Target Corporation

I recognize that the shipping details provided on USPS website hasn’t provided any updates since the order has been placed. However, as I stated before I was able to confirm that the shipment was lost in transit. Meaning the item isn’t expected to arrive to the guest. With that being said, a full refund has been processed and should be credited back to her account within 3-5 more business days. Since no further action will be taken, Target considers this matter closed. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Dear [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   We’ve attempted to contact our Guest by phone but have not received a response. We empower our Stores to make the right decisions for our guests. By limiting purchases to reasonable family size quantities we ensure enough inventory for all of our guests.   At this time we have no further resolution for the guest and we consider this matter closed.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]   Sincerely,   Amy Target Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. [redacted] requested a direct response. I emailed the guest a recap of the response I originally provided the Revdex.com regarding the guest’s complaint. No further resolution for tis guest’s issue. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

As it turns out we aren't able to offer any more information for this situation. The guest is more than welcome to dispute the charge with their financial institution, as we have not charge the guest the additional amount. Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. I advised the guest multiple times that our Order Research team worked directly with PayPal to issue a refund back to her PayPal account. I suggest the guest log in to her account to check for her refund and or contact her bank. Target.com has fulfilled the guest’s request of a refund back to her PayPal account. Target.com has no further resolution for this case and considers the matter closed. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].   I can only imagine how frustrating it must’ve been when she looked at her total and noticed that she wasn’t receiving her full discount.   Some of our promotions like the one that she is referring is an ‘up to percentage...

off’. For example, our current furniture sale is’ up to 30% off’ and her Smyrna Mid Century Modern Settee Bench is 5% off. The exact discount is shown under the price of the listed item.   I’m sorry for any confusion that this may have caused. I have shared her experience with our online team to review further and make any clarifications if needed.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

I am rejecting this response because:
I've worked in retail for years,  including phone centers, again I was not notified of a problem,  and it takes one person to do the right thing and contact a buyer or a system programmer to fix the issue,  target repeatedly fails to provide an a answer as to 1 - why wasn't I notified and 2 - why their system is so horrid that they can't fix a simple customer service issue,  because I'm sure I'm not an isolated case.. I want a fix,  not excuses

I am rejecting this response because:
I still do not have any contact information to the manufacturer of this company. I will need that information or Target needs to get in touch with them about a replacement leg! I am still requesting a FULL refund or a replacement table for their unprofessionalism!

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com  Dear Mr. [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experience at the East Hanover Target store. As I am sure you can imagine this was an extremely popular promotion.  Our systems were designed to shut down the pre – order function when a location ran out of merchandise. In this case while your locations were out of inventory other locations in the country still had merchandise available for sale. That is why the radial button was still active on Target.com.  We are currently offering a $100 Target GiftCard with the purchase of a GS8 and 8. See store for offer details. I know this has been a frustrating experience for you. While I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concerns. I’ve documented your comments and will make them available to our leadership team. Our leadership team will review your comments with our team members to ensure they’re providing the best possible service. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, AmyTarget Corporation www.target.com

I am rejecting this response because:
At least now I have an actual response.  I purchased an item and was sent the wrong one.  Rather than fight for a return, I allowed the seller to send a replacement.  After repeated delays, I purchased the item again from a different merchant.  Then I took the replacement back to Target.  And now it appears, the seller used a stolen card to fund the replacement.  Or didn't and simply filed a fraudulent dispute.  In any case, Target has the merchandise and the thief has my money.  In addition, Target has all of the time I spent trying to get the courtesy of a response.  That's the real problem here.  I can understand the actions Target took, even though they protect the company at my expense.  What I can't understand is why nobody in the organization could provide me with this answer before I filed a Revdex.com complaint.  Call after call, no response.  All I received is misdirection, direct lies and stalling.  I was treated like a criminal I suppose.  I was treated like I was in on the scam, not a victim of it.The money that the thief, and now Target, took is immaterial to me.  But the lack of courtesy and the disrespectful treatment is not.  I realize nobody at Target actually cares, but the time it takes me to write this is a small fraction of the time I've already invested.  I've now been stolen from twice.  And that's not counting the time you allowed your IT department to divulge my personal information during an easily preventable hack.Shame on you.

Thanks for contacting Target on behalf of our guest [redacted].I understand that Mr. [redacted] purchased some T-Mobile prepaid refill eCards and when he tried to redeem them, he found that there was no longer a balance on the cards. I can understand how disappointed he must feel and I sincerely apologize...

for any frustration Mr. [redacted] has experienced. Lost or stolen specialty cards such as these can’t be replaced by Target, and redeemed or partially redeemed cards are ineligible for return. At this time, I encourage Mr. [redacted] to partner with T-Mobile for any further follow up. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of [redacted].   As Target advised her in her PayPal dispute (PP-[redacted]), her refund will be processed when she returns the defective VTech Kidibuzz back to Target.com.   I’ve shared her experience with the appropriate team to look into...

why the item may have arrived in the condition that it did.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. As she’s mentioned, our guest has previously contacted Target and her contact is being handled by our Executive Offices. I’ve spoken directly to [redacted] and have provided her with a resolution by phone on 06/06/2016. In addition,...

I’ve provided her with my direct line and have encouraged her to contact me directly with any additional questions and/or concerns she may have. Hearing about [redacted]’s experience is important in helping us make sure her experience doesn’t happen again and I truly appreciate the time she’s taken to bring this matter to our attention. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted]. I can only imagine how frustrated and confused they must’ve been when they went to use their Target GiftCards only to find they no longer had a balance. That’s certainly a cause for concern so I appreciate that our guest took the time...

to bring this to my attention. I understand that security is very important to our guests, so rest assured, Target.com hasn’t been hacked and our security hasn’t been compromised. I’ve requested that a replacement GiftCard be issued for $51.86. The new GiftCard will be mailed to the address provided in the Revdex.com case. The GiftCard will be delivered by USPS and will arrive within 5-7 business days. To ensure that no one is able to access their Target.com account, I recommend that the guest reset their password. Also, it’s a good idea to use unique user names and passwords on each website where they’ve created an account. Please keep in mind that Target considers GiftCards to be like cash and can only be replaced if there is a remaining balance. The GiftCard was fully redeemed so this replacement is an exception. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Hello,Thank you for contacting us on behalf of [redacted].  Upon initial review, it appears that this guest submitted multiple orders utilizing the promotion under different names and email addresses.  In order for us to complete this investigation, please provide us a list of all...

orders submitted on 12/4 for GiftCards.  This list should include all orders, regardless of the status of the GiftCard.Sincerely,JackieGiftCard Operations

Initial Business Response /* (1000, 5, 2015/10/27) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address her concerns.

When PayPal is used as the method of payment any refunds processed through Target.com are issued...

in the form of an eGiftCard. This is why the guest was issued an eGiftCard as a refund. When PayPal is used as the payment method Target doesn't see any of the account information which is necessary to process a refund so a refund in the form of a Target GiftCard is issued.
I have processed a refund back to our guest's PayPal account. It should post her account PayPal account immediately but the credit may take 5-7 business days to show up on your bank account.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) 591-3869.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this response and I have checked, my bank account has been refunded. I would like to add that the response states "I have reached our guest to address her concerns." This is untrue - I was never reached or contacted. Sadly enough, it took reporting to the Revdex.com to get a response at all. Thank you Revdex.com for your help with this matter.

I am rejecting this response because: Target has been giving me the run around for weeks, I should not have to make a Revdex.com complaint to get their attention - I tried to reach them through their website chat and via FB with nothing but automatic responses. I have rec'd no refund and given what's happened so far I don't believe the money will ever be refunded. I have screen shots from yesterday 9/23/17 of my account which show that weeks after the item should have arrived, it is still says "processing". I just checked my account today 9/24/17 and it still says "processing". It is clear that Target never intended to send me what I ordered. I am done with this and will not be responding to any other messages regarding this matter.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. The request for a price adjustment on the purchased indoor grill did not qualify with the advertised the 20% off kitchen...

appliance promotion.   Replacement parts are not available for the two mirrored glass accent table purchased from Target.com in 11/1/2013 and 9/30/2015 and the item has been discontinued. A return label was created for the table purchased in 2015 and the return center has received the item and is processing a full refund. The table purchased in 2013 is outside Target’s return policy and warranty. Both experiences have been shared with the appropriate Leadership teams for further review to help prevent similar poor guest service experiences in the future. Guest was also provided Target’s corporate address for correspondence. To invite guest back to Target for a better experience sent guest a onetime good will gesture Giftcard.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]   Sincerely,   Nancy The Target Team www.target.com

Hello [redacted],   Again Thanks for contacting Target on behalf of our guest [redacted].   Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at 800-[redacted] and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks for following up with Target through the Revdex.com regarding Target.com and Cartwheel accounts. The information you were provided is correct. In order to use a different email address, new accounts on Target.com and Cartwheel would need to be created. Order history or cartwheel savings remain under the original accounts and are not transferred. Our REDcard team is available at ###-###-#### for help with your REDcard.   While I’m not able to offer you the resolution you’re looking for I’ve shared your feedback with our Target.com and Cartwheel team for further review.   Again we appreciate the time you’ve taken to share your comments.   Sincerely,   Nancy The Target team www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I understand Mr. [redacted] contacted us repeatedly in pursuit of a price match and was disappointed that our team members declined to honor the request without providing him with a satisfactory reason. The product is no longer...

being sold by Amazon at the price Mr. [redacted] is citing; because of this, I am unable to either recreate the situation or better understand what our team members may have been seeing at the time. I reviewed the image files that Mr. [redacted] has provided us. Although it is not in our policy to price match to previous promotions, I understand that this is something of a unique situation. As a one-time courtesy to Mr. [redacted], I have issued a GiftCard of $45.57 per the disputed amount requested to the mailing address listed in the Consumer Information section. Please instruct our guest to allow 10 – 12 business days for the GiftCard to arrive.I welcome Mr. [redacted] to shop with us online or in stores and am confident he will have the kind of service experience he deserves as a Target guest. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com