Teespring, Inc.

Hi [redacted], 
Again, I'm so sorry for the inconvenience and frustration with this matter. I've been working with our management team to try to come up with something to help resolve this for you completely. I'll be reaching out to you via email directly so that you may provide me some additional information to get a refund processed for you through [redacted]. I'll need a [redacted] email address to send you your refund. 
I hope this helps and look forward to working with you to resolve this matter completely. Truly, I am so sorry for the trouble this has caused and the length it's taking to get resolved. 
Sincerely,
[redacted]

Hello [redacted], 
I am really sorry to hear of the delay in receipt of your order. I have checked and see that your door mat was shipped on Aug 18 from the UK. I see that your estimated delivery date was between Aug 31 - Sept 11. Typically, we do not consider a package lost until 10 business days...

after the late arrival date. This is to allow the shipping agent sufficient time to locate and deliver the package due to any unforeseen delays or issues. However, I've gone ahead and issued you a reprint for the order. You will have received a confirmation email confirming the new order details to your inbox. If you aren't seeing it in your inbox, please check your junk or spam folder as our emails can be filtered there due to settings. 
I hope this helps. If there is anything further we may be of assistance with, please let me know. 
Sincerely,
[redacted]

Hi [redacted], 
I am really sorry to hear that you never received your order and that this matter hasn't already been resolved. I've gone ahead and issued you a full refund. You can expect to see that credit post back to your account within 3-5 business days. I've also issued you a reprint of the...

order to ensure you receive the items originally ordered. You will have gotten an email confirming the new order details. 
If you aren't seeing it in your inbox, please check your junk or spam folder as our emails are sometimes filtered there due to settings. Again, I am so sorry for the inconvenience and frustration this may have caused. I hope that you will give us a chance to show you this isn't how things normally go. Please reach out to [redacted] if you are in need of any further assistance. 
Sincerely,
[redacted]

Hi [redacted], 
I am sincerely sorry to hear of the trouble you have encountered with an unauthorized order that was placed with your payment details. As the agent you were working with previously advised, because there was a dispute filed against this transaction with your bank, we cannot...

proceed with a resolution until that dispute has been closed or completed. Disputes can take up to 90 days to be completed - depending on your bank's policies. 
Had you notified us of this matter before your bank, we would have immediately issued that refund for you for the unauthorized order that was placed. However, because of the dispute, we literally cannot proceed. This is a systematic thing, as we wouldn't want to process a refund for a transaction that your bank has already refunded (if the dispute was won). I understand that you've forwarded our customer support team a copy of a letter sent from your bank - after reviewing the letter it indicates that they've found in Teespring's favor and reversed the provisional credits that were given to you. Unfortunately, that doesn't' necessarily mean that they've closed it out in their system yet - which could be why we are still seeing the transactions listed as "Disputed - Being reviewed by cardholder's bank" at this time.
Could you please contact them and let them know that we are still showing it as disputed on our end and see if there may have been a step missed in their process? As [redacted] mentioned in her responses to you previously, there is no refund option available while there is a dispute open on a transaction. Once that dispute has been fully processed/closed, we are able to get this all sorted for you accordingly. 
I am truly sorry again for the inconvenience and frustration this has caused you and appreciate your patience and understanding while we work to assist you in getting this matter resolved. Once those transactions have been released by your bank, we will happily proceed with refunding those for you. Please keep in touch with [redacted] once you've spoken with your bank about this and she'll be happy to finish resolving this for you accordingly. 
Sincerely,
[redacted]

Hello - this issue has not been resolved.  Teespring continues to sell products with my illustrations on them, and will not agree to stop selling my copyright illustrations.  Much like Ohio State, who had to sue Teespring, and was successful, Teespring continues its practise of selling other people's designs without permission.  They claim that they are simply a platform, but they are ultimately responsible and are profiting by continuing to do this.
I would like future assurance in writing from this company that they will no longer sell my copyright illustrations.  That is when I will be satisfied.  Currently they have not agreed to do so.
I can't even call this company - phone line is simply a loop that goes to no human.
Thank you,
[redacted]