Target Corporation

Thanks for contacting Target on behalf of our guest [redacted].I can’t imagine how frustrating it must’ve been for her to have received the wrong item not once, but twice. When a wrong item has been sent more than once, our normal procedure is to have our fulfillment centers check the item numbers...

of the ordered item and the item that was received to ensure that there are no errors. The previous team member that she spoke with created a ticket for our fulfillment center to look into this further to ensure that any errors are fixed to prevent this from happening again. Typically, this process can take 7-10 business days, but I’d be more than happy to let the guest know when this is resolved so that she can reorder the item without any further errors. When her order for the Cra-Z-Art Easel is placed, I can process a 10% discount back to her original form of payment.I see that the previous team member resent her the return packaging labels. If she still hasn’t received them, I can send them to her as soon as possible. The guest will be refunded for her order when both items are received at our return center.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].   Please accept my sincere apologizes for all the frustration that has come about with this issue. This is definitely not a typical experience with us. On 01/05/17 a refund of $257.18 was processed back to her REDcard. I did attempt to reach Mrs. [redacted] via phone and email, but there was no reply. If she would like to replace the order at the same discounted price, Mrs. [redacted] can give me a call at the number provided in the email and I would be more than happy to do a price adjustment. Again, I do apologize for the inconvenience this has caused.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Morgan Target.com Executive Offices

I am rejecting this response because: Received a phone call from Target customer care dept., they said the price for this grill was wrong, their IT department were busying fixing the errors and they cannot honor the price as shown in their system. The attachments are the price pics I took at Target when I check the price for the grill.  Next time when you come to Target, you can only find out the "TRUE" price when you check out, the price indicated on their "price checking machine" is not reliable!!!

Thank you for contacting Target Corporation regarding the experience of our guest, [redacted]. Included you will find our response to Ms. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions or concerns, feel free to contact Target Guest...

Relations at ###-###-#### and provide reference number: [redacted]. Sincerely, Elizabeth Target Corporation Dear [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experience with the purchase of a Target GiftCard. Please accept my sincere apology for any frustration and inconvenience this has caused you. I appreciate the time you took to speak with me and share the additional information that I needed to research your GiftCard concern. I reached out to our GiftCard partners with the number you provided and they advised that the GiftCard had never been activated. I did try to research and locate the transaction using the information you provided, but I wasn't able to find this transaction at the Grossmont store on March 1st 2016. Since I was unable to locate the information as proof of purchase and without a receipt, we won’t be able to assist with the replacement of the GiftCard. I understand that our apologies may not completely eliminate your frustration, but I hope you will continue shopping with us and that we provide you with the great service that you deserve in the future. Sincerely, Elizabeth Target Corporation

Initial Business Response /* (1000, 5, 2016/02/17) */
Hello [redacted],
Thanks for contacting Target on behalf of our guest Mr. [redacted].
Included you will find our response to Mr. [redacted]
As always, we appreciate the assistance you provide us with our guests. If you have further questions,...

feel free to contact Target at (800)[redacted] and reference case number [redacted].
Sincerely,
Michelle
The Target Team
www.target.com

Hello [redacted],
Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience.
I understand that there has been some confusion in regards our price matching policy. We'll match the price if you buy a qualifying item at Target and then find the identical item for less at Target.com, select online competitors, or in Target's or a competitor's local print or digital version of the ad. Price matches may be requested at time of purchase or price adjustments within 14 days after purchase. The full list of online competitors is available online or at Guest Services.
I know this has been a frustrating experience for you. While I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concerns. I've documented your comments and will make them available to our leadership team. Our leadership team will review your comments with our team members to ensure they're providing the best possible service.
We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.
Sincerely,

Michelle
The Target team
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2016/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Target has not addressed the issue at all, but rather has replied to a completely different issue. My complaint has nothing to do with "price-matching", but rather Target not honoring their advertised price, or having sufficient quantity on hand of sales items, as required by law. They obviously don't want my business, and they shall have their wish.
Final Business Response /* (4000, 9, 2016/02/18) */
Hello,
Thanks for contacting Target on behalf of our guest [redacted].
Included you will find our response to Mr. [redacted].
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number 11140153.
Sincerely,

Danyelle
The Target team
www.target.com
Hello [redacted],
Thanks for contacting Target through the Revdex.com regarding your recent experience. I am sorry to hear that you were not satisfied with our previous response.
The product you are looking to purchase is still available for purchase for $9.99. We encourage you to contact our Target.com Team at (800)[redacted]. A representative will be more than willing to assist in your ordering of this item.
Unfortunately, I cannot guarantee that you will be offered free shipping for this item. I have sent you a concession as a good will gesture and invitation back into Target for a better experience. Please allow 7-10 business days for your concession to arrive.
Thank you for your patience as we work to make Target better for you, and better for every Guest.
Sincerely,

Danyelle
The Target team
www.target.com

I am rejecting this response because: No one from Target called. Target is a third party vendor that screwed up the account in the first place. Lenay failed to put the information in correctly.  Then for months said it would be fixed!! So how is this Sprint fault? Then when I paid out the contact she couldn't upgrade my phone.  Five days because I wanted the $250 gift card to spend at your store so yes it's your problem.  It's funny after dealing with Target Mobile I went to Best Buy and they upgraded it. So please don't insult me by saying to go to Sprint when the problem started at their 3rd party vendor which is Target!

I am rejecting this response because:The target agent said" Her orders have been cancelled due in part to Target.com Terms and Conditions found on our webpage." I just read your terms and conditions carefully and didn't find out what my problem is. Please make it clear which term caused the problem.In addition, I only placed 6 orders after I got my Red Card. The first two orders included two lego toys for my kid and some feminine products.  The third order and the fourth order were some personal care items and expired since I didn't notice the 2 day pickup frame. The 5th order was placed by my husband, who thought I would need these items as gifts for our family, which I actually already bought in my previous order. Then after these 5 orders, I got blocked by your system and my 6th order which included several gift cards got canceled.It's fine if I couldn't buy from target.com. It's inconvenient but there're still lots of other online stores. But I hope that you could explain clearly which terms and conditions led the problem.

Thanks for contacting Target on behalf of our guest [redacted] and her issue with her cancelled registry order.   In reviewing the details of the case, I see that a team member has helped to restore the balance on her GiftCards, placed a new order and has honored the additional discounts...

that were previously promised to her.  I’m so sorry that this has turned into such a frustrating experience for her but I’m glad to see that the issue has been resolved.   I’d like to invite her back for a better experience and have issued her a $20 electronic Target GiftCard that she can use either instore or online.  This should arrive to the same email address used on the order within 4-8 hours.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Initial Business Response /* (1000, 5, 2015/08/31) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns.
Our guest was correct, the cancellation of his order wasn't his fault and I sincerely apologize for any...

inconvenience we've caused. I understand the email he received informing him about the delayed shipment wasn't helpful; due to the lack of information provided within the email. I honestly wish there was a way for me to replace the order for the guest but unfortunately, once an order has been cancelled we no longer have the capability to modify that order. After reviewing the item in question I confirmed this item is no longer available for pre-order. Therefore, systemically a new order cannot be placed.
Please keep in mind once this item becomes available [redacted] more than welcome to replace the order, if needed. I know this isn't the resolution he was looking for but I thank him for taking the time to share his feedback and concerns. I've documented his comments and will personally share them with our senior leadership team to ensure we're providing the best possible service.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Where did the preordered item that I preordered go if I can not get the item now? Was the item ever available for preorder or was it given to another customer? Was there any preorders placed in the system after my order was cancelled? If so, why is it so easy to cancel my order and give it to somebody else? Why can't you cancel that order since the item truly was not available at the time the order was placed (because it was a system glitch)? I would like clarification if any preorders for fallout 4: pipboy edition (Xbox one) were fulfilled after my order was cancelled? If not mine should be available. If they were, then you gave my order to someone else? Please clarify which it was. I appreciate your appology, but you still not address my question. You just simply blamed it on the "system".
Final Business Response /* (4000, 9, 2015/09/03) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns for a second time.
I'm sorry to hear our guest feels that we wasn't able to provide any clarification regarding our pre-order process.
Unfortunately, when an item is available to preorder, there is a limit decided upon by the buyer and vendor. Once the limit has been met, no additional new pre-orders can be taken, even if there are cancellations. Once all pre-orders have shipped, any available inventory will then become available to guests on the site. We're sorry there isn't more we can do for our guest.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].

Thanks for contacting Target on behalf of our guest [redacted]. I understand our guest is frustrated by the inability to either modify the email address linked to a Target.com account or delete an account. I’m sorry Ms. [redacted] felt she received poor service and I will submit feedback...

regarding this issue.We realize it causes our guests a small amount of inconvenience to create a new Target.com account should they want to switch over to a new email address, but we feel this inconvenience is outweighed by the added level of safety it offers our guests. If Ms. [redacted] would like to make a new account with her updated email address, we welcome her to do so and would be thrilled with the addition.While there are no current plans to change the process for how email modifications are handled on Target.com, we continually seek to improve our service and we’re always grateful to hear our guests voice what they would like to see for the future. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

I understand that our guest states they didn’t open the email which contained the gift card. As previously stated, the gift card information is only sent to the email address on the order. If the guest didn’t use it, then they’ll want to reset their password or ask anyone else who might have access to their email if they used the gift card. Since Target isn’t the card issuer we don’t have the transaction information, only eBay would have that. Target delivered the gift card successfully and won’t be issuing a refund or replacement. I realize isn’t the resolution [redacted] is looking for but there are no other options for this situation and Target considers the matter closed.

I am rejecting this response because:
Having to contact the Revdex.com about this matter and  being humiliated, after thinking about the conversation I had with Nancy, I'm not satisfied with just a 5$ gift card. It would have been nice to upgrade to a 20$ gift card as I requested so I could enjoy a couple of LATTES.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding transactions on your Target Visa gift card. The phone number provided to in your contact isn’t a working number and we’ve attempted to reach you by email. I’m sorry we haven’t been able to connect.   Please notify Visa of any concern with your gift card.  There number is listed on the back of the gift card, but I have the number listed here for your convenience ###-###-####. You’ll be asked to provide the card number and other identifying information. If you don’t have the gift card, an original receipt showing the purchase of the card should suffice.   Hearing about your concern is important to us.   Sincerely,   Nancy The Target team www.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concerns. As a goodwill gesture and to apologize for the poor service experience we sent her a Target GiftCard. As always, we...

appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely,   AmyTarget Corporation www.target.com

Initial Business Response /* (1000, 5, 2015/12/15) */
Thanks for contacting Target on behalf of our guest[redacted].
I understand our guest invested a lot of time attempting to get her concerns heard. Therefore, I can't apologize enough that our team members weren't able to sufficiently...

resolve her shipping issue.
Target strives to provide a resolution and solve problems right away but it sounds like our team members weren't able to help. I can only imagine her frustration once she noticed her shipment was delivered to the incorrect address. We should have contact UPS on our guest behalf and confirmed the shipping location instead of wasting our guest time by referring them to the shipper.
After reviewing her order details, I've confirmed the guest has been refunded for all three tablets that were included with her UPS tracking. On 12/10 we processed a refunded in the amount of $143.95 for the Red and Blue Linsay Tablets. In addition, we also processed a refund in the amount of $51.41 for the Linsay Kids Tablet. The guest must allow 5-7 business days for the credit to post to her account.
I recognize there are many options on where you can shop, and that's why I truly appreciate that you chose to shop with Target. I understand my apologies may not completely eliminate your frustration, but I hope you'll give us another chance and continue shopping with us.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].

Thanks for contacting Target on behalf of our guest [redacted]. I understand that he received a damaged cabinet in January via order [redacted], and is hoping to receive a refund for the order. I’m sorry to hear that the quality of his cabinet was disappointing and I’d love to do what I can to...

help. It sounds like Mr. [redacted] may have received some misinformation. Per our return policy, if our guests are not satisfied with any Target Owned Brand item, they may return it within one year with a receipt for an exchange or a refund. I sincerely apologize for any incorrect information Mr. [redacted] may have received, but we are unable to process a return and refund without first receiving the item back. Since the cabinet is fully assembled, I’m happy to say that Mr. [redacted] may return it to Guest Services at his local store; they will accept the fully-built piece and issue an immediate refund to the original method of payment. If returning the item to the store is not possible, he may also disassemble the item and ship it back to the online Returns Center using our pre-paid return shipping labels. Once the cabinet is received by us and scanned in, a refund will be issued. On 5/9 and 5/12 I reached out to Mr. [redacted] personally via email to see if he would prefer that I assess the damages sustained by the cabinet. If Mr. [redacted] would like to send me the images that he originally took, I would be happy to review them and offer a suitable percentage off of the order as a discount to keep the cabinet as-is. If he would like to pursue this option, please direct him to respond to my emails with the photos attached, and I’ll review them and reach back out to him personally. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I apologize for any frustration and inconvenience our guest has received for not receiving the (2) $10 promotional Target eGiftCards with her orders. I have processed (2) $10.00 Target eGiftCards for our guest.  [redacted] should...

receive the eGiftCards within 4-24 hours which can be used on Target.com or simply print it to use in stores. I know I’m not able to change what [redacted] already experienced, but I have confidence that if he uses the eGiftCard toward a new order he’ll have a much better Target.com experience. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because:Package was still not delivered! The freight company's website status on delivery has also not been updated.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].  Included you will find our response to Ms. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at...

###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent return experience and taking the time to speak with me about your concerns.   As we discussed the Clinton Pointe store Leadership denied the return within Target’s coupon policy. The policy states “We have the right to refuse, or limit the use of any coupon and/or subsequent return for any reason, including if guests’ reoccurring behavior becomes disruptive or the items are deemed not to be for the purpose of using or gifting.”   For the full policy, please visithttp://coupons.target.com/.   We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us review yours.   Sincerely,   Nancy The Target team www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I’m very sorry to hear that $130 of her funds were held when the two GiftCards she purchased only totaled $65. Rest assured, she’s only been charged $65for the $50 Target GiftCard and $15 Target GiftCard. I’ve attached invoices...

for her reference as well.   When you place an order on Target.com, an authorization hold is placed to ensure sufficient funds are available for the purchase. If an order is cancelled, Target removes the hold on the funds and your financial institution will return the funds to your account according to the institution’s guidelines.  Authorization hold guidelines are determined by the card-issuing bank or institution, not Target, and vary from bank to bank.    Since Target only charged $65 to her Visa there isn’t anything to be refunded. If she sees anything different on her statement I’d recommend that she contact her card issuing bank and file a dispute.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.