TechRabbit.com

Complaint: [redacted]
I am rejecting this response because:Revdex.com: I responded to the business, TechRabbit, as soon as I received Michael's email. I am waiting for further response from him. He says there was a "miscommunication," but that isn't true. Anthony understood the nature and request in my initial contact with the company and repeated it back to me with a false assertion. When I responded to him he claimed that he didn't understand "at first," but that wasn't true either. He had outlined exactly what I had requested, and said it wasn't possible.  It was. Since the initial complaint was filed there have been other developments. I was refused access to a manager by Anthony. I was not helped in a timely manner, the product was shipped to me not as advertised and is unusable. The resolution of the matter is still pending further response from Michael. Michael has refunded me and sent me return labels, however, the issue isn't yet resolved. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
Regards,
[redacted]

Hello, This was a misunderstanding that was settled the day this complaint was put in. We shipped the replacement out expedited on August 19th and the customer received them. They said the product is working fine and that they are satisfied with the outcome. Thanks,Michael

Hello,   My name is Michael and I am the Manager of Customer Service for TechRabbit. I was recently made aware of your experience and wanted to reach out to you in order to resolve this. First, let me apologize for the experience you had with us as it is NOT the norm. Your issue happened during...

our busiest time of the year and customer contact was heavily delayed. This is not to be used as an excuse but only as an explanation as to why this happened. We would never ignore a customer’s needs and apologize if you feel like this has happened to you.   I have completely refunded order [redacted] and apologize that it took this long to be resolved. Please let me know if you need any further resolution, we are more than willing to do whatever we can to make you feel positive about your shipping experience.   Thanks, Michael

Hello After sorting out the confusion on our end we have come to a resolution that the customer finds favorable. We apologize for the delay and for any inconveniences this has caused. Thanks,Michael

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello,   My name is Michael and I am the Manager of Customer Service for TechRabbit. I was recently made aware of your experience and wanted to reach out to you in order to resolve this. First, let me apologize for the experience you had with us as it is NOT the norm. Your issue happened during...

our busiest time of the year and customer contact was heavily delayed. This is not to be used as an excuse but only as an explanation as to why this happened. We would never ignore a customer’s needs and apologize if you feel like this has happened to you.   Also, it must also be stated that the reason why this happened is because you did not contact us before returning the item. We have a large warehouse that receives 1,000s of packages a day, there was no way we would know about this unless we were informed beforehand. In the future, for any online store, please check the return guidelines so you do not end up in a similar situation in the future.   This entire order was refunded in full on December 21st which was 5 days after this was submitted, we apologize for the delay. Please let us know if there is anything else we can do for you, we are willing to do whatever it takes to make you feel positive about this experience.   Thanks, Michael

Hello,
 
My name is Michael and I am the Manager of the Customer Service Department at TechRabbit. On September 30th, 2016 the customer purchased 2 new JBL Flip 3 wireless portable stereos. On the listing on our website it is indicated that this is "New" but has been repackaged...

in Hassle-Free packaging. This is a normal procedure for new items as sometimes we can not use the box due to it being damaged, legalities, etc. I believe that he did not realize this when ordering and was surprised to receive 2 items without retail packaging. He attempted to contact us when we were observing the Jewish holidays that we were observing so the response was delayed. The customer accused us of scamming him and requested to return it. We have a 30 day return period so we sent him a paid shipping label and form to return the items. When it was received, our warehouse employee checked this in as 1 unit as opposed to 2, hence why he was refunded for only one originally. He asked about this and I immediately refunded the other as his word is good enough for us to refund it. I apologized to him and offered a gift free of charge for the inconveniences but he declined. Again, we apologize for this comedy of errors and encourage the customer to reorder items at a significant discount. 
Thanks,
Michael

Hello, I have reached out to the customer to resolve this and they claim that they do not need any further resolution. We apologize for this experience and are here if they ever do need assistance with an issue. Thanks,Michael

Item delivered timely. Very satisfied customer.

Complaint: [redacted]
 
I am rejecting this response because:
There is no apology, refund of interest I have paid on my credit card while disputing this with my bank and steps they have taken to assure this does not happen to another customer.  As for all the "backend" problems.  I suggest they find a good proctologist and get Scientology exit counseling. 
Regards,
[redacted]

Hello, Technically you are correct but we did send the refund through the case which will show it as being refunded by [redacted]. Regardless, we are more than willing to do more for you if you are still unsatisfied with your experience. Please let us know what we can do for you. Thanks,Michael

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello, My name is Michael and I am the Manager of Customer Service for TechRabbit. I was recently made aware of your experience and wanted to reach out to you in order to resolve this. First, let me apologize for the experience you had with us as it is NOT the norm. Your issue happened during...

our busiest time of the year and customer contact/returns were heavily delayed. This is not to be used as an excuse but only as an explanation as to why this happened. We would never ignore a customer’s needs and apologize if you feel like this has happened to you. Regardless, I would like to make this right. I see that this was resolved with a refund, however, I would like to also send the item you ordered as a token of good will. Would it be okay to send this to the original address on the order? Please let me know if you need anything at all, I am more than willing to resolve this further if needed.  Thanks,Michael

Complaint: [redacted]
I am rejecting this response because:
Revdex.com:
 
I responded to the business, TechRabbit, as soon as I received Michael's email. I am waiting for further response from him. He says there was a "miscommunication," but that isn't true. Anthony understood the nature and request in my initial contact with the company and repeated it back to me with a false assertion. When I responded to him he claimed that he didn't understand "at first," but that wasn't true either. He had outlined exactly what I had requested, and said it wasn't possible.  It was. Since the initial complaint was filed there have been other developments. I was refused access to a manager by Anthony. I was not helped in a timely manner, the product was shipped to me not as advertised and is unusable. 
The resolution of the matter is still pending further response from Michael.
 
Michael has refunded me and sent me return labels, however, the issue isn't yet resolved. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
Regards,
[redacted]

Bought item over a month ago. They never sent it. Luckily I had PayPal to file a complaint with. Their customer service never responded. Was awarded my money back through PayPal. If they're not a scan of a company they surely act like one.

Complaint: [redacted]
I am rejecting this response because:
I contacted the techrabbit several times to resolve this problem. I didn't receive a reply until I filed a complained with Revdex.com. It was the second and last time I placed an order with techrabbit.com. I hope Revdex.com rating will be a warning for other future customers.
Regards,
[redacted]

Hello, We have tried numerous times to contact this customer but to no avail. In October we were closed for several Jewish Holidays that we observed which did cause some delays. This complaint was submitted on the 15th. However, the replacement was shipped out on the 17th. We apologize for the...

delay and hope the customer enjoys their item. If any other assistance is needed please feel free to email us at any time. Thanks,Michael

I ordered a smartkeyboard for an Ipad Pro. It was advertised as new on the website, When I received it , the plastic covering from Apple had been removed and the carton was dented. I connected the keyboard and it did not work. Since it was a new product, I called Apple for warranty service. After giving them the serial number, they refused to service the item, stating that that the unit with that serial number had been compromised (I don't know that means) and Apple will not support that product. I emailed TechRabbit and got a return authorization immediately and returned the product for refund. I have been waiting 11 business days for the refund. Their return policy states 1-3 days for processing returns. I emailed after the 4th business day, they responded to wait 1-3 days more for processing. Still no refund. I have initiated a dispute with my credit card company.

Complaint: [redacted]
I am rejecting this response because:Refund not recorded by [redacted]  Business officially rejected dispute by [redacted]  $499.00 as of 10/31/17 not refunded per [redacted] Branch Manager and [redacted] Dispute Department by conference call with [redacted]
Kind Regards,
[redacted]

Hello, There is some serious miscommunication going on here. The customer made an order for 4 watches that had a pricing error. I emailed him to explain that we can send 2 of the 4 at the incorrect price but can not do more. The 10% was a completely different offering that was a courtesy for...

the inconvenience, this was unrelated to this order. I asked if he wanted the 2 at the price he purchased it at and he said to just refund the whole order. I did as was asked and offered him to reorder the 2 items if he would like to, again at the incorrect price that was advertised. I am not sure why there was so much confusion, I believe the customer thinks that we told him to reorder the same watches for only 10% off, this was not the case. Thanks,Michael