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TDS Reviews (691)

We have been having a problem with our internet with TDS for about six months. We call and report that we have no internet service. They schedule a appointment to come and fix it but most of the time they are late for the appoint or come at another time and say that they have fixed it. When the time for the appointment comes it is not fixed. As we are having to take off work for the appointment that they do not come until later. They fix it while they are there but then the next day it is out again. This is very much of a problem since the internet bill that is payed is almost a $100.00 a month and we are not having internet most of the time. This is at my aunt house where my daughter lives.

Review: On 12/02/2014 I submitted a payment of $192.36 to TDS via their "rush payment" option on their website. On 12/08/2014 my television and internet services were not working. I called their tech support who said my balance was $109 that became due on 12/06 so that was not the cause for my interruption of services. Upon further research, he said my payment of $192.36 that I submitted on 12/02/2014 was rejected for Non-Sufficient Funds and he transferred me to their billing department. The rep from their billing department said my balance was only $109. I told her what the rep from tech support told me and she was unable to locate this information and transferred me to a supervisor. The supervisor found the information and told me that my payment was NSF and to restore my services I had to pay $192.36. After doing research on my end, the payment I originally made on 12/02/2014 was taken from my bank account via debit card. How can a debit card payment be NSF? I called the morning of 12/09/2014 and told them that the payment from 12/02/2014 was taken from my bank via debit card. The rep advised me that I could fax them a copy of my bank statement showing this charge but I still had to make a payment of $192.36 to restore services. I made the payment and faxed them my bank statement a few hours later. They still have no corrected the issue with my payment being NSF in error and now that I've received my new bill, it shows TWO $25.00 re-connection fees and a $35.00 NSF fee. One re-connection fee for my phone services, and one for my internet services. I still do not believe that a debit card payment can be NSF. I would either decline at point-of-sale, or overdraft the bank account. My phone services were never disconnected? And my television and internet services were only disconnected due to THEIR billing error.Desired Settlement: I would like my original payment of $192.36 made on 12/02/2014 correctly posted to my account, the $50.00 in re-connection fees waived, and the $35.00 NSF fee waived.

Business

Response:

Response to file# [redacted]

Bank Debit cards are connected to a checking or savings account and can be subject to Insufficient Funds should the balance of that account be less than the amount being debited. The payment made on 12/2/14 at 5:22pm (CST) with a MasterCard (presumably the debit card) was later declined for Insufficient Funds on 12/8/14. Payment was due on 12/1/14 and services were suspended on the afternoon of 12/2/14. Internet and TV services were reconnected on the evening on 12/2/14 following the 12/2/14 5:22pm payment. On 12/8/14 when the payment was returned, internet and TV services were again suspended for non-payment. It is typical that it can take a few days for payments to be returned for Insufficient Funds.

If a banking account number is entered incorrectly in the payment system, then the payment can also be declined. This is what occurred with a second payment attempted with a checking account number on 12/2/14 at 5:24pm CST. The payment was declined for “No Account/Unable to Locate”. Mr. [redacted] may review Payment history in TDS E-Pay to see details of these transactions.

On 12/9/14 payment was made and services reconnected. We had not received any documentation from the bank or Mr. [redacted] that demonstrated that the returned payment was an error. In response to this complaint on 12/23/14, our senior advisor left a message for Mr. [redacted] to refax this information. Upon receipt of this information we can complete a payment investigation. If there was error with our bank or our E-Pay system, we would waive the fees associated with Insufficient Funds (NSF) and the second service reconnection fee that applied on 12/8/14.

Should Mr. [redacted] have any questions, he may return the call to TDS Financial Services.

Thank you.

I have had TDS for a couple years and they have never provided nearly the service I have been paying for. I have paid for 5 Mbps, I even tried 15 Mbps, but in the end I never received more than about 0.4 (and that's on a good day). I called TDS many times to complain but I wasn't told until about 2 years into their service that "there is a problem with the service in my area" and I'll never actually get what I'm paying for. Essentially I was told that no matter what, I'll keep paying for 5mbps and I'll keep getting less than 1 and because I'm in a rural area I don't have any other options. TDS has monopolized my location with horrible service - its a complete joke and I can't wait for the day that I move so I can call them and cancel. I would never recommend TDS to anyone, if you have a provider choice in your area stay far away from TDS.

internet is terrible and expensive. downloads about as fast as dial up and I have the faster internet speed dsl service.

This has been my worst cable experience ever! I had TDS television service for just about a month and a technician has been sent out twice and another issue took FOUR phone calls and four days to finally resolve. Each time there is a service issue I must follow up with a phone call to get credit on my bill. No one that I have ever spoken with from this company has been understanding of my frustration with this terrible product. The indoor equipment is ancient and the service is less than poor. I will be looking for alternatives, because again, no one with whom I speak seems to care that I am unhappy with this service and anticipate dumping this product as soon as I can.

Review: Many months ago we were on an unlimited residential plan without issue. We were contacted by a TDS representative, saying that our lines were being used for business use (based on the call volume and numbers being used) and that we would not be able to continue on the TDS residential unlimited long distance plan. Instead, TDS recommended that we convert to the business plan that TDS offers. We agreed, and have incurred costs in time/days off of work to convert, higher prices due to the business plan (for both 2 phone lines and having to also convert to business DSL). We also lost dollars in savings as we previously had bundled our Dish Network TV service (that was bundled previously, but we are now paying full price for based on switching to the business plans as TDS recommended). Unfortunately in the past month, again, TDS is now calling us saying that we are using too many minutes (approx 6000 mins/month, even though it's an 'umlimited' plan) and that the line was being used for something other than voice (again, TDS instructed us based on my wife's business that we should convert to these plans for our needs and what we've historically been doing on TDS lines, including our call volume) .

My wife provides closed captioning services (for the deaf and hard of hearing) for TV telecasts as a service to those that are deaf and hard of hearing (she has done this for approx 10 yrs). Not only do I feel we were mislead and have fallen victim to a 'bate and switch' tactic (TDS is offering a $500/month plan instead of our current $60/month plan as a alternative to us after having jumped through hoops to switch based on TDS's recommendation), but I feel it's discriminatory to those that benefit from the services my wife provides.

We have also been having service issues (many disconnections). After many calls to TDS repair (with no follow-up from TDS) over the past 1-2 months, there has finally been a representative working with us to try and diagnose the issue.Desired Settlement: We would like to continue with our existing TDS business plans as we agreed when we were told to switch by TDS.

Business

Response:

Response to file #[redacted].

Review: Service for TDS TelCom telephone number [redacted] was terminated by me on April 30, 2015. However, I am still being billed monthly and TDS TelCom is debiting my account unlawfully. This unlawful debiting of my account must stop immediately and those funds TDS TelCom siphoned in May and June, 2015, must be returned immediately.My business relationship with TDS TelCom has been strained since April, 2013, when your representative, [redacted] misrepresented the TDS/Dish/Internet bundle. At that time, he quoted the following to me: 1.My monthly bill for all three services would be less than $90/month for the 2 year duration of the contract.2.My plan would be the 5-Star option. (This option was reduced when I was told that the representative had misrepresented the TDS TelCom bundle.)The bill I received in May, 2013, was outrageous!!! I had been billed some $600+. I immediately called TDS and was told there had been a mistake in the information I had received concerning the bundle plan. At that time, I asked to be returned to my former plan(s) at no charge since a TDS employee was responsible for the error. I was told that was not possible but that TDS would make an adjustment in price in order to keep my bill close to the total of my previous 3 bills (that were bundled). I was also informed that I would not receive all the services of the 5-Star package that I had been promised and that every 90 days, I would have to call TDS and request an extension of this proposal. In order to avoid being charged the termination fee the TDS representative said I would have to pay, I followed the guides set by TDS for the 2 year contract duration. I worked with a representative named [redacted]. The contract was concluded in April, 2015. At that time, on April 30, 2015, I canceled my service with TDS TelCom. At that point in time, TDS TelCom should not have debited my account.I received a bill with a due date of May 14, 2015, in the amount of $140.54. I called TDS and was told that because the billing date was April 28, 2015, this amount would be debited because the computer billing program would not allow it to be changed. I was further informed that the amount would be immediately refunded to me by the end of the month (May). However, the amount was debited but was never refunded. On June 2, 2015, I received another bill from TDS in the amount of $12.53. This bill also included a $14.00 Loyalty Credit CHARGE. When I called about this amount and the May 21, 2015 debit of $140.54 that had not been refunded to me, TDS representative Russell told me that I did not owe this amount and that it would not be debited. He said that I should not pay it and that the other amount of $140.54 would be refunded. He was to look into the Loyalty Credit charge and let me know. This call took place on June 2, 2015 beginning at 10:32 AM, EDT. In addition to the $140.54 that TDS had unlawfully debited, I had now been unlawfully debited $12.53 more and had an unexplained Loyalty Credit charge of $14.00. To date, Russell has never contacted me about this billing situation.On June 29, 2015, I received yet ANOTHER TDS bill stating that my account (which I had closed on April 30, 2015, and that closure had been verified through 2 prior telephone conversations) would be debited for $56.43 on July 14, 2015. This will be another unlawful financial attack on my account. On June 29, 2015, I called TDS ([redacted]) at 3:49 PM. After waiting30 minutes (until 4:09 PM), I had to hang up due to a situation. I called back at 4:12 PM and was cut off. I called back at 4:13 PM and the call was answered by TDS representative Michael. I told him that I wanted to speak with a supervisor. He refused and continued to offer to speak with me. I told him again that I wanted to speak with a supervisor. Finally, he got supervisor [redacted] (Medford office?) She told me that she saw there was some type of problem but that she would have look into it and let me know. I asked her specifically when she would let me know and she promised to call on June 30, 2015. I gave her my home number and we agreed that she would leave a message if I were not available. I requested a direct line to her desk in case I did not hear from her (as per my experience with other TDS representatives. She gave me the following number: [redacted]. I did not hear from her on June 30 (as she had promised) nor did I hear from her on July 1, 2015. Today, July 2, I called her but there was no answer. I left a message for her to call me and leave a message at my home numberDesired Settlement: 1.I be immediately refunded (by July 13, 2015) the $140.54 debit, the $12.53 debit, the $14.00 Loyalty Credit CHARGE. Total charges to be refunded to me = $167.07.2.TDS TelCom is NOT to debit my account for any additional funds.3.My TDS TelCom account [redacted] is to be closed and the noted closure date is to be April 30, 2015.

Business

Response:

Response to file# [redacted].

Review: I have tds for internet, phone (which I dont use) and bundled with dish network. Over a year and a half now the internet is slower than dial-up. I have called several times to complain. They know they have a problem, and I am told it will cost too much to fix. I pay for 15mb of dsl. The recent speed check that can be done online revealed this weekend the highest was 4mb and the lowest at 2.9. In the area I live in we dont have any options. I have called dish in the past about internet service and they say its not available. Plus I hear they have a limit. My complaint I guess, dont charge me for what im not getting. charge me for 5 mb and when you get your systems upgraded charge me for 15mb when you can deliver that. Is it fraud?Desired Settlement: 1. to fix the problem so I cant get high speed internet. 2. adjust my internet price for 15mb until they can deliver what I pay for.

Business

Response:

Response to file #[redacted].

Stuck in Limbo, can get service from another provider and have been dealing with HORRIBLE SERVICE for 10 years. pay for 15mb down and get 1. last phone call to support and it was suggested by customer service to change to another provider. I've been in IT for almost 20 Years and have seen a lot of issues but never had to deal with a company that flat out tells me they will never upgrade service to my area and recommends changing providers. would love to change companies but cant get any other service.. 1000ft from Comcast and they refuse to run lines to the next 4 homes (not that they are better) Apologies for venting but just tired of crappie service and being forced to pay for "something" better

Review: TDS TELECOM CANCELLED MY INTERNET ACCOUNT WITHOUT PERMISSION. I CANNOT ACCESS MY CONTACTS LIST NOR MY IMPORTANT SAVED EMAIL FILES. LOST FOREVER!?

I had both telephone and internet via TDS, a customer for 16 years. January 8, 2015 I contracted with Charter for upgraded cable with telephone and internet bundle. They sent a notice to port only my telephone number from TDS to Charter and that I needed to contact TDS regarding the internet side. Later that afternoon, while I was attempting to set up an alternate email address (gmail), I became unable to access not only TDS email but also gmail. Next day I called and was on the phone for almost 4 hours (until Customer Service closed for the weekend). I got a run around and many conflicting scenarios from both customer service and repair.

First CS said they would try to reactivate and I was to wait 1/2 hour. If it did not work I was given the number for Repair. I waited 1 1/2 hours then called Repair who said it was still "pending" so although they could access the account, they could not perform any changes to it....but I should have been allowed to be in contact with Customer Service before they closed the account (when they usually tell the customer a UPS box would be sent to return the modem). By the end of the afternoon, and 4 hours on the telephone, the account closed completely, with Repair unable to even access the account information and Customer Service now telling me since the phone and internet are on same line that both were cancelled when the number was ported. They were closing for the weekend and I should try again on Monday. It would seem I have lost years of important documents and all my contacts.

My account is paid in full (bill due date 1/14/15) and has never been late in 16 years.

To add insult to injury, TDS has locked me out of my gmail account as well!Desired Settlement: It is unacceptable that TDS has, without proper authorization, withheld my personal information from me. I was not even given one day to transfer my information to another email account. In this day and age of computer possibilities I find it incomprehensible that all my information has been wiped out forever!

Business

Response:

Response to complaint# [redacted].

Review: My parents' have TDS Telecom for their Internet provider. They have no other real options in their rural area of Northern New York. On weekends and at nights, their service cuts out, slows down, or sometimes doesn't work at all due to "peak usage." Company tells us that there is nothing they can do as their infrastructure is not built to equip their users. If my parents are paying for service for 24 hrs a day, 7 days a week they should be compensated for any times in which they cannot use the service in which they are paying. TDS refuses to settle and simply offers us a "one time credit" and advised us to use another company. It sickens us that they are so immoral as to charge people for something that they cannot deliver. It's fraud. It's theft.Desired Settlement: If clients cannot access the service, they should not be charged. If frequent outages and slow-downs are reported, the company should reduce their price. If a client can access Internet 75% of the time, the should only have to pay 75%.

Business

Response:

Response to file# [redacted].

Review: I had phone and internet services with them for my business. TDS is the only business phone company available in this part of Knoxville, and for that reason, I believe they are charging very high prices and getting away with it. My complaint is about the closing fees charged when I canceled a three year contract just short of two years. Although the installation of this service was supposed to be free, they still found a way to charge me a few hundred when I set up the account. Their monthly charges were not a great deal even with discounts associated with the three year contract. Now they are charging me additional hundreds for the "free" installation and back charging me for the discounts associated with the three year contract.

This is the letter I wrote to TDS's CEO, David Wittwer.

Dear Sir,

I am writing to ask for a reduction in the closing charges associated with my account, phone number xxx-xxx-xxxx. The fees I have been asked to pay included $541 including installation charges and monthly discounts the are being billed due to my premature ending of the service. Although my installation charges were supposedly reduced in the beginning, you somehow managed to charge me hundreds for a service call when the lines were set up. I feel all charges have been misrepresented from the very beginning and the final charges are an insult to injury. In addition, I feel you service is monopolistic since it was the only service available in the area at the time and a three-year contract was the only option presented to me.

While I could understand that you would charge these fees if I was going to a competitor for these services, I do not feel these prices are reasonable for a closing business. I consider this to be price gouging and extraordinary under the circumstances. I am prepared to pay these fees for the time being as I do not want to be subject to your late fees, but I fully intend to pursue a retroactive reduction of these fees and do what I can to draw attention to your predatory practices in Knoxville.

I will be writing letters to the Revdex.com and the Attorney General of the State of Tennessee so they can investigate your monopolistic hold on this market.

Sincerely,

xxxxxxxxxxxxDesired Settlement: I wish this amount, $541 to be refunded.

Business

Response:

Response to file# [redacted].

The customer agreed to a

Service Agreement term of 36-months. The term length is clearly displayed on

the Agreement with the services ordered. We do have shorter contract term

options which have a higher monthly rate. The longer the term, the deeper the

discount. The customer may cancel their contact but there is a consequence for

early cancellation of an early termination fee. The fee is applicable and was

discussed with the customer at the time of the disconnection request. The

installation fees were initially waived for taking the 36-month service term

and as disclosed in the terms “11. Term and Termination” that any waived fees

would have to be repaid for early cancellation. No installation charges were

billed as indicated as waived on the Service Agreement; however, the customer

did request inside wiring work from our technician and there were one-time

charges for installing jacks/inside wires with labor costs. This was an

elective service request and billed at Tariff rates. The work could have been

completed by an electrician of the customer’s choice. The monthly recurring

charges are clearly displayed on the Service Agreement. Plus we provided a

Welcome Letter at the start of service that detailed the services ordered and

associated monthly amounts. The Service Agreement allowed for a 60-day risk

free trial. If the customer was not satisfied of the value of the service, they

could have cancelled at that time without penalty. I do not have any

information about alternative providers that may serve the Parkside Drive

location, and we would not be able to deny other providers access to the

location to serve it competitively. Late Payment fees are applicable when

payment is not received by the due date and a past due balance is carried

forward. This too is disclosed in the terms of the Agreement.

I am sorry that Dr. Cooper is

dissatisfied. The termination fee will not be waived.

Thank you.

Review: We recently bought a home in Cross Plains. TDS is the internet provider for that area. We signed up and scheduled a time for a TDS technician to come out and install internet in our home. We were moving into the home that day - and we watched the first TDS guy come out at 4pm, turn around in our driveway, and then drove off. When I called TDS to ask when the technician was coming - we were told that he had marked us down as not being home when he pulled into our driveway. TDS came out 2 days later to install - HOWEVER - the technician refused to install the internet service where we asked him to - because there was already an established line present in the home. THE PROBLEM IS THAT THE LINE IS IN THE KITCHEN - AND WE TOLD THE TECH THAT WE WERE GUTTING THE KITCHEN AND DOING RENOVATIONS TO THE HOME, AND THAT A DOUBLE OVEN WAS GOING IN THE PLACE WHERE THE CURRENT TDS LINE WAS. He did not care and did not install a new line in the place that we asked him to.Desired Settlement: I want the line to be installed where we asked - on the outer wall in the living room, in the same area that the Direct TV line comes into the home. I DO NOT WANT TO BE CHARGED FOR THIS SERVICE, SINCE IT WAS WHAT WE ASKED FOR IN THE FIRST PLACE.

Business

Response:

Response to file #[redacted].

Review: I have been trying to get my service disconnected since the 29th of october, my service with them has been spotty at best since I have been with them 8 plus years or so. I decided I have had enough of their unreliable service and wanted to disconnect to make a switch. the first time I called the lady was rude and short with me didnt want to hear about why I was canceling didnt care said she would put in order...never happened a week later I sill have service. called again yesterday talked to a katie she was pleasant but couldnt give me a definitive answer as to why my service was still active just a "suprivisor had trouble putting in disconnect order" she said not to worry that my service will be disconnected and my finbal bill would be prorated from last thurday.. I asked her how quick this will take affect and she couldnt give me a answer jsut that it's been put in...well I still have freaking service! I cannot get my new internet hooked up till tds cancels my serivce and frees up my line I am beyond pissed and dumbfounded that I have to practically beg for my service to get turned of! I also emailed cs twice with no satisfactionDesired Settlement: I want my service disconnected asap and a final prorated bill sent to be done with them!!!

Business

Response:

Response to file #[redacted]

On 10/29/15 Ms. [redacted] requested service disconnection. There was a delay with completing Ms. [redacted] disconnect order due to an order processing issue. We assured Ms. [redacted] on multiple occasions that this delay would not change the end date for the billing. Billing charges would be removed as of 10/29/15. The disconnection order was processed on 11/10/15. Ms. [redacted] will see final adjustments with her December 1st bill. The November 1st bill had already cut and printed on 10/24/15 which was prior to when service was requested to be disconnected.

Thank you.

Review: I pay $75 a month for DSL internet service with download speeds to be between 8 to 15 mb download speed. Daily, between the hours of roughly 5-6 pm to 11-12 pm, we consistently experience slow speeds which are documented with screenshots. These speeds vary from .31 to 2.9 most of the time during these hours. TDS kept sending out the technician even though there was nothing he could do. It seems to be a capacity issue that TDS does not want to fix. The best they said they could do at this time was $8 a month credit. I do not think it is right for me to pay this much for service that is not being provided adequately on a daily basis. Especially during peak usage time when everyone is at home and using the internet in our area. To just give $8 a month off for this is absurd. I have also contacted the FCC but have not heard anything back. I tried to handle this with TDS but am not happy with their handling of this matter. You pay for a specific service and should receive that service.Desired Settlement: My desired outcome is not only a significant billing adjustment but that the capacity issue be fixed. Until the issue is fixed I should not have to pay full price for under served service.

Business

Response:

Response to file# [redacted]

TDS advertises that DSL speeds and availability vary. Speed plans are ‘up to’. We have identified a network capacity issue in Mr. [redacted]’ serving area, which may cause slow internet speeds especially noticeable during the peak hours of usage. TDS Engineering is reviewing for a project. There is no timeline for the project established at this time. In the meantime, we are providing a discount of $8.00 off per month for a period of 12-months. Mr. [redacted] may also reduce his speed plan to “Express” or “Lite”. Alternatives could include satellite or cellular providers. We partner with DISH Network and can offer dishNet service. I apologize that we are not able to meet Mr. [redacted]’ expectation for service at this time.

Thank you.

Consumer

Response:

Review: We have a 60 month contract with TDS. Currently we are in month 52/60. We have had issues with TDS holding up their end of the contract and providing our services. We have had issues with not having phone and internet services. When we contact them to fix the issue, they do not come out to handle it for a full business day later. You simply cannot run a business when phones and internet go down at random. When I called to cancel our contract we were told there would be a "small cancellation fee" of $1,300. Obviously, I was disgusted by this. [redacted] told me we are "lucky since usually she sees cancellation fees of $4,000". I can honestly say we have lost well over $1,300 of business in the time frame we have had phone/internet service down. The first women we talked to told us there is usually and addendum in their contracts that say after 36-48 months the cancellation fee is waived. Unfortunately ours does not have this. We have been a client for the past 52 months and paid our bill the entire time. It's frustrating that the company is not willing to work with us at all as far as the cancellation fee goes. Especially since they are the ones not upholding their end of the contract and costing us money.Desired Settlement: I would like the company to allow us to cancel our contract and waive the $1,300 fee.

Business

Response:

Response to file# [redacted].

The terms of the contract are in effect. When the customer cited chronic repair issues as the reason to cancel the contract, the Sales team conferred with the Repair team. The repair records did not show any chronic/unresolved issues. If any troubles occurred without the customer filing a report to Repair, then we cannot be responsible. Our records show that the customer last reported a service interruption on 4/24/15 but later called back to cancel the trouble ticket as service was working fine. On 3/19/15 there was a cable repair completed by AT&T. Also on 3/9/15 AT&T repaired a wet cable. In March, TDS provided a courtesy credit of $100.00, which exceeds the contract terms for service interruption credit.

Prior to that, there was a trouble referred to AT&T on 12/10/14. AT&T tested the circuit and found it working and did not report any repairs were made. Prior to that there was a service interruption reported on 2/13/12 where the trouble was isolated to the customer's computer/router equipment. Despite the fact that we did not have a chronic repair history and just one instance of repeat troubles in March 2015 for which we provided a generous credit, the TDS Repair manager agreed to provide a courtesy credit of $300.00 toward the customer’s early termination fee.

We did receive a porting request for two of the customer’s numbers from Comcast. Comcast has not yet activated the two numbers requested though the due date was supposed to be 8/13/15. Should the customer cancel the porting order and retain the service as contracted until the conclusion of the term, then the remaining amount of the termination fee ($1015.51) would be credited. The term of the contract concludes in 2016. The customer may contact their Sales Account manager, Heather Posvistak, at [redacted] for any questions or request for any service changes.

Thank you.

Consumer

Response:

Origin of complaint: Blue Ridge, Ga office.
On four separate days we were informed that a representative would arrive between certain hours; at the end of that working day we would call TDS only to find the person would not arrive, no reason given.

Review: We have subscribed to TDS DSL internet and are paying for 5Mg speed, which is the fastest offered in our area. Lately we have noticed extremely slow to no internet service. TDS was called, an internet speed test was performed confirming the speed our internet was running was, at best, .88Mg. We were told a tech would call us the next day to schedule service. No one called. Today I called and was told that the issue was due to too many users on the internet slowing down service, they were aware of the problem and it could take weeks to years to fix. With that I requested a price adjustment as it was confirmed that they could not deliver the service they were charging for, I was told by customer service my only option was to downgrade to a cheaper plan (1MG @ a $5.00 per month savings).

I believe this is fraudulent service being TDS is charging for a service they knowingly cannot deliver, with no

plan to rectify.Desired Settlement: TDS should not offer and take payment for services they knowingly cannot deliver and should offer a significant monthly discount to customers they are duping OR (better yet) fix the problem! I am submitting this complaint on my cell phone as, right now, we have no internet connection (yet still being charged for it!).

Business

Response:

Response to file #[redacted].

It goes out way to much

Review: Received 2 letters now stating that we could lock in a lower internet price. The second letter stated that we actually qualify for the price lock in. But upon calling to take advantage, Was told that we could not as we are on a bundle from some odd years earlier. We stated that is not the case, as earlier we had canceled our service due to so much service interruption from them for the past 2 years. We actually went to another provider for 30 days and came back. We did not sign no guarantee in writing or said on the phone. CSR stated that this information is covered under the writing and statement on back of offer letter. Which it does not say so. CSR then said we would have to go to said business's website and look up forward stipulations. Which is not listed on said offer letter. CSR continually stated that it says so on the offer in question on the back. Also of note since internet was interrupted 2-3 times a day for 2 yrs. you would figure they would try to rectify in some fashion.Desired Settlement: Reduce the rate we currently have and honor the offer stated in the letter. Also call to apologize for calling us liars on the phone and talking continually with out allowing us to make statement.

Business

Response:

Response to file# [redacted].

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Description: Telephone Communications, Internet Services, Wired Telecommunications Carriers (NAICS: 517110)

Address: 106 Pinehurst Dr, Greenville, North Carolina, United States, 27834-6338

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