longstanding customer we have issued a $courtesy credit to their account The credit will be printed on their August statement It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com Case # We apologize for the response to our customer’s original complaintIt is certainly not our intention to cause any frustrationWe want to assure our customer that their feedback has been addressed to the appropriate leadership We spoke to our customer on 3/23/ in response to their concernsWe outlined their options for the Internet packages and attempted to find an appropriate service based on their usage as well as options to upgrade their equipmentDuring the call our customer declined to make any further changes to their accountWhile we recognize our customer’s frustrations we have made it clear that no additional compensation would be applicable Thank you for your time and consideration Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
As I said before I am handicapped so I do not talk wellEmail is my best form of communicationI received credit for one service call and one install but not the second oneI am still owed credit for $Furthermore my bill should be $not $so there is proofI know there is no documentation but I know what free items I was toldMaybe you should educate your technicians as I'm sure Ill have another issue in the futureI was told one year free for the modem rental because of the many calls I had to makeIt was your so called skilled who had me believe the problem was the service or Cox end for a month and service callsNext time Id recommend know when the modem is the problem firstI do not need or want HBO but at this point Id like what was saidNow I believe with this trouble Cox should credit me the uncalled for $service fee and a credit for this illogical complaintI am probably going to knee digital boxes for $What can you do there too? Before another issueONE TIME CHARGES AND CREDITS$Professional Installation - TV Mar $Service Appointment Mar $Professional Installation - Internet Apr $
We are sorry to hear that the customer was not happy with our first response to your office Due to the rebuttal, we have completed a more detailed review of the concerns and the charges on the customer’s account On our most recent visit to the client’s home on May 18, 2016; we were denied access to go inside the house to review the situationWe did recommend the service call so we would be able to troubleshoot the issues that the customer brought to your attention On our previous service call on March 17, 2016, our tech did replace equipment in an attempt to resolve the service issues as well as installed television services To date, the customer has received over $from our company for the service issues she has reported We currently have no further support to apply more credits to her account We are unable to remove the remaining balance on the account as we were not given adequate access to troubleshoot and ultimately resolve the customer’s concerns We hope this information has been sufficient to bring final closure to this complaintThank you for the opportunity to provide this informationTell us why here
It has been days since the Cox representative acknowledged that a Cox employee illegally obtained my credit report without my consent or knowledge and without a request on my behalf to enter into any kind of financial relationship with CoxThis morning I paid for a new credit report from [redacted] and it confirms the Cox inquiry remains on my credit report, under the section entitled, "Inquiries that may impact your credit rating." Cox's willful violation of the Fair Credit Reporting Act specifically states that victims of such violations are entitled to actual damages or $1,000.00, whichever is greaterI haven't pursued this remedy with Cox because I took the representative at her word, that the inquiry would be removed
Revdex.com Case # [redacted] We regret to hear of any inconvenience that our customer has experienced with our companyIt is certainly not our intention to cause any frustration We contacted the customer directly to address their concernsAfter discussing the billing in detail, we provided several options in effort to provide a satisfactory resolutionWhile the customer requested to not make any changes at this time, we provided our contact information for him to reach us directly regarding this matter Thank you for your time and consideration [redacted] Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com Case # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their service issuesIt is certainly not our intention to cause any frustrationWe attempted to contact our customer on 9/27/and 9/30/to no avail Because our customer’s concerns were service related, we apprised our Field Team Leaders of his concerns and they have reached directly out to our customer as well Once contact is made with our customer we will be happy to assist him in getting resolution to his service concerns It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region