Tee Fury LLC

Our records indicate that this order left our facility on December 10th but it was never scanned in to the UPS tracking systemThe buyer contacted us directly requesting that the order be cancelled and refunded, the refund was processed on December 23rd

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***

Our records indicate that this order includes an item from a special collection which was featured on our site until December 15thOnce a collection ends, our outlined time frame for production is 3-business days due to the fact that our products are not pre printedUnfortunately, we are
behind schedule with this particular collection and this order has not been processed or shipped just yetThe buyer's shipping costs have been refunded and the order will be shipped out as quickly as possible

A full refund has been issued to this customer's PayPal account

"To Whom It May Concern, On Mr*** placed order *** for one teeHe was mistakenly sent a shipped notification on October 23rd with a tracking number includedThe tracking number did not update until the package was successfully shipped out on the 6th of NovemberThe
shipment was sent through UPS Mail Innovations and was sent under tracking number ***The package was delivered to the customer on November 10th by USPS. The customer submitted a help ticket on November 3rd and one of our reps replied on the 13th with this tracking informationHe has not contacted us again letting us know that he did not receive his packageIf he did not receive the order, we would be happy to either provide him with a replacement or a refund, whichever he prefersWe would request that he contact his local post office to confirm that the package was not being held or returned to sender for some reasonWe sincerely apologize for the trouble that Mr*** experienced with this order and we do want to make this right. Sincerely,***"

Tee- Fury has finally responded to my ticketsThey are offering a refund for the purchased items. I would like to leave complaint open until refund is received. Dear Kary Thompson,A new answer was just posted on your ticketYou can view the ticket and reply from web interface
from here .Message:Hi ***,Thanks for contacting us and I apologize for the delay in shipment and response to your ticketA full refund has been issued for the order, just bear in mind that it could take up to days for your bank to process the refund on their endI've also closed your other tickets so don't be alarmed if you receive notification emails about those.I'd also like extend to you a 10% off coupon code for the inconvenience: repurchaseThis code is good for a one-time use and cannot be combined with any other offersIt is valid immediately and expires on February Please just keep in mind that you'll need to be signed in to a TeeFury account to apply the code.If you receive any merchandise from us, you will not be charged for it and you will not need to return itPlease keep it on us.Again, I apologize for the delay and added hassleWe hope to win you back in the future.Sincerely,***To reply to this message, please go to your ticketYou can view the ticket and reply from web interface from here DO NOT reply to this email as your response will not be received.Thank you again,TeeFury

Yes we can close the complaint I have received a paid packing slip to return the items and receive my money back

On September 8th, 14th and 16th this customer contacted our company regarding the problem with his orderWe responded to his ticket on September 17th letting him know that we would be reshipping him a new teeIt is unclear at this time if the phone call occurred before or after the response was
posted to his ticketWe have not received a response from the customer at this timeHis replacement will be shipped out this week.Sincerely,*** ***Customer Service Manager

The buyer has contacted us directly via our help desk system and provided photos of the item they receivedWe have offered to replace the item and are waiting for the new shoes to come in to our facility from the printerOnce they have been received they will be shipped directly to the buyer at no
additional cost

Hi there, I just wanted to let you know that the company did finally email me back after a few days when I sent the third email. I received an email on January 4th from Tee Fury with an apology and that I will be given a full refund. On January 6th, a full refund was put back into my account. I'm...

sorry for any other trouble that has been caused since the issue has been resolved. Thank you for you time. Sincerely, [redacted]

Our records indicate there was a print issue with one of the items on the referenced order which caused it to be delayed. We have since been in touch with the buyer and the order has been closed and fully refunded to the buyer's card.

We have been in touch with this buyer directly regarding their order issue. Unfortunately the status of the order was changed in our system prematurely, which resulted in the order having a "shipped" status when it had not actually left our facility yet. We have since located the order and updated...

the customer's address information as they requested.

ID [redacted] complaint against TeeFury:The company has issued me a full refund for the products I have purchased and sent me an email today regarding the messages I sent them last week. I'm assuming they have received your correspondence I have no other explanation for their somewhat timely...

response. Thank you for your help and dedication to consumers.[redacted]

A screen shot of our interaction with the customer, via our HelpDesk system, is attached to this response for reference. A refund has been issued as well.

An email has been sent directly to the buyer in this case as personal information needs to be included.

On May 7th, our company was scheduled to have two daily tees available for purchase. Each day we send out an email letting our customers know what designs are available. After the sale began and the email had been sent, it was pointed out by several of our customers that one of the designs was...

extremely similar to another piece of work. After comparing the two pieces as well as contacting the artist, we decided that it was too close to be running as "original artwork". Since we focus on original work by independent artists, we decided to remove the design in order to protect artistic integrity. This angered some of our customers and they reached out, like Mr. [redacted], on our home page. Attached you will find a screen shot of on of his messages as well as our response. We responded to each comment posted on the page regarding why it was taken down. While we could not retract the email previously sent, we changed all of our advertising across all social platforms and did our best to let our customers know what was going on. We are very sorry that Mr. [redacted] felt like he was not heard or responded to. Unfortunately, at this time we cannot put the shirt back on sale with that particular artwork. The artist has withdrawn his submission from us at this time. Perhaps with some reworking of the design, it may run again in the future, but that is not certain at this time. We sincerely apologize for any frustration or confusion this may have caused.

Good Morning [redacted],I would like to close out my complaint, please. TeeFury finally responded to my request and express shipped me my order so that I received it on Christmas Eve free of charge. Thank you very much for your help in this matter. I hope you're having a wonderful New...

Year!Cheers,[redacted]Sent from my iPhone

On September 17th, this customer placed an order with us. Her order should have been shipped out within 7 business days, however we experienced some delays in processing which caused her order not to be sent out on time. She reached out to us on October 10th, looking for an update. We responded on...

October 15th with an apology and a refund for her shipping costs. Her order actually shipped out on October 17th. She had requested a refund, but due to the stage of printing that we were in we were unable to intervene prior to shipment. We issued a full refund to the customer once we realized this and notified the customer on October 21st. We still sent Ms. [redacted] her items and let her know that she could keep them as a small apology for the ways that we fell short with this order.We completely understand Ms. [redacted]'s frustration regarding this order and sincerely apologize for the delay. This shouldn't have happened in the first place, and we have done all that we can to amend this situation with the customer. - [redacted]

Our customer service team has been in contact with this buyer directly. Unfortunately, we were unable to provide a replacement in this case and so a full refund has been issued to the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 
Thank you so much!  They finally responded and have said they are going to refund my shipping costs. 
 
 
Regards,
[redacted]s