TeePublic Reviews (%countItem)
TeePublic Rating
Address: 37 E 18th St Fl 4, New York, New York, United States, 10003-2001
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Address: 37 E 18th St Fl 4, New York, New York, United States, 10003-2001
Phone: |
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Hi! I placed an order with teepublic on May *, 2020 and patiently awaited its arrival. I received it on May , 2020 and it was not what I ordered! I reached out and have yet to heard anything back. What I received was the wrong color and the wording on it was completely illegible! I’m highly disappointed because this was a birthday gift for June *** which clearly has come and gone!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
A member of their customer service reached out and they are resolving this issue!
Sincerely
I ordered from a shirt and a hoodie from teepublic about 3 weeks ago. The initial timing cited for the order was 11 to 15 days shipping plus a few days to print and send the product out. The items have yet to ship.
I contacted the company about my order, asking for confirmation my order was indeed in the system and was just delayed due to covid or some other such reason.
Three weeks before shipping is a bit much but I would have been willing to give extra slack and continue to wait if I got a response that assured me my order was just delayed and not missing or disregarded, but its been a few days and I haven't gotten any response other than an automated email saying my message got through to their email.
I suspect I won't get a response, as numerous reviews cite either getting immediate responses, or none at all.
Our apologies for the delay in getting back to you. We've responded to your inquiry -- do let us know if you have any other questions!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
Non-delivery of purchase. I placed an on-line order with Teepublic on 4//2020 (Order *** ). I was notified on 5//2020 that the order had shipped and was provided with a tracking number. While following the progress of the shipment I could see that it was picked up by *** on 5/*** and was then supposedly handed over to the *** on 5//2020. The *** states that they never received the package and that I should contact ***. I contacted *** and they state that I should contact the sender. I am not receiving any responses to the e-mails I have submitted to Teepublic.
We apologize for the delay in getting back on this matter. We're waiting to hear confirmation needed to process the reshipment and we'll get this resolved right away. We apologize again for the delay and hope to resolve this fully soon!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The information they requested has been provided. I don't feel that resolves my complaint but is only a step towards resolving it. Resolution will come when I receive the items I purchased or I receive a refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
This order has been reshipped with expedited shipping after address confirmation from the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I don’t feel that my complaint will be resolved until I actually receive my purchase. The vendor says it will use expedited shipping but cites an estimated 10-22 business days for shipping. I’ll wait until I get my order before declaring this issue resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Non-delivery of purchase. I placed an on-line order with Teepublic on 4//2020 (Order *** ). I was notified on 5//2020 that the order had shipped and was provided with a tracking number. While following the progress of the shipment I could see that it was picked up by *** on 5/*** and was then supposedly handed over to the *** on 5//2020. The *** states that they never received the package and that I should contact ***. I contacted *** and they state that I should contact the sender. I am not receiving any responses to the e-mails I have submitted to Teepublic.
We apologize for the delay in getting back on this matter. We're waiting to hear confirmation needed to process the reshipment and we'll get this resolved right away. We apologize again for the delay and hope to resolve this fully soon!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The information they requested has been provided. I don't feel that resolves my complaint but is only a step towards resolving it. Resolution will come when I receive the items I purchased or I receive a refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
This order has been reshipped with expedited shipping after address confirmation from the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I don’t feel that my complaint will be resolved until I actually receive my purchase. The vendor says it will use expedited shipping but cites an estimated 10-22 business days for shipping. I’ll wait until I get my order before declaring this issue resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
I ordered 3 tshirts in April. Only one arrived in correct size. I sent two incorrect sizes back immediately. I have been emailing them every day asking for a refund or correct tshirts to be mailed....no response.
We have responded to the customer's inquiry via email and are waiting to resolve this via their support ticket.
I ordered a shirt from them and they sent me the tracking info. I checked it about 2 weeks ago and it was 4 days over what *** said it would be delivered. I have filled out the contact form on their site and after receiving no email after a week I sent them a message of Facebook. I got a auto response with a link to the form on their site. There is no phone number listed so I posted on their Facebook page since sending a message through the form didn't work. After finding the posts from other customers I found out this is a very common thing with them. After commenting on another post about the same issue they replied back they would email me by the end of the day. They didn't. I commented again where they said they would get in touch with me. Finally I got a vague email about how my order was delayed and hadn't shipped yet. I had ordered more shirts in a 2nd order weeks after my 1st. Thats the order they were talking about. I specifically told them it was my order that had shipped and that I need the info on it. I cant call *** because I dont have the tracking number. Thats all I was asking was for the tracking number or for them to check the status of what had shipped already. The message they sent about the second order didn't have any of my order info at all let alone being about the order I sent 3 forms about.
I ordered a shirt from them and they sent me the tracking info. I checked it about 2 weeks ago and it was 4 days over what *** said it would be delivered. I have filled out the contact form on their site and after receiving no email after a week I sent them a message of Facebook. I got a auto response with a link to the form on their site. There is no phone number listed so I posted on their Facebook page since sending a message through the form didn't work. After finding the posts from other customers I found out this is a very common thing with them. After commenting on another post about the same issue they replied back they would email me by the end of the day. They didn't. I commented again where they said they would get in touch with me. Finally I got a vague email about how my order was delayed and hadn't shipped yet. I had ordered more shirts in a 2nd order weeks after my 1st. Thats the order they were talking about. I specifically told them it was my order that had shipped and that I need the info on it. I cant call *** because I dont have the tracking number. Thats all I was asking was for the tracking number or for them to check the status of what had shipped already. The message they sent about the second order didn't have any of my order info at all let alone being about the order I sent 3 forms about.
I ordered a product facemask from them, and never received an email confirming my order. Than I went to check the tracking number and said no order found. I have the receipts from placing the order. And I can't call to find out what's going on. I've tried that.
We apologize for any confusion regarding this order. The order was placed successfully and we resent the order confirmation on Tuesday, May ***, 2020. As stated on the product page for this item, this product is experiencing delays in both production and shipping time. Once this order leaves the fulfillment center, a shipping confirmation with tracking information will be sent out to follow the delivery. Our apologies again for any confusion -- we're available if there are any further questions!
On the *** of April 2020, I ordered a t-shirt from TeePublic. Today is the *** of May, and I haven't received it yet.
We apologize for the delay in getting this order to you! The order shipped on May ***, and is slated to be delivered May *** by the local post service. If you do not receive this, please feel free to email us and let us know. We'd be happy to make that right!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
On the *** of April 2020, I ordered a t-shirt from TeePublic. Today is the *** of May, and I haven't received it yet.
We apologize for the delay in getting this order to you! The order shipped on May ***, and is slated to be delivered May *** by the local post service. If you do not receive this, please feel free to email us and let us know. We'd be happy to make that right!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
My order *** was never received and there is no contact number for the business. When asked for the item to be replaced, I get the run around and told to wait. I want my money back or a replacement item, but the company has failed to do either.
We're sorry to hear of the delay in getting this resolved! A reshipment of this item with expedited shipping has been processed and will be with the customer as soon as possible. They will momentarily receive an updated order confirmation, and an updated shipping confirmation once the replacement has left the fulfillment center.
My order *** was never received and there is no contact number for the business. When asked for the item to be replaced, I get the run around and told to wait. I want my money back or a replacement item, but the company has failed to do either.
We're sorry to hear of the delay in getting this resolved! A reshipment of this item with expedited shipping has been processed and will be with the customer as soon as possible. They will momentarily receive an updated order confirmation, and an updated shipping confirmation once the replacement has left the fulfillment center.
I ordered a phone case printer with SRT, part of the logo did not print was over the camera opening
Hi ***,
Thanks for sending over that photo. After checking with our art team, I can confirm that your phone case has printed as it appears on the product page here: *** As this item has printed as it's displayed, we aren't able to replace it.
Let me know if you have any other questions for me, I'm happy to help!
Best,
Stefan
TeePublic Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Yes they refunded my purchase
Sincerely
I ordered a phone case printer with SRT, part of the logo did not print was over the camera opening
Hi ***,
Thanks for sending over that photo. After checking with our art team, I can confirm that your phone case has printed as it appears on the product page here: *** As this item has printed as it's displayed, we aren't able to replace it.
Let me know if you have any other questions for me, I'm happy to help!
Best,
Stefan
TeePublic Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Yes they refunded my purchase
Sincerely
I received the t-shirts I ordered, but there are problems. I sent a picture that shows the t-shirt I ordered and one of the t-shirts I received. The problems are:
1) All the colors terribly are muted and not as pictured
2) All the colors appear different
3) The lettering above and below the circle is barely readable and extremely muted.
4) The shirts I received have white tags on the neck line that are not pictured on the one advertised.
Hi ***,I'm so sorry to hear that your shirts did not print as you had hoped. Based on your correspondence with our agents, it looks like this design will never print on a dark colored shirt, and we have since removed those darker options for this design - thank you for bringing this to our attention and helping us provide better services for future customers. I have gone ahead and refunded your original order for the inconvenience. Please let us know if there's more that we can do to make it right.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved. It's unfortunate, however, that my prior communications were fruitless and it took these measures to get resolution.
Sincerely
I received the t-shirts I ordered, but there are problems. I sent a picture that shows the t-shirt I ordered and one of the t-shirts I received. The problems are:
1) All the colors terribly are muted and not as pictured
2) All the colors appear different
3) The lettering above and below the circle is barely readable and extremely muted.
4) The shirts I received have white tags on the neck line that are not pictured on the one advertised.
Hi ***,I'm so sorry to hear that your shirts did not print as you had hoped. Based on your correspondence with our agents, it looks like this design will never print on a dark colored shirt, and we have since removed those darker options for this design - thank you for bringing this to our attention and helping us provide better services for future customers. I have gone ahead and refunded your original order for the inconvenience. Please let us know if there's more that we can do to make it right.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved. It's unfortunate, however, that my prior communications were fruitless and it took these measures to get resolution.
Sincerely
I ordered a sticker from them about a month ago. It took more than 2 weeks for any information to come back on an invalid tracking number. I was only able to find tracking information on the email that they provided. I ordered from Marietta and my tracking information came back about 2/3 weeks after order, and it told me that my package was out for delivery in Columbus Ohio. So I contacted customer support and they verified my address and reshipped it for me. This took about a week this time and the package went to Columbus again, even after they verified my address.
Revdex.com:At this time, I have not been contacted by TeePublic regarding complaint ID.Sincerely
Hi ***,
I am so sorry that both sticker orders did not make it to you, despite confirming the address twice. I've gone ahead and refunded your original order, and sent you a personal email reply so we can try one more time to get a corrected address, if applicable, and send you another sticker at no cost.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I ordered a sticker from them about a month ago. It took more than 2 weeks for any information to come back on an invalid tracking number. I was only able to find tracking information on the email that they provided. I ordered from Marietta and my tracking information came back about 2/3 weeks after order, and it told me that my package was out for delivery in Columbus Ohio. So I contacted customer support and they verified my address and reshipped it for me. This took about a week this time and the package went to Columbus again, even after they verified my address.
Revdex.com:At this time, I have not been contacted by TeePublic regarding complaint ID.Sincerely
Hi ***,
I am so sorry that both sticker orders did not make it to you, despite confirming the address twice. I've gone ahead and refunded your original order, and sent you a personal email reply so we can try one more time to get a corrected address, if applicable, and send you another sticker at no cost.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I placed an order which was never delivered. It was a birthday gift for someone that has already left town, the item is no longer any use to me even if it gets here tomorrow. I want a full refund and teepublic has failed to do so.
Hi ***
I'm so sorry that your order never arrived. We have issued you a full refund, please let us know if there's anything else we can do to make it right.
I placed an order which was never delivered. It was a birthday gift for someone that has already left town, the item is no longer any use to me even if it gets here tomorrow. I want a full refund and teepublic has failed to do so.
Hi ***
I'm so sorry that your order never arrived. We have issued you a full refund, please let us know if there's anything else we can do to make it right.