Teespring, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:I need to see the credit issued to the acct ending in *** to date no credit has been issued,.til it is I am not accepting the response.Sincerely,*** ***

Hi ***,
I am really sorry for the frustration caused by your recent experience using TeespringI have already fully refunded the order in addition to reprinting it to ensure you receive the items originally orderedWe take these reports seriously and can't apologize enough for this not being resolved previouslyIf there is anything further we may be of assistance with, please don't hesitate to reach out to us via email at *** or live chat through our website during business hours, Monday through Friday AM to PM EST.
Sincerely,
***

Unresolved at this time

Hi ***,
I am really sorry for all of the trouble caused by the misprinted shirts you receivedAs I stated in the review you left, I've refunded the order in full for you as requestedWe could have definitely reprinted the order for you as originally offered by the agent you were working
with when reaching out to notify us of this issue, however, because I've already issued that refund, we will not be able to offer any additional resolutions for you.
I truly apologize again for the inconvenience and disappointment this matter has caused youYou can expect to see your credit back to your account for the refund issued within 3-business daysPlease let us know if there is anything else we can be of assistance with.
Sincerely,
***

Hi [redacted], 
I am really sorry for the frustration this matter has caused you. Unfortunately, the only way to block a card is to do it on your end. Your financial institution can block the card from being used. We have no way to block it from our website. The only other thing we could do, is to mark the original transactions as fraud (which we've done) so that our payment processor may block it on their end - however, the only way to completely stop unauthorized charges from posting to your account is to block the card completely. 
I have checked and see that there were additional attempts for orders under your name that were blocked, so you should be all set now. I cannot speak as to how your card information may have been obtained. I just know that the full card number would have to be keyed into our order form to have been charged to that particular card number. Sometimes, if there are pending orders on an old card number, they may process it to the new card - but on my end, it would still show the last four digits of the old card number for that transaction - so it is appearing that the new card number was entered on the order form.
You'll want to work with your bank regarding that if you've never even used that card anywhere. We wouldn't have charged the card if it wasn't entered as payment for an order on our site. I am so sorry again for all the trouble this has caused you.  All unauthorized charges have been fully refunded to you - and will be investigated on our end by the appropriate department. Please contact our support team should you need any further assistance ([redacted]
Sincerely,
[redacted]

Hi [redacted],
I apologize for the inconvenience and frustration this has caused you. I have researched your case and see that there was an error when the orders you placed were submitted causing them to not populate in our database, despite being processed thru [redacted]l. I see that the agent you were...

working with explained this to you and unfortunately, because there are disputes filed against those transactions in [redacted]l, we are unable to proceed with a resolution. 
Once the disputes are filed, we are more than happy to issue your refunds for you. Because [redacted] has put a HOLD on those, we cannot do anything at all. I am really sorry again for the trouble. Just let [redacted] know once those transaction have been released and we'll get those refunded for you immediately and [redacted] will release those funds to you within the hour. 
Sincerely,
[redacted]

Hi [redacted], 
I am really sorry for the inconvenience and frustration caused by the unauthorized order arriving to your work address. I have checked our system and was able to locate 1 order placed under your name for 3 items "At My Age" however, I was not able to locate any additional orders...

that may have arrived to you. If there were additional orders placed without your authorization, we'd be happy to look into that further for you. 
The order that did arrive to you has been fully refunded and reported accordingly for internal review. If you were charged for this purchase, you'll be seeing that credit within 3-5 business days. I would also strongly suggest verifying whether or not you were charged for this-regardless of the refund issued-for account security. If charged, you should work with your bank to get a new card issued. 
I have passed along your contact information so that you may speak with someone on the phone. Unfortunately, we no longer offer phone support as we are able to efficiently support our customers via chat and email. I apologize for any inconvenience this may cause. You will be receiving your call shortly. We take these reports seriously and look forward to speaking with you soon to fully resolve this matter. 
Sincerely,
[redacted]

Hi [redacted], 
I am so sorry to hear of the unauthorized charges posted to your account. Unfortunately, because the way our site works, we do not require buyers to have an account. Each time an order is placed, the buyer is required to fill out the order form completely - including the payment...

section. You must physically enter the card number each time an order is placed on our site. We do not store payment information. 
Once an order has been placed, the card number originally entered is encrypted so that no one can view the card number. We are only able to see the last four digits of the card charged for an order. I'm truly sorry that the agent you spoke to wasn't able to provide you with the information you want - but due to privacy policies, we aren't able to give order information out. We can confirm the information, meaning if you give us that information, we can confirm whether or not it is what was used on the order. 
All of the unauthorized orders have been cancelled and refunded for you accordingly, so you'll be seeing those credits post back to your account within 3-5 business days, depending on the policies of your bank. Unfortunately, we cannot block your information from being used due to the way orders are placed. Each order form must be filled out completely at the time the order is being placed. 
I've sent you an email directly confirming the refunds and some other information you might find helpful. Should you need anything else, or have any additional questions, please reply to that email and I'll be happy to help you with anything I can. 
Sincerely,
[redacted]

Hi John,Thank you so much for reaching out, I'm so sorry about the trouble you have experienced with us! I have looked into your order information and do see there was an error with the completion of the goods, again, I'm truly sorry for the inconvenience. Your order was in fact refunded in full on...

March 1st, which should have reflected back into your account. I would also like to apologize for the confusion on our end. At this time, Teespring does not offer a expedited order service. We do hope this will be an option in the near future and is something we are working on as it is a highly requested feature. However, we did drop the ball on our end in which we are truly apologetic. In effort to turn this experience around, I would like to also offer you a replacement on the original order or a credit to something else on the site. Please let me know your preferred option, and I will be more than happy to complete the request. As for the Revdex.com locations. Our printing facility is in fact located in [redacted] KY, our Head Quarters are located in California. I look forward to hearing from you John. Sincerely,[redacted]

Hi [redacted],
I am really sorry to hear of the trouble you've encountered with your order and when attempting to contact us to let us know of this issue. Unfortunately, when searching your name and email address, I was unable to locate any cases. I will be reaching out to you directly to assist you...

in resolving this matter and hoping to get some additional information from you regarding your attempts to contact us. 
Unfortunately, as of 2015, we no longer offer phone support. We support our customers via email ([redacted]) or live chat thru our website during normal business hours (Monday thru Friday 9 AM to 5 PM EST). If you call the phone number listed on your bank statement, you will get a recording advising you to contact us through our website or through email. 
We are more than happy to help anyway we can and I am terribly sorry that you didn't receive the assistance you were looking for when realizing that your packages were marked delivered but not received. I'd like to confirm your shipping address and get a reprint issued for you right away to ensure receipt of the items ordered. I hope to hear back from you soon in case [redacted] so we can get this all taken care of. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: Teespring is lying, it states in their terms of service that we as sellers will get paid with in certain time frame, which is 4 business days. They didn't follow their own to! Also I contacted them about my payouts on their forum and they banned me for asking questions, also they insinuated that I my account was flagged and that I might be doing something bad. I didn't swear or use bad language in the forum and [redacted] sent me a private message telling me that I shouldn't post about my late payouts any more, we don't live in 1935 Germany and your threatening and banning us won't work. They also lie to me and other members that are waiting for their late payouts, they tell us to fill out [redacted] forms or turn on two step authentication just to buy time. They owe me money for their mistake and why should I be liable for it? Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:I never received any confirmation for my submissions and I just want my money back I don't care about this order anymore it was a birthday present which is ruined so forget a new print just refund me in full pleaseSincerely,[redacted]

Hi [redacted], 
I am really sorry to hear of the troubles you incurred while trying to request your payout from a recent campaign. I have checked and see that our Seller Support Team was able to get those funds released back into your seller account to be requested again. When you log into your...

dashboard, you should see those profits available to you. I truly apologize for the delay in processing with that request and we've reported it to our Tech Support Team to make sure there are no issues technically. 
Please don't hesitate to reach out to our support team should you need further support. All emails are answered within 24-48 hours and we also have live chat available through our composer. 
Sincerely,
[redacted]

Hi [redacted], 
I am really sorry to hear of the troubles you've experienced trying to get this matter resolved. Unfortunately, we are no longer fulfill [redacted] orders, and do not have the access to issue a refund for the order in question. If you are interested in reprints, we can certainly...

arrange that, but I will need some additional information from you to get those processed. I'm terribly sorry for the inconvenience and frustration this matter may have caused you. I will send you an email directly if you are interested in working with me to get reprints. Otherwise, you can contact the [redacted] Store directly to obtain a refund for your orders. I'm very sorry again for the trouble. I hope to hear back from you soon to work out a resolution for this. 
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
you can close the case after I see the refund on my credit card statement.
however, it needs to stay as the record, that my attempts to resole the issue directly with the company were ignored. clearly they think, that this can be done without consequences to the customers from the rest of the world, while American based customers are protected by Revdex.com.Sincerely,[redacted]

Hi Marcus,
I am really sorry to hear of the trouble you are having. Unfortunately, the link you provided was for [redacted] - not Teespring. I wasn't able to locate anything in our system with the information you provided. If you are seeing your art on our site, please fill out the form found...

here: [redacted]. 
If you click on "Notice and Takedown Report Form" and fill it out in it's entirety, our team will be happy to take care of it. If you were seeing your designs on [redacted], you'll want to contact their customer support team for further assistance as we have no affiliation with [redacted]. I hope this helps and apologize again for the trouble. Should you need further assistance from us, you may contact our support team via email at [redacted]
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have corrected the incorrect email earlier this afternoon  and have messaged Teespring informing them that I have.Still no word.Sincerely, [redacted]