Tee Fury LLC

Hello, On May 23rd, this customer placed an order for five tees. Four of the tees ordered, were selected in Men's sizing, one was selected in women's sizing. On July 11th, the customer contacted us requesting a return label for "receiving the wrong tee". The customer believed that we sent a...

kid's tee instead of a women's tee. The customer sent a photo and we determined that the tee was in fact a women's tee. Our women's tees do run small. Since we did not send the customer the wrong item, our policy is not to provide a return shipping label or envelope. We did, however, refund the shipping costs of the original order ($8.06) which we thought would cover the cost of the return shipping. At this time, the customer has returned the tee to us and a refund has been issued for the Women's tee. Sincerely,[redacted]

Hello [redacted],I wanted to let you know that this dispute has been resolved to my satisfaction. I finally heard from the company and they have issued me a full refund. I also received notice from my credit card company that this has happened.Thank you very much for your help with this...

matter![redacted]

Our records indicate that the items included on the referenced order were part of a special collection which was featured on our site until December 17th. Due to the fact that our items are not pre-printed, production does not begin for special collection items until the collection has ended, which...

means production did not begin for this order until December 18th. It is also outlined on the website that printing/processing can take up to 7 business days before an order is shipped out. Our records indicate that this order was shipped out on December 29th, the 7th business day, and the buyer should have received a shipping notification email at that time. Tracking information indicates that the order has since been delivered. I am including a screen shot here with the outlined collection and production time frames for reference. A customer service representative also sent this information directly to the buyer on December 30th.

This has been resolved. The company issued me a refund. Thank you[redacted]

I just wanted to let you know after 2 months, the items did arrive after the order was cancelled. Not sure how that happened.

Our records indicate that this order was placed on August 11, 2014. As outlined on our site, we do require 3-7 business days for printing and processing as most of our designs are not pre-printed. The order information shows that the shipment was sent on August 20th, 7 business days after the order...

was placed (business days do not include weekends or holidays). Once the package had been shipped tracking information was provided to the customer through www.ups.com and the package was delivered on August 28th. A refund of the shipping costs has been provided to the buyer's credit card as of October 17th.

On November 2nd, Ms. [redacted] placed order [redacted] with our company for one tee. We are currently in the midst of some major shifts in our production and it has caused many orders to be delayed. She has reached out to us a total of 4 times and all inquiries were replied to within a week. I...

personally reached out to her another time through my email and we have never received a response from the customer. Below is an account of all of our correspondence:Ticket YAP[redacted] - Created November 6th. At this time her order was not late, but she was confirming that her order had been submitted because she did not receive her order number. The email address on her ticket matched her order and we confirmed that the order confirmation email had been sent.We replied to this ticket on December 15th. We have not received a reply.Ticket FJG-[redacted] - Created November 10th. We replied to this one on the 15th as well. WE have not received a reply.Ticket FZD-[redacted] - Created November 16th. This ticket was talking about the lateness of her order. On November 18th, we replied with her tracking number (UPS shipment: [redacted]). We did not receive a reply.Ticket ELL-[redacted] - Created November 26th regarding the lateness of her order. We got to her ticket on December 3rd and at this point, I noticed a pattern and reached out to her via email directly instead of our sticket system in case she just wasn't receiving our replies. I sent her an email on December 3rd, giving her an outline of our correspondence through the tickets and asked her to confirm that she had not received her package that was delivered on November 27th according to her tracking number. We have yet to hear back from her. We have done all that we can to get in touch with her and her order has been delivered at this time. I can provide screen shots of all correspondences if this is needed. Thank you, Best,[redacted]Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
  Good Day - in regards to complaint # [redacted], the company in question has not provided me a refund as requested, but they did ship the shirts that were ordered.  At this point, now that I have the shirts, I have no desire to deal with their return policy, so we are keeping the shirts.  My complaint can be closed.Thank you,[redacted]  Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Our records indicate that this order was placed on October 14th. As stated on our website, we do require an additional 3-7 business days to print and process each order prior to shipment (due to the fact that our tees are not pre-printed). Tracking information for the order shows that it was shipped...

from our facility on October 23rd, the 7th business day, and was delivered to the customer on October 28th. Two messages came in to our customer service department and both were responded to within 24 hours of receiving them. The customer has since confirmed that she received her order.

To Whom It May Concern: Mr. [redacted] created an order on October 5th (Order # [redacted]). Mr. [redacted] initiated contact on October 28th and inquired about the status of his order. He had received a shipping notification on October 23rd from our company, but the tracking had not updated. We asked if he...

would be willing to wait until November 3rd (the 7th business day in transit) to see if it would arrive. He agreed to this option and we issued a refund for his shipping costs. Unfortunately, while in transit, his order was one of several that were lost by UPS so his tracking never did update. He contacted us about this on November 3rd, as we requested. The customer service representative helping him created a new order for him (Order #[redacted]). This order was not created correctly, causing it to be delayed again. We take full responsibility for this error and recognize that this should have been caught sooner. The order has now been shipped under tracking number [redacted] and was delivered on 12/1. We sincerely apologize for the trouble that Mr. [redacted] went through with his order. It is certainly not the standard that we strive for at TeeFury. Sincerely,[redacted]

I am not sure how to close my complaint. I finally heard from Teefury, and they have sent me a replacement shirt (which I have received).Thank you for your assistance with this matter!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I should mention it was not a woman's tee, but at least they are now saying they are processing a refund. Regards,
[redacted]

This customer did contact us directly through our help desk system on February 5th. On February 10th a customer service representative responded informing her that there was a production/inventory issue with the items she purchased and that we were running behind schedule. The shipping costs have...

been refunded and the order is being processed as quickly as possible.

After checking into the issue we discovered that the buyer contacted us at an email address that is no longer in use so his inquiry was never received by our customer service department. The UPS tracking information for this order does indicate that it may have been lost in transit and we apologize...

for the inconvenience. A full refund has been issued to the buyer's credit card.

To Whom It May Concern, Mr. [redacted] placed an order on October 14th for one tee. On October 23rd, due to a technical issue when his order was processed, a shipping confirmation email was sent out by mistake when, in fact, the order had not left our facility yet. Unfortunately, we did not...

catch this glitch until Mr. [redacted] contacted us on November 7th. We were a bit delayed in responding to his ticket so he didn't receive this information until November 18th. Realizing the mistake, the representative helping him got his order printed and shipped out immediately under the tracking number [redacted]. As shown on UPS.com, our records indicate that the package was delivered on November 23rd. At this time we have not received any further communication from Mr. [redacted] regarding his package. If he did not receive it, we would be happy to provide him with a refund or a replacement. All he would need to do it let us know through the ticket that he had opened. We are very sorry for the trouble that Mr. [redacted] experienced. We fully recognize that the reason for the delay should have been caught sooner and he should not have waited so long for his order. Sincerely,[redacted]TeeFury Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
Tee Fury sent another tee shirt.  Please consider this case closed.Thank you for your help.  Without that, I doubt they would have ever responded.Regards,
[redacted]

Hello,I feel it would be irresponsible not to update you on the current situation with TeeFury. They did finally send me my order. It arrived Wednesday 12/23/15. However, they never responded to my inquiries about my order. Thank you, [redacted]