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TechRabbit.com Reviews (78)

Hello, I apologize for this experienceWe have refunded the $and are more than happy to do anything more to make sure that you are satisfiedPlease let us know if you need anything elseThanks, [redacted]

Item delivered timelyVery satisfied customer

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Michael is a liar the company never refunded me [redacted] did and I have proof Regards, [redacted]

After speaking with a Representative from the Company, and after a thoughtful review of what had happened with my order, I can see now that I was just too quick to jump to conclusions, and know that the mistake with the sensor devices may have indeed been overlooked, as the times are changing so quickly, and new devices along with their respective operating systems (iOS in this case) are changing even faster The Representative assured me that this sort of thing will now be forever scrutinized because of this The Camera, was and appeared to be new, even though the box was a bit tattered The camera may have been damaged during shipment, and again, I didn't take the time to call for technical assistance, and jumped at the opportunity to just ship the product back and get a refund The Company has refunded me, and assured me that this sort of thing would not happen in the future, as they do sell new items as new, and don't attempt to fraud anyone by marking returns as new

Hello,This was delayed for unknown reasons through [redacted] We are not sure exactly why but assume it had to do with the heavy return season [redacted] was/is experiencing as well as the snow storm we hadRegardless, the customer has received the item and is contentI have also applied a $refund for the inconveniences we caused Thanks,Michael

Hello, My name is Michael and I am the Manager of Customer Service for TechRabbitI was recently made aware of your experience and wanted to reach out to you in order to resolve thisFirst, let me apologize for the experience you had with us as it is NOT the normYour issue happened during our busiest time of the year and customer contact was heavily delayedThis is not to be used as an excuse but only as an explanation as to why this happenedWe would never ignore a customer’s needs and apologize if you feel like this has happened to you I have completely refunded order [redacted] and apologize that it took this long to be resolvedPlease let me know if you need any further resolution, we are more than willing to do whatever we can to make you feel positive about your shipping experience Thanks, Michael

Hello, After thorough investigation we came to find that there was a mconcerning the customer's order number which led to all the confusion we had with this transactionWe have corrected this issue and resolved the complaint to the customer's satisfactionWe apologize for any inconvenience we have caused and are happy that you are leaving this transaction in a positive mannerThanks,Michael

Bought item over a month agoThey never sent itLuckily I had PayPal to file a complaint withTheir customer service never respondedWas awarded my money back through PayPalIf they're not a scan of a company they surely act like one

Hello, I just looked into this deeper with my account Manager and we finally discovered what happened hereThe attachment called "supposed refund" shows that a refund was put through on 9/and was successfulWhen we looked in ***' backend, we realized it was actually refunded (refundfail img)We apologize sincerely for this and have pushed the refund again through the backend today (refund success img) Thanks,Michael

Complaint: [redacted] I am rejecting this response because: There is no apology, refund of interest I have paid on my credit card while disputing this with my bank and steps they have taken to assure this does not happen to another customer As for all the "backend" problems I suggest they find a good proctologist and get Scientology exit counseling Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The company did email me on November 2nd and 6th (not "numerous times") offering me a future discount or free giftI am not interested in such, I just believe other consumers need to know that the company has a pattern of poor communication and slow response times Regards, [redacted] ***

To Whom it May Concern, My name is Michael and I am the customer service manager at TechRabbitOn October 31st, [redacted] contacted us and was unsatisfied with the Logitech Xspeakers we sent himIt looks to me as if he received refurbished mistakes by accident due to a warehouse errorWe apologized and sent him a return form and prepaid shipping label shortly after he contacted usWe then did not hear anything back from him and received this letter insteadI contacted [redacted] today, 11/16, and offered him the return againHe was open to it and accepted another label and formWe have more than handled our end on this, we never told him we wouldn't refund him, etcHonestly, I am not sure why he filed this when we offered to return no problemWe treat our customers with great respect and hope that you can see that as wellWe want our reputation with Revdex.com to be immaculate and will not allow a customer to be left unhappyPlease contact me if you need other info, I have a log of the emails if neededThanks, Michael

Hello, We apologize for this, we are not sure why it was returned to sender, however, we did promptly refund this once it was confirmed it was on its way back to usThis was not so much an issue with us as it is with the carrier, we processed and shipped this to the address the customer providedThanks,Michael

Hello, I have reached out to the customer to resolve this and they claim that they do not need any further resolutionWe apologize for this experience and are here if they ever do need assistance with an issueThanks,Michael

Hello, Technically you are correct but we did send the refund through the case which will show it as being refunded by ***Regardless, we are more than willing to do more for you if you are still unsatisfied with your experiencePlease let us know what we can do for youThanks,Michael

Hello,I have investigated this order in depth and am working with the customer to resolve itThe first issue is that the customer ordered an inch MacBook when they were under the impression that they ordered a inch MacBook; this caused a LOT of confusion between the reps and the customerThe other issue with the order was that [redacted] needs an adult signature for items over a particular price amountUnfortunately there is no way around this and is ***'s rules, however, we apologize on behalf of themI am currently working with the customer to return the item they have and exchange it for the item they originally intended to buyThanks,Michael

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
First off they're stating there was a mix up in the wear house now? Previously(in the attached email) I was told the speakers were new and they repackaged them and the voided warranty cars were accidentsAnd they wonder why I'm making a complaint to the Revdex.comI'm making the complaint because they flat out lieI want them to tell me the truthThere was no mistake in their wear house and they tried to pass off refurbished goods as being newThat's what I expect to hear from them because that's what they didHow dare they state they don't know why I contacted the Revdex.com.
Regards,
*** ***

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Address: 601 Lehigh Ave, Union, New Jersey, United States, 07083-7987

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