Target Corporation

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. I called the United States Postal Service and spoke directly with customer service. The representative I spoke with confirmed they delivered her package to [redacted], Indianapolis, IN 46214. Our return center address is Target CRC [redacted], Indianapolis IN 46214. This information confirms the package wasn’t delivered to our return center so a refund won’t be issued. I advised the guest to keep in mind that if she generates a pre-paid return label through your Target.com account or a Target.com team member creates one for her and it doesn’t work she can contact us and we’ll work with to resolve the issue; in this case we would’ve extended her return date to accommodate her for the error and inconvenience. Target has no further resolution for this issue and considers the matter closed. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted]. I refunded the guest back to their PayPal account on 10/28/2016 in the amount of $676.55. The guest should receive a notification from PayPal once the refund has posted to their account. At this time we have no further resolution...

for the guest and we consider this matter closed. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because:
This is a clear scripted response that does not intend on rectifying the situation or making up for the inconvenience I, the consumer, has experienced. The Supervisor's behavior was abhorrent, and based on Target's weak response and I can foretell that kind of unacceptable behavior from Target will continue. Target has now way of proving that authorizations "fell" of my banking statement as they have no access to said statement. If there were small claims case filed against Target for those charges then I would be able to prove in court that those authorizations were upheld with my bank resulting in the overdraft fees. Once again, I am rejecting Target's very vain and apathetic. response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They paid me off instead of dealing with the way the store handles its customer service. Whatever. I guess that's ok.

Thanks for contacting Target on behalf of our guest [redacted]. I understand that Ms. [redacted] is serving our country overseas and is encountering shipping and payment limitations due to her international APO address; I sincerely apologize for the inconvenience of this...

situation. Shipping restrictions are found on all item description pages on Target.com under the tab ‘shipping & returns’. Items that aren’t eligible to ship to PO Boxes or to APO/FPO addresses will be marked as such in the shipping details. Many items on Target.com are unable to ship to PO Boxes.As mentioned by another team member, Ms. [redacted] could rely on her family to purchase her desired products within the US by using the GiftCards and then ship it to her themselves. Alternately, if Ms. [redacted]’s family would be willing to send her a Visa, Mastercard or American Express financial product, Ms. [redacted] could then use that form of payment on the Target international website and place her order directly to her physical address in Germany. Physical Target GiftCards can be returned in store with a receipt if unused. If Ms. [redacted]’s mother has a receipt, she may be able to return the GiftCards for a refund and purchase a Visa, Mastercard or American Express financial product instead. Target Mobile GiftCards and Target eGiftCards purchased on Target.com cannot be returned or redeemed for cash or credit except where required by law.Although I’m unable to assist with Ms. [redacted]’s requested resolutions, I understand that this is a difficult situation for her and I appreciate her feedback on ways we could improve this experience for our service members. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].   Please accept my sincere apologizes for the frustration that Mr. [redacted] had when receiving his order. Unfortunately, our website was incorrect. The price of $4.00 was for one storage box and our website has been updated. Target...

reserves the right to change/update our website when needed. As a onetime exception, I have issued Mr. [redacted] a $30 eGiftCard to purchase the remaining 7 storage boxes that he was expecting. He should receive that within the next 4-24 hours.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Morgan Target.com Executive Offices

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. At this time we have no further resolution for the guest and we consider this matter closed.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at 800-[redacted] and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

I am rejecting this response because:
I thank you for your response, even though another order was placed on 12/26/17 it seems that it is going the same direction as with the previous order.  I have not even received any email about the package being shipped and it is supposed to be ready to be picked up tomorrow and there has not been any changes on the order since 12/27/17, I have been checking online everyday and I must say I am very displeased with the way how the situation was handled. Although a discount was given was given based off the price you currently had online and not based on the price that I paid on the previous order.   Can you track the package and guarantee that it was indeed shipped already? I have continue having communication with Joe at the store where it is supposed to be shipped to and nothing has come in as of  yet? Will the item arrive?  I had never had such a bad experience and the fact that Christmas was ruined for my daughter and she still has not received her present is very sad.

I am rejecting this response because: Fed Ex never delivered my package. I have a voice mail message saying that they were unable to find and retrieve the package. It was never delivered so this response is a lie. I am the one who went up and down my block trying to figure out where my package was and took to social media to find it myself. I had to find it! Fed Ex did NOT! It was NEVER delivered by Fed Ex so whoever told you that was not honest. I told Fed Ex not to contact me anymore because they had closed the case as missing. After many attempt to let target know this I am completely done with ever shopping with this company again. Target has very bad business and customer service practices. If I were president of this company I would be outraged by the lies told and how many unhappy customers walk away. Sending me a $5 gift card is a ridiculous way to make up for what I have had to do in order to find my own package from my neighbors. Maybe you better check again with Fed Ex and ask to speak specifically to whomever said they delivered it because they did not. A customer should never have to walk up and down their street asking their neighbors if a package was delivered to them by mistake nor should they have to publicly post on social media, this was a job for target and Fed Ex.

Revdex.com NOTE:Following 10/4 business response indicating "If the vendor cancels her order, I’d be more than happy to deactivate her Target GiftCard and apply the refund to her PayPal account" and consumer acceptance of 10/6 ("I would like my gift card refunded to my PayPal account... The order was cancelled again... I'm done trying"), received following e-mail to Revdex.com general mailbox, inquiring as to status of PayPal refund: I am following up on this and would like to know when I can expect to have the funds refunded from the gift card to my  Paypal account?   Lee Ann (Revdex.com is re-opening original complaint and sending back on to Target for follow-up.)

I am rejecting this response because:
According to their website And the email advising that the late item I should have been able to cancel the item.  This was not allowed.  Also after contacting Target Customer Service.  They also could not cancel the item.  Why are customers always the ones that are inconvenienced.  target should arrange pick up. Since Target provided false information, knowing there website did not function properly.  They need to accept responsibility for claiming their website could performe cancellations when their customer service people could not perform the function electronically or manually.

Thanks for contacting Target on behalf of our guest [redacted] and her concerns regarding a refund for items she didn’t receive. In reviewing her order, I do see that two refunds in the amounts of $124.92 and $4.48 were issued on 12/22/2017.  The refunds were issued in the form of an...

electronic Target GiftCard and both of these GiftCards have since been redeemed.  I apologize for the length of time it took for her to receive her refunds for the items she didn’t receive. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, PaulineTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I appreciate [redacted] reaching out to us about her experience with an unexpected subscription reactivation and I’m sincerely sorry for any uncertainty we’ve caused. Target takes security extremely seriously and we know how...

important it is for our guests to feel safe while shopping with us. I’m happy to say that [redacted] can rest assured knowing that what she experienced was caused by a back-end system issue rather than unauthorized access to her old account.   I’ve issued a full refund to [redacted] for the subscription orders she received and our partners are engaged in addressing the root logic that caused our system to reactivate her old subscription. As she requested, we’ve cancelled the subscription entirely and are working to remove her AMEX card from the account. It’s clear [redacted] is a loyal guest and I’m so thankful she’s taken the time to let us know about her experience. Because she was willing to share her voice with us, we’re able to work to adjust our subscriptions for all future guests going forward.   As a gesture of goodwill, I’ve also issued a $15 GiftCard to Cynthia’s email address and I’d love to invite her back in the near future for the kind of online experience she deserves as a loyal REDcard guest.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, RachelTarget.com Executive Officeswww.target.com

I am rejecting this response because: the Target representative is lying about the carrier not being eligible. If you look at the attachment with the in-store ad, then you will that the carrier AT&T was included in the $200 Target gift card promo that they have denied me. I am requesting the promised gift card amount and an additional $100 gift card due to all the time I have had to give up in order to address their error. I am extremely irate that when I contacted Amy from Tarfet, that she not only refused to assist me, she also refused to provide me her last name for further assistance. When I advised her that she was not honoring the promotion nor addressing my dispute she hung up on me. I have sent an email to the CEO of Target ([redacted]) as well in regards to this matter. When I advised to Amy that I was going to escalate the dispute and send the email she said she would get the case from the CEO and just provide me the same answer.

Thanks for contacting Target regarding the security concerns of our guest [redacted].I see that she recently called in and spoke with one of our escalation specialists who was able to help her with her concerns.  They were able to cancel her order, place a new order and provided a discount...

to match the price of her original order and they were able to help her with Target.com account concerns.  I’m so glad to see that our team member was able to help her with her concerns.I’m so sorry that she was made to feel that she wasn’t taken seriously when she called in to discuss this issue.  I certainly understand her concerns and I want to assure her that guest security is a top concern for Target.com and we are in the process of correcting this issue.  It is a known issue that has affected very few orders.  In the meantime, I’ve taken the additional step to submit her order information to team that will take a look and see what has happened.  I will also share her comments and experience directly with our Senior Leadership Team.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks reaching out to us regarding the concerns of our guest [redacted] and her recent experience trying to purchase the Hot Wheels Ultimate Garage Set.I apologize that Target.com didn't have enough inventory to fulfill her order.  I know how disappointing this is, especially during the...

busy Holiday season.  Target works hard to make sure we have the products our guests wants.  Sometimes sales of a particular item exceed our expectations, even when our buyers do their best to anticipate inventory.I understand that because the item wasn't available to ship, she tried to order it for in-store pickup since her store showed they had the item in stock.  Our buy online pick up in store feature has quantity thresholds that differ by each item; when an item goes below its set threshold, the pickup in store option will not be available for that item.  This is set up so that the stores will have merchandise available for guests who to choose to shop in our stores.  This is also why she was unable to place an in store order for the item, since there was only one left.  When she went to the store, she was further disappointed because they wouldn't match the lower price of $79.99 that Target.com was selling the item for.  The reason she wasn’t allowed to price match Target.com is because price matches and adjustments are not allowed from Thanksgiving Day through the end of the following week (11/24/2016-12/03/2016), whether offered by Target or a competitor.  Our complete Price Match Policy and its exclusions can be viewed by using this link:  http://help.target.com/help/subcategoryarticle?childcat=Price+Match+Guarantee&am...⇄ I know this has been a disappointing and frustrating experience for her and I apologize for that.  At this time, I’m unable to offer her the lower the price and additional Cyber Monday 15% discount because it's within the excluded time frame for price matching.  I would like to invite her back for a better order experience and I’ve issued her a $15 Target eGiftCard.  This will be sent to the email address provided for this case and should arrive within 4-24 hours.While I’m not able to offer her the resolution she's looking for, I appreciate the time she took to share her feedback and concerns.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Initial Business Response /* (1000, 5, 2015/08/14) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address his concerns.
I apologize for any frustration and inconvenience he experienced when his order for the Fallout 4:...

Pip-Boy Edition for Xbox One game was cancelled. I can only imagine how disappointed he must have been since this is an extremely popular item and is no longer available for pre-order.
I appreciate that he chose to shop with Target to get this game. I've spoken with our online operations and technical design teams regarding his experience. The order was cancelled due to a technical error on our side.
Target did send a Target eGiftCard for the inconvenience although I know it doesn't make up for the order cancelling.
Due to the popularity of this item Target isn't able to hold an item for him on its release date. A new order would need to be placed or he could certainly visit any Target store to get the game once the release date has arrived. Our inventory is always changing so I've advised the guest to check back often to see if the Fallout 4: Pip-Boy Edition for Xbox One game has become available.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response given by Target. I have stated numerous times before that $70 worth of gift cards is not an acceptable resolution. If the issue is a technical problem they should be doing more to alleviate the situation. In an email to me, a representative named Sarah said, "The manufacturer only provides a certain number of a popular item available to retailers. Once that quantity has been spoken for the option for pre-ordering the game is removed from the website." If this is the case, Why was I still able to pre-order the game online? They were falsely advertising that they still had the game available for pre-order. Furthermore, this qualifies as misleading and dishonest business practices because they sent me a confirmation email and had waited 2 months before notifying me that my order was canceled. Furthermore, when I inquired with Sarah about why it was my order that was canceled and if there was a particular reasoning behind it she stated, "There was no rhyme or reason as to why your order was canceled. There were other orders affected by the same technical error but I don't have an exact number." Target will not even give me a straight answer as to why it was my order that was canceled, just that it happened and others were affected by it as well. This is just another example of misleading and dishonest business practices being performed by Target in this issue. In the same email I had asked Sarah if Target would be reaching out to the manufacturer, try explaining the situation they are in, and asking to receive additional copies. Sarah responded with, "At this time Target won't be reaching out to the manufacturer to request more of the Fallout 4: Pip-boy Edition game." It appears as though Target is not even attempting to resolve this issue at all! Target sold me an item the did not and would not actually have and they are not attempting to resolve this issue in any way shape or form. There actions lead me to believe that they are engaging in misleading and dishonest business practices and promoting false advertising with no regard for their customers. That, is why I do not accept their response.
Final Business Response /* (4000, 9, 2015/08/18) */
I've corresponded several times with our guest, [redacted].
The manufacturer only provides a certain number of a popular item available to retailers. Once that quantity has been spoken for the option for pre-ordering the game is removed from the website. So the only option at this point is to check back to see if the game becomes available and place a new order. At this time Target won't be reaching out to the manufacturer to request more of the Fallout 4: Pip-Boy Edition game.
The only option would be for the guest to check back to see if more games become available or to visit his local Target store on the day of the release.
At this time Target considers this matter closed as there are no other options for this situation.

I am rejecting this response because:I have not received my refund at all and it's been almost 60 days.  Why did Target forget to address the fact they have not given me my money back? And no I do not want to buy anything from them I already had to buy a replacement from another store that has been way more reliable then Target. Also, the gift card was very deceiving which is why Target decided to send an email apologizing and saying that they were going to reduce the original purchase by 100.00. However this was sent after I had already spent some of the monies from the gift card, I requested to get the remaining balance refunded and was told no, I had a balance of 60 - 65 dollars after my purchase.  Target   should have took the 100.00 from the start, not as an reaction. I feel I  was forced to buy other items that I most likely would have purchased somewhere else for less if I wouldn't have been deceived from the moment of purchase.  All I want is my money back.

Initial Business Response /* (1000, 5, 2016/03/17) */
Thanks for contacting Target on behalf of our guest [redacted]. I've recently received and reviewed her case about being charged for a promotional GiftCard on a cancelled order.
I sincerely apologize for the amount of time and...

frustration this situation has caused her. I realize she has called in several times to get this resolved. The Promotional GiftCard that she was sent and charged for should have been cancelled automatically since the qualifying item was cancelled.
I've gone ahead and requested a refund in the amount of $5.00. She should see the credit back to her original method of payment within 10 business days. I appreciate the amount of time she's taken to share her feedback and concerns. I'll be sure to share them with our senior leadership team to ensure we learn from the experience and make Target an even better place to shop.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Sincerely,

Pauline
Target.com Executive Offices
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2016/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am glad to be issued the $5.00 owed to me but still question why I was charged this in the first place? They had an offer, if you purchased over $25.00 worth of beauty products then you would receive a $5.00 FREE gift card to use on a later purchase. When I contacted my credit card company, I was informed Target CHARGED me for that FREE $5.00 gift card. They had 2 separate transactions and most customers would not have realized what happened. That is fraudulent advertising and should be questioned and stopped. Even in Pauline's email to me, she confirms I was charged $5.00 for the FREE gift card! Someone needs to look further into this for the sake of Target or at some point people will catch on and a class action lawsuit might be the customer's only recourse. I appreciate Revdex.com stepping in to help get this resolved. Without Revdex.com I have no doubt Target would have continued to ignore my request to refund my money.
Final Consumer Response /* (2000, 8, 2016/03/18) */

I am rejecting this response because:I understand Target's return policy of 120 days.  I do not want to "return" the item in the sense that I am unhappy with its color, appearance, etc.  The product is defective.  This is a quality issue.  I was sold a product that does not work and I am asking for a refund.  Dressers are not meant to last for four months/120 days.  We purchased the dresser for our baby who was born in mid-October, which is when we began to use the dresser.  In December, one of the drawers began to fall out of its track on a regular basis.  It will no longer stay in the track.  The dresser is not functional, as it is missing a drawer and the other drawers are exposed.I've contacted the manufacturer, Storkcraft, and they shared they could send replacement parts.  Unfortunately, none of the parts are broken.  The track on the drawer and on the inside of the dresser are both intact.  The drawer simply will not stay on the track.  It appears that the dresser has shifted or expanded and it no longer fits together the way it was designed.  Storkcraft also shared that since I exchanged money with Target, Target is responsible for the refund.