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TechRabbit.com Reviews (78)

Complaint: ***
I am rejecting this response because: I was not offered watches for $75. I was offered for $149.99. This was not a pricing mistake. My *** statement clearly shows a sales price of $300-$promotional offer = $total for the four Android WearwatchesI was charged $that same day for fulfillmentThis promotion was on the Techrabbit.com website January 1st, for multiple items. As stated earlier I would like for this order to be fulfilled per the original terms. Thank you
Regards,
*** ***

Hello, My name is Michael, I am the Customer Service Manager at TechRabbitI was recently made aware of this situation and am in the process of resolving the issue they have hadI have fully refunded the customer, offered them a paid shipping label, and am willing to accommodate any other
requests they haveWe apologize for this happening, this was due to miscommunication and an influx of volumeI have emailed the customer and am awaiting their reply. Thanks,Michael

Hello, We feel like there may be some miscommunication hereThis item was delivered to us on the 26th of September and was refunded on the 28thWe generally take 1-business days to resolve the return once delivered so this was right on timeAlso, this item was advertised as being
refurbished and being repackagedWe understand the customer was not aware of this but it does indicate it on the listing they bought it on. Thanks,Michael

Hello, My name is Michael and I am the Customer Service Manager for TechRabbitWe apologize for the experience the customer had, it is definitely not the normIn short, the customer initiated a return request due to the item being defectiveWe replied with a shipping label promptly and the
customer returned the itemThe issue we had here had to do with our company not being in the office for PassoverThe item arrived on 4/10/but did not get delivered to the correct department (Returns) and was stuck in limbo until we investigated it and found it on April 19th, which we then promptly refunded the itemOur response time was slow due to the influx of volume from PassoverWe apologize for this and would like to know if there is anything else we can do for the customerI have reached out to her to offer a free gift for the inconveniences we have caused but she has yet to respondWe are more than willing to do whatever it takes so she is satisfied with her purchase. Thanks,Michael

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I realize that the timing of the problem was during a very busy holiday period and their offer of resolution is not only very fair, but above and beyond what anyone could expectI will certainly consider giving them another chance for my business in the future.Regards,
*** ***

Complaint: ***
I am rejecting this response because:First off they're stating there was a mix up in the wear house now? Previously(in the attached email) I was told the speakers were new and they repackaged them and the voided warranty cars were accidents.And they wonder why I'm making a complaint to the Revdex.comI'm making the complaint because they flat out lieI want them to tell me the truthThere was no mistake in their wear house and they tried to pass off refurbished goods as being newThat's what I expect to hear from them because that's what they didHow dare they state they don't know why I contacted the Revdex.com.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meThe partial refund you promised will settle this
Regards,
*** ***

Hello,
My name is Michael, I am the Customer Service Manager at TechRabbitI was recently made aware of this situation and am in the process of resolving the issue they have hadI have fully refunded the customer, offered them a paid shipping label, and am willing to
accommodate any other requests they haveWe apologize for this happening, this was due to miscommunication and an influx of volumeI have emailed the customer and am awaiting their reply.
Thanks,
Michael

Accepted internet order and never shipped
When contacted was told they were out of stock
If I did not contact them they would have kept my money and never shipped

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hello, My name is Michael and I am the Manager of the Customer Service DepartmentWe have investigated this and could not find any incoming emails concerning this issue with order *** We take Customer Service very seriously here and would never intentionally
ignore any of our customersAlso, we have a very lenient return policy and have no problem doing this for any customerI have called and emailed the Customer and have offered a return for refund as well as a paid shipping label to do soI have also offered a discount on any future purchase for the inconveniences caused by this experienceI am awaiting a reply so I can resolve this case Thanks, Michael

Hello,My name is Michael, I am the Customer Service Manager for TechRabbitThis customer returned an item that was delivered to us when our business was closed and then ended up being held at the Post OfficeIt took them a bit longer to get us the item so the refund was delayed, we sincerely
apologize for thisThe customer has been fully refunded and was offered a gift of his choice from our website. Thanks,Michael

Hello, My name is Michael, I am the Customer Service Manager for TechRabbitThis phone was purchased on June 1st, and the customer contacted us on November 12th concerning an issue he was having with the phoneOur return policy states that for a refund, the item must be returned within
daysThe customer contacted us days after the item was purchased and requested a refundWe responded back and explained the return policy on November 13thWe apologize but we can not return an item for a refund if it has been this long after the purchase date. Thanks,Michael

Hello, My name is Michael and I am the Manager of the Customer Service DepartmentWe have investigated this and could not find any incoming emails concerning this issue with order *** We take Customer Service very seriously here and would never intentionally ignore any of our
customersAlso, we have a very lenient return policy and have no problem doing this for any customerI have called and emailed the Customer and have offered a return for refund as well as a paid shipping label to do soI have also offered a discount on any future purchase for the inconveniences caused by this experienceI am awaiting a reply so I can resolve this case Thanks, Michael

Hello, I reached the customer and have resolved the issue he was havingWe are currently exchanging the faulty item and are open to any other suggestions to help with the experienceWe apologize for any inconveniences we may have caused in the process. Thanks,Michael

I tried to purchase a JBL Pulse refurbished from techrabbit.com.The website glitched and did not complete my order but they sure did charge my bank account
I have contacted techrabbit numerous times however since they don't see an order they cannot process a refund to my bank accountSo here I am I have to wait 22+ days from my bank just to get my transaction returned
I will not be trying to re purchase this product as its an absolute nightmare to get your money back if something happens.I am very angry about this experience and it could have been a lot better if Anthony from techrabbit would give me my money back

Complaint: ***
I am rejecting this response because: I'm still waiting for the watches to arrive. The current tracking says it will take more days . Will update with final outcome
Regards,
*** ***

Hello, My name is Michael and I am the Customer Service Manager for TechRabbitFirstly, please let me apologize for this experience; it is definitely not the norm when shopping with usThe issue in this case was that the customer's payment was "stuck" in our payment gateway without us know
Due to this glitch, the order never made its way into our systemWhen the customer contacted us the representative was not able to find the order without digging into our back-end, this is something our representatives do not have access toThis caused the resolution to be delayed as they thought the order never went throughThis is of no fault to the customer but is an explanation as to why this happened, we would never intentionally cause an issue like this.When this was escalated to me, I immediately refunded it on January 3rdI have also reached out to the customer in order to arrange a replacement being sent but have yet to receive a reply. Thanks,Michael

Hello, My name is Michael, I am the Customer Service Manager for TechRabbitFirst, I would like to apologize if you felt you were being ignoredI investigated the issue and am a bit confusedThe first order was placed on 3/and was delivered and was delivered to you on 3/You the
contacted us to exchange the item and we gave you a shipping label to do so on 3/We then sent your replacement item on the 6th and it was delivered to you on the 10th (please see tracking below). *** In your complaint you mention that we received the item on 10th and have been silent, this was not the caseThe replacement item was delivered to you on the 10thPlease let me know if this was not the case and if I am incorrectIn general, if you are not satisfied we can definitely find a way to get you there. Thanks,Michael

Hello, My name is Michael and I am the Manager of the Customer Service Department at TechRabbitOn September 30th, the customer purchased new JBL Flip wireless portable stereosOn the listing on our website it is indicated that this is "New" but has been repackaged in Hassle-Free
packagingThis is a procedure for new items as sometimes we can not use the box due to it being damaged, legalities, etcI believe that he did not realize this when ordering and was surprised to receive items without retail packagingHe attempted to contact us when we were observing the Jewish holidays that we were observing so the response was delayedThe customer accused us of scamming him and requested to return itWe have a day return period so we sent him a paid shipping label and form to return the itemsWhen it was received, our warehouse employee checked this in as unit as opposed to 2, hence why he was refunded for only one originallyHe asked about this and I immediately refunded the other as his word is good enough for us to refund itI apologized to him and offered a gift free of charge for the inconveniences but he declinedAgain, we apologize for this comedy of errors and encourage the customer to reorder items at a significant discount. Thanks,Michael

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