Target Corporation

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Ms*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number *** Sincerely, Nancy The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your recent return experience at our Deerfield Beach West store The Deerfield Beach West asset protection team confirmed the upright Hoover vacuum purchased on December 5, was packaged in unopened and manufacturer sealed box at the time of the purchaseBased on this information Target will not be able to process a returnI’m sorry for any disappointment For questions concerning Target’s full return policy please view www.target.com/returns Sincerely, Nancy The Target team www.target.com

Thanks for contacting Target on behalf of our guest *** *** I’m so sorry to hear that Ms*** had such a disappointing and frustrating experience while ordering online with usIt sounds like one of the items she received was in the wrong color and another item that
she ordered never made it into her hands as it was damaged in transit and returned to us I understand completely how let down Ms*** must feel, and although there’s no way to undo the experience she’s already had, I’m glad to say that we’ve taken her feedback to senior leadership so that we can review our processes to provide better experiences for all of our guests going forward Although the comforter that Ms*** received in the wrong color is not currently available online, I did call the local Grand Rapids East store on her behalf and a Full/Queen Teal Comforter is being held at Guest Services under her name should she be interested in purchasing the product thereIt will be held for her at the store for hoursAlternately we have many other beautiful comforters available online and I’d encourage her to browse our selection if she’s not comfortable waiting for the product to return to stock online I’m happy to say that Ms*** has placed a new order on 3/for the originally damaged cabinetIn addition to receiving the original sale price for the cabinet, she was sent a $GiftCard for her poor experience and was offered free expedited shipping for the new orderOur team members also made attempts to contact Ms*** on 3/and 3/to personally follow up with her regarding her experience Although I understand what a disappointment her original experience was, I’m delighted in our efforts to make this situation right for Ms***, and I look forward to her finally receiving the items that she’s been patiently waiting for As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Rachel Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest *** *** Please accept my sincere apologies for the frustration Ms*** experienced when contacting us regarding the GiftCard she was promisedThis is certainly not the type of experience we want to provide our guest and I’m so
sorrySince Ms*** was promised the GiftCard, I would be more than happy to send that to herDue to the experience she had, I am issuing a $GiftCard instead of $She should receive the GiftCard within the next 4-hoursPlease keep in mind that our price match policy is only days from the date of purchase! As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Dear ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Ms***. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number ***. Sincerely, AmyTarget Corporationwww.target.comDear ***,Thanks for contacting Target through the Revdex.com regarding your recent experienceI attempted to contact you by phone yesterday, but was unable to reach youI’m following up with this email to address your concernsDue to limited availability of the Black and Decker ™ Lithium Flex Hand Vacuum - Eggplant HFVB320J2" for $we offered a substitutionThe item Black and Decker™ Lithium Hand Vacuum with POWERBOOST™ - White HHVJ315JD10 item number - - is available at the San Pedro, Torrance and Carson locationsThe promotional price will be honoredPlease accept my sincere apology for any frustration and inconvenience you experiencedThanks for giving us an opportunity to review this experience.AmyTarget Corporationwww.Target.com

I am rejecting this response because:the policy of the promotion did not indicated any limit except the promotion time frameeven if there was a capacity, it does not make sense as I know for a fact that there are orders submitted a day after I submitted my orders and they were deliveredso if there were any limit of orders that were made it should have been in chronological orderalso I got confirmation of delivery for all of my orders, all confirmed to be delivered within 8-daysat the "find my order" page of target.com all orders shown as deliveredonly after days I got notification of canceling all orders.See bellow order # I already wrote in my initial complain about the $coupon I was offered, it is useless to me and does not compensate me a bit comparing to the orders I made or for the time I spent enter these orders

Thanks for contacting Target on behalf of our guest *** *** I understand that Mr*** is concerned that he didn’t receive the product he thought he was purchasingOur records show that the product is correct and that Mr*** received the same model (D60-D3) that the order was
placed forThe item (TCI:***) that Mr*** ordered clearly shows online and in the links of the provided as model (D60-D3).However, it sounds like the order confirmation summary Mr*** received to his email may have contained some incorrect informationOf course, we understand the inconvenience and I’m happy to say that our team members have already sent him a $GiftCard for that experience.At this time, Mr*** is in possession of the correct item that he orderedIf Mr*** would like to place a new order for a different model he is welcome to do so, but the promotional price will not be honored for the different model. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Thanks for letting us know the status of the claim filed by our guest *** ***.This issue has been thoroughly investigated in partnership with American Express. At this time, we aren’t able to offer any additional solutions and will consider this matter closed.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because: This doesn't address the issue at handAs of this morning, days AFTER I received notification that my order was ready for pick up, the item was still listed at the sale price

Thanks for contacting Target on behalf of our guest *** *** and her concern over having received a damaged cabinet. I sincerely apologize that this situation has caused her additional time and frustration. I just spoke with her today and I was able to process a replacement order
for her. Once she receives the order, she can remove the piece she needs and place the damaged one back in the box. I’ve provided her my phone number to call me so that I can process the piand return of the damaged cabinet back to Target.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Initial Business Response /* (1000, 5, 2015/12/09) */
Thanks for contacting Target on behalf of our guest ***Upon receipt of your contact, I reached out to our guest to address his concerns
I've spoken with our guest and assisted him in placing an order for the car seat he wanted
I've applied the promotions and discounts as the guest was able to provide me with a case number which supported the information he was provided
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (2000, 7, 2015/12/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Thanks for contacting Target on behalf of our guest *** ***. I understand that the gifts Mr*** would’ve liked to have given for Christmas were received in subpar condition; I’m truly sorry for any embarrassment or disappointmentI’ve forwarded his feedback to our fulfillment teams
for further review; rest assured, we’ll take this opportunity to revise our item selecting strategies for the future.Our records show that Mr*** opted to pick these orders up in our stores, and I’m happy to say that the items are able to be returned in stores as wellOn 1/8/17, Mr*** returned one of the Hoover units to our store for a full refund of $I encourage him to return the second unit to the stores at his convenience for the remaining requested refund amount. The refund amount will be less $for each item due to the promotional GiftCards associated with these ordersPer Target.com, the amount of a refund will be reduced by the amount charged for the promotional gift cardThe merchandise can be returned alone, but you'll only receive the prorated value less the free giftI see that Mr*** has already redeemed both $GiftCards received with each of these orders and as such, they are not eligible to return for a refund.I’m so sorry to hear that we’ve let Mr*** and his family down this Christmas, and for the experience I’ve issued a $GiftCard to his email addressI’d love to invite him back in the near future for the kind of online shopping experience he truly deserves as a Target guest. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest by phone to address their concernsThe manufacturer coupon was scanned at the checkout and could not be processedShould Ms*** have further
questions about Target’s coupon policy I have offered a direct phone number for further discussion As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

I am rejecting this response because:
#the written policy does not state that items must be unused or unopened changed their written policy after this complaint in order to make themselves look in the right.#I (and others) can attest to returning items in the past that were used or openthe consumer have a right to return items to target that we are not satisfied widid not work out for us

Initial Business Response /* (1000, 5, 2015/10/30) */
Thanks for contacting Target on behalf of our guest ***Upon receipt of your contact, we reached our guest to address their concerns
I'm sorry to hear the items never arrived at his local TargetThe ship to store option is a new
service we have recently added to make shopping more convenient for our guests and I'm sorry that wasn't his case
After partnering with his local Target I was able to cancel one of the items from his orderUnfortunately, we're still in the process of cancelling the second item which can take up to 3-days before the pending authorization would be removed from the account
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800)***
Initial Consumer Rebuttal /* (3000, 7, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Simply stating "The ship to store option is a new service we have recently added to make shopping more convenient" does not address the inherent flaws in Target's processWhen individually identifiable credit information is collected and the sales contract is breached by Target, the credit information should be expunged immediatelyThere is no explanation why my credit information should remain vulnerable for an additional 3-daysThe complaint was filed days agoTime is of the essence
Final Business Response /* (4000, 9, 2015/11/08) */
Thanks for contacting Target on behalf of our guest ***Upon receipt of your contact, we reached our guest to address their concerns
I certainly understand that our guest is unhappy with the outcome of his order experienceWhen placing an order on Target.com we automatically request an authorization hold for the total order amountThe guest isn't physically charged for an order until it ships or in our guest case, when the item has been picked up from their local TargetI understand this shipping error caused a huge inconvenience, especially, since their funds continued to be held unless the items are cancelledFortunately, after reviewing the guest order I confirmed both items were cancelled and the authorization hold has been removed from Target
I understand this doesn't eliminate our guest frustration or disappointment and for that I sincerely apologize for all the inconvenience
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800)***

Thanks for contacting Target on behalf of our guest *** ***. I’m sorry to hear about the disappointment our guest has encountered after receiving the wrong size picture frameI understand we shipped an item that she didn’t order and she would like us to reship the correct frame as soon as
possible. Since the wrong item was shipped, we must partner with our fulfillment center and request a bin check to verify if the item we advertise online is in fact the item we have at our warehouseI recognize she was advised to return the wrong item to her local Target for a refund but physically this option wasn’t possible for our guest. Currently, we’re working really hard to complete the bin checkThis process can take anywhere from 7-business days, especially during this busy holiday seasonSince, we’re unable to ship the item of her choice I’ve issued a full refund in the amount of $which will be issued in the form of an eGiftCardThe eGiftCard will come within 24-business hours to the email address provided on her order. *** is more than welcome to keep the wrong item free of charge or donate itI understand that I cannot make up for her previous experience but I hope she continues to shop with us, so we can provide her with the great service she deserves. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest *** *** Please accept my sincere apologies for the frustration and inconvenience this situation has caused Mr***I was able to contact Mr*** via telephoneUnfortunately, we are unable to provide replacement parts for the Kid Motorz Police Motorcycle 12V Ride OnThe front fender can be ordered from funcreation.netI provided a partial refund of $so Mr*** can purchase the part from the manufacturer’s website As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Thanks so much for contacting Target on behalf of *** *** I’m sorry to hear that her recent Target.com orders have been cancelling I see that she’s encountered issues in the past so due to irregularities within her orders, I’m only able to invite her to shop our great
selection of items in her local Target stores As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Jenna Target.com Executive Offices www.target.com

I am rejecting this response because:
The item was not unavailable of the times I tried to order it until the last orderWhile I appreciate you now offering to provide a generator to replace it I feel that the customer service team all along the way failed to meet even substandard levels of serviceDue to this and months of trying to purchase close to a $itemsfrom target.com with numerous attempts to speak to an upper level manager and either denied or told they would call me backnin hrs multiple times and have yet to receive a phone call onceI'd love to speak to Jenna directly so she can fully understand the difficult time target.com put me throughAt this time what I am looking to try to get out of this is a refund of the remainder of the target gift cards I still have within my account to a new visa gift cardAs a courtesy I feel target should add to that for what they feel is the value of my time for dealing with this companyIf they really value their customers I would only expect some form of sincere apology and reasonable compensation for this situationI have purchased a generator elsewhere as I was not willing to continue to wait for a response from target as I've been waiting months for my order as well as over a week for a response this time through the Revdex.comPlease offer me my target gift card values towards a new visa gift card plus what you feel is fair for the time I wasted dealing with your company though the months of time I was unable to get anything in retur Also please reach out to me if you really care about the details of the countless hours I wasted dealing with your company

I am rejecting this response because: I know what I saw when I ordered the jacketI don't need to fight anymore if $is worth losing me as a customer then I guess so be it. Your app on the day of purchase gave me a total charge on my Target card for I don't care how you look at it now or what was charged later but the amount that was charged when I purchase the jacket was keep the $and have fun with it because I'm never ordering through your site againI recently ordered a vacuum and it didn't come with my order so all faith has been completely lost in target.com because Target the store takes no responsibility for it and neither does target.comYour customer service Representatives at the first call spot have no idea what they're doing either I've spent hours and hours on the phone with your team trying to figure things out for this order and other ordersLike I said enjoy the $because I don't have it anymore and it wasn't supposed to be taken from meYour application change the amount of the total not once not twice but three different timesFix your app and work things out cuz it's kind of messy

I am rejecting this response because:I contacted Mastercard after my last conversation with Target.comI was advised Target had not requested a release of the "authorization hold"During my call with Mastercard we called Target.com to get them to provide the information that would in fact release my funds, I was given a case # and transfered to secondary department that never picked up the call and eventually disconnected Perhaps when a consumer places an order you should notify them that should the order fail on the part of either party the funds will not be returned to the card right awayI myself will never order via target.com again and have shared this experience with anyone I know that has considered using Target.comI still request you release the funds hold as it is still pending on my Mastercard