Target Corporation

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Ms***. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number ***. Sincerely, NancyThe Target Teamwww.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your claim for refund of the Fieldcrest Egyptian Cotton sheets produced by Welspun Global Brands. As per the communication sent on 10/14/to the email address provided in your claim, more information was requested in order to be considered for a refundThe response needed to be received by 10/31/Because a response was not received we are unable to assistI’m sorry for any disappointment. Thanks for letting us review your experience. Sincerely, NancyThe Target team www.target.com

Initial Business Response /* (1000, 5, 2016/01/21) */
Thanks for contacting Target on behalf of our guest ***
I'm sorry to hear she received wrong items with her Target.com order
I've taken the time to research the matter, and at the time she placed the order, the item was listed on
Target.com with the incorrect product titleInstead of the item being listed as 'Kitchen Smith by BELLA 6QT Manual Slow Cooker' the item was titled as 'Elite Platinum Stainless Steel 6-Quart Electric Pressure Cooker with Stainless Steel Pot' which was incorrectOur buying teams were quickly made aware of the issue and have corrected the title of the item since
Target strives to describe products and prices accurately, but there may be times where items on our site may be described inaccuratelyPlease keep in mind Target reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior noticeThis information is listed on the Site's Terms & Conditions under "Availability, Errors, and Inaccuracies" and can be viewed by clicking here: http://www.target.com/spot/terms-conditions#?lnk=fnav_t_spc_2_5&intc=null
If she's still interested in the pressure cookers, I strongly encourage her to place a new order for themHowever, Target is unable to honor the price of $for the pressure cookers due to the incorrect product title was listed for the slow cookerIn addition, the slow cookers she ordered on 11/30/is still listed on Target.com for $and wasn't a part of our Cyber Monday event
While I'm not able to offer her the resolution she's looking for, I appreciate the time she's taken to share her feedback and concernsI recognize there are many options on where she can shop, and that's why I truly appreciate that *** chose to shop with Target
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (3000, 7, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's sad that businesses can get away with posting inaccurate items on on a Cyber Sale and their terms and conditions makes it all betterFor whom? Just themThese would be just a few items they would advertise at a special priceI noticed right off that this was a awesome deal, why would they not of caught this before placing the item online? The call center was very short and rude with me the first time I contacted them Stating I did not order the pressure cookers that I purchased slow cookersI stated to her that I have a snapshot of my purchase and I know what I orderedBy my third call I finally reached Jose that knew exactly what I was talking about and gave me another email address to send my complaint toThis had gone on a month for them to just totally disappoint me in the way they handled and covered up their errorThat's poor customer service on Target.com and shame on themBelow I share my snapshot of my purchase I made with Target.com whom will not honor
Final Business Response /* (4000, 9, 2016/01/22) */
I appreciate the time our guest, ***, has taken to share additional information and her thoughts regarding her Target.com order experience
I know when *** contacted Target regarding this matter she expected a quick and fast resolution, and I'm truly sorry that wasn't the caseTarget expects our team members to help our guests in a professional manner, and the team members behaviors she described isn't part of our guest service philosophyI will directly follow up with our team members and their leaders to ensure an experience like ***'s doesn't happen again
I can only imagine her extreme disappointment when she opened her packages only to find slow cookers instead of the pressure cookers she thought she had orderedUnfortunately, the pressure cookers and the slow cookers weren't a part of Target's Cyber Monday event, but rather the item was listed on Target.com with the incorrect product detailsThe issue was escalated and our buying teams worked to unpublished both items to prevent further orders for the items to be placedNow that the product details have been corrected, both items are back on Target.com
While Target is unable to honor the price of $19.99, I've requested a $Target eGiftCard be sent to her email address for the guest service she experiencedI understand I'm not able to change what she has experienced, but I have confidence that if she uses the eGiftCard towards another Target.com order she'll have much better experience
I realize this isn't the outcome *** was hoping for but there are no other options for this situation and Target considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***

I am rejecting this response because:
I have attached an image which proves the following part of Target's response to be a lie:"[...] this notification only serves as a reminder of available balance and is not an indication that all items in a cart are eligible to be purchased with GiftCards." The first attached image shows the message which appeared in the cartIt says: "You can apply $of your saved gift card balance to this orderApply in checkout." If you look at the order in the cart, there are only *** Wireless Prepaid cards and no other itemsThe message is very clear about being able to apply the gift card balance to "this order"It doesn't say "may" or "might"It says that I "can"It doesn't say "to AN order"It says "to THIS order"Therefore, Target's response above is wrongThe notification is not simply a reminder; it is very explicit that I "can apply" a gift card balance to "this order"Furthermore, If I get such a message in my cart, and then cannot apply $of my saved gift cards to that cart, this is a deceptive business practice. I was induced by that message to buy Target gift cards which were not able to be used in the way Target explicitly told me they could be. I propose the following compromise: that Target abides by the "reminder" advertising message that Target chose to put at the top of the cartI will be happy to complete the transaction as offered in the cartAnything less would go beyond poor form on the part of Target and into the realm of illegality. Accordingly, if this compromise is not accepted, I will report this situation to the New Jersey Division of Consumer Affairs, Office of Consumer Protection, since not honoring such a cart "reminder" message is clearly against the law in my state (and I believe many others). Thanks for your time and attention

Thanks for contacting the Target Executive Offices regarding the concerns of our guest *** ***.I’m very sorry we didn’t get this order right for her and that her daughter didn’t receive the Christmas present she had wanted. There was an issue with the order that prevented it from being
fulfilled so she could pick it up. I do see that one of our team members was able to help her place a new order and made sure she received the same price as her original order. I apologize for the disappointment we’ve caused because the gift won’t be received until after the holidays are over.Although there’s no way for me to undo the experience she’s had, I do sincerely apologize that we let her down this holiday season. This is not the experience we would want her to have, so I’ve sent her a $eGiftCard to invite her back for a better one.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, PaulineTarget.com Executive Offices

Dear ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concerns*** and I discussed his experienceHe attempted to return the second printer cartridge several times but the store was
unable to process the returnWe are sending a small Target GiftCard as a goodwill gesture As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Amy Target Corporation www.target.com

Thanks for contacting Target on behalf of our guest *** *** I understand that he placed his order for the Batman v Superman DVD because it came with two $promotional Target GiftCards and hasn’t receive them yetPromotional GiftCards don’t ship until the qualifying item has
been processedHis movie was shipped on 7/16/so his GiftCards should’ve been fulfilled shortly after that time; I’m sorry this wasn’t the case I’ve spoken with our GiftCard fulfillment team and his GiftCards should ship today, 7/28/Since he chose to have them shipped to his home he can expect to receive them within 7-business days Please keep in mind that Target GiftCards don’t have a value until they are purchasedSo when an item comes with a free GiftCard Target reduces the value of the qualifying item in order to put that value on the GiftCardSince the item and GiftCard are shipped separately you may see two charges on your payment methodHowever, they both add up to the value of the qualifying itemThis information can be found here under the “why was I charged for a free Target GiftCard?” section At this time his Target REDcard has only been charged $for the DVD, so with the $in GiftCards his total will be $ As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because: it does not make sense to me how Target stores and target.com do not communicateAs I told Amy I never had a problem using the return credit at the storeAs a matter of fact I was hoping to pick up new car seat on the same dayHowever, they did not have an item at that store or at any storeThe store directed me to get it from their website as I had seen it thereAgain, I don't have a problem spending the gift card at the store if the store had the same items as they have on websiteI find it bad business practice and misleading of the customers (they claim they sell it but I can't buy it)

Dear *** Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsWe contacted the Newport News Target store and arranged to have Mr*** pick up a sim card from themWe then sent Mr*** a
small gesture GiftCard for the inconvenience As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Amy Target Corporation www.target.com

Thanks for contacting Target on behalf of our guest *** ***. I’m sorry to hear his order was cancelled due to the lack of inventory at his local TargetI understand our guest is concerned because he hasn’t received a refund. When guests enter their payment information during
checkout, we may submit an authorization hold on the payment methodIn his case, we wouldn’t charge his card unless the item was picked upSince the Christmas tree of his choice wasn’t available at the time of pick-up, his order was cancelled on 12/04/2016. Cancelling of an order automatically sends a request to the card issuer to remove any authorization holdsThe length of processing time varies depending on the card issuerWith that being said, a refund cannot be provided since we never received any payment from his bankIf for some odd reason he was charged for this cancelled order, I advise him to contact his bank right away and share his billing concerns. I sincerely apologize for any inconvenience we may have caused and I thank him for taking the time to share his online experience with us. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

I am rejecting this response because:The car seat was scheduled to be delivered on Tuesday, December It has not arrived I called UPS and they have opened an investigation Thank you, *** ***

Thanks for contacting Target on behalf of our guest *** ***I've attempted to contact our guest by email and I’m currently waiting for a responseI'll get back to you with a resolution as soon as I receive a response from our guestAs always, I appreciate the assistance you provide us
with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Thank you for assisting in escalating my issue and helping to get it resolved. Sincerely,***

I am rejecting this response because:I don't understand how a advertisement that reached stored as attached can be considered a typo. We are not talking about misspelled world Many consumers in several different states were able to purchase the items at the advertised price without malice and

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsThe damaged receipt had the receipt ID # for the transaction and total amount of purchase still legibleThe proof of
purchase was found and the date of purchase was June 4, The extended service plan purchased on this receipt has expired As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Initial Business Response /* (1000, 5, 2015/08/04) */
Thanks for contacting Target Corporation regarding the experience of our guest, ***Included, you will find our response to ***
As always, we appreciate the assistance you provide us with our guestsIf you have further questions or
concerns, feel free to contact Target Guest Relations at (800) *** regarding case number: ***
Sincerely,
Nancy
Target Corporation
***
Dear ***,
Thanks for contacting Target through the Revdex.com regarding your recent return experience
It's always appreciated when you save your receipt/packing slip from TargetThe information printed on each receipt/packing slip helps us answer any questions you have about your merchandiseWhile we'd like to help, our system can no longer process a return using this receipt because it's been more than days since you made the original purchase
It's also important to point out, not all items have the same return policySome items have a modified return policy that is less than days and will have a "return by" date listed under the item on the receiptIf you have further questions, our return policy is available online at www.target.com/returns When you get there, click on Return Policy
I know this has been a frustrating experience for youWhile I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concernsI've documented your comments and will make them available to our leadership teamThis may lead to changes on other promotions
We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours
Sincerely,
Nancy
Target Corporation

I am rejecting this response because:
your response is not correctYou stated it will take business days for the release to fall off for the lip balmThat is a complete lie.You as of this very moment is still holding my fundsso no they did not fall off as you stated your system should have alreadyI stil have (2) pending pre authorizations holding my fundsone for $and $I have been working with my bank to resolve this as wellEver supervisor I have spoken to at my bank has confirmed it is Target that is NOT sending the message to release my fundsI will go through my lawyer and attorney general next I am not accepting this pure bs and lack of effienvy i’m resolving REFUND MY MONEY IMMEDIATELY AND REMOVE THE (2) holds It has been weeks This is insane

Thanks for contacting Target on behalf of our guest, *** ***. We’re happy to hear that our guest decided to take advantage of our pick up in-store optionShe’s correct the merchandise should have been checked once the item was removed from the shelf, especially, if the package appeared to
be opened. I understand this error wasn’t caused by our guest, and I realize the impact of asking her to return to the store at a later date seemed unfairOur intentions wasn’t to further inconvenience the guest, but due to system limitations it wasn’t possible for the store team member to accept the return during the time the items were picked-upHowever, this was a great opportunity for us to follwith the guest, instead of asking her to take additional time to follwith us. After reviewing her Target.com order, I was pleased to see that a refund was issued by our online agent on 05/17/2018, which prevented the guest from having to travel back to the Target storeThe feedback *** has provided is greatly appreciated and hasn’t gone unnoticed. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11503161, and find that this resolution is satisfactory to me I appreciate the prompt response from Target

Thanks for contacting Target on behalf of our guest *** *** The guest was previously told that the microwave had to be returned in order to receive a refundAs a onetime courtesy, a refund of $will be issued back to the MasterCardThis will be returned back to the account
within the next business daysA refund confirmation email will be sent out as wellPlease accept my sincere apologizes for the frustration with this experience As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because:
The business failed to provide an adequate response to my complaintAn apology with no attempt to find a resolution is an empty response. The apology stands for nothing as Target failed to help me as a consumer. I understand the concept of limited quantities but they find it acceptable to advertise the sale of an item with no quantities. This is not how a proper business conducts itself. All of their competitors did not advertise the sale of the Nintendo as they all did not have any stock. They are not compliant with marketing rules of advertising. I feel that they are throwing empty words at me and ignoring me as a consumer because they feel that individual customers do not matter. I've shared this concern with them and they stated that is not the case but would not offer help. Refusing to help the consumer when they have wronged the consumer is ignoring the needs of the consumer. There is nothing to hold them accountable for their actions