Tax Tiger

Wow, what an experience, we all knowing dealing with the IRS can be difficult and at times impossible, well I found Tax Tiger on the internet while searching for help, after deciding on their services, they acted expeditiously, having my wages released and then went right to work on helping to resolve my tax issues while including me and keeping me well advised on the steps being taken and at the end, I could not have been more satisfied with the result, Thanks Tax Tiger, you made a world of difference in what started out as a hopeless situation, you guys are awesome..

Tax Toget treated us with respect and was so professional. They cared about us and helped us handle our tax issues in a timely manner. We HIGHLY recommend Tax Tiger . They Care and that's why we had a great working relationship with them. They always kept us updated and celebrated when we had a final decision. Thank you for Everthing you did for us.

Tax Tiger did not claim to be able to accomplish the impossible.....They just did it. Sharing with us, every bit of their confidence and expertise during the process of submitting our OIC and working with the IRS, we were finally able to sleep at night.

When Tax Tiger actually succeeded in accomplishing what they believed was possible.....They literally changed and saved our lives. Honest, straightforward and beyond professional, yet they treated us with personal respect, understanding and unexpected kindness.

If every Consultant in any business was so dedicated and concerned for their client as Tax Tiger was to my family, it would be a much kinder world.....and I mean it.

Review: Tax Tiger retained on 11/4/13 to re-file taxes to obtain sizeable refund. Instead they collected a $2500 "research fee" and then refused to refile the taxes.Desired Settlement: I want my $2500 refunded, or the tax return re-filed.

Business

Response:

Mr. [redacted] hired us to do research on his 2008 partnership/personal tax return, where he had believed that he may have overpaid the tax amounts in great excess of what was due. This was a very high income and tax liability that had an original return filed, and a subsequent amended return filed in 2010. Mr. [redacted] stated to us that in 2012 he received court papers reflecting sale proceeds that would further reduce his tax liabilities. Upon the conclusion of our research, we then informed Mr. [redacted] that we could amend the return, but would need to see the court documents, as well as the original return and amended return that were filed in 2010, prior to quoting him a fee for the amendment. Mr. [redacted] wanted us to amend the partnership returns and reduce the gains without providing the documentation we are required to have in hand based on the due diligence requirements of IRS Circular 230, since we are signing our name to the return. We refused Mr. [redacted]'s request at that point, and referred him to his CPA for the amendment of the return.

We sent Mr. [redacted] a letter with the results of our research of the potential refund available based on filing dates of the original return and amended return, the examination by IRS, and the court order.

We also spoke with the IRS on two separate occasions for verification of options, and received the same information we relayed in our letter to him. Mr. [redacted] was insistent that we did not understand his issues, and began addressing them in an email to us. We replied with the explanation of the results of our research of what options Mr. [redacted] had regarding amending the returns, and the date and time to do such, in order to receive his additional refund. We further provided the IRS IRM references for his CPA to use when amending the return, which we gathered from our research that he originally had hired us to perform.

We spent an estimated 15 hours of researching and reviewing items in order to recommend the best solution for him. We cannot even estimate the amount of time needed to amend and file a return of this magnitude had Mr. [redacted] provided the necessary documentation from the courts, and retained us to do so.

We have reached out to Mr. [redacted] on a fee occasions to explain, discuss, and potentially further clarify any confusion.

I would not hestitate to refer anyone that needs help with their tax resolutions. Tax tiger did an excellent job with my past taxes.

A++!!!

TaxTiger was the Best!!! they resolved both Tax issues for my Mother and myself... extremely Professional and True to their Word! I woul Highly Recommend Them to both Family and Friends...

We cannot begin to express our gratitude and appreciation for Patty at Tax Tiger. We have dubbed her our "Angel" because she worked tirelessly to resolve our issues and protect us from great harm by the IRS. And resolve them she did. Thank you, thank you, Patty/Tax Tiger from the bottom of our hearts!!!

Review: Tax Tiger promised to handle our tax issues in a timely manner and did not. Over a year has passed and they did nothing is resolved.

Tax Tiger in Austin Tx promised to act in good faith and resolve our IRS tax issues. It has been a continuous battle for over a year even to obtain an update on our account. We also had to pay them an extra $1000.00 to handle our State taxes. Which they lied to us about the ability to make a lump sum payment (they said it couldn't be done, I called the State of NC and paid a lump sum over the phone) after 9 months of Tax Tiger not being able to do anything to resolve our state taxes, I did it in a 5 minute phone call.

It has now been over a year, and nothing is resolved with the IRS. I called Tax Tiger and requested an update on our case via email, after not hearing from anyone at Tax Tiger for a status update on our account for over a month. Our case worker never returned my call or email. I called the IRS to simply ask them for an update on what they had listed for our account. They were given incorrect information from Tax Tiger, which I then gave them the correct information. I spoke with [redacted] at Tax Tiger expressed my concerns and wanted a full refund of our monies at that time. He called back with an offer to return HALF of our money and assured us he would have our case resolved within the month (he saw no reason why we couldn't be resolved within the month. We were given another caseworker by the name of Normalinda. I then had to resend our information again! After two weeks of being on our case she called upset that we had alot of home equity and that I had told that to the IRS. I then explained to her we had always been forth right with that information since the start of this case. The IRS should of known that from the start if they were doing their job correctly. Well after a few weeks later she called me at work and said "you can either pick a payment agreement in the amount of $60 per month or go to non-collectable". I immediately choose the payment agreement so we could after all this time be in any agreement with the IRS. She said she would call them back and let them know, then call me back. She called back 25 minutes later and stated the IRS went ahead in put our case in non-collectable! I was so upset as this means we will have to renegotiate for ourselves every time the IRS wants to reevaluate our case. I told her then this is unacceptable because we need to be in agreement. She said she would check with a supervisor and call us back. After days of waiting for a call back from Normalinda, I then requested the other half of our funds to be returned to us from Tax Tiger because in over a year they did not resolve our case they actually made our situation much worse! Now we will have to send in all our finacials whenever the IRS requests them. In Tax Tigers contract and I quote they will negotiate "...the best possible payment plan for you". They did not. Tax Tiger also has in their contract " We will defend you and your rights to protect and your rights" well they certainly did not do that either.

When I finally after 13 months requested the other half of our monies be returned to us, [redacted] blamed our not being in an agreement with the IRS on me!!! He stated in his email that my call or calls (I called the IRS once and only once, after not receiving a response from Tax Tiger for an update on our account) to the IRS is why we were put in non-collectable!!! Really! Really?! As I called the IRS over a month before for an update. But the moment they hung up the phone over a month later with Normalinda we were put in non-collectable. But it is my fault? They just do not want to do what is right and return our money paid to perform a service where they promised the best possible payment plan. They failed and are trying to pass the blame unto me to keep our refund.

It has been over a year without any resolution to our tax case and I have had to request monthly updates, been lied to and deceived. This company doesn't have any integrity or ethics. Desired Settlement: All we request is the remainder of our payment to Tax Tiger.

Business

Response:

Initial Business Response

To whom it may concern,

We have reviewed the complaint regarding our services provided to [redacted], and based on

our documentation, provide the following response.

Facts provided:

Initial Discovery to IRS and State

The client requested federal representation for an installment agreement and penalty abatement

on July 27th, 201" 2. The quote was given, the client agreed and the case proceeded. On July 30th, 2012, the client requested an additional service, state representation for installment agreement and penalty abatement. That same day, we performed federal discovery and relayed the

information from the findings to the client. At the time of discovery client had not yet flied the

2006 federal tax return. We secured a filing hold for the client on this return. The state power of attorney was submitted on August 1st to North Carolina. Several attempts were made to perform

discovery with the state from August 1st to August 29th On August 29th, 2012, we were able to

perform discovery with state. We determined the balances due and that the client needed to file

the 2006 state tax return. We immediately relayed the information to the client along with advice

on how to proceed. The 2006 tax returns for both state and federal were filed.

Post-Discovery - State

After the balances posted in late September 2012, there was considerable efforts made to attain

correct figures for the financial analysis and provide the client with options for installment

agreement amounts for both federal and state. The client was approached several times

regarding federal and state installment agreement options. In late December 2012, the client

indicated that they were unable to pay the federal installment amounts proposed due to a change

in finances. The previous documents given were now older than six months. We therefore

requested new documents. Based on the new documentation, we provided the client with an

updated federal installment agreement scenario in January 2013. We performed this same action

again with the client in February 2013. We submitted a request for a federal installment

agreement in early March 2013. Additionally in February and March 2013, we negotiated with

state of North Carolina on six different occasions and finally attained the lowest possible

payment within the law. In late March, we recommended the client move forward with the state

installment agreement we negotiated~ The client did not find this to be acceptable outcome based

on the timeframe and decided to full pay the state balance due.

Post-Discovery - Federal

The IRS processed the request for the installment agreement from MAR until JUN 2013. In June

2013, the IRS responded that the case was still pending and they wanted additional information.

The client provided the additional information. We forwarded the information to the IRS. The

IRS continued to process the case. In late July 2013, the client requested a cancellation of

services with the company. In early August 2013, in keeping with the mission, vision and values

of the company we made the decision to refund the client half of what she had paid because of

her dissatisfaction with timeliness of the outcomes. We indicated that the IRS can take a long time to review and process requests but felt confident that a desirable outcome was forthcoming.

In addition to providing a refund, we asked the client to let us handle attaining the outcome.

Final Events

We called the IRS to negotiate all installment agreement payment amount on behalf the client.

At the beginning of the phone call the representative was surprised that were still the power of attorney because the client had called in on her own just days previous. The representative

indicated the following:

The client relayed financial information to the IRS representative that handled that

particular call. That representative based on the client's finances and total liability, the

client could potentially qualify for an $82 per month partial payment installment

agreement.

The representative we were talking to then indicated that based on the finances relayed by the

client in the previous phone call the IRS was leaning more towards cun.ently not collectible. We

relayed fills infomlation to the client. The client indicated they wanted a partial payment plan,

We called the IRS back to request the partial payment plan but the case had already been forward

to a group manager that made the decision to place the client in currently not collectible.

It is worthy to note that the Internal Revenue Service may male a decision based on equity that

examines the time, cost and hardship to the taxpayer to setup a partial payment plan versus

placing the taxpayer into currently not collectible. It is also worthy to note that our "terms alld

conditions" state that the final authority of all resolutions is with the IRS. This is a policy the

National Taxpayer Advocate has advanced for many years. What the client fails to understand is

that both cun.ently not collectible and partial payment plan are generally only good for one year.

The IRS may detemline that a taxpayer no longer qualifies for currently not collectible if their

income changes. The partial payment plan provides a taxpayer a lower payment amount for only

one year and then readjusts to a higher payment thereafter.

Payments

On July 27(ll, 2012, the client was invoiced $4,002.34. The client paid this off in full via

installments. On August 21 st, 2013, the client was refunded $2,001.56. The total internal

billable hours dedicated to this was 22 hours. The client is currently in the collections protected status of "currently not collectible" and call make voluntary payments in any amount they wish to the IRS at any time, and we are not asking the client to pay us for services rendered beyond the refund we already provided. We believe that the received payments, minus the refund

provided to the client, is more than a fair outcome based on the time spent on the case.

In summary Tax Tiger believes that we have been more than accommodating with regards to our

refund provided, and continued work at no cost to the client. We have been in communication

with the client throughout the process, and have never lied or deceived them. It is with a heavy

heart that we read statements such as those present in this complaint, questioning integrity and ethics, even in light of our actions to accommodate her.

Feel free to contact me with any questions or concerns.

Regards,

Director of Operations

(XXX) XXX-XXXX

[redacted]@taxtiger.com

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

I tried to contact Mr. [redacted] myself and left him messages to please contact me to discuss our case, and my call was never returned or addressed in any manner. There are so many untruths in Tax Tiger's statement it is laughable. They stated "the client was approached several times regarding federal and state installment agreements" that is because the information they listed on our forms was incorrect and not the information given to them! I had to repeatly correct their forms and send the corrected forms back to Tax Tiger! I can show proof of the emails back and forth with Tax Tiger showing proof of where I had to correct their forms (my husbands social secrity number was wrong, 2nd correction they had my name with his social, it goes on and on, which I would be happy to furnish. Tax Tiger also states " considerable efforts made to attain correct figures for the financial analysis..." they were given the correct figures each and every time they were requested and within 24 hours, but they kept writing the wrong information on their forms! They were not having to request updated information from us for any other reason then they dragged their feet so long we had to give updated information every six months because they did not resolve our case (and now that I know they only worked 22 hours in over a years time, I can now fully understand why)! On the State portion of their rebuttal they discuss the Federal taxes because they dropped the ball on the State taxes completely and could not explain themselves what-so-ever. I had to keep calling and telling them that the due date for the State was closing in and we had to file the paperwork for an installment agreement, which they did not do in time for me to avoid over a thousand dollars in additional penalties! I wanted to resolve the State in full at that time and Tax Tiger did infact LIE to us and said the State of North Carolina WOULD NOT settle and when I called them I had a settlement and was paid in full within 5 minutes!

Post-Discovery Federal, In late July I requested to stop services with Tax Tiger because once again it had been over a month since receiving any kind response about our case and how it was progressing. I called the IRS myself to see if they could tell me the status of our account with them. They stated Tax Tiger did not have any dependents listed (we have 2 which makes a big difference), Tax Tiger never told the IRS we own our home (and later Tax Tiger called and tried to chastise me for telling that to the IRS,we want to be forthright with the IRS for obvious reasons and had told Tax Tiger that on the very first phone call to them) and I corrected several more pieces of information which was not accurate, that Tax Tiger had submitted to them. This was the last straw for me after over a year trying to get Tax Tiger to update us once a month on the status of our account and settle our taxes. We still don't believe a short email once a month is too much to ask for, considering the monies they were paid. It was then that I called Tax Tiger and stopped their representation and requested a full refund. [redacted] assured me that they would handle the Federal with good faith and after looking into our case called and stated they would give back half of our money paid.

In the Final Events portion they try to blame me for us not being in agreement with the IRS! I had called a month earlier and after correcting mis-information given to the IRS, was given an amount of $82 a month in an installment agreement. Something Tax Tiger was not able to do in over a year, but did not go in agreement with the IRS because my sole purpose of calling was for a status update on our account. It was a MONTH later when Tax Tiger finally called the IRS and it was then WITH TAX TIGER THAT THE IRS PUT US IN NON-COLLECTABLE! It was not due to anything I said a month earlier. Another lie from Tax Tiger.

Payments: We paid Tax Tiger $4002.34 and they have a TOTAL OF 22 HOURS ON OUR CASE?!?! IN OVER A YEAR, YEAR AND ONE MONTH TO BE EXACT, THEY HAVE ONLY WORKED 22 HOURS ON OUR CASE?!!!!! They could of had a part-time employee finish our case from beginning to end in less then a week!

In summary: they say they have never lied or deceived us, I can show you absolute proof that they have and would be happy to do so. They lied to us on numerous occasions. They stated they "are not asking the client to pay us for services rendered beyond the refund we already provided". What? They were paid $4002.34 to work with the IRS on our behalf. They never finished the job they were hired and paid to do! They only gave us a refund because they did not fulfill their portion of the contract we entered into! They also state that they continued to work for us at "no cost to the client"?! We paid them $4002.34 to handle our case!!! They were suppose to be trying to finish up the IRS portion of our taxes which in over a year they were not able to do! And I can see why if they only have 22 billable hours! Now they are trying to deceive you in thinking they worked for us for free without "no cost to the client"? No cost?! Then I would like to demand a refund of the remaining $2000 dollars, seeing how it was at no cost to the client! They did not fulfill their agreement to "the Best possible payment plan" outcome, as they stated in the agreement.

Final Business Response

RE._ Complaint [redacted] - [redacted] - follow-up response

To whom it may concern,

We have reviewed the follow-up response provided by [redacted] regarding our services and

must kindly disagree with her assertions. Our statements of facts and circumstances have not

changed. We have provided the client with services beyond our fees collected, and provided a

refund of $2,001.56 as a good faith gesture. We sincerely believe that Mrs. [redacted] does not

fully comprehend the amount of work we did with her best interest in mind.

Feel free to contact me with any questions or concerns.

The hardest time in my life . How ever Tax Tiger made it easy and I was able to put my trust in the team that was assined to my case. Job well done I would recommend Tax Tiger to any one for tax problems or if you just need some one to do a good job on your end year taxes.

I would recommend Tax tiger they did a great job on my behalf...

Words cannot express how grateful I am to [redacted], and the entire team at Tax Tiger for helping bring a very stressful chapter of my life to a close. When I finished grad school at the end of 2008, we were in the thick of the big economy crash. Everyone was being laid off and no one was hiring. Needless to say my student loan repayment came in and because I did not have any income I couldn't pay them. Everything went into default. I had to move out of my apartment, sell all of my possessions and was living in a friends basement. After months and months of struggling and searching I found part-time temp work. The Student Loan people were relentless! They were calling my job, calling me everyday, threatening to sue me, and threatening to take my pay… and they were nasty! In order to get them off my back I chose to settle my debt with them instead of pay my taxes. For 3 years I sent the majority of my income to the student loan companies. This resulted in me getting $13,000 behind on 3 years taxes! Naturally, the IRS caught up and came after me. They took all my funds out with a bank levy and demanded back taxes in full. Thank God I had a steady job now, but I was still in financial recovery and very much living check to check. I stumbled across Tax Tiger and called them right away. At first I was very nervous and wasn't sure I could trust them, but after talking to them for a while I realized that they knew what they were doing and might be able to help. It was a year process, but they got the Levy released, got me on a temporary "low" payment plan with the IRS,and eventually got my Offer in Compromise Settlement accepted by the IRS! To settle out the bill with the IRS all I had to pay was $200!!! What a relief! Just having them submit the paperwork, make the calls to the IRS on my behalf, and follow up saved me months and months of heartache and stress. They were very kind and reassuring and always kept me up to date on the status of things. I wouldn't have never been able to get through this without them. Now, I'm getting back on track with my life and am able to have a fresh new beginning. From the bottom of my heart, I say - Thank you!!!

Tax Tiger helped me resolve a $75,000 debt to the IRS for just a couple thousand dollars. They were a delightful company to work with and I would recommend them to anyone having IRS issues!!!

Review: I used Tax Tiger to negotiate CA Tax for short sale. The result is all my money got levied and no refund from state or tax tiger.

CA Franchise Tax Board said I owed them $18,000 for short sale of parents home I cosigned in 2010. I retained Tax Tiger to negotiate with them. After repeated attempts to get an update they finally negotiated a refiling of tax return with fed and state. I paid the Ca fee by April 15 but received no fed fee info until May. However on May 1 california put a tax levy on all my money in savings and checking, approx $8,000. I had to scrape money together to finally pay off Fed fee in May and repeatedly tried to contact Tax Tiger to find out what happened. Finally they responded by saying CA will send a refund at some point. I haven't received a refund nor any info from ca. No offer to refund retainer or balance of their fee for my tax levy and no assistance with contacting CA franchise tax board in assisting in getting my money refunded.Desired Settlement: They can keep the retainer and fee IF they get my money that was levied to me. Pay me the amount that was levied and I will sign rights to any future refund that comes to tax tiger. Make me whole again.

Business

Response:

Business' Initial Response

I apologize for any communication issues related to the above case, and in reviewing the online complaint I saw that it was opened on 8/20. We never received the initial complaint, which is why we have not responded as of yet. Please bear with us as we research the case and create an appropriate response in the next few days.

Regards,

Consumer's Final Response

All of a sudden my refund check shows up, coincidence? Please cancel my complaint. Thank you.

I was beyond pleased with the help I received from Tax Tigers. I now have no IRS problems and it's an unbelievable weight that was lifted off my shoulders.

I was a self employed non filer for 20 years and started getting lien and levy letters from the IRS. I would have never been able to to do myself what Tax Tiger has done for me. They worked with me for seven years and helped me settle my account with the IRS with an Offer In Compromise for less than fifty dollars- I owed more than a hundred thousand dollars. I am so thankful to them for giving me my life back. The people I worked with at Tax Tiger know what they are doing and I highly recommend them. I could write more but not sure how long this testimonial can be.

Frank

Dallas, TX

Settled October 2013

I can't thank [redacted] and the Tax Tiger team enough for their hard work and dedication in resolving my IRS problems. They were professional, courteous and
non-judgmental. I would recommend Tax Tiger to anyone, without hesitation!
Thank [redacted] and Tax Tiger for giving me my life back!

Review: Requested Tax Tiger [redacted] & [redacted] to draft a week later. They said they would. They did not and caused our bank account to overdraft since it was tied up for a week until we got paid. During the meantime, we couldn't buy milk and food for the baby let alone get through the week. Anyway, contacted them and they said the financial institution they went through takes 30 days to refund and asked us what we wanted to do. Told them we wanted a refund immediately. They ignored us. After several attempts, they said they would refund us. Instead of refunding us, they billed us again the following week. They hemmed and hawed again and told us it was a systems error. BUll CRAP! Supposedly, they said they would send a check out to refund but no check and they want to charge us again next month. Unbelievable. We went to them seeking help for some tax relief. Instead of helping us, they put us in a worse financial situation being fully aware of our situation. If nothing is done here, then this will be reported to both the California State Bar!!!Desired Settlement: We asked them what they should do for their error and both of them being attorneys could not think of anything. For starters, they should refund us 1 month payment ($561.68) and pay for our overdraft fee of $34. We understand we had only 2 payments left. We are willing to concede 1 month to them to finish their job and hope they do a better job represent us. We will not accept anything less. We gave them an opportunity to prove to us that they are aware of the problems they caused our us.

Business

Response:

We have been in communication with the client and they understand that this was an oversight in our billing system related to moving payment dates. Mr. [redacted] originally agreed to a certain date each month for his payments to be automatically debited, and while we have worked on multiple occasions to adjust Mr. [redacted]'s payment schedule at his request, in July the system was not updated with the request unfortunately, and in our error. We have not only refunded the $561 charge back to Mr. [redacted]'s credit card, but we have also sent him a check for the inadvertent payment that was charged for an additional $561. We have asked the client to confirm that they have received both, the credit back to their card in the amount of $561, as well as the check sent directly to them for $561. We have also offered to cover the bank fees of $36 that were incurred as a direct result of our error. We apologize for the error and will ensure that our billing system gets updated for all future payments. We believe the Revdex.com complaint here was a bit unnecessary, since it was made after we already refunded the funds to the client, and have made adjustments to the billing schedule for Mr. [redacted]. We look forward to a successful resolution Mr. [redacted]'s tax issues, and apologize for any inconvenience we have created.

Just wanted to say that working with the Tax Tiger firm has been an absolute relief. I love and appreciate the consistent friendly and professional service that I receive!! Thanks Very Much!!

All I can said is tax tiger is the best and they handled everything very professionally and their price is very reasonable, there's no hidden or addition fee at all. They stick to words and they always keep you post on your situations with the IRS. I would recommend tax tiger to anybody that is in need of tax issues. I give tax tiger an A plus rated. Thanks tax tiger and please continue with the great job you have done....

[redacted] and Tax Tiger was ABSOLUTELY the smartest move I've ever made. I owed over $300,00 and she got it settled for $400. She was personable and return every call promptly. I will publish my number you can call for a reference because I was so pleased with the entire procedure.

[redacted]. ###-###-####