TEK PC Solutions

TODAY 9/29/ I HAD A APPOINTMENT WITH MR MANOJ
AND I AM TOTALLY SATISFIED AND GRATEFUL FOR PROFESSIONAL SERVICES PROVIDED

this was a very positive experience today, and I thank you ***

My initial printer issue led to discovery of a virus on two computersTechnicians efficiently remove infected files and restored my printer access

Complaint: ***I am rejecting this response because: The $was indeed another companyBut I still don't accept the response as the service that was provided (installation of free software) was not what the agreement was originallyAlso, the communication with the company was very unprofessional (ex:Employees don't know the name of their manager, say they worked for Microsoft) and very vague (ex: PC is 91% infected) and very pushy when asking questions(ex: Trying to resell yearly membership months)
My son did some of the communication for me with them seeing as he works in IT and he doesn't agree that they should charge people that much just to install software that is free to download, also the discussion he had with the "technician" and his manager gave him the impression that this company prays on people that don't understand IT(ex: setting up a router for a client remotelyThis is impossible since they wouldn't be able to connect in the first place)
The reason I hadn't called sooner to get my refund is that I didn't get any communication from them so I thought they had "ran off with my money"Then they started calling again saying that since my PC was 91% infected I had to purchase the $softwareThat $I was able to get refunded as it was purchased from a HONEST software company.Regards,*** ***

The only problem I have had was with the dispatch of my replaced printer in that my address was incorrectly written on the package However, Tom P*** your technician today has more than off-set that above mentioned inconvenience He was ever so knowledgeable, patient with me, and extremely professionable I am very happy with my new printer, Tom took care of the entire installation of my printer and I am grateful to him for his expert help

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Very good in solving problems

Dear *** ***
We regret the inconvenience caused to you and we offer our sincere apologies for the same
We are investigating the issue and will take appropriate action against the person who misinformed you about our services and productsWe have processed a full refund of $($349.97+$50.00) and the amount will be reflected in your card in 3-business daysThe transaction IDs are *** (for $349.97) & *** (for %50.00) We request you to keep the printer we have sent you as a goodwill gesture from our companyWe are a legitimate Computer Consultant company and believe in doing fair business

Tek PC has worked very hard to satisfy me I have some new and some old equipment which wasn't playing together very well As it turns out, some of my old equipment will not work with Windows 10, so they have offered to furnish a new printer that will work This is probably above and beyond what they would have had to do, but it is a gesture to make their customer (me) happy

Hello,PFA the Response Regarding the Revdex.com Complaint for the belowMentioned Customer: CustomerName: *** ***.Customer
Contact: ***Email Address: ***First Date ofContact: 24thMarch 2014.Last Date of Contact: 09thOctober 2014.InvoiceNumber: ***.PlanPurchased: One Year Technical Support Service for One Computer +Malwarebytes Support.Total Amount Paid: $199.99.Thanks & regards..Tek PC Solutions

I am very satisfied with the services from [redacted]. He is a man of his word. Also he helped me to put my faith on TEKPCSOLUTIONS again.

We are not proficient with computers, so appreciate the patience with which you have helped us Not only did you get the printer functional, you have also cleaned the computer for us.

Mark was very easy to work with over the phone and fixing not only my printer but also other issues with my computer.

These guys strive for perfection and made me happy.

I definitely recommend Tek PC Solutions to resolves your technical issues.

Handled my problems efficiently with expertise, I understood all that happened. I was answered to all my questions and concerns and all my problems and issues were resolved.

A job well done...!!!

this company got me hooked up with 2 printers and helped me to understand a number of things, the Representative was always respectful, kind and patient. I was convinced I needed to purchase a s/w support package but next day I found out I had already purchased that so they have agreed to return my money for that. Talked to [redacted] and felt satisfied.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I had the pleasure of speaking with your Technician, [redacted] today, Wednesday, March 2nd. Not only did he resolved my technical problem, but he assured me that my computer concerns would be taken care of. [redacted] displayed a very up beat attitude throughout our communication. Our was under a lot of pressure to complete an assignment for my boss. Without [redacted] knowledgeable expertise on resolving technical computer problems, I would probably be seeking employment elsewhere. Again, thanks [redacted]

Thanks for the great help of Mike S[redacted]

I was very very happy with the service that I've received. The technicians went above and beyond the service to help me.

I am very positive with my experience with this business.

I like the service very much. I have the issue for a while and it is really bother me very. Thank you very much for the help. {Tek PC Solutions}