TDS

Our TDS phone service is pretty good and our internet service is currently good after we got the latest modem. Dish Network is pretty good. My complaint with TDS has to do with their line going across a small piece of property that we own. We are purchasing a modular home that comes in three pieces. These pieces have to be set in place using a crane which means there cannot be anything over where the house is going to be. As the attached photograph shows their line goes over our future house. They do not have and never have had an easement to use our land. We asked them to move the line and all they want to do is charge us to move it. The engineer they sent out today does not seem to know anything. The simplest way would be to set a post 55 feet to the left of a post and add 55 feet of line to connect them together. They want over $6, 000.00 to do that. They do not have an easement to go through our land and they know it. They gave us some options and they ranged from over $6, 000.00 to over $9, 000.00. It is their responsibility to move the line at their expense. We are terribly upset that they can come in and take over a piece of property that they do not own nor have an easement to go through. Right now it looks like we are going to have to stop construction and move to another location.

Review: I had my own business for a few years and for the last 18 months I was using TDS business internet, phone, and fax. I always paid my bill and I have always been nice to them. Well I decided to pursue other dreams and I shut my part of the business down. I told TDS that and they said I would have to pay the remainder of my balance, something like 60 dollars for the last month, and that they would send me a box and I would send back their modem and we would be all set. Well two months later I received an email stating that I owed them over $450. I then called them and after an hour of transfers and holds I found out that they were charging me an ETF (early termination fee). I tried to explain to them that I was never informed of this and I was told I was good to go. I was then transferred around a few more times and finally I was told someone to talk to. I called them left a voicemail and didn't hear back for several days. I then called again finally got a hold of someone and I was transferred around again until I got a hold of someone who actually talked to me. I was told that they would look into this and they would call me back the next day. I never received any more communication from them. It appeared that it had been resolved. I then get a phone call from a collection agency telling me that I owe them over $450 from TDS. I try to call TDS and yet again I was given the run around. I am tired of business's trying to tack on extra fees for no reason and then whey they aren't paid right away, even though they lack communication, they send it to collections. I have always paid my bills but if I do not know of a bill then I can't pay for it.Desired Settlement: They should drop the "ETF" fee and take it out of collections. I have always been a good customer and I have always paid my bills.

Business

Response:

Response to file #[redacted]

The business service contract had a 3-year service term and an early termination fee was applicable due to cancellation prior to the conclusion of that term. The fee was billed to the account and appears on the February 10th invoice. A final collection notice was mailed on 3/10/14. When unpaid it was referred to a collection agency on 3/24/14. Our senior Business Sales & Service advisor, [redacted], reviewed the contract terms and determined that the early termination fee had been miscalculated. TDS has provided an adjustment of $195.30 to the final collection balance. [redacted] to advise and sent an email as requested about the final details of the account.

Thank you.

Review: TDS has been overbilling my account since the change over to fiber optic services. I have been deducting the overcharges from my bill and paying the balance. I have also been calling the TDS every month since the change took place. The first 2 months I was over billed for services and charged late fees. The charges were finally corrected but I continue to have late fees despite on-time payments. Calling takes hours of my time and is not a pleasant experience.Desired Settlement: I would like to have my bills arrive without late fees. And have credit adjustments be reflected immediately so that they do not generate further late fees.

Business

Response:

Response to file# [redacted]

TDS corrected the HD billing error as of the November invoice with an adjustment of $19.00 for HD charges billed, plus set the HD rate at $0.00/month. There were no further billing errors requiring correction. As a courtesy TDS credited .43 late fee that appeared on the October bill as well as the .36 late fee that appeared on the December bill. On 8/17/15 Mr. [redacted] changed from a 3-Star voice and 5MB DSL plan to Security Line, 100MB internet & Basic TDS-TV plan served via fiber network. On 11/25/15 Mr. [redacted] changed that plan to Classic Voice & 100MB. The change of service plan is reflected on the December bill. On 1/5/16 Mr. [redacted] spoke with our senior supervisor who went over the billing and payment due dates.

I apologize that Mr. [redacted] was dissatisfied with his experience with Customer Service.

Thank you.

Review: We signed a sales order for a service that is new to our area with our existing provider. The price stated on the sales order form is $49.90 plus tax per month. When I received the first bill after switching to the new service, it was much higher than stated. When I called to inquire, I was told that my new bill would be $80.03 per month plus tax. I was told that the TDS salesperson was notified that I did not actually qualify for the promotion I signed up for, and he should have notified me in turn. I received no notification from the salesperson. She told me that she could not honor the sales order because I did not qualify for the promotion. She offered me a credit of $11 per month for 12 months. In order to reduce my bill further, I opted to reduce my internet speed back to what it was previously the bring the bill down another $10 per month. The only reason I wanted to change to the new service in the first place was to reduce my bill.Desired Settlement: I want TDS to honor the sales order price for $49.90 plus tax.

Business

Response:

Response to file# [redacted]

We referred to our Sales group who is responsible for the Door to Door sales agent. The agent made an error and offered a New Customer promotional rate to Mr. and Mrs. [redacted] who were existing customers who had already enjoyed a New Customer promotional rate. It seems that the agent failed to follow up timely to explain about his error. The Sales manager agreed to extend the promotional rate. Our senior advisor left a message for the customer to explain this and to ask them to call in to confirm the service change and then we will be able to proceed with the order. The senior advisor indicated she would call again on 1/8/16, otherwise the customer may call in and speak with anyone in our Customer Sales & Service (888-225-5837) department to process the order.

I apologize for the miscommunication with the Sales agent.

Thank you.

Review: I had TDS as my phone provider for around seven years, ([redacted]) and as my network provider from December 2011 through October 21st 2013. I agreed to a two year contract. I moved from Milwaukee Wis. to Waupaca Wis. on October 25th 2013. When I contacted TDS prior to moving about continuing my service in Waupaca, I was told that they don't provide service for the city of Waupaca. I brought up the issue of my two year contract, and he said that being that it was nearly over anyways, and that TDS doesn't cover the 54981 zip code, that he would enter my obligation as being completed As a reminder he told me to (not) pay my final bill as I'm always paying for the next 30 day period. My due date was always in the early twenty something of the month. I've always sent payment within two days of receiving my bill. I always paid with a cashiers check. I purchased my June payment on June 3rd 2013-$72.52, my July payment on July 1st 2013 - $72.49, and my August payment on August 2nd 2013 $72.49, and sent them out promptly. Not less than two and a half weeks in advance. I was an exemplary customer.Since moving to Waupaca, TDS has been hounding me for money I don't owe, and I'm extremely upset with them. My Milwaukee address where I'm being billed for is..7200 W. Lakefield Dr apt-2.The bill that I was told not to pay whose due date is 10/21/13 is for $72.52. Then they sent me a bill for $146.13. I called TDS and had a lengthy discussion regarding my bill, and she said; that the computer had already kicked out my next bill prior to receiving my last payment. I told her that I wasn't going to pay for services that I hadn't received. I demanded a printout of the dates I was being billed for, and that if I agreed I would send payment. That statement says; $146.13 balance, $93.43 credit and total due $52.70. No information regarding what dates I'm being billed for. If I have a $93.43 credit, and a normal billing of $72.49, then they owe me $20.94. I consider this to be outrageous billing practices.Desired Settlement: I want a complete date to date of service billing statement. I demand to receive a date to date written explanation for both the billing period of the $72.52 amount, and a date to date billing period for the $73.61 amount. My gas bill has a date to date of service, my electric bill has a date to date of service. I also want a check for the $20.94 I have coming due to my credit of $93.43. And by the way, where did this credit magically come from, and I want a written apology.

TDS has owed me 103.89 since Sept. 2013, it is now Dec27 2013 and have not received my refund. They transfer you to five different people when you call. If I didn't pay my bill for three months I'm sure they would cut service. I DO NOT recommend ...

Review: I have contacted TDS several times about the quality of my internet service. I am paying and have paid for several years for 5 gigabytes of internet service. I have done several speed tests and each time the speed shows up around 1 and a half gigabytes. I have contacted customer service and they say that they know this is a capacity problem and has been since January of 2013. I requested a refund for the service since that time and was told I could only get a potential refund of the last month. Essentially I have been paying the company for a service that the company knows that they can't provide and haven't been able to provide since January of 2013.

I live in a rural area and the company has been able to racketeer prices and services b/c this is the only service in the area.Desired Settlement: I would like a refund for services that have not been provided.

Business

Response:

Response to file# [redacted].

Review: On or about Nov. 20th 2014 we were solicited by TDS to bundle their product line. We were with Charter and they told me ([redacted]) that TDS could offer a bundle service for $147.00 which was lower than we were paying Charter. After finally installing service on Dec. 19th it has been a nightmare for my wife and me. We did not get phone service till four days later and after three months we still do not have E-mail service. So far I have paid TDS $600.00 in bills and should have only paid $450.00 . When I called last week the girl([redacted]) she said they had a price increase in Jan. But I am on a two year price guarantee. I feel that TDS used false and misleading and fraudulent tactics to get us to switch from Charter. Wvery time we call for a problem we get the runaround and no one helps us. We are retired and on limited income and TDS has caused us undue stress with having to call every two to three days and pay unfair prices.Desired Settlement: What we really would like is to be free of the TDS company and go back to Charter with out having to litigate the supposedly cancellation fees.

We were told they would be $400.00 or more but I wiil fight till the end on this.

Business

Response:

Response to file# [redacted].

Review: On the TDS bill for Nov. at the bottom there is a note that "The price you pay for high-speed Internet may be increasing $2 per month."($32 to $34) On Dec. bill the price jumped up to $39.25 (A 23% increase) without notice. Customer service said the notice was on a separate insert. There was no insert. They said only certain areas are getting this extra charge but would not explain why. This is discriminatory, unfair and just totally wrong, especially since the "high speed" service ranges from OK to very slow. A 23% increase is unjustified.Desired Settlement: The $2 increase be applied fairly to all customers in this service area, not a $7.25 increase to some

Business

Response:

Response to file #[redacted].

Review: I've called for 2 weeks for them to come fix my internet and they haven't came.I waited for a month for them to come put it in before they came they kept calling and cancelling putting it off they came about 2 weeks ago and put it in after a month of waiting and it worked for 3 days and went out I called them they set up an appointment and no one showed I called for 2 weeks and still no one has showed.Today makes 3 days that I have waited for them to come both morning and evening and still no one has showed to fix the problem.Desired Settlement: I want them to fix the problem so that there are no more issues and to not charge me for the month that I had to wait for them to put it in and also the time period of which the day it went out and I called them until it is fixed.

Business

Response:

Response to file# [redacted].

Review: At the end of July 2014 I started an account for a land line telephone and bundled my account for Dish Network Satellite TV.

Since then (almost 7 weeks now), my phone has not worked properly.

It began with line noise where the other party could not hear me. That took almost 3 weeks to get repaired.

Then my Caller ID stopped working and has yet to be repaired.

Lastly as of this past Friday my phone stopped working entirely.

I have had numerous service tickets for these matters and have called at least twice a week and cannot get my service repaired.Desired Settlement: I not only would like my phone repaired I would like to not be billed for the month of August, thats if they can get my issue resolved in a timely manner. If for whatever reason they cant get my issue resolved in a timely manner, I would like my services with both TDS and DISH Network to be terminated and TDS be responsible for all incurring charges such as what I owe to date and what it will cost to terminate early from DISH. My DISH service has been great but I spoke with them and they said where I bundled through TDS I would have to pay through TDS and my cost for service would increase if I am not in a bundled account, which is why I would like for TDS to correct that matter also.

Business

Response:

Response to file# [redacted].

On 9/10/14 the TDS technician made a repair to the cable. There had been damage to the cable from animals (squirrel or other). TDS Repair spoke with Mrs. [redacted] on 9/11/14 and worked out a $50.00 courtesy credit for the repair issues over the past several weeks.

Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. EXCEPT for the fact that my caller ID still isnt working. They said its my device which it isnt. Therefore that part of my complaint is NOT resolved.

Regards,

Business

Response:

Follow up: the TDS technician was dispatched today to continue testing and make repairs.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

From: [redacted]

TDS came and resolved y caller ID issue today but within about 3 hours my phone went completely out once again. If this issue isn't permanently resolved I would like for them to discontinue my services and THEM pay for the discontinuing of my DISH Network services as well. Their services aren't worth the hassell. Thank You

Review: Deceptive TDS internet selling practices.

We are TDS internet subscribers since March 24, 2004. We never received a full internet speed we paid for these ten years. TDS blamed the modems they provide to their internet customers for the lack of speed for the initial years. The ticket numbers are [redacted] (April 4, 2004); [redacted] (August 3, 2005); [redacted] and [redacted] (Decembe[redacted] about the slow internet speed, I was disconnected. Although I gave him my home phone number, my cell phone number and my full name, nobody called me back. I had to wait initially almost 45 minutes to get connected and this is where it ended.

For the last phone calls to the TDS in June 4 and 5, 2014 (ticket number 7352591) about the slow internet speed, I ended up with a closed ticket, even though nothing changed and nothing was fixed. Instead the connection is even worse than before my ticket was closed. TDS didn’t resolve the slow internet speed. I was told there is no problem with our residential phone line, that we have low noise ratio, and that we are set up for 16Mb internet speed.

To my questions why is the internet most of the time way below the speed I pay for, I was told by [redacted] at 6:10 PM that we are affected by a “Capacity issue” and that the technicians are aware of the problem and they are working on it right now. She also told me that: “I can be set up for a monthly discount for this kind of service problems until the service is back to normal”. She transferred me to talk to Uteem from the customer specialist department; however, he said that he cannot give me any discount without lowering of the internet speed. I told him as I told the other TDS representatives I talk to, that this is not an applicable solution while by lowering the internet speed service we would have even a much lesser speed as we experienced before.

When I asked what will TDS do to fix their problem of not being capable of delivering the speed we are paying for years for was, they said that the Government didn’t release funds for an upgrade for this area. I am shocked to hear such an unprofessional excuse. TDS collected $5545.70 for the internet and $3920 for the unwanted phone lane in last four years just from our household for the ten years we are paying for their unreliable internet speed. How many more customers do live in areas as we do and how much money did they collect form them already? Isn’t that good enough to make an upgrade, so TDS can start finally delivering the internet speed to their customers that they pay for? Their pamphlet states: “TDS High Speed Internet provides the fast connection you need, with the reliability you want. With TDS High Speed Internet, there is no waiting for a dial-up connection or telephone busy signals to worry about. In fact, it makes everything you do online faster and easier.” Well, only one of these statements is true and that is that there are no busy signals. The speed is unreliable and it is very close to the dial up speed in the evening hours and on the weekend days. Their online advertisement lists for the Turbo Internet: “Superior connection lets you stream Netflix Super HD”. Often, we are not even able to watch videos on Youtube with 720p, the lowest grade of HD video.

We did receive a $40 one time credit for the slow internet which yet has to be reflected on our next bill.

TDS is using deceptive advertisements and promises things it cannot deliver to their customers. They know they won’t be able to deliver the speed promised in some areas, but they keep charging their customers for something that can’t be done unless they spend money and upgrade the system to cover areas such as the one we live in.

To sum this up, it is unacceptable what TDS is doing. They play an unfair game while they know there is no other “high speed” internet provider available for this area. We pay for an 8-15MB internet speed (it used to be 15MB (TDS lowered their statement to 8-15MB in May 2013)); however, we do not get even the minimum of 8MB speed most of the time. We used to receive up to 10.5MB speed from the early morning time Monday through Friday till about 2 – 2:30 PM, which was a time when the speed started dropping down very rapidly. By 5PM there was only up to 3.5MB internet speed most of the time. Fridays afternoons, Saturdays, and Sundays used to be about 3.5MB to 5MB. As the summer approached, the internet speed slowed down even more and we receive about 1.5MB internet speed in the evening hours. The internet is so slow now, we can’t even open our text emails without waiting for a while. Dial up internet from EarthLink loaded text emails faster over ten years ago. I have numerous dated and timed TDS internet speed test print screens to prove this.

Another problem is TDS does not provide a “Naked internet” – an internet without a phone line. We do receive many unlisted and other unidentified 1-800 phone collector calls asking for a person that does not live in this house. And we do pay for an unpublished phone number since we got TDS phone in year 2000. We would like to have no phone, so nobody can call us. We do not need a home phone, we have cell phones that are much easier to use and offer the reliability of blocking these unwanted phone calls in error. These calls disturb our lives and we believe TDS should provide an internet to their customers without a phone line with a number just like other companies do. It costs us $79.93 a month to pay for the internet together with the phone line. That is a very steep price to pay for an internet that is at an almost dial up flow in the evening and weekend times, which is the time we use the internet most.

We would like to receive an internet speed we are paying for. We are not allowed to make unacceptable excuses for not paying for their service and we expect TDS doing the same.

If TDS is not capable of delivering the speed we are paying for ten years, they need to raise the internet speed to a much higher limit than 16Mb. TDS knows 16Mb doesn’t deliver more than 10.6Mb at the best. If TDS cannot raise the speed limit to let’s say 25Mb, which would deliver the speed we are paying for, TDS needs to lower their overpriced monthly fee to accommodate a problem they are having.

The above complaints do not even include numerous internet outages we are experiencing each week. Often, we completely lose the internet (mostly during the very early morning) and have to wait an hour or two for it to come back online. Even more often we lose internet and need to restart the router to get back to “normal” speeds.

Sincerely [redacted]Desired Settlement: We would like TDS to either deliver 8-15MB internet speed or to adjust our bill of internet together with a phone bill to maximum of $40 a month untill TDS will start delivering the promissed speed.

Business

Response:

Response to file #[redacted].

Review: I called TDS to discuss the performance of my express internet service. The representative convinced me to upgrade my internet service. During this phone call is was clearly indicated several times that the upgrade would only cost me an additional $5 per month. My monthly bill has now increased by more than $20. ($27.70 to 48.74) I find the sales practices used by TDS representatives to be deceptive and unethical. They did not fully disclose the rate changes and impact to my account. I have contacted TDS customer service and requested that they cancel my upgrade and return me to the previous plan that I was on. They refused to do this stating the price I previously payed was grandfathered in under an old plan and the discount could not be offered to me because I had made a change in my account by upgrading to a faster internet speed. Had I known the impact to my account, I would have stayed with my previous plan as I wasn't looking to make changes to my account when I called TDS to discuss the issues I was having with my internet service. I was never notified of changes to my account other than through monthly billing statement. The customer service representative that I spoke with about this issue told me that they made an unacceptable error and stated "we severely messed up when we didn't disclose the changes that would occur to your account."Desired Settlement: I respectfully request that my account be returned to the DSL internet express package for a total price of $27.70.

Business

Response:

Response to file# [redacted].

In error TDS had been

providing a discount since 7/2/12 with the DSL Express Star bundle that was not

applicable. On 9/2/10 the customer upgraded from 1.5MB DSL to 5MB DSL and was

billed $49.95 – $14.95 discount for $30.00/month. On 7/2/12 the customer changed

to the Star bundle, and at that time the DSL Express rate was $30.00. In error,

we did not remove the -$14.95 discount when the $49.95 billing rate changed to

$30.00. The discount remained in error making the DSL Express rate $30.00 -

$14.95 = $15.05. This was the incorrect rate for the service provided. Over

time there were rate increases making the DSL Express rate $39.25/month. On

1/19/16 the customer upgraded to Turbo DSL which is $44.25/month. The Turbo

rate is $5.00/month more than the Express rate. The error with the recurring

$14.95 discount was discovered and corrected. For 42 months and 17 days, the

customer received the credit discount in error for a total of $636.37. As this

was our mistake, we did not back-bill for the discount given in error.

On 4/2/16 Ms. [redacted] contacted TDS about the removal of the discount. Our senior advisor explained

the situation and apologized. On 4/18/16 Ms. [redacted] emailed TDS and we

provided another explanation about the billing error. We confirmed that the rate

for the DSL Turbo is $5.00 more than DSL Express. Ms. [redacted] may change back

to DSL Express for $39.25/month. The customer may cancel the service with no

penalty. I apologize for the confusion with the billing error.

Thank you.

Consumer

Response:

Review: We are a current customer of TDS and have been for many years. In late December, 2013, we had severe weather which resulted in a tree falling on the utility lines which included our telephone line. Ever since TDS restored service, we have been able to hear conversations of surrounding neighbors and neighbors have confirmed being able to hear us. Also, there has been severe static heard during calls. Despite numerous (10 or more) calls to TDS nothing has been done to correct these issues. We continue to pay TDS monthly for both phone and internet service but continue to be ignored despite our requests for assistance. It is now going on 3 months and these issues have not been resolved. It is completely unacceptable to pay for service that is substandard and especially concerning that our private conversations are heard by neighbors. The only thing we ask is that these problems be resolved.Desired Settlement: To be fully restored to reliable, private, static-free phone service.

Business

Response:

Response to file# [redacted]

Review: I have been a TDS customer for 5 years. Recently, I contacted TDS to upgrade to the 1GB internet service. The salesperson on the phone told me no problem and the service was available in my area. I quickly signed up and was excited to get the new service. My appointment time was from 1-5 pm on Friday 4/17. I had to take off work, which is very difficult for me to do. I also asked the salesperson to have the tech call me before he came out. The tech showed up around 3:30 pm only to inform me that he could not do the install. He told me there was something wrong with my account and he didn't have the tools to do the install. He also didn't seem like he wanted to do the install. I immediately contacted TDS and they told me it was nothing they could do. So I wasted a day off from work to not receive a service that I am paying for. The customer service was very poor when I contacted TDS and I was bounced around from department to department. A few days pass and I contacted TDS on Monday 4/20 . The rep informed me that I was already setup for a new appointment. But, nobody contacted me to make sure this was ok.Desired Settlement: Overall, I am very dissatisfied with the whole process and all I want is someone to apologize and show me good customer service. Please treat me like I have been a customer for 5 years.

Business

Response:

Response to file# [redacted].

This has been THE WORST utility service we have ever been introduced to. My wife works from home, and we have had service interruptions daily from the first day we got connected. We have been on the phone with this company around 15 hours just trying to get some resolve to the situation. We had scheduled a service rep to come to our home from 8-12 on the 3rd of September and no one ever showed up. Then we called at 12:15pm to find out where they were at, and they said give the service rep another hour then call back.....after sitting on hold for over 30 mins. (Which is a constant) Then we called back at 3pm to sit on hold and be transferred from person to person for another 45 mins. The issues with the internet going down on a daily basis don't even have to do with bad weather, because it goes down on a bright sunny day with not a cloud in the sky. The phone line has a horrible sound quality to it. That issue is because the service rep that came out to originally connect the service did not put a filter on the phone jack where it is supposed to be. And they also said they were charging us $60/hr after the fact when fixing other things. The service rep didn't want to My wife does everything in her power to not cuss while on the phone with this company's customer service because we know that will give them the right to not talk to us. UUHHGGGG!!!

Review: On 9/11/13 I called TDS, after a 45 minute wait, I spoke with a customer rep. At which time I cancelled my TV service and scheduled to have my phone and DSL internet stopped on 9/19/13. That same evening I contacted DISH tv service and start direct service with them. I made changes to my channel line-up and deleted HBO. Some seven weeks later TDS is still billing me for services with them, thru 10/31/13. As of 9/30/13 I don't even live at that address. DISH got it right and has been billing me for tv service. TDS has billed me some seven weeks after I stopped all service with them. They called me and said they continued to send money to DISH on behalf of my account, without my consent. They need to go to DISH and get their money back, not bill me and now they say they will send it to collections. This is totally crazy.Desired Settlement: DesiredSettlementID: Other (requires explanation)

TDS to stop the collection process and make their mistake go away. This is one of the worse companies to deal with. Spend almost an hour on hold waiting for a customer rep. Want this to stop

Business

Response:

Response to file# [redacted].

Review: Ordered new service on 6/24. Bundled TDS phone, Internet with Dish network. Was told by the sales rep that TDS services have to be installed BEFORE Dish services. We asked for weekend installation on 6/29. Was told that TDS doesn't install on weekends. We were told the first available date for TDS was on 7/1 between 1-5pm for TDS and that Dish would be installed on 7/2 from 8a-12p. We said that would be ok. We received an email from Dish confirming the wrong services and an installation date of 7/1. We called TDS, was on hold for 12-15 mins before a rep who had to correct the order and said there was nothing that could be done about the installation mix up except to attempt to reschedule Dish for the next day. THIS IS NOT ACCEPTABLE. He asked a supervisor who said the same thing. THIS IS NOT ACCEPTABLE. At the very least, TDS should pay for the Dish network installer to return. We are being inconvenience NOT TDS. TDS IS NOT ACCEPTING ANY RESPONSIBILITY EVEN THOUGH THEY SEE IN THEIR OWN RECORDS THAT THEY MESSED UP.Desired Settlement: At the very least, TDS should pay for the Dish network installer to return. We are being inconvenience NOT TDS. TDS IS NOT ACCEPTING ANY RESPONSIBILITY EVEN THOUGH THEY SEE IN THEIR OWN RECORDS THAT THEY MESSED UP.

Business

Response:

Response to file #[redacted]

Review: My service was not cancelled when I requested it to be. I was billed for service I did not agree to.

I completed my two year agreement with TDS Telecom and was a loyal customer with them paying my bills on time. I was not late on my payments and when I completed my two year contract I called them to cancel the service. I talked to a woman who told me I was a month ahead on my service and that she would cancel the service and I should expect to receive a refund due to being ahead on my payment. About a month later I received a bill in the mail showing I owed $81. I then called the company and they informed me that my service had not been cancelled. I was billed for extra service that I did not agree to. I told them I would not pay for service that I had not agreed to and that they should have canceled the service when I requested it since I had completed my contract. They then turned me over to a collection agency. I am requesting that TDS Telecom clear my account and show me with a clean balance to not owe anything and for my name to be taken off of the collection agency list so that my credit score is not affected over an issue that I was not at fault on. Thank you.Desired Settlement: I want my balance with TDS Telecom to be clean and clear showing that I owe them nothing and am in good standing with the company. I also want my name removed from the collection agency list and my credit score reestablished to good rating as it was before I was turned over to the collection agency due to TDS Telecom mistake. Thank you.

Business

Response:

Response to file# [redacted]?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /

The Stark Collection agency cancelled the collection referral as they determined it was not worth pursuing. The final amount of $81.06 is accurately billed. It is for TDS services provided through 9/12/14 and DISH Network charges through 10/3/14. DISH Network charges are passed to TDS by DISH Network for bundle billing. DISH Network would handle any adjustments as necessary when the bundle billing is cancelled with TDS.

Mr. [redacted] had paid his August 7th 2014 bill amount covering dates 8/7/14-9/6/14 (and 8/4/14-9/3/14 for DISH). Mr. [redacted] disconnected TDS service on 9/12/14.

When service is cancelled an adjustment is made to the date of disconnection on the subsequent bill for the services provided by TDS. DISH Network charges are handled differently.

The September 7th 2014 bill showed full month charges covering dates 9/7/14-10/6/14 (and 9/4/14-10/3/14 for DISH).

The October 7th 2014 bill showed adjustment for the TDS charges covering dates 9/12/14-10/6/14 (and a partial adjustment from DISH).

The final balance consists of unpaid charges covering dates:

Phone 9/7/14-9/12/14

DSL 9/7/14-9/12/14

DISH 9/4/14-10/3/14

DISH service was retained by Mr. [redacted]. The DISH bundle billing ended with TDS and went to direct billing from DISH Network. DISH provided some partial adjustment via the TDS bundle billing as seen on the October 2014 invoice. We confirmed with DISH Network that the service was retained and a transfer credit of -$55.38 applied to offset the dates TDS billed in advance on behalf of DISH Network and when the DISH billing began. The final balance left with TDS is correct for the services rendered.

Though Stark Collection is not pursuing the $81.06 balance, the amount is still owed to TDS. Should Mr. [redacted] wish to establish service with TDS again this balance will need to be paid first.

Stark Collection indicated that because they had cancelled the collection amount, it will be removed from Mr. [redacted] credit report.

Should Mr. [redacted] need further explanation, he may contact TDS at [redacted] (888CALLTDS) and we would be happy to conference with DISH Network if there is still question about how the hand off to their direct billing was handled.

Thank you.

Review: For YEARS now TDS Telecom in the tiny town of Hyden,Ky,has serviced the whole county of [redacted] and not only do they have the worst customer service,they take money every month from a very poor community and offer the worst service I have ever seen from a telephone company. For years now, at least once a week I have called my parents who reside in different areas of the County and almost every single time,something is wrong with their phones. And forget calling when it rains because there is way too much static etc. my Father lives in the mountains, a place called Big Rock,as does my brother and two uncles. Needless yo say there's still no black top roads,decent cable,city water or decent phone service, they are always the last to see results and not only is my father a very ill man with multiple health issues,so his his brother. They live at least 40 minutes from the nearest hospital so you can imagine mine and every other family members concern knowing that the next time he needs to go to the hospital,or 911 needs to be called, there's a good chance no one will be able to call for help because there's ALWAYS issues with the phone service. I'm begging you to PLEASE help me to make TDS Telecom update their phone lines at least. My parents are both on a fixed income as is most of the County and unfortunately there's no cell service in the area so they should at least have the comfort of knowing their phone isn't going to mess up every time it rains,storms,squirrels make nests,trees fall on the lines etc. they NEVER run new line, they always try to fix it by putting a bandaid on it.Desired Settlement: To replace all old phone lines and be on time when service is required or needed...

Business

Response:

Response to file# [redacted].