Target Corporation

Initial Business Response /* (1000, 5, 2016/01/07) */
Hello ***,
Thanks for contacting Target on behalf of our guest ***
Upon receipt of your contact, we reached our guest to address their concerns by reviewing Target's return policyAs a good will gesture a GiftCard was sent
to guest
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Nancy
The Target Team
www.target.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Target made me whole by providing a gift card valued at $to compensate for the price difference on the return that was initially valued at only $

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached out to our store and our guest for more informationThe guest was unable to provide any receipts for the GiftCards in questionWith the receipt we would have the
transaction information required to replace the GiftCardsI have also followed up with the Store Manager at the Cypress, CA locationThe store manager stated the GiftCards that were kept were blank cards and had no value on themThey were GiftCards that were in the process of being issued with the purchase of the promotional items, when the transaction was cancelledAs always, we appreciate the assistance you provide us with our guestsIf you have any further questions, feel free to contact Target at ###-###-#### and reference case number ***Sincerely, Terry The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my apology for any frustration you experienced during your shopping trip to the Cypress, CA Target store. Through further research with the store, they showed the transaction was voided and the GiftCards that were in the process of being issued were cancelledThe GiftCards you referred to were the blank GiftCards that would have been for the promotion, had the transaction been completed. To further research your concerns we would need the receipt showing when you purchased the GiftCards or the receipt showing when you received themYour comments have also been shared with the Cypress, CA Store Leadership for review with their teamWe’ve also reviewed the coupon policy with the Store Manager, who acknowledge a thorough understanding of the coupon policyFor this promotion, our weekly ad stated that the quantities for the beauty and personal care products were limitedOur stores reserves the right to limit quantities to a retail purchaseIf you have any further questions please call us at ###-###-#### and provide reference number, ***Thanks for contacting usWe appreciate the time you have taken to let us know about your experience. Sincerely, Terry The Target team www.target.com

Initial Business Response /* (1000, 6, 2016/02/25) */
Thanks for contacting Target on behalf of our guestUpon receipt of your contact, we reached our guest to address their concerns
I checked the guest's Target.com account and show that it's still active; I did a password reset on the account
An email will be sent to the guest with instructions on how to reset the passwordI tracked the order and UPS tracking shows it's still in transit so I went ahead and processed a refundI emailed the guest's refund in the form of a Target eGiftCard in the amount of $which will be delivered to the email address attached to the orderThe guest will receive the eGiftCard in 4-hours
I also added an additional $to the refund eGiftCard for a total of $for the guest's poor guest service experienceTarget.com doesn't compensate for time
Initial Consumer Rebuttal /* (2000, 8, 2016/02/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Target was quick in response to my complaintThey have apologized and taken proper actions to solve the issuesI am overall satisfied with the outcome

Thanks for keeping us informed as to the status of the case for *** *** There’s no way for me to undo what she experienced but I do sincerely that it happened. I’m sorry if she hasn’t received the eGiftCard that was sent to her; I’ve resent it to the email address that was used to place her order I’ve passed along her feedback and experience to our Senior Leadership Team so we can continue to improve our guest experience As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Pauline Target.com Executive Offices www.target.com

I truly appreciate that *** took the additional time to share his concerns regarding the item inaccuracy issue As I’ve mentioned in the previous response that I’ve shared the item inaccuracy issue with our warehouses for further researchIf Target has the wrong image for the item titled, The Goonies [Blu-ray], we will update that accordingly Target makes a conscientious effort to describe and display its products and services accurately on the SiteDespite these efforts, a small number of items on the Site may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Site and in our advertising on other sitesAs a result, we cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and servicesTarget reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior noticeFor a complete information regarding item inaccuracy please click here and scroll down to the “Availability, Errors, and Inaccuracies” section I’m sorry if the picture of the DVD mislead *** to make the purchase and he’s not happy with itHe’s welcome to return it for a full refund Target is considered this matter closed because there is no other options for this situation

Thanks for contacting Target on behalf of our guest *** *** As it turns out I'm not able to offer *** the resolution she looking for, I appreciate the time she has taken to share her feedback and concernsI will share her comments directly with our leadership team

I’m very sorry that *** feels this situation isn’t being taken seriouslyI can assure you that I understand the seriousness of the situation which is why Target is happy to waive the expedited shipping costWhen a wrong item is received the information on the site is verified with the item orderedIf they’re the same, which is the case for ***, then the most likely cause is that the fulfillment center picked the wrong itemTypically if a replacement item or a new order is processed the problem doesn’t occur againTarget issued the refund just today and the funds were released back to the card issuing bankI’ve confirmed that the Target eGiftCard was successfully delivered to the email address which was used to place the orderSince the guest used a Target REDcard she should see her refund post within 3-business days, but it may be soonerI’ve attached a copy of her refund invoice for her referenceI truly appreciate the time *** has taken to share her concerns and frustrations

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest to address their concernsWe discussed Target Price Match Policy and Target.com pricingMr*** accepted a Target GiftCard as a goodwill gesture. As
always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, AmyTarget Corporationwww.target.com

Thanks for contacting Target on behalf of our guest *** *** and her concerns about her remaining GiftCard balance.The guest purchased items and requested for the order to be cancelled; this is only a request and a cancelation cannot be guaranteed. For this order, one item was
cancelled and the other items did ship. I understand how disappointing this must have been and I sincerely apologize for any frustration it caused her.Carol’s current GiftCard balance is $24.87; there is a hold in the amount of $pending a store pick-up. If the guest no longer wants these items, she can log into her Target.com account and cancel the pior the order will self-cancel after days if she doesn’t pick the order up. Holds on a GiftCard are removed when an order is cancelled however, it may take up to days for the hold to drop off and appear back in her GiftCard balance.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached our guest to address their concernsHere is a recap provided to Mr*** of why the return was denied The Fairfield Asset Protection team did a full review of
the specific Xbox One controller purchasedThe item was sealed and the spider wrap was removed at the time of purchaseThis controller had not been previously purchased and returnedAlso in order to accept the return the serial number on the box must match the serial number on the controllerThe serial number on the controller being returned was missing I did confirm with Mr*** team members did not accused him of lying or engaging in fraudulent activity, but they were unable to process the returnIt was confirmed the controller left at the store was placed in the lost and found at the Fairfield store As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Initial Business Response /* (1000, 5, 2016/01/27) */
Thanks for contacting Target on behalf of our guest *** and her experience regarding the Cleggings
I apologize for any frustration and inconvenience this has caused *** when she saw the item on sale online for $each and
when she submitted her payment, the price changed to the regular price for the items and also the problems she had when she contacted our office and was on hold for minutes and requested her order to be cancelled
Once an order has been submitted it is immediately released to our fulfillment team for processingWe're not able to make any changes to an order, other than cancelling the entire order, which is only available for a short time after placing the orderThis information can be found here under "Can I modify my order after I place it"
We appreciate *** reaching out to us with her feedback regarding the technical issues she had with our website and the service she received from our guest service departmentI'll certainly share her concerns with our senior leadership team as our guests comments are a big part of helping us identify what needs to be changed
I have adjusted each of items on ***'s order to the sale price of $per item, with a total adjustment of $Please allow 3-days for the credits to appear on
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (2000, 7, 2016/01/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The adjustment by Target returns my total to what I authorizedThis is an acceptable remedy for me, although I would suggest them reaching out to their IT department to find out why prices are adjusting after the customer authorizes paymentI would be more than happy to help them with this by explaining what happened to their IT personnel

I am rejecting this response because:
I was misled that the phones I purchased from Target.com were the models authorized to sell in the US by Samsung. Target did not state anywhere in the product descriptions that the year warranty would be provided by a third party, i.enot Samsung factory warrantyI have contacted the warranty provider and so far they have not responded with confirmation that my malfunction phone would be repaired

I am rejecting this response because: Target contacted me saying they will not redeem my gift card moneyThey said a purchase was made in California for iTunesNo1: I live in Georgia and have never been to CaliforniaNo2, I do not have an iTunes account and would never purchase something for itThe fact that they obviously had a lapse in their security system that allowed my gift cards to get stolen through a transaction at their online store should not be something I, an innocent customer, should suffer fromIt's their fault they have lax security and allowed this to happen and won't give me my money back, not mineI consider myself a victim of having $stolen by TargetI will not let this issue go until I either A: Have $replenished in gift card money, or B: Receive the baby monitor I already purchased

I am rejecting this response because:Contrary to their statements, I contacted Target for the first time on 7/27/ After the delivery window to find out information about when it may be delivered.Also no other arrangements for delivery were ever communicated with me.When I contacted them on 7/to ask about delivery, the only option that was offered to me was to cancel the order and reship it I was told they could not tell me when I would receive the original delivery or what the problem was.I said I didn't want it reshipped if it was going to take longer than another week or so which they also couldn't tell me, because they didn't know what the original problem was.I have shopped at Target stores for years and have loved doing business with them I am truly disappointed to have had this experience with their online site I will not do business with the site again I'm considering not doing business with the stores either I expect to be treated as if my patronage is not important by Comcast, but not Target. I had trouble with a delivery from them and they act like I'm trying to steal from them or something They gave me an option of waiting and seeing or canceling There should have been a 3rd option of finding out what the problem was and rectifying it.It is something that I will remember and which will

I am rejecting this response because: They did not offer an recompense for the trouble I went throughThey should take the loss and refund the card used and improve their website information

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsWe reviewed return options with Mr***His comments will be shared with the Gurnee Store Leadership team for follow up
with the team membersAs a good will gesture offered a GiftCard As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at 800-*** and reference case number *** Sincerely, Nancy The Target Team www.target.com

Thanks so much for contacting Target on behalf of *** *** I can only imagine how disappointing he must’ve been when he didn’t receive his Target GiftCard causing him to miss out on a promotion that he wanted to talk advantage of It looks like when he picked up his items from
the North Olmsted, they didn’t mark his items as picked up which caused a delay in receiving his $promotional Target GiftCardInstead of having him continue to wait for it, a team member was able to cancel the promotional GiftCard and refund him for the differenceHis order total went from $down to $after the GiftCard was cancelled from his order I’d be more than happy to extend the promotion that he missed out on December 11thPlease keep in mind the following exclusions “Offer available online onlySave $for every $spent, maximum discount $Offer excludes toys, select sporting goods, all gift cards, Target Restock orders, Target Optical, CVS pharmacy, Clinic, Vitamix, Weber, Traeger, prepaid cards (airtime, entertainment, iTunes, and online gaming), Elf on the Shelf, DSLR cameras and lenses, Google products, Bose, Sonos, JBL, TOM's Apple Watch Bands, GoPro, Nintendo Hardware, Switch Software, Fitbit, Samsung and LG TV's, Xbox Hardware, PSHardware, PSVR, Tile, Target Mobile Purchases, alcohol, dairy milk, Power Dental, Power Shave, Tylenol and Apple items.”He just has to reply with his order number so that I can apply the necessary discount As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Jenna Target.com Executive Offices www.target.com

I am rejecting this response because: that Target could of done several things as for the order the pending charge was on hold until 04/01/that my bank released the funds from Target even that my bank stated several times there was no cancellation sent to my bank for my orderwhat they could of done was did a pre authorization of the order from $to $to see if the card was any good then if I decided to cancel the order then only the $to $would of been pending or I would of been billed the entire transaction if I decided to except the order or particul orderthe pending charge was full payment pending until 04/01/i have shopped with other companies and don't charge the full amount only a pre authorization from $to $to me that is greed that Target did.when I talk to several people at Target of this problem and a supervisor to them I wasn't that important to them and never got an appologize for the inconvenience that Target did to my wife and methen the other thing is this I went shopping at that same store and my entire order was there at that store and I even spent more doing extra shopping therei would like to talk via phone to a supervisor of Target on this matter if possible

Thanks for contacting the Target.com Executive Offices regarding the concern of our guest *** *** about promotional Target GiftCards that were not applied to their orderThis pre-order was originally placed on 12/23/and at that time, there was not a promotion for placing a pre-order for
Rogue One a Star Wars StoryPrices and promotions frequently change on Target.comPromotions are only valid during the timeframe they are offered and are not valid on previous orders; because of this, I will not be able to add the current promotion for a $Target GiftCard to their previous pre-orderI apologize for any disappointment this may cause our guestAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting us on behalf of *** *** We've researched the redemptions on ***'s GiftCards and believe that their cards were tampered with in the store, prior to his purchasing the cards As a result, we are replacing the two GiftCards in the amount of $and $ As the promotion was restricted to one per household, the full value of the second card was reduced to the purchase price *** *** will receive an email when their replacement cards ship Please allow up to business days for their arrival via UPS. Thanks,CaraTarget.com Guest Services