Teespring, Inc.

Hi [redacted],
We sincerely apologized for the  delay with your payout. The wait has been due to a recent security update we made so that payouts and accounts would remain safe. As a result your pending payout has been processed.  Moving forward payouts will be processed within 7 business...

days once requested. We sincerely apologize again for any inconvenience or frustration we may have caused.  If you are in need of any further assistance, please contact our seller support team via email at [redacted]. 
Sincerely,
[redacted]

Hi [redacted],
I am terribly sorry to hear of the false advertising ad you saw on [redacted]. Unfortunately, our sellers are completely responsible for all promoting and marketing in regards to their campaigns. Teespring isn't responsible or affiliated with the advertisements you see on [redacted]. I'm...

truly sorry to hear that the seller you ordered the stickers from had misrepresentation of what you would be getting when placing the order. 
Teespring does not offer car decals or stickers with clear backgrounds. On our site, it specifically is listed as a sticker, and includes the size you will receive before placing the order. I apologize for the confusion. You may check the details here: [redacted]. Unfortunately, we do not typically accept returns as all orders are custom printed, however, I see that the order has already been refunded, less shipping for this instance. 
You can expect to see that credit post back to your account shortly and no return of the product is necessary. I've also reported this instance to our seller support team so that they can take care of the advertisement you originally seen prompting you to place your order. This way that can be removed as we do not offer car decals or stickers with clear backgrounds. 
I truly apologize again for the confusion and the trouble. I hope this helps. Please don't hesitate to let us know if anything else comes up requiring assistance. We are happy to help anyway we can. 
Sincerely,
[redacted]

Hi [redacted],
I'm really sorry again for your frustration with this matter. As we discussed thru email, I already reprinted your orders on Aug 25 - after you confirmed your shipping address. The tracking shows that they were delivered to your parcel locker today. Please see tracking links below: 
[redacted]
Because we custom print all orders, we do not typically offer refunds, unless there was an error made on Teespring's end. However, I've gone ahead and issued shipping refunds for your original orders though, as they didn't arrive to you as originally expected as they were lost or stolen during the shipping process. You'll see those credits of $3.99 (x3) post back to your account within 3-5 business days, depending on the policies of your bank. 
If you wouldn't  mind, we are still interested in receiving information regarding your original attempts to contact us. We strive for excellence in regards to our customer experiences and if we've dropped the ball, we would like to correct it. If you could reply back to the email (case [redacted]) thread that I created when reaching out to you directly, we would really appreciate it - with any information you can provide regarding your first attempts of contacting us. 
Thank you for your time and understanding. If you are in need of any further assistance, please email us at [redacted] - or you can chat us through our website. 
Sincerely,
[redacted]

Hello,
I am really sorry to hear of the trouble with your order. I just wanted to confirm that I've responded to your husband's email offering a full refund as well as a $25 store credit for this inconvenience. Unfortunately, we won't be able to refund your credit card as we do not have access to...

that information as your order was processed through [redacted], a platform we are no longer fulfilling orders for. However, we are happy to issue your refund thru [redacted], but just need a [redacted] email address to send it to. 
I've included all of this information as well as how to redeem the store credit issued in the emails to your husband. I hope this helps and apologize again for all of the trouble. Please contact us at [redacted] if you are in need of any further assistance. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: as I have said each attempt made never provided a case number! I understand they are custom made but this was for a birthday gift that has been ruined and a new replacement order is useless Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi [redacted]
I am really sorry to hear of your frustrations using our site. We did stop offering phone support as we've restructured our customer service - by splitting it up into different departments to offer more efficient support. We now have a Buyer Support team and a Seller Support team -...

this way we can focus on the customer experience and maximize the service we provide. You can contact our buyer support team for general questions and for order inquiries thru email ([redacted]) or live chat thru our website ([redacted]).
Our Seller Support team can be contacted thru email ([redacted]) or chat thru our composer ([redacted]/design-launcher). I'm really sorry to hear that you've had trouble receiving your payout from your most recent campaign(s). Our Payouts team have been working around the clock to get these issues resolved. There has been a delay in payouts being processed due to new security features that have been rolled out.
I understand that with delay comes disappointment, but I assure you that these changes are for the benefit of our sellers. I have looked into your payout and see that it's been approved and will be received shortly. The check you requested will be mailed to the address originally entered when requesting your payout. If you are in need of any further assistance, please don't hesitate to reach out to our Seller Support team thru chat or email. All emails are answered within 24-48 hours.
Sincerely,
[redacted]

Hi [redacted], 
Thank you so much for reaching out to Teespring, I'm so sorry to hear about the trouble!
I have reviewed your order in question from the "[redacted]" campaign  and see the order was not delivered by the ETA provided (Sept 1st).  We sincerely apology as there...

was an error with the delivery. The order has been refunded in full for the amount of $38.40 CAD. This will reflect back into your account within the next 3-5 business days depending on your banking provider. 
It our goal to make every customer experience with Teespring a great one and I know we dropped the ball in this instance. I hope we can earn your trust back on a future order. If there is anything more we can do to help, you are more than welcome to reach out. 
 
Sincerely,
[redacted]

Hi [redacted],
I completely understand your frustration with this matter and wish I could provide you the information you are looking for. Unfortunately, I can't. I am only able to see that the order was placed on May 23, 2017 at 12:50 PM EST, with your email address, shipping to your name at your address, charging a card ending in [redacted]. I have no way to determine who placed this order or how they retrieved your personal information. 
I can tell you that the order has been fully cancelled and refunded and reported to our Fraud department for internal review. The only thing you can do at this point is to contact your financial institution to inform them of this matter - if you haven't already - and have a new card issued for account security. You can also look into additional ways to protect yourself from identity theft and fraud. I am truly sorry for the trouble this causes you. 
Please contact us via email at [redacted] if you have further questions or concerns and we'll be happy to help you with anything we can. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:I am still owed over 80 dollars for bank overdraft charges and they only paid me only what they owed me originally but their payment was few days late which cost me money. They didn't full fill their part of the deal. I will wait few more days and then I will take them to small claims court for a lot more then $80.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:It does not resolve any of the issues mentioned. Sincerely,[redacted]

Hi [redacted],
I am really sorry for the inconvenience and frustration with your seller account. I reached out to our seller support team and tech support for further information and it was found that the orders that were placed through the Marketplace are correct and were placed through the marketplace...

link. We can't, however, track users across devices. This means that if a user opens an email from a seller on their phone but later goes to their desktop and navigates to Teespring then to the campaign (or vice versa) we would charge the marketplace fee if the user found the campaign again through our marketplace. This also applies to social media as well.We are not able to send a screenshot of the search as it contains personal information of the buyers and due to our privacy policies, we are not able to disclose that information to you. I will be reaching out to you via email to assist you further in resolving this matter and truly apologize again for the trouble. If you have any further questions or concerns, please let me know. 
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]. I have received the requested payout from this company. Although I was not satisfied with how this was handled and the length it took to resolve this, the case can be closed.Sincerely, [redacted]

Hi [redacted],
We sincerely apologized for the  delay with your payout. The wait has been due to a recent security update we made so that payouts and accounts would remain safe. As a result your pending payout has been processed.  Moving forward payouts will be processed within 7 business days...

once requested. We sincerely apologize again for any inconvenience or frustration we may have caused. If you are in need of any further assistance, please contact our seller support team via email at [redacted]. 
Sincerely,
[redacted]

Hi [redacted], 
I apologize for the delay in responding to your rejection. After further review, I see that your orders were fully refunded. Refunds process within 3-5 business days typically, so you'll be seeing those credits soon, if not already. I apologize for the inconvenience and frustration this matter may have caused you. Please let us know if there is anything further we may be of assistance with. 
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As of now Teespring has been very responsive to my email now that Revdex.com has gotten involved.  I rather not it had turned out this way. It's just bad business practice to not respond to another business that is doing business on this platform.  
For now the responses that I have been getting are satisfactory.  Thank you Revdex.com.
Sincerely, [redacted]

Hi [redacted],
I am sorry for any confusion with the item ordered and that you weren't happy with the customer service you received. I've reviewed your case and see that originally, you ordered from the campaign seen here: [redacted]. Because the seller...

designed it with the word "MY" missing, it was determined that it printed correctly - which is why it was requested that you return the item. 
We do not typically accept returns because all orders are custom printed however, we didn't want you stuck with something you don't love, so it was offered to issue you a store credit on the campaign you intended to purchase from upon receipt of the returned item. I'm really sorry again for the inconvenience and frustration this may have caused you. I see that you also left a Revdex.com review, in which we went ahead and issued you the store credit for item intended to purchase, seen here:  [redacted]s. 
You'll be receiving that order between Jun 12 - Jun 15 - with no return necessary at this time. I hope this helps and truly apologize again for any trouble. Please reach out to us at [redacted] should you need any further assistance with anything. 
Sincerely,
[redacted]

Hi [redacted], 
I am really sorry to hear of the trouble with your buyer's order as well as the payout you requested for that order fulfilled. I have researched this and found that we are working with the buyer directly to resolve her issue and will ensure that she is fully taken care of to her...

satisfaction. I apologize for the trouble this has caused you. We've recently revamped our payouts process to help secure them for our sellers benefit. 
Because of the new process, it's caused some delays. However, rest assured, we will make sure you receive your payout as soon as possible. I truly apologize for the delay. If you need further assistance, please reach out to our seller support team via email at [redacted]. We're more than happy to help you anyway that we can. 
Sincerely,
[redacted]

Hi [redacted], 
Again, I'm so sorry for the inconvenience and frustration with this matter. I've been working with our management team to try to come up with something to help resolve this for you completely. I'll be reaching out to you via email directly so that you may provide me some additional information to get a refund processed for you through [redacted]. I'll need a [redacted] email address to send you your refund. 
I hope this helps and look forward to working with you to resolve this matter completely. Truly, I am so sorry for the trouble this has caused and the length it's taking to get resolved. 
Sincerely,
[redacted]