TechRabbit.com

Hello, I just looked into this deeper with my account Manager and we finally discovered what happened here. The attachment called "supposed refund" shows that a refund was put through on 9/28 and was successful. When we looked in [redacted]' backend, we realized it was actually refunded (refundfail img). We apologize sincerely for this and have pushed the refund again through the backend today (refund success img).  Thanks,Michael

Complaint: [redacted]
I am rejecting this response because:
Michael is a liar the company never refunded me [redacted] did and I have proof.
Regards,[redacted]

Hello,   My name is Michael and I am the Manager of Customer Service for TechRabbit. I was recently made aware of your experience and wanted to reach out to you in order to resolve this. First, let me apologize for the experience you had with us as it is NOT the norm. Your issue happened during...

our busiest time of the year and customer contact was heavily delayed. This is not to be used as an excuse but only as an explanation as to why this happened. We would never ignore a customer’s needs and apologize if you feel like this has happened to you.   This entire order was refunded in full on December 28th which was 5 days after this was submitted, we apologize for the delay. Please let us know if there is anything else we can do for you, we are willing to do whatever it takes to make you feel positive about this experience.   Thanks, Michael

After speaking with a Representative from the Company, and after a thoughtful review of what had happened with my order, I can see now that I was just too quick to jump to conclusions, and know that the mistake with the sensor devices may have indeed been overlooked, as the times are changing so quickly, and new devices along with their respective operating systems (iOS in this case) are changing even faster. The Representative assured me that this sort of thing will now be forever scrutinized because of this. The Camera, was and appeared to be new, even though the box was a bit tattered. The camera may have been damaged during shipment, and again, I didn't take the time to call for technical assistance, and jumped at the opportunity to just ship the product back and get a refund.

The Company has refunded me, and assured me that this sort of thing would not happen in the future, as they do sell new items as new, and don't attempt to fraud anyone by marking returns as new.

Hello, After thorough investigation we came to find that there was a mix-up concerning the customer's order number which led to all the confusion we had with this transaction. We have corrected this issue and resolved the complaint to the customer's satisfaction. We apologize for any inconvenience we have caused and are happy that you are leaving this transaction in a positive manner. Thanks,Michael

Hello, This was a misunderstanding, the customer did not receive the emails and it was going to their spam. I am sure they will confirm this, they seem very happy with their transaction now. Thanks,Michael

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The company did email me on November 2nd and 6th (not "numerous times") offering me a future discount or free gift. I am not interested in such, I just believe other consumers need to know that the company has a pattern of poor communication and slow response times.
Regards,
[redacted]

Hello, My name is Michael and I am the Customer Service Manager for TechRabbit. I apologize for the experience you have had with us; it is not the norm here. I investigated this case and believe there has been miscommunication on our end, I apologize for this. We shipped the second phone you...

orders [redacted] 1 Day but did not confirm this with you, the item was delivered on the 14th. As for the first phone, we have not received it back and it looks like (according to the tracking) that it has never been shipped. Please send this back so we can refund your money promptly for this transaction. Besides this, what else can we  do to make this a better experience? Please let me know and we can go from there.  Thanks,Michael

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. After complaining to the NJ Revdex.com, I was finally contacted by Michael via email and a phone call concerning my complaint. I was overnighted a working replacement drone, a portion of my purchase price was refunded, and a shipping label was sent to return the defective drone at no cost to me (basically the resolution I told Michael I wanted).This action pleased me, and was the right thing to do. I reminded Michael that TechRabbit needs to work on its customer service department reliability (I was told my original email was never received).Regards,[redacted]

Hello,This was delayed for unknown reasons through [redacted] We are not sure exactly why but assume it had to do with the heavy return season [redacted] was/is experiencing as well as the snow storm we had. Regardless, the customer has received the item and is content. I have also applied a $25 refund...

for the inconveniences we caused.  Thanks,Michael

Hello, I apologize for this experience. We have refunded the $5 and are more than happy to do anything more to make sure that you are satisfied. Please let us know if you need anything else. Thanks,[redacted]

I ordered two items from this dealer, neither of which work.

1st. I ordered two BlueTooth Item Locator badges. When I got the items, they appeared to be new, and in original packaging. When I started the setup, I was told to download an App from Apple, which I did. The app wouldn't work on iOs9 Apple devices, nor would the items even pair up.

2nd. I ordered an L810 Coolpix Nikon Camera. It came a bit later than the other item which was ordered at the same time. Once I got the package, it was shipped in an outter box, with no packing material at all and at least 2" gap between the actual camera box and the packing box. This leaves room for the camera to bounce around and become damaged. I removed the camera, immediately put on the lens-cap then started going through the manual for the setup. It set up date and time okay, then it told me to take off the lens cap and press the mode button. Once I did this, the lens began zooming in and out, and a message then came on the screen telling me to "Remove the lens cap and press the mode button." A couple times doing this, the camera would not get out of this mode. I removed the batteries, put them back in and ran through the setup one more time. Once again, it didn't ever get to the Mode stage, and the lens just kept zooming in and out.

I think this company is selling junk, and I would advise staying away from them. I suspect that people (in this case) send back the merchandise, the company then without even checking it boxes it back up and send it out to the next sucker!

STAY AWAY FROM THIS COMPANY!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello,I have investigated this order in depth and am working with the customer to resolve it. The first issue is that the customer ordered an 11 inch MacBook when they were under the impression that they ordered a 13 inch MacBook; this caused a LOT of confusion between the reps and the customer. The...

other issue with the order was that [redacted] needs an adult signature for items over a particular price amount. Unfortunately there is no way around this and is [redacted]'s rules, however, we apologize on behalf of them. I am currently working with the customer to return the item they have and exchange it for the item they originally intended to buy. Thanks,Michael

Hello, We apologize for this, we are not sure why it was returned to sender, however, we did promptly refund this once it was confirmed it was on its way back to us. This was not so much an issue with us as it is with the carrier, we processed and shipped this to the address the customer...

provided. Thanks,Michael

To Whom it May Concern, My name is Michael and I am the customer service manager at TechRabbit. On October 31st, [redacted] contacted us and was unsatisfied with the 3 Logitech X100 speakers we sent him. It looks to me as if he received 3 refurbished mistakes by accident due to a warehouse error. We...

apologized and sent him a return form and prepaid shipping label shortly after he contacted us. We then did not hear anything back from him and received this letter instead. I contacted [redacted] today, 11/16, and offered him the return again. He was open to it and accepted another label and form. We have more than handled our end on this, we never told him we wouldn't refund him, etc. Honestly, I am not sure why he filed this when we offered to return no problem. We treat our customers with great respect and hope that you can see that as well. We want our reputation with Revdex.com to be immaculate and will not allow a customer to be left unhappy. Please contact me if you need other info, I have a log of the emails if needed. Thanks, Michael

To Whom it May Concern, My name is Michael and I am the customer service manager at TechRabbit. On October 31st, [redacted] contacted us and was unsatisfied with the 3 Logitech X100 speakers we sent him. It looks to me as if he received 3...

refurbished mistakes by accident due to a warehouse error. We apologized and sent him a return form and prepaid shipping label shortly after he contacted us. We then did not hear anything back from him and received this letter instead. I contacted [redacted] today, 11/16, and offered him the return again. He was open to it and accepted another label and form. We have more than handled our end on this, we never told him we wouldn't refund him, etc. Honestly, I am not sure why he filed this when we offered to return no problem. We treat our customers with great respect and hope that you can see that as well. We want our reputation with Revdex.com to be immaculate and will not allow a customer to be left unhappy. Please contact me if you need other info, I have a log of the emails if needed. Thanks, Michael

Hello, My name is Michael, I am the Manager of the Customer Service at TechRabbit. I contacted this customer immediately after he made this claim and resolved the issue within 24 hours or so. We came to a resolution that was very favorable to the customer and did everything in our power to make...

this new experience as expedited as possible. Thanks,Michael