Target Corporation

Revdex.com:They had email stating that they will replace my and something cents in the next 5-days.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
***
***

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Ms*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number *** Sincerely, Nancy The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience I’m sorry for any delay with your credit for your returnThe return was processed and credited to your accountCredit transactions can take up to business days to appear on your accountHere is some helpful information for any future disputed transactionThe back of account statements have information on how to file a written dispute with their card- issuing bankThis instructions are for submitting a written dispute We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours Sincerely, Nancy The Target team www.target.com

Thanks for contacting Target on behalf of our guest *** *** I want to take the time to apologize to our guest for the inconvenience we've caused her while waiting for her piin store orderShopping on Target.com is supposed to be fun and easy but I’m aware that wasn’t her
case. We do our best to fulfill every order and I’m sorry we’ve let her downI completely understand her disappointment after being informed that she has to wait until 01/03/to receive her shipmentAfter reviewing her order details, I confirmed the shipment arrived to the Target store on 12/30/At that time, the guest went to Target and picked up her shipmentI understand this was a lengthy experience for the guest and she’s asking for a full refund for her inconvenience. Since the items were pickwe don’t have the capability to refund her order unless the items are returnedHowever, I realize this experience has been extremely unpleasant, so I sent her an electronic GiftCard to invite her back for a better oneThe eGiftCard will arrive to her email within 24-hours. I realize that I cannot make up for her previous experience, but I hope she continues to shop with us so we can provide her with the great service she deserves. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsWe reviewed Target’s return policy and once a return has been processed there isn’t a way to re-process the returnAs a
good will gesture sent a small GiftCard As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Thank you for reaching out to us regarding our guest *** ***. After reviewing the GiftCard details, I confirmed the funds were still pending from the cancelled ordersAs of today, this issue has been corrected and I’m pleased to say the full amount of $is now available on the GiftCard. I hope this information is helpful. Sincerely, Shanetra, Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest *** *** and his issue with a delayed delivery date for his futon.I spoke with Mr*** at length on the phone and apologized for his frustration with the delay in the shippingI explained that the missed delivery date is due to an error
on our website listing the item as being shipped by standard carriers, and not with the large shipment company that it should beI’ve submitted for this to be corrected and thank him for bringing this issue to our attention.I’ve also been able to work with our LTL carrier and have confirmed that they are delivering his order on 06/08/I’ve confirmed that *** is aware of the updated delivery date and time as I know it was important for him to be there for the delivery.I completely understand his frustration and disappointment in receiving the order past the original date of delivery sent to himI understand that he needed it for family that was visiting and it wasn’t there for them to enjoyI’m unable to take back the experience he has had, but I’ve sent him an electronic Target GiftCard to invite him back for a better oneI’ve also provided him with my contact number should any additional issues with this order arise.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 7, 2015/12/14) */
Hello ***,
Thanks for contacting Target on behalf of our guest ***
Upon receipt of your contact, we reached our guest on the phone to address their concernsWe have sent reimburse to our guest
At this time we have no
further resolution for the guest and we consider this matter closed
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Nancy
The Target Team
www.target.com

Thanks for contacting Target on behalf of our guest *** *** I can only imagine how frustrated she must’ve been when the Chrome Cologne was taken out of her cart while she was checking out and submitting her order. I have followed up with the team members that she spoke with to provide
coaching and ensure that they’re giving accurate information as well as following best practices Having items in the cart doesn’t reserve the item or hold the item for the guestSince inventory and promotions are always changing, we’re unable to guarantee inventory until the item starts the shipping processYou can read more information regarding this process here. I understand the disappointment that this has cause but unfortunately I’m unable to send her two ounce bottles at no costIf she places an order for two bottles of ounces of Chrome cologne, I’d be more than happy to give her 20% off of both As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Final Consumer Response /* (2000, 6, 2015/11/06) */
After several more messages, we were able to resolve this issueThank you for your help

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. At this time we have no further resolution for the guest and we consider this matter closed As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Amy Target Corporation www.target.com

Thanks for contacting Target on behalf of our guest *** ***. I’m sorry to hear about the disappointment we’ve caused her after being informed that her delayed shipment was cancelledAt that point of time, she contacted us right away to express her concerns and see what options were
available to her, since she still preferred to take advantage of the 30% promotionDuring this call she found out the promotion was now 15% off oppose to 30% offAs a result, she was offered an electronic GiftCard to help cover the difference in priceColby, declined this offer and requested to have the item price adjusted by 30% before submitting the order. She was informed that her request couldn’t be granted since systemically we cannot modify orders during checkoutWhen placing orders on Target.com we don’t have the capability to modify any payment details, until the order is actually placedSince we don’t charge our guests until the item(s) ships, she would’ve only been charged the original amount she expected to pay for her original order. I know this entire experience has been disappointing, especially, since the service she received from our online team was unpleasantOur team members are empowered to assist our guests to the best of their ability and it saddens me to hear that wasn’t her caseAt this point, we’re unable to honor the promotion since the bike is no longer available for purchase due to lack of inventoryColby’s concerns and feedback has been shared with our senior leadership teams to ensure that our team members are providing the best possible service and know how to handle situations like her in the future. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Initial Business Response /* (1000, 10, 2015/10/22) */
Thanks for contacting Target on behalf of our guest *** ***
Upon receipt of your contact, we reached our guest to address their concernsI understand that our weekly ad priced the Nathan Drake Uncharted PSBundle at $This
price listed was a typographical errorThis type of error is excluded from our price matching policy, therefore this price will not be honoredPlease accept my apology for the frustration and inconvenience
For more information on our price matching policy, please visit: https://corporate.target.com/about/shopping-experience/shop-with-confidence#q
Also, the team member behavior that you mentioned is not a part of our guest services philosophyEven when we cannot offer our guests the resolution they are requesting, we still expect our team members to conduct themselves in a friendly and professional mannerI will be sharing these details with our Sugarcreek Township Target Store Leadership Team for further review and action
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number ***

I am rejecting this response because:
It does not solve anything

Initial Business Response /* (1000, 5, 2016/01/06) */
Thanks for contacting Target on behalf of our guest***
I'm very sorry to hear that her Target eGiftCard was used without her permissionI can certainly understand her cause for concern for the security of Target's websiteRest
assured, making purchases on Target.com is very secureWe don't share or store her GiftCard information with anyoneTo ensure that no one is able to access her Target.com account, I've gone ahead and sent her a reset password linkThe link will expire within hoursAlso, it's a good idea to use unique user names and passwords on each website where our guests create an account
When a GiftCard is used in stores two pieces of information are needed for redemption: the GiftCard number and the access numberFor security reasons the only place the access number is located is on the actual card or in this case the eGiftCardeGiftCards are actually more secure than physical cards because eGiftCards are sent directly to our guestNo one else has access to that informationTarget doesn't keep a list of the access numbers with the corresponding GiftCard numbersSo if our guest believes her GiftCard was used without her permission she'll want to contact her local law enforcement office and file a report of theft
Target considers GiftCards to be cash so only cards with a remaining balance can be replacedHer GiftCard has been fully redeemed so Target won't be replacing the card
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (3000, 7, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept that this response was much more professional than the one I received over the telephoneHad this been the original response the customer service agent provided, I would have been much more likely to accept their policy without complaintI understand their no replacement policy as it is possible my personal accounts were hacked and not their corporate informationHowever, the fact remains that my eGiftCard was used without my knowledgeNo one else has access to my email or Target accountsExcept for this issue with Target, I have never had any issue with or indication that my email account has been fraudulently accessedYet, somehow my Target eGiftCard was stolenI find the fact provided by the customer service representative that my gift card was used along with many others in the physical store in CA (I reside in KY) is interestingIn addition, the Target representative told me it was not used in connection with any Target mobile accountShe could not explain to me how it was used without being loaded to any mobile account as the original email delivery of the gift card stated it could only be used in store if loaded to a Target mobile accountI find that suspiciousFurthermore, in reference to Target's Revdex.com response, my complaint did not question the security of purchases made on their websiteI am happy to reset my Target.com passwordHowever, The eGiftCard was not even accessible thru my Target.com accountI only question the security of their eGIftCard informationThey state they do not keep a list of access numbers with corresponding GiftCard numbers, but what about email records? Both the access number and GiftCard number came in the same emailIn the end I am disappointed as I feel that Target failed to protect me as a customer and handled my concerns unprofessionallyWhile I do not accept Target's Revdex.com response, I also corresponded with them thru social media and direct emailWhile they stated in the Revdex.com response that they would not replace the card balance, along with the password reset email sent to me on Jan 5th, they also sent a new $eGiftCardI redeemed it as soon as I was able

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached our guest to address their concernsWe were able to replace the missing items for Mr*** and sending them by mail As always, we appreciate the assistance you
provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached our guest to address their concernsAdvised the guest that there was a pricing error on the item page for the microwave she was attempting to add to her Target.com account cartThe error
has been corrected which is why the item would add to her cartNo price adjustments will be madeAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because: they cancelled my order without my consent and now do not have a solution for me because the watches aren't even available for orderI put in a new order because the person that called me from head quarters told me toThe gift cards are courtesies for the mistake that they made! I didn't even want the gift cards I just wanted the watch on timeEven though there is a delay with receiving inventory from the manufacturer target cancelled my order creating the entire problemThey continue to say that they did not cancel my order but if you listen to the recording of the conversation you can hear the customer service agent making the mistake of cNcelling my orderNow the watch is delayed againI originally ordered the watch on the 9th of September and was told to reorder it on the 17thI want a better solution because all target is doing is trying to clean their hands of the problem and make it seem like they are not at fault in any way (which they are)Cancelling my order was a huge mistake on their part and since they don't know how to fix it and don't have a solution to my problem they are trying to get away with it by saying they gave me gift cards totaling $They can have them backI jut want my watch to come in on time (as if I had placed it on the 9th) because that it when I placed the orderAnd this point I am extremely upset with target and am requesting a solution to the problem and not excuses

Initial Business Response /* (1000, 5, 2015/11/12) */
Thanks for contacting Target on behalf of our guest *** Upon receipt of your contact, we reached our guest to address their concerns
Despite our efforts, a small number of items on the site may be mispriced, described
inaccurately, and or unavailableWe may experience lags in uploading updates throughout the site and in our advertising on other sitesAs a result, we cannot and do not guarantee the accuracy or completeness of the information, including prices, product images, specifications, availability and servicesTarget reserves the right to change or update information and to correct errors, inaccuracies or omissions at any time without prior noticeThis information can be found here under the Availability, Errors and Inaccuracies section
As a result Target won't be honoring the price of $for the Element TVIf our guest would still like the item she can always check back as our prices and promotions are always changing
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800)***

Thanks for contacting us regarding the issues that our guest *** *** had with the delivery of her dining room sets.I was able to speak to the guest the other day regarding this. I understand that she remains frustrated over the amount of time this has cost her. She is also very
disappointed because the table and chairs were ruined on account of being delivered in her driveway while it was raining. I know she needed the table sets for her children who are away at college and I apologize for her overall poor experience.I’ve verified that the order has been picked up and I’ve issued a full refund in advance of our warehouse receiving the order. The refund was processed on 10/13/in the amount of $602.06; she should see the credit back to her Visa within 10-days.At this time, we will not write a letter to FedEx to authorize her to open a claim with them for additional expenses. The guest has been refunded in full and we consider this matter closed.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Although I appreciate the timely and seemingly genuine response, I wish they could have done this when I called thier customer service line, or even gave me the explanation of why they couldn't instead of making spend more time persuing this matter. I also do not see why they could not just put the dresser back on my order (I still need one for my nursery and they still offer it on thier website) so that I could get the original deal I was supposed to get. However, I am not willing to waste any more time on this. Thank you for your help