Revdex.com Case # [redacted] It is our goal to provide our customers with exemplary customer service We sincerely regret the inconvenience that our customer has experienced with our company and Internet serviceOur records indicate the service repairs were resolved the same day we received the complaint on June 19th, We have attempted to contact our customer directly at the e-mail address and telephone number providedWe have left our contact information for the customer to call back if they would still like to speak to us regarding their experienceThank you for your time and considerationExecutive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We are sorry to hear that our customer has concerns regarding her final statement Upon receipt of our customers concerns we reviewed their account and do not have any record of anyone accessing this account before October 29, Prior to October 29, we show someone from one of our call centers accessed the account on May 22, At this time we are unable to justify issuing any credits on this account If our customer can upload the email that she received that shows confirmation of the account being disconnected prior to October 29, we will be happy to further reviewWe thank our customer for the unique opportunity to serve them through this avenue, and apologize for any inconvenience Thanks for choosing Cox Communications Executive Escalations Team SE
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Hello,Please be advised that I find Cox's response to be unacceptable and lacking the complete truth. I played phone tag with Cox on several occasions. The first person that called me from the business did not leave a last name or a contact number. When I returned the call, the representative could not locate the name of the person that called.The second person that called was kind enough to leave a contact number. Since I have been the victim of constant harassment and fraud, I called cox directly to ensure I was in fact working with Cox. The young lady that answered verified that the person worked at the company, but could not transfer me to his voicemail. I will say the representative that claimed he worked at the executive office and I played phone tag on several occasions. At this point, I would prefer to communicate with Cox through the BBB.I filed a complaint with he EEOC on January 29, 2015 against my former employer The Vanguard Group for Racial discrimination and Retaliation for filing the complaint. I also filed a complaint with the EEOC on April 29, 2015 for discrimination based on disability and National Origin. Since the complaints have been filed, I have been severely harassed online. I have reason to believe that a member of law enforcement or an attorney has been working with a cox executive to permit the abuse I have experienced in working with Cox. The purpose of the harassment is not only to punish me for making a lawful complaint, but to prevent me from submitting evidence to the appropriate government agencies. If a police officer or an attorney was involved, they would of course not be acting within the confine of the law by obstructing justice. The following are some of the experiences I have had with Cox representatives or account-When logging into my Cox account, I am redirected to IDM east or IDM west.-Emails that I send to my account are significantly delayed. If I send an email to my cox account from my cox email. It has taken as long as a day to receive it.-Sometime in February I reported that my sent emails were not being recorded. This is odd since the default for all emails is to record sent emails. This resulted in two very important emails that I sent to the EEOC not being recorded in my email history. When I called Cox initially, I was told that the issue could not be fixed. After escalating to a manager I was able to see sent emails.- I sent an email to the EEOC with a document containing a derogatory term that was used to describe me online. I selected the appropriate settings to ensure that I had a return receipt when the email was read. The representative from the EEOC called to confirm that he received the email, but there was no receipt in my cox inbox. In fact, to date, not matter how much I change the settings, I do not receive a confirmation receipt.- I sent a document to the EEOC and when I checked my sent folder the document was missing from the email.-One of the threats Vanguard made was to cause me finiancial harm. To fabricate a story, I have had tremendous difficulty setting up auto pay on my account. Despite being told that this option is enabled, I repeatedly have to call to make a payment. At times, I have been randomly sent to the collections department.Lastly, I have been robbed of all my constitutional rights and instead treated as a slave. Whether it is a law enforcement agent or an attorney leading the harassment effort on behalf of Vanguard, I am monitored via video in the privacy of my home. I have made frequent calls to Cox for password assistance. All os the temporary passwords that have been provided describe personal information, such as where I shop,went or a recent activity that I have done in my house. One password described an embarrassing intimate sexual act.First, I am asking Cox to investigate the claims that I am making. Second, I am asking that the harassment stop. Third, I am asking that the parties involved be revealed and held accountable. I would also like to hear what restitution Cox feels is appropriate. I would prefer that this matter be resolved promptly and privately. I will need to mention the incidents listed above to other Government agencies only because I need to provide a detailed document of all the incidents of discrimination and retaliation that has occured. I reiterate that I have no motive to cause unecessary public disruption to your business. Please respond directly to the BBB with any information that I can assist you with to complete a speedy investigation.Thanks you kindly. Regards, [redacted] ***
BBB # [redacted] We would like to thank the BBB for giving us the opportunity to assist our customer. We appreciate the additional feedback that has been provided. We have made direct contact with our customer and have advised him of what to expect for a monthly rate when his statements are generated. Thank you for your time. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com Case # [redacted] It is our goal to provide our customers with exemplary customer service We sincerely regret the inconvenience that our customer has experienced with our company We contacted the customer directly on 9/13/and verified that the appropriate adjustment had been applied prior to the interruption but unfortunately it did not appear to have been communicated to her as she was advisedDue to the situation, we applied additional adjustments to satisfy the fees she incurred for the interruption as well as a courtesy credit for the experienceWe want to assure our customer that we respect their feedback and that the appropriate coaching will be provided for the representatives involvedAs a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced We appreciate the opportunity that the Revdex.com has given to us to assist our customer Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Diana [redacted]
We would like to thank the customer for taking the time to file his concerns regarding his accountPlease let me begin with an apology for any inconvenience he experiencedWe certainly do not want to cause him any frustrations.Upon receipt of this complaint we have made contact with our customer and are currently researching their concernsWe are currently working with our customer and are confident that we will reach an amicable resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedIf they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] .Thank You.Executive EscalationsCox Communications
Revdex.com Case # [redacted] While we are sorry to hear of our customer’s current situation, we want to assure them that Cox Communications is not conspiring to disrupt or prevent their abilities to communicate using our Webmail servicesPlease know that we have been working hard to address and resolve any issues our customers have experienced using our e-mail servicesSince there can be a number of factors causing issues such as delayed e-mail messages, we strongly recommend customers experiencing issues to speak with our Tier Technical Support DepartmentRegarding saved sent e-mail messages; by default the option to “save a copy” of a sent e-mail message in Cox Webmail is uncheckedCox customers who want to keep a copy of their sent messages are required to check this option before the message is sentAlternatively Cox customers can update their e-mail settings online to have this option always checkedUnfortunately any e-mail message that has already been sent prior to this option being selected may not be available in the “Sent Folder”While we are happy to hear the issue was resolved, we apologize for any incorrect information previously provided to youIn regards to return receipts; please know not all email applications or services support read receipts, and users can generally disable the functionality if they so wishWhile our Cox Webmail service does include this feature, unfortunately there is no guarantee you will receive a return receiptLastly, our temporary passwords are randomly generated and are not specific to any account and/or personal information of our customersWe sincerely regret to hear that one of these passwords provided to you contained any form of language deemed inappropriatePlease know that Cox Communications does not take these matters lightly and that this incident will be investigated and addressed internallyWhile we understand our customer wishes to only communicate with us through the Revdex.com, we strongly encourage them to call and speak with our Tier Technical Support Department as this would be the most effective form of communication to address their concerns and provide a successful resolutionThank you for your time and consideration [redacted] Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com Case # [redacted] We are sorry to hear our customer was negatively impacted by billing concernsI have reached out to the customer and resolved all current concerns to a satisfactory resolution as agreed upon by the customer and myselfThank you for your time and consideration [redacted] *.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Joshua ***
While it is true, I am now aware of what is going on (I was called today at 10:am), why did it take a Revdex.com complaint for Cox to do its job properly No where in their response do they take any responsibility for their errors, the time it took to get this finally addressed, the time I wasted, just to get proper service This response is basically "Ok now that you told on us, we are going to do our job" I still don't have the credits promised for the router and I may be going several more weeks while waiting for the service that I pay for to work properly Today's call was the first time that Cox reached out to me, even though during several previous conversation I was told I would be kept in the loop and followed up with A credit for less then months of service for service that by the time this finishes will not have worked for 4-months is not acceptable On top of your other broken promises If Revdex.com would like copies of the chats, I have them
I received a voicemail today at 12:14pm I returned the phone call and left a voicemail with all of my account information at 2:44pm Arizona time [redacted] ** [redacted] ***###-###-#### account may be under ###-###-####
Tell us why hereWe would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and have provided a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Sharon H.Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com Case # [redacted] We are sorry to hear our business customer was negatively impacted with billing issues Due to this being a business account, we have notified our Cox Business team to reach out to the customer directly to schedule a visit to address the concerns listed in the complaintThank you for your time and consideration.JaimiExecutive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the customer for taking the time to file her concerns regarding the incorrect charges on the account Please let me begin with an apology for any inconvenience she experienced We certainly did not want to cause her any frustrationsUpon receipt of this complaint, we reviewed the original sales call and confirmed the customer was not quoted the additional chargesWe have removed the disputed fees at this timeIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-Thank YouThomas Executive Resolutions Cox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address her concerns and once we are able to speak to her we are confident we will provide a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer [redacted] E.Executive Resolutions Office of the General Manager Cox Communications, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I have received a couple voicemails from the business however my work schedule doesn't coincide with the times of their callsI have returned their message on a voicemail that the best time to reach me would be after noon pacific time preferably on a Tuesday or WednesdayI will be awaiting their callback and will update on the outcome Regards, [redacted]
We would like to thank the customer for taking the time to file their concerns regarding the contractual agreement on their account Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrationsRegarding the customer’s concerns we were able to locate the call recording they had with our staff on 8/9/when the contract was addedAfter reviewing this call, we confirmed that our customer was not adequately explained the terms of the contract by our employeeAs a result, we have spoken with our customer on 6/16/and removed their telephone service as requested with no Early Termination FeeWe are confident the issue at hand has been resolved It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications
We would like to thank the customer for taking the time to file their concerns regarding their former Cox account and experience with our Customer Care Center Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customer any frustrationsUpon receipt of this complaint we see that our Customer Care Center has shipped the return packages our customer has requested to the appropriate address as of 2/15/Additionally, we will ensure our customer’s feedback regarding the agent they first spoke with is addressed with the appropriate company leadershipWe are confident the issue at hand has now been resolved It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-Thank YouGeorge Executive Resolutions Cox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and have provided a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Lawrence E.Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com Case # [redacted] It is our goal to provide our customers with exemplary customer service We sincerely regret the inconvenience that our customer has experienced with our company and Internet serviceOur records indicate the service repairs were resolved the same day we received the complaint on June 19th, We have attempted to contact our customer directly at the e-mail address and telephone number providedWe have left our contact information for the customer to call back if they would still like to speak to us regarding their experienceThank you for your time and considerationExecutive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We are sorry to hear that our customer has concerns regarding her final statement Upon receipt of our customers concerns we reviewed their account and do not have any record of anyone accessing this account before October 29, Prior to October 29, we show someone from one of our call centers accessed the account on May 22, At this time we are unable to justify issuing any credits on this account If our customer can upload the email that she received that shows confirmation of the account being disconnected prior to October 29, we will be happy to further reviewWe thank our customer for the unique opportunity to serve them through this avenue, and apologize for any inconvenience Thanks for choosing Cox Communications Executive Escalations Team SE
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Hello,Please be advised that I find Cox's response to be unacceptable and lacking the complete truth. I played phone tag with Cox on several occasions. The first person that called me from the business did not leave a last name or a contact number. When I returned the call, the representative could not locate the name of the person that called.The second person that called was kind enough to leave a contact number. Since I have been the victim of constant harassment and fraud, I called cox directly to ensure I was in fact working with Cox. The young lady that answered verified that the person worked at the company, but could not transfer me to his voicemail. I will say the representative that claimed he worked at the executive office and I played phone tag on several occasions. At this point, I would prefer to communicate with Cox through the BBB.I filed a complaint with he EEOC on January 29, 2015 against my former employer The Vanguard Group for Racial discrimination and Retaliation for filing the complaint. I also filed a complaint with the EEOC on April 29, 2015 for discrimination based on disability and National Origin. Since the complaints have been filed, I have been severely harassed online. I have reason to believe that a member of law enforcement or an attorney has been working with a cox executive to permit the abuse I have experienced in working with Cox. The purpose of the harassment is not only to punish me for making a lawful complaint, but to prevent me from submitting evidence to the appropriate government agencies. If a police officer or an attorney was involved, they would of course not be acting within the confine of the law by obstructing justice. The following are some of the experiences I have had with Cox representatives or account-When logging into my Cox account, I am redirected to IDM east or IDM west.-Emails that I send to my account are significantly delayed. If I send an email to my cox account from my cox email. It has taken as long as a day to receive it.-Sometime in February I reported that my sent emails were not being recorded. This is odd since the default for all emails is to record sent emails. This resulted in two very important emails that I sent to the EEOC not being recorded in my email history. When I called Cox initially, I was told that the issue could not be fixed. After escalating to a manager I was able to see sent emails.- I sent an email to the EEOC with a document containing a derogatory term that was used to describe me online. I selected the appropriate settings to ensure that I had a return receipt when the email was read. The representative from the EEOC called to confirm that he received the email, but there was no receipt in my cox inbox. In fact, to date, not matter how much I change the settings, I do not receive a confirmation receipt.- I sent a document to the EEOC and when I checked my sent folder the document was missing from the email.-One of the threats Vanguard made was to cause me finiancial harm. To fabricate a story, I have had tremendous difficulty setting up auto pay on my account. Despite being told that this option is enabled, I repeatedly have to call to make a payment. At times, I have been randomly sent to the collections department.Lastly, I have been robbed of all my constitutional rights and instead treated as a slave. Whether it is a law enforcement agent or an attorney leading the harassment effort on behalf of Vanguard, I am monitored via video in the privacy of my home. I have made frequent calls to Cox for password assistance. All os the temporary passwords that have been provided describe personal information, such as where I shop,went or a recent activity that I have done in my house. One password described an embarrassing intimate sexual act.First, I am asking Cox to investigate the claims that I am making. Second, I am asking that the harassment stop. Third, I am asking that the parties involved be revealed and held accountable. I would also like to hear what restitution Cox feels is appropriate. I would prefer that this matter be resolved promptly and privately. I will need to mention the incidents listed above to other Government agencies only because I need to provide a detailed document of all the incidents of discrimination and retaliation that has occured. I reiterate that I have no motive to cause unecessary public disruption to your business. Please respond directly to the BBB with any information that I can assist you with to complete a speedy investigation.Thanks you kindly. Regards, [redacted] ***
BBB # [redacted] We would like to thank the BBB for giving us the opportunity to assist our customer. We appreciate the additional feedback that has been provided. We have made direct contact with our customer and have advised him of what to expect for a monthly rate when his statements are generated. Thank you for your time. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com Case # [redacted] It is our goal to provide our customers with exemplary customer service We sincerely regret the inconvenience that our customer has experienced with our company We contacted the customer directly on 9/13/and verified that the appropriate adjustment had been applied prior to the interruption but unfortunately it did not appear to have been communicated to her as she was advisedDue to the situation, we applied additional adjustments to satisfy the fees she incurred for the interruption as well as a courtesy credit for the experienceWe want to assure our customer that we respect their feedback and that the appropriate coaching will be provided for the representatives involvedAs a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced We appreciate the opportunity that the Revdex.com has given to us to assist our customer Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Diana [redacted]
We would like to thank the customer for taking the time to file his concerns regarding his accountPlease let me begin with an apology for any inconvenience he experiencedWe certainly do not want to cause him any frustrations.Upon receipt of this complaint we have made contact with our customer and are currently researching their concernsWe are currently working with our customer and are confident that we will reach an amicable resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedIf they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] .Thank You.Executive EscalationsCox Communications
Revdex.com Case # [redacted] While we are sorry to hear of our customer’s current situation, we want to assure them that Cox Communications is not conspiring to disrupt or prevent their abilities to communicate using our Webmail servicesPlease know that we have been working hard to address and resolve any issues our customers have experienced using our e-mail servicesSince there can be a number of factors causing issues such as delayed e-mail messages, we strongly recommend customers experiencing issues to speak with our Tier Technical Support DepartmentRegarding saved sent e-mail messages; by default the option to “save a copy” of a sent e-mail message in Cox Webmail is uncheckedCox customers who want to keep a copy of their sent messages are required to check this option before the message is sentAlternatively Cox customers can update their e-mail settings online to have this option always checkedUnfortunately any e-mail message that has already been sent prior to this option being selected may not be available in the “Sent Folder”While we are happy to hear the issue was resolved, we apologize for any incorrect information previously provided to youIn regards to return receipts; please know not all email applications or services support read receipts, and users can generally disable the functionality if they so wishWhile our Cox Webmail service does include this feature, unfortunately there is no guarantee you will receive a return receiptLastly, our temporary passwords are randomly generated and are not specific to any account and/or personal information of our customersWe sincerely regret to hear that one of these passwords provided to you contained any form of language deemed inappropriatePlease know that Cox Communications does not take these matters lightly and that this incident will be investigated and addressed internallyWhile we understand our customer wishes to only communicate with us through the Revdex.com, we strongly encourage them to call and speak with our Tier Technical Support Department as this would be the most effective form of communication to address their concerns and provide a successful resolutionThank you for your time and consideration [redacted] Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com Case # [redacted] We are sorry to hear our customer was negatively impacted by billing concernsI have reached out to the customer and resolved all current concerns to a satisfactory resolution as agreed upon by the customer and myselfThank you for your time and consideration [redacted] *.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Joshua ***
While it is true, I am now aware of what is going on (I was called today at 10:am), why did it take a Revdex.com complaint for Cox to do its job properly No where in their response do they take any responsibility for their errors, the time it took to get this finally addressed, the time I wasted, just to get proper service This response is basically "Ok now that you told on us, we are going to do our job" I still don't have the credits promised for the router and I may be going several more weeks while waiting for the service that I pay for to work properly Today's call was the first time that Cox reached out to me, even though during several previous conversation I was told I would be kept in the loop and followed up with A credit for less then months of service for service that by the time this finishes will not have worked for 4-months is not acceptable On top of your other broken promises If Revdex.com would like copies of the chats, I have them
I received a voicemail today at 12:14pm I returned the phone call and left a voicemail with all of my account information at 2:44pm Arizona time [redacted] ** [redacted] ***###-###-#### account may be under ###-###-####
Tell us why hereWe would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and have provided a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Sharon H.Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com Case # [redacted] We are sorry to hear our business customer was negatively impacted with billing issues Due to this being a business account, we have notified our Cox Business team to reach out to the customer directly to schedule a visit to address the concerns listed in the complaintThank you for your time and consideration.JaimiExecutive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the customer for taking the time to file her concerns regarding the incorrect charges on the account Please let me begin with an apology for any inconvenience she experienced We certainly did not want to cause her any frustrationsUpon receipt of this complaint, we reviewed the original sales call and confirmed the customer was not quoted the additional chargesWe have removed the disputed fees at this timeIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-Thank YouThomas Executive Resolutions Cox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address her concerns and once we are able to speak to her we are confident we will provide a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer [redacted] E.Executive Resolutions Office of the General Manager Cox Communications, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I have received a couple voicemails from the business however my work schedule doesn't coincide with the times of their callsI have returned their message on a voicemail that the best time to reach me would be after noon pacific time preferably on a Tuesday or WednesdayI will be awaiting their callback and will update on the outcome Regards, [redacted]
We would like to thank the customer for taking the time to file their concerns regarding the contractual agreement on their account Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrationsRegarding the customer’s concerns we were able to locate the call recording they had with our staff on 8/9/when the contract was addedAfter reviewing this call, we confirmed that our customer was not adequately explained the terms of the contract by our employeeAs a result, we have spoken with our customer on 6/16/and removed their telephone service as requested with no Early Termination FeeWe are confident the issue at hand has been resolved It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications
We would like to thank the customer for taking the time to file their concerns regarding their former Cox account and experience with our Customer Care Center Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customer any frustrationsUpon receipt of this complaint we see that our Customer Care Center has shipped the return packages our customer has requested to the appropriate address as of 2/15/Additionally, we will ensure our customer’s feedback regarding the agent they first spoke with is addressed with the appropriate company leadershipWe are confident the issue at hand has now been resolved It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-Thank YouGeorge Executive Resolutions Cox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and have provided a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Lawrence E.Executive Resolutions Office of the General Manager Cox Communications, Southwest Region