Target Corporation

Thanks for contacting Target on behalf of our guest *** *** *** Please accept my sincere apologizes for the experience Ms*** had while trying to retrieve her iPads from order ***After speaking to USPS, the package is currently available to be picked up from the post office in
ElmhurstMs*** has until 12/to pick up these itemsIf they aren’t picked up on 12/the iPads will be returned back to usOnce we receive the iPads back, a refund will be processed As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Thanks for contacting Target on behalf of our guest *** ***.I’m sorry for any disappointment Mr*** experienced when his order cancelledThere was a technical issue receiving the shipment in at the store, and his order was not able to be fulfilledThe order was cancelled so that the
authorization hold was not left on his payment method indefinitely. I understand Mr*** is still interested in purchasing these items, and I’m happy to say there is currently a 20% off promotion available on our website from now until 12/15/at 11:59pm PT, which offers Mr*** the same $discount he originally had as long as he chooses to pick the items up at his local Target as he had originally elected.The items are priced at $more than they were at the time of Mr***’s purchase, so to offset the difference I’ve sent a $GiftCard to his email addressI invite him to use it to place a new pickup in store order for the chairsWe look forward to providing him with the kind of online shopping experience he deserves to have as a Target guest.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 7, 2015/12/09) */
Thanks for contacting Target on behalf of our guest ***
I'm very sorry to hear that our guest placed three pick up in store orders and they were all cancelledI'd be happy to provide some more information
The orders she
placed on 11/15/15, ***, qualified for various free promotional Target GiftCardsPromotional GiftCards are only shipped once the order has been picked upThe reason for her orders cancelling is because the piwindow had exceededAs a result the promotional GiftCards also cancelled
Target isn't able to honor previous promotions and this disclaimer is provided on our website under promotions
Our team member did send one Target GiftCard to her which can be used on Target.comTarget doesn't have any GiftCards which can be printed and that is for security reasonsIf our guest would like to use her GiftCard at the store she'll simply need to save it to her payment method in her Target.com account
If she'd rather have a physical GiftCard Target would be happy to deactivate the eGiftCard and send a replacement as long as the eGiftCard has a balanceTarget won't be providing the promotional GiftCards since her orders were cancelled
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (3000, 9, 2015/12/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The gift card was sent to my email(***@yahoo.com) on November 15th, at 10:33am & The customer service representative I spoke to on Sunday November 15th, around 8pm was the one that advised ME TO LEAVE MY ORDERS THERE!!!!
So with that being said, Is irrelevant and the gift card was received prior to be advised to leave my orders for another reason!!! I was given information at multiple occasionsCustomer service made promises he stated he determined the promotion was no longer availableIn Addition, as a courtesy he would send the gift cards manualAfter weeks of giving target multiple opportunities to resolve the error caused by their staff I then asked to have my orders replaced and receive the promotion and that was denied
NEVERTHELESS, MY ORDERS WERE CANCELLED BECAUSE I WAS ADVISED BY A CUSTOMER SERVICE REPRESENTATIVE TO LEAVE THE ORDERS THERE AND RETURN TO BUY MY PRODUCT WITH THE GIFT CARDS HE WAS SENDINGI GUESS TARGET HOLDS THEIR CUSTOMERS ACCOUNTABLE FOR THEIR STAFFS TERRIBLE TRAINING
Final Business Response /* (4000, 11, 2015/12/21) */
Promotional GiftCards aren't sent until the qualifying item is picked up or shippedSo the team member who processed the $Target GiftCards didn't follow policyI'll personally follow up with our team members as well as their leaders to ensure they're familiar with the processes and policies Target has in place
Target is unable to honor previous sales or promotions and this information is listed under our promotions section
At this time I have no further options for the guest and Target considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***

Thanks for contacting Target on behalf of our guest *** ***Our team member contacted Mrs*** on 1/at or before 3pm CST and notated that Mrs*** did not pick up and that her voicemail inbox was fullBecause they were unable to leave a message on that day they contacted her again on 1/at or before 2pm CSTAlthough Mrs*** did not pick up a second time, our team member was able to leave a voicemailThe voicemail contained the information Mrs*** requested including assurance from our fulfillment teams that the item was now fixed and confirmation of a full refund for her orderIn addition to the folland a full refund, we have confirmed that Mrs*** successfully received and used the GiftCard we issued to her as a gesture of goodwillAs this item is no longer available online, Mrs*** is more than welcome to purchase the rods where they are available in our storesAs it turns out we aren't able to offer any other options for this situationTarget considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Rachel Target.com Executive Offices www.target.com

Initial Business Response /* (1000, 5, 2015/12/06) */
Hello ***,
Thanks for contacting Target on behalf of our guest ***Included you will find our response to Mr***
As always, we appreciate the assistance you provide us with our guestsIf you have further questions,
feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Nancy
The Target Team
www.target.com
Hello ***,
Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience
I'm sorry, but we had to cancel your order because Wii U bundle is out of stock and we're not sure when we'll be able to get more from our suppliersSince we don't charge your credit card until your order ships, you won't be billed for the order
As a good will gesture you were sent the promised e-GiftCard even though your order could not be completed
Thanks for contacting usI understand our apologies may not completely eliminate your frustration, but I hope you'll continue shopping with us in the future
Sincerely,
Nancy
The Target team
www.target.com

Thanks for contacting Target on behalf of our guest *** ***. Shopping on Target.com is supposed to be a fun and easy experience, and I sincerely apologize that wasn’t his caseAfter reviewing his order details, I confirmed our guest contacted us on 12/06/and at that time he
was informed the DVD’s he received was the items he orderedI understand *** feels like his purchase should’ve included a Blu-Ray and a Digital HD DVDUpon working with our online buying team I confirmed the Kingsman DVD was only available for Blu-Ray. I understand how Mr*** could be confused by the image provided onlineWhen viewing the actual Kingsman DVD cover, the manufacture has “BLU-RAY + DIGITAL HD” listed on the top of the coverHowever, if you view the item detail provided on Target.com, we inform all guests that the “Software Format” is Blu-Ray only. For more information on the Kingsman DVD, please click here to view the only item details. However, when viewing the Mad Max DVD cover on Target.com, it clearly states this particular disk should come in Blu-Ray and HDSince the item has been opened, the item must be returned to exchange to his local TargetThis information was provided to our guest on 12/16/2016, after speaking with a Target.com team memberAt this time, we advise our guest to bring a copy of his packaging slip and the incomplete Mad Max DVD to his local Target and we’ll be more than happy to exchange the DVD. I recognize this experience hasn’t been pleasant and I appreciate the time he’s taken to share his concernsI know I’m unable to take back his previous experience but I hope he’ll give us another chance to provide him with the service he deserves. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI was simply unaware that my money would be held for up to 7-daysI will definitely consider this fact when shopping online with Target in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11639600, and find that this resolution is satisfactory to me. I still believe that if your own website says there is a price on something "in store only" and you go to a store, it should be that priceThe Target representative was very friendly and discussed that they do not match their own website for clearance prices

Dear ***, Thanks for contacting Target on behalf of our guest *** G*** Included you will find our response to Mr*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at
###-###-#### and reference case number *** Sincerely, Amy Target Corporation www.target.com Dear *** Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any confusion regarding Target’s price match policies We’ll match the price if you buy a qualifying item at Target and then find the identical item for less at Target.com, select online competitors, or in Target’s or a competitor’s local print or digital version of the adPrice matches may be requested at time of purchase or price adjustments within days after purchaseThe full list of online competitors is available online or at Guest ServicesBecause your purchase was made more than days ago we would not be able to accommodate your request.For a list of exclusions, see Shop with Confidence - Price Match Guarantee page We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours Sincerely, Amy Target Corporation www.target.com

I am rejecting this response because: Target is requiring that I go to the Vacaville Store which is not the Fairfield store that took my $and made me feel like a criminal for just wanting them to return $of the money they took Also The Vacaville Store is in another town and not convenient for me I do appreciate all of the work that The Target Corp Rep did to help me as much as Target policy would allow Target credits back credit cards to help prevent loss to Target, as a consumer I would like Target to NOT do this @ my expense...If Target gets cash than Target should give back cash! When I returned the cat scratcher I should have been able to take my $anywhere to purchase another and not be forced to get Target gift card or accept less cash

Thanks for contacting Target on behalf of our guest *** *** and his not receiving a discount because of a partial order cancellationI’m so sorry that a part of his order was cancelled due to store inventory. Typically, when this happens a guest is able to reallocate the cancelled
portion of the order to either ship to their home or to choose another store for pickup. I’m unsure why this didn’t happenIn reviewing the order for the guest, the 30% promotional discount he was expecting was not applied because the order didn’t qualify. The promotion was for, “save 30% on your first Huggies diapers or wipes subscription order of three items”. The guests order was not a first time subscription order and it was for Pampers. I’m sorry for the disappointment, but because his order didn’t qualify due to the delivery method and the brand purchased, I’ll be unable to adjust the price of his orderI understand that he’s been a loyal Target guest and I thank him for that. I’d like to invite him back for a better experience and have sent him a $electronic GiftCard. This should arrive to the email address used on his order within 4-hoursI appreciate the time he has taken to share his feedback and concerns and will share them directly with our senior leadership teamAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because:
Because Target did me a disserviceI purchased the item in question with my money in good faith, and, they left me hangingEveryone I spoke to including Nancy said the same thing almost word for word, like they were reading out of a bookI think they should have given me store credit for the cost of the amount of the item, give me a refund, or replace itI had attempted to return it in the return period

Revdex.com:I have not yet received the credit from Target yet.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution will be satisfactory to me upon completion

I appreciate the additional feedback that our guest *** *** has shared regarding her refund.I’m sorry that the desk didn’t work out for her and that the method of refund back to the original method of payment has become so frustrating. The refund was issued back to her Visa in the amount of $on 5/18/16. I understand that the account refunded has since been closed and she was told that there is no refund. There are two federal regulations that protect consumers from errors on their accounts: Federal Regulation E, which applies to debit card transactions; and Federal Regulation Z, which applies to credit card transactionsUnder these regulations, the financial institution is required to investigate the alleged error(s) and to make the necessary correction(s) to those account(s). At the moment, the only option available for her is to continue to work with the financial institution that received the refund and Target considers this matter closed

Thanks for contacting the Target.com Executive Offices on behalf of our guest *** ***I understand he is wanting to know why he hasn’t received his hand held shower that he ordered on 08/23/2017.In reviewing this order, there has been an internal error that has prevented the order from
processing and being shippedBecause of this, it was necessary to cancel the order. Since this order didn’t ship, the guest wasn’t chargedHe should see the pre-authorization hold drop and his funds released back to his original method of payment.I sincerely apologize for the frustration and disappointment this has caused our guestIf he is still wanting the hand held shower, a new order will need to be placedI know this hasn’t been the greatest experience for him so I’d like to invite him back for a better oneI’ve sent him a $electronic GiftCard to the same email address he used to place the original order; this can be used either in store or onlineAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

I am rejecting this response because: The money is still held at my bank and I am not "confused"I was told by employees the order was approved for processing, I was told by another employee that I was right it was because it was an LGBT card it was not processedI believe the cancellation was retaliation and reordered another card at 10:am and when that order is successfully processed I may accept the response, that should be by 2pm CA timeAlso, ALL my other orders after this were online with no "technical" issuesAgain, I find the cancellation retaliatory as they likely assume I live pay check to pay check and couldn't afford to have double the money held up, they KNOW banks take 2-days to drop pending purchasesI now have $I can't touch. Sincerely, *** ***

I am rejecting this response because:
I am rejecting this response because: Her response from Target is unacceptable and frankly it is not based on the factsI bet she didn’t even read my questions because she did not answer anything I asked. She told me to check my target.com account for refunded orders, so I did. I do not see any refunded orders for *** ***I also do not see any refunded orders for *** * *** **Please provide order numbers and proof of these refundsAgain, provide proof in any form (email, hard copy, CC number) that was refunded to *** *** because we are not seeing itFirst issue is the phone number she provided does not helpThe representatives are unable to view any details and the order verification team does not take callsSecond issue- I am requesting all orders for *** *** in which she claims orders show marked as received but claim it wasn't receivedI want any and all documentation from Target of all her communications in which *** has contacted Target I have confirmed with her that she has received all orders and has never contacted Target with any issues Third issue-Provide order numbers to *** * *** ** in which orders show marked as received but claim it wasn't receivedI also am requesting all orders in which you are claiming I have had issues withI want documentation of chats or phone logs in which Target claims I contacted them having an issueFourth, why invite me to shop in store but I am unable to have items shipped to store and order pickup? Fifth, I have continued to shop at Target using neighbors and work addressWould you like me to provide order numbers proving that the situation has resolved itself? Sixth, what happens when the house is sold? Will the renters not be able to have items shipped? I will take this to court for my time spent dealing with this. Target continues to claim that they have proof of issues that I have had, which is simply not trueLastly, please explain which of the below orders was fully refunded for *** ***We do not see the last five orders totaling $1,*** ***
*** ***
*** ***
*** ***
*** ***
*** ***
*** ***
*** ***
*** ***
*** ***
*** ***
*** ***
*** ***
*** ***
*** ***
*** ***
*** ***
*** ***
*** ***
*** *** *The last five orders for *** *** are showing cancelledI would like clarification what order you are showing I had an issue withI attached screenshots of the last five orders*Please explain where order #*** and #*** was shipped? I attached a screenshots and highlighted in yellow showing that the order was delivered to “Target Guest” with no address, wrong zip, and phone number of I also attached screenshots of the two orders.I have also tried calling Jenna three times with no response.I would appreciate a final and complete resolution on this issue. Regards, *** ***

Initial Business Response /* (1000, 5, 2015/12/23) */
Thanks for contacting Target on behalf of our guest *** and his experience with his order ***
This order was placed through ***'s Target.com account with his Target Debit REDcard that requires him to enter his pin
number before the order can be completedIf *** feels that this order was unauthorized he will need to dispute the charge with his financial institutionI also encourage *** to change his Target.com account password and contact REDcard services by calling the number on the back of the cardUnfortunately, we are unable to reimburse him for any overages he received from his bank
The PlayStation bundle *** received will need to be returned in order to receive a refundHe can return the item either at a local Target store or print a return label though our online return center
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***

Hello, Thank you for contacting us on behalf of *** *** Upon initial review, it appears that this guest submitted multiple orders utilizing the promotion under several different names and email addresses In order for us to complete this investigation, please provide us a list of
all orders submitted on 12/for GiftCards This list should include all orders, regardless of the status of the GiftCard. Please note, this is the same complainant as prior request under name *** ***: *** Thanks,CaraGiftCard Operations