Target Corporation

Thank you for contacting Target on behalf of our guest *** ***. It’s unfortunate to hear about the disappointing experience that our guest encountered after receiving the same incorrect product multiple timesI verified an investigation was started and after partnering with the
manufacturer we confirmed the Cat Litter advertised shouldn’t clump As a result, the investigation was closedSince this issue occurred again, I've reopened the case for further reviewI realize the action taken doesn’t help our guest with her current situation. The refund wasn't issued because the guest hasn’t returned the wrong items to her local Target or back to our Return CenterHowever, I noticed this has been a lengthy experience and I’d like to help speed up the refund processI’m advising Judy, to keep or dispose of the unwanted Cat Litter and we’ll provided a full refund without receiving the product. Since a return is being created our guest may receive an additional email asking her to return the items before she’s refundedI’m advising Judy, to please disregard that portion of the email since we’re advising her to keep or dispose of the shipment. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

I am rejecting this response because:The Target gift cards purchased at Publix were immediately used to purchase new gift cards on Target.comTarget should honor their policy that says if the cards were purchased on Target.com (which they were), them I would receive a cash refundThere is an active criminal investigation open involving store #***Target has the man who stole my money on cameraIf Target can give $million a week to charity, they can refund me (who only had $to my name) in cash instead of forcing me to keep my money circulating in a store that I now loathe

I am rejecting this response because:
This does not explain why this, an in store only item, was set for different prices I don't expect Target to accept responsibilityI have obtained the item for the price advertised, finally, and all is good This is policy should be listed with items online and to note that The price was listed before Black Friday sales and the price didn't change after The Target website shows a price for an item in store only and a different price is listed Many guests I have talked see my point. Thanks to Revdex.com for your help

I am rejecting this response because:
I am rejecting this response because:
Target did not adequately address the core of my complaint. At no
point did I ever ask for a "partial
refund" for the charges on my card.
They made up their own complaint and then answered themselves. I did
not write to the Revdex.com with a parochial concern about cents. While I
appreciate the thoroughness of the customer service person's reply, a
systemic problem remains. Target is sending out receipts with one price
on them and then billing customers' charge cards with noticeably
different amounts. Every receipt I get from any store I shop
at--whether a physical store or an online store--includes a line item
explanation of every amount. Target, in contrast, just says "trust
us." Every customer, not just me or anybody else who gripes, deserves
an explanation of the charges that they are being asked to pay. Every
other retailer sends out an accurate, updated final invoice, so I know
it is not beyond Target to do the same. Target's current practice of
putting "trust us" mysterious up-charges on customer's charge card bills
is a bad business practice.Thank you to the Revdex.com for contacting
Target for me. Without your assistance, I would never have heard from
them. Apparently they are not going to change, but if enough people
complain perhaps they will consider it in the future.Sincerely,*** ***

I am rejecting this response because:1) I had provided all the information to the target.com CSR on 11/and was given an incident number ***Even though the CSR was rude and not ready to wait till I confirmed I got the email which were three emails while I was on phone (so not more then few seconds delay) even though I was on phone with her for more than mins2) I did speak to the store manager again on 11/and she told me that the luggage was there in store in customer service holding area and she had provided the research and information to the target.com CSR but cannot give it to me as doesn't have anything to charge against or any authorization to provide it to me or any way of attaching it to the order again.3) its not matter of discount or refund but matter of I cannot get that price anymore and had the option of buying it at target or other store like macy's etc but chose target and now I cannot get it because of target mistake and not mine (customer)

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached out to our guest and requested more informationWe asked for the brand, the item number, the model number, as well as the photos the guest mentioned she had takenAs of
this date the guest has not responded to our request The guest mentioned she was in the store at 5:pm and did not make a purchase at that time, but returned at 9:pm to make the purchaseI’ve followed up the Store Leadership team and no one recalls this situationWe have no way of knowing if the guest selected the same item she referenced during her first visitWithout further information from the guest, we are not able to address this complaint furtherOur response for Ms*** is below. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***Sincerely, Terry The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your recent experienceI apologize for any disappointment you experienced during your shopping trip to the Rock Hill, SC Target store on March 21, I understand you were interested in purchasing an electric toothbrushYou mentioned you were in the store at 5:p.mand returned four hours later to make the purchaseOn March 23, I sent you an email requesting more information; the brand, model and item number for the toothbrush, as well as the photos you mentioned you had takenAs of this date, I have not received a response from you. With more information, we could have researched the situation further and our store may have been able to assistI have also shared your comments with the Rock Hill, SC Store Leadership. If you have further questions or concerns, please call Guest Relations at ###-###-#### and provide case number ***. We appreciate the time you have taken to share your experience with usWe always want to provide our guests with a consistent Target branded experienceSincerely, Terry The Target team www.target.com

Thanks for contacting Target on behalf of our guest *** *** regarding the balance of his Target GiftCards I apologize for the frustration and the amount of time this issue has caused him. In researching the issue, I see that one of our team members has been in contact with him and
has issued him replacement Target GiftCard in the amount of $56.65. He should expect this to arrive within business days As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting us on behalf of *** *** and his issues with the digital software he purchased from Target.com.I’m understanding that the guest is wanting a refund because he’s unable to download the product. I apologize that he continues to have issues with the software and it continues to frustrate him. Digital software and music cannot be returned or refunded as per our return policy as noted under the product details. I realize how disappointing this must be for the guest, so I’m sending him a $electronic Target GiftCard to the email address he used on the order. It should arrive in his email today and can be used both online and in store. I realize that this is not what he is asking for, but at this time I’m unable to provide a refund for his orderAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Dear ***, Thanks for contacting Target on behalf of our guest D.***. Upon receipt of your contact, we reached our guest to address their concernsWe documented his concerns and provided a GiftCard as a one-time goodwill gesture. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)440-and reference case number ***. Sincerely, AmyTarget Guest Relations www.target.com

Dear ***, Thanks for contacting Target on behalf of our guest Patrick ***Upon receipt of your contact, we reached our guest to address his concernsBecause this guest did not have a receipt nor was the store able to look up his purchase they denied his returnWhile we will attempt a
return, in some cases we are unable to because we do not have any purchase history to reviewIn this case there was no way to review the guest original transaction to verify the purchaseWe documented Patrick’s feedback and provide a goodwill gesture GiftCard for his service experience. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)440-and reference case number Sincerely, Amy The Target Team www.target.com

I’m very sorry to hear that two of their Target GiftCards were used without their permissionI can only imagine how frustrated and confused they must’ve been so I appreciate the time they took to bring this to my attentionI’ve reviewed the transaction information and have requested a
replacement Target GiftCard be mailed to the guest for $That amount includes, $is for the GiftCards themselves and an additional $to invite them back for a better experienceThe GiftCard will be shipped today and will arrive within 7-business days via USPS mailWhen our guest contacted our GiftCard department our team members followed the correct policiesTarget considers GiftCards to be like cash and can only be replaced if there is a remaining balanceTheir GiftCards had been fully redeemed so there was nothing available to replaceTo ensure that no one is able to access their Target.com account, I recommend that they reset their passwordAlso, it’s a good idea to use unique user names and passwords on each website where they’ve created an accountAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) 591-

Initial Business Response /* (1000, 5, 2015/12/14) */
Thanks for contacting Target on behalf of our guest ***
I'm sorry to hear that the guest experienced difficulty while trying to shop our Cyber Monday event
I see that the guest reached out directly to our Target.com Guest
Services team on 12/12/and was provided the price adjustment
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (2000, 7, 2015/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Thanks for contacting Target on behalf of our guest *** ***. I understand there have been delays to Ms***’s shipment and because the items are a gift for the holidays, she would like to cancel the orderIt sounds like Ms*** made every attempt to understand her situation and
what options were available to her without receiving a satisfactory resolution, and I’m so sorry we’ve let her down. I apologize for the delays and I’ve cancelled Ms***’s delayed item as requestedAfter reviewing the shipping manifest of this item, there is no reason to believe the order will not still ship out, and Ms*** is welcome to keep the item for free. Any holds Ms*** may be seeing on her Visa for this item will drop off within business days now that the order has cancelled. We’re sorry this experience hasn’t been ideal for Ms***, and we look forward to another opportunity in the near future to provide her with the service experience she deserves as a Target guest. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Rachel Target.com Executive Offices www.target.com

eBay bucks are issued by eBay and not by TargetTarget has no visibility to see the amount of the bucks which were used and doesn’t have the ability to issue a replacement if one is warrantedThe guest will need to contact eBay customer support at (866) 540-to request assistance with their eBay bucksTarget considers this matter closed as there are no other options for our guest

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest to address their concerns.Mr*** will provide receipt details and we will issue a refund for his purchase. As always, we appreciate the assistance
you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, AmyTarget Corporationwww.target.com

Thanks for contacting Target on behalf of our guest *** ***.I want to apologize to our guest about the confusion we may have caused once an item was cancelled from his orderCancelling of an item automatically sends a request to the card issuer to remove any authorization holds. I
confirmed the order contained two separate itemsOne was for a four pack of tissue, which was cancelled from the order on 03/09/The 2nd item was the Nintendo 3DS, which was delivered by UPS on 03/17/As a result, the guest was only charged $for the Nintendo 3DS. Since we confirmed the Nintendo 3DS from order *** was successfully delivered to the address provided on his order, no further actions will be taken.As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800)591-3869.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to me

Thanks for contacting Target on behalf of our guest *** *** Rest assured, Mrs*** has not been charged; Target does not charge our guests’ payment method until the order is picked up from the store or shipped from our fulfillment centers When an order is submitted on Target.com,
an authorization hold is placed by the card-issuer to ensure sufficient funds are available for the purchaseIf an order is cancelled, Target requests that the financial institution remove the hold and they will return the funds to your account according to their guidelinesAuthorization hold guidelines are determined by the card-issuing bank or institution, not Target, and vary from bank to bank What Mrs*** is seeing on her account is an authorization holdThis order cancelled on 11/and MasterCard was notified by Target to remove the hold that same dayThe associated hold will fall off according to the institution’s parameters; MasterCard can take up to days to remove an authorization hold As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Thanks for contacting Target on behalf of our guest *** ***. I appreciate Ms*** taking the time to clarify her question and I’m happy to answer.The initial authorization hold that was placed on Ms***’s account was for the estimated amount of her order prior to tax adjustmentsWhen the item shipped, the hold was removed and a charge for the same value was placedBecause the actual amount of the shipment including taxes was for $more than the authorization hold was valued at, a second charge for the balance of $was issued. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

I am rejecting this response because:
I did not ask for a refund of any itemI asked for the correct 5oz Pacifica Kale Detox Deep Cleaning Face Wash to be sent to me and nothing else/more from the beginningThat is the only solution at this time that I am willing to accept at this time, and it seems Target is going further out of it's way each time contacted to avoid sending the correct product. The replacement item being sent is one that was of no additional cost to me (unless I now need to check my bank statements for a new discrepancy), so there would be no dollar value to refund to me for that itemI also tried tirelessly to inform Target of their errors throughout the whole process to avoid sending out the wrong product again, only for the reps to continue to fail to be of assistance