Tee Fury LLC

Our customer service team has been in contact with this buyer directlyUnfortunately, we were unable to provide a replacement in this case and so a full refund has been issued to the customer

Our records indicate there was a print issue with one of the items on the referenced order which caused it to be delayedWe have since been in touch with the buyer and the order has been closed and fully refunded to the buyer's card

On September 17th, this customer placed an order with usHer order should have been shipped out within business days, however we experienced some delays in processing which caused her order not to be sent out on timeShe reached out to us on October 10th, looking for an updateWe responded on October 15th with an apology and a refund for her shipping costsHer order actually shipped out on October 17thShe had requested a refund, but due to the stage of printing that we were in we were unable to intervene prior to shipmentWe issued a full refund to the customer once we realized this and notified the customer on October 21stWe still sent Ms [redacted] her items and let her know that she could keep them as a small apology for the ways that we fell short with this order.We completely understand Ms [redacted] 's frustration regarding this order and sincerely apologize for the delayThis shouldn't have happened in the first place, and we have done all that we can to amend this situation with the customer- [redacted] ***

Our records indicate that this order was placed on August 11, As outlined on our site, we do require 3-business days for printing and processing as most of our designs are not pre-printedThe order information shows that the shipment was sent on August 20th, business days after the order was placed (business days do not include weekends or holidays)Once the package had been shipped tracking information was provided to the customer through www.ups.com and the package was delivered on August 28thA refund of the shipping costs has been provided to the buyer's credit card as of October 17th

Our records indicate that this order was placed on October 14thAs stated on our website, we do require an additional 3-business days to print and process each order prior to shipment (due to the fact that our tees are not pre-printed)Tracking information for the order shows that it was shipped from our facility on October 23rd, the 7th business day, and was delivered to the customer on October 28thTwo messages came in to our customer service department and both were responded to within hours of receiving themThe customer has since confirmed that she received her order

After checking into the issue we discovered that the buyer contacted us at an email address that is no longer in use so his inquiry was never received by our customer service departmentThe UPS tracking information for this order does indicate that it may have been lost in transit and we apologize for the inconvenienceA full refund has been issued to the buyer's credit card

Hello ***,I wanted to let you know that this dispute has been resolved to my satisfactionI finally heard from the company and they have issued me a full refundI also received notice from my credit card company that this has happened.Thank you very much for your help with this matter! [redacted]

A screen shot of our interaction with the customer, via our HelpDesk system, is attached to this response for referenceA refund has been issued as well

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

To Whom It May Concern: Mr [redacted] created an order on October 5th (Order # [redacted] )Mr [redacted] initiated contact on October 28th and inquired about the status of his orderHe had received a shipping notification on October 23rd from our company, but the tracking had not updatedWe asked if he would be willing to wait until November 3rd (the 7th business day in transit) to see if it would arriveHe agreed to this option and we issued a refund for his shipping costsUnfortunately, while in transit, his order was one of several that were lost by UPS so his tracking never did updateHe contacted us about this on November 3rd, as we requestedThe customer service representative helping him created a new order for him (Order # [redacted] )This order was not created correctly, causing it to be delayed againWe take full responsibility for this error and recognize that this should have been caught soonerThe order has now been shipped under tracking number [redacted] and was delivered on 12/We sincerely apologize for the trouble that Mr [redacted] went through with his orderIt is certainly not the standard that we strive for at TeeFurySincerely, [redacted]

To Whom It May Concern, Mr [redacted] placed an order on October 14th for one teeOn October 23rd, due to a technical issue when his order was processed, a shipping confirmation email was sent out by mistake when, in fact, the order had not left our facility yetUnfortunately, we did not catch this glitch until Mr [redacted] contacted us on November 7thWe were a bit delayed in responding to his ticket so he didn't receive this information until November 18thRealizing the mistake, the representative helping him got his order printed and shipped out immediately under the tracking number [redacted] As shown on UPS.com, our records indicate that the package was delivered on November 23rdAt this time we have not received any further communication from Mr [redacted] regarding his packageIf he did not receive it, we would be happy to provide him with a refund or a replacementAll he would need to do it let us know through the ticket that he had openedWe are very sorry for the trouble that Mr [redacted] experiencedWe fully recognize that the reason for the delay should have been caught sooner and he should not have waited so long for his orderSincerely, [redacted] TeeFury Customer Service

This has been resolvedThe company issued me a refundThank you [redacted]

We have reached out directly to the buyer regarding this incidentA full refund has been issued to the buyer's credit card and we have indicated that the item purchased does not need to be returned

This customer did contact us directly through our help desk system on February 5thOn February 10th a customer service representative responded informing her that there was a production/inventory issue with the items she purchased and that we were running behind scheduleThe shipping costs have been refunded and the order is being processed as quickly as possible

To Whom It May Concern, On November 28th, MsWitherow placed an order with our company for one sweater and one teeUnfortunately, due to some recent changes that were made we are quite delayed in sending out orders right nowOur team is working very hard to get orders printed and
shipped out as soon as possibleDue to the large number of delayed orders, there are also a large number of customer complaints that we have been working throughWe have told our customers that our response time is delayed, but we understand how frustrating it can be to not receive a responseMsWitherow submitted two help tickets through our website:Ticket Number *** - Created December 12Ticket Number NVE-60737 - Created December 21Unfortunately, neither were responded to until todayAs requested in the customer's statement, a full refund has been processed for this orderThe refund will take a few days to be finalized depending on the customer's banking institutionWe truly hope to have the current situation resolved as soon as possible and get back to the TeeFury processing time of 3-business daysWe sincerely apologize for all of the trouble that this has caused

From: tuck ***>
Date: Tue, Oct 14, at 8:AM
Subject: Re: You have a new message from the Revdex.com
To: "[email protected]"
this issue has been unsatisfactory resolved...
thank you for your efforts
Sent
from my iPad

As soon as they found out I was complaining to the Revdex.com they issued me a refundOver a month of begging and one message about a complaint and they cavedThank you!

RE: Complaint *** - *** ***The customer contacted us on November 10th indicating that she had purchased a Women's 3XL tee from our site and that she received an incorrect itemAs the size labels are added to all of our blank tees manually, sometimes the wrong size can be
printed on the neck of the teeWe asked the buyer to measure the tee to determine if what she had received was mislabeled or if it was just smaller than she had expected (this is standard procedure as we need to know what size the buyer actually has so we know what would be best for a replacement)This was explained to the buyer after she initially refused to complyThere was no further communication from the buyer from November 13th - November 24thShe then provided measurements for the tee and we determined that it had, in fact, been mislabeled and was smaller than it should have beenWe offered to send the buyer a return envelope and prepaid shipping label and asked if she would like to receive a replacement or a refund and to confirm what size she needed in that caseThe last message was sent to the buyer on November 24th and we have received no further communication from herAs such, a replacement was never sent out and the original, mislabeled tee was never returned to our officeI'm including a copy of our last correspondence here for reference:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We have been contacted twice by this customer and have replied to both inquiries regarding his orderUnfortunately we're currently experiencing some delays and, due to a technical issue, the status of this order was not updated on timeThis order was shipped out on February 3rd and the tracking
information indicates that it was delivered to the buyer on February 10th