Teespring, Inc.

Complaint: ***I am rejecting this response because I personally know that I ordered my products directly from the Seller dashboard, I did NOT search the marketplace And yet even those products are showing up as TeeSpring Marketplace sales and thus TeeSpring is stealing $6.75/item from the seller and, consequently, from the non-profit animal rescue that the products support And you can also strip personally identifiable information from a search result and share the remaining info, you just refuse to because you know you are in the wrong. Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hi ***,
Sorry for the inconvenience and frustration this may have caused youI have touched base with our Trust and Safety team and they've confirmed that the notices you have sent in have been taken care ofWhen reporting, we ask that you try to send them in one email, if possible to
avoid delays in responseYou can contact them directly at *** for further information or assistanceWe take these reports very seriously and will proceed with appropriate action when reported through the proper channels.
Thank you for your understanding and cooperationLet our team know if you have any further questions or concerns.
Sincerely,
***

Hi ***,
We sincerely apologized for the delay with payoutsThe wait has been due to a recent security update we made so that payouts and accounts would remain safeAs a result the pending payout has been processed Moving forward payouts will be processed within business days once
requestedWe sincerely apologize again for any inconvenience or frustration we may have caused
Sincerely,
***

Hi ***,
I am really sorry for the inconvenience and frustration with the way your latest campaign printedI see that you've been working with an agent to have this correctedIt appears that our production team is currently working with our art team to fix your artwork, as it was
originally printed using the image originally uploaded when launching your campaignI see that the correct image was ultimately used for your campaign - but when it went into production, our printer was using your original file.
Nevertheless, we'll get this corrected for you as quickly as possibleI am so sorry for any delay in response from our customer support teamI am seeing that your case is open and you'll be receiving a response with a resolution very soon.
Sincerely,
***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I did not place the orderperiod
I need to know what credit card was used
how did they use my name and my email address to order
how did they know my home address
how can I change a card when I don't know who used my name and informationthis is identify thief
I was told you contact Revdex.com to let them know of this behavior since this company has had problems reported to the Revdex.com
I am doing what I was told
the fact that someone used my personal information to order my email my home address and I don't know what credit card information upset me to no end
I cancelled the order via treesprings websiteyou can't contact them via phoneso I had no choice..but it leaves me in the dark
I do run anti spy etcall the important things on my computer hours a day forthis is theft and I need to know how I am to cancel this without knowing how or why this happened to howis the question
I reported the identify theft to the bureau and called the Revdex.comi am doing what they suggested I do
I have been hacked now this is the 4th or 5th time
I don't now what else to saywhere do I go from hereyou mean there is nothing that can be done about people who steal others personal informationno way to track it and punish the offendes??/

Hello!
I am sorry you aren't satisfied with our procedures for handling these types of situationsUnfortunately, the only way to have this resolved is to inform our Trust and Safety Team via email at ***When emailing them, they ask that you include all relevant information to ensure appropriate action can be takenShould you have any further questions or concerns, please contact our support team.
Sincerely,
***

Hello! I am truly sorry to hear of the inconvenience and frustration you've experienced with your contentWe take these reports very seriously and will respond by taking appropriate actions against those violating our terms and conditionsPlease continue to report any unauthorized use of content
to *** and be sure to include all URL links to infringing listings as well as any proof of ownership and we'll be sure to get this taken care of for you as quickly as possibleFor more information on this subject, please visit our Community Page here: ***
Sincerely,
***

Complaint: ***I am rejecting this response because: This is more of the same information I have already providedI AM the "*** Store" which placed the ordersThe orders were not received by my customers and what was received was printed on the wrong product and the printing was backwardsI have since given full refunds to my customers and I am expecting the same
As I previously stated, re-prints or store credit MAY Have been acceptable if this had been addressed in 2016/beginning of 2017, when my original contact was madeWhich, I might add, was PRIOR to Teepsring removing support of their API with the *** Platform
Sincerely,*** ***

Hi ***,
I am terribly sorry to hear of the unauthorized order that was placed under your name and email addressUpon checking, I see that the order placed has been cancelled and fully refunded to youUnfortunately, we have no way to determine who placed this orderBecause we do not
require buyers to set up an account to order, we do not require a password.
When placing an order on our site, you simply find the design you wish to order, add it to your cart and proceed to checkoutWhen checking out, you are required to fill out the order form and place the orderWe require an email address, shipping name and address, and paymentThe order placed was in your name and email addressI truly apologize for the inconvenience and frustration this matter may cause you.
I strongly suggest that you have a new card issued, if you haven't already, to ensure account securityI would also recommend running an anti-virus program on your computer and changing all passwords for extra precautionThe only information I have about the order is what you already know - since you received the confirmation emailThe order was placed on May at 12:PM ESTI've also reported this instance to our fraud department for internal reviewI hope this helps and truly apologize again for the troublePlease let us know if there's anything else we can be of assistance with.
Sincerely,
***

Hi ***,
We sincerely apologized for the delay with your payoutThe wait has been due to a recent security update we made so that payouts and accounts would remain safeAs a result your pending payout has been processed Moving forward payouts will be processed within business days
once requestedWe sincerely apologize again for any inconvenience or frustration we may have caused. Should you need further assistance with your selling needs, please don't hesitate to contact our seller support team via email at ***
Sincerely,
***

Teespring,
I have taken the complaint off of *** and am awaiting my refundI sent an email to *** hours ago but no response yet.
*** ***

Complaint: ***I am rejecting this response because: There is obvious fraud going on and the company doesn't seem to want to find out where it is coming from They say there is "no way" to block my information in the system (?) Why not? They also say the card must be keyed in every time an order is placed, but this was happening after I had a new card issued and have not used it -- not online, not in stores, not at all since it's been replaced But *** could still charge it I don't think it's right to refuse to either investigate how this is happening, or forward the any and all information about the situation to the customer so he/she can investigate There were so many charges and so many refunds and these were also moved to the new card that I have no idea if I have been reimbursed for everything I was fraudulently charged.Sincerely,*** ***

Hi ***,
I am sincerely sorry for the delay with the payout you requestedUnfortunately, we will not be able to reimburse you for any overdraft fees that may have been incurred on your accountBecause we do not guarantee the processing time, we are not responsible for those additional fees you were chargedI am truly sorry for the inconvenience and frustration this matter may have caused you.
The delay was a result of updates to the payout process to enhance the security of payouts and to ensure account securityGoing forward, all payouts should be processed within business days, unless otherwise communicatedIf there is anything else we can be of assistance with, please contact our seller support team at ***.
Sincerely,
***

Initial Business Response /* (1000, 7, 2016/01/29) */
Hi ***,
Thank you so much for reaching out, I'm so sorry to hear about the trouble
I have searched the information you have provided in hopes to find an order with Teespring.com and unfortunately nothing came up
I have researched
your name, email address, as well as the order number you have provided and there is not a Teespring order in the system
Could you possibly confirm the information used to place the orderThis will help to resolve the issue much faster
As for the order number you have provided, it does look very similar to that of orders associated with Teechip and not Teespring
However, once the information is confirmed, I'd be happy to further resolve the issue for youI look forward to hearing from you
Sincerely,
***
Initial Consumer Rebuttal /* (2000, 9, 2016/02/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hi ***,
I am so sorry to hear of the trouble receiving your payoutI have checked with our payouts team, and they have found that both of the payouts you requested were processed on our endHowever, upon looking at the transaction in ***, it shows that the funds have been unclaimed
Can you please confirm with us your *** email address so that we may get this matter resolved for you?
I will reach out to you via email directly to assist you further in resolving this matterOnce we get the updated *** email address, we will be able to get this all taken care ofIn the event that there was a typo in the address when requesting, the funds would be sent to ***, and then eventually get returned back to us as "unclaimed." Regardless, we will help you in getting your money! I'm terribly sorry again for the trouble and look forward to working with you to resolve this.
Sincerely,
***

Teespring has removed each and every user-generated campaign that Ms*** has identified. If there are any additional user-generated campaigns visible on our platform that Ms*** contends are infringing we request that she identify such campaigns by filing an IP claim via ***. If she has any technical issues filing such a claim she can contact us at *** for assistance
Sincerely,
***

Dear ***,
I have just received my Zulily shipment and have gone over the contents. I am thrilled that I have the items for my grandbaby for our little vacation at an Ohio Resort this weekend! Thank you very much for your help in getting everything to me "on time"
The only error I see are the *** glasses. I ordered The Pueblo glasses and I received Yucatan glasses. If you go back in my ordering history, I have ordered the Pueblo style glasses before, and unfortunately I broke one of the glasses and I was really trying to replace it, because I liked that style of glass. The packing slip even says that Pueblo glasses are inside; however, the glasses in my order are Yucatan glasses. I am okay to just "let this slide" since I know you have worked wonders to get my claim with the Revdex.com here, resolved, and I am very appreciative of your help and support
I will send The Revdex.com an answer and let them know I am happy and they can mark my dispute as resolved.
Sincerely,
*** * ***

Hi ***,
I am really sorry for any delay in response from our Legal TeamI've reached out to them with your concerns to ensure a response as quickly as possible, as we take these reports very seriouslyPlease expect a response from them shortlyI appreciate your patience and
understanding while we work to assist you in resolving this matter.
Sincerely,
***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***