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Terraboost Media

436 Eisenhower Ln N, Lombard, Illinois, United States, 60148-5404

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Terraboost Media Reviews (%countItem)

Horrible company that makes their money off the backs of small businesses that just want some advertisement at their local stores. They misrepresent their services and withhold material facts at the time of signing. Their design team takes forever to get anything done, which means you're not actually getting 12 months of advertisements. Oh, and their contract says they can take their sweet time on your design and change the location of your ad - and you can't do anything about it. Talk about unconscionable! They can also cancel at any time but you, as the consumer, have zero recourse. Their salespeople have no idea what's going on after you sign the contract. You'll never hear from the person you met with originally ever again. How they have any good reviews is beyond me.

I?m proud already after few words of advice from the district Manager Ryan Pike. I was planning to visit my location of the advertisement area.

Great on boarding experience. Positive and professional staff presence. Quick and efficient!!

I recently advertised with Terraboost Media and I very happy with their responsiveness and great customer service. I am running a kiosk ad at my local CVS and I have had a to. Of positive feedback from it!

Good communication & customer service. Inside & outside sales rep are very helpful.

Terraboost Media Response • Jul 31, 2020

Hi Yaon!

Thank you for taking time to leave us a review! We appreciate your business! Please let us know if there is anything else we can to do help out!

Matthew *** is an absolute professional. In my opinion, terraboost has a customer for life if he works for them. I would refer any business to Matthew. Best customer service ever!!!

Terraboost Media Response • Jul 29, 2020

Hi David!

Thank you for taking time to write us a great review! We appreciate your business and are glad that Matt has been great for you! Please let us know if there is anything else we can do for you!

I honestly don’t understand how this company is still in business.

The advertising is ineffective and they have a renewal automation system that you need to pay attention to or you will get stuck into another yearly contract. This is what happened to us. We tried to cancel due to their inability to keep our signage visible, but just gave us excuses and kept us in the contract. So, we bit the bullet and went forward with another year. Note that if you do purchase one of their kiosk signs, make sure that you a lot for a monthly check to make sure it’s up. Our sign has consistently been lost. When contacting them, we just got excuses. I actually have photo evidence of our sign missing for months, yet they’ve still have been charging us.

Now that they know we won’t be renewing our contract; their support has been terrible. We’ve been promised extra months of free advertising to quell our losses due to missing signage, lack of placement, etc., but as I write this review now, our sign is still missing. We don’t expect to see it put back even though we’re owed 7 months of advertising. We’d sue this company, but we’re a small local business and just don’t have the time or means to make it worth our while. I assume swindling local businesses is part of their business model.

We’ll never do business with this company again. If you’re reading this review, I really hope it helps. Stay away from this mismanaged company.

Terraboost is a great way for advertising. The lead manager Blake *** is a joy to work with and he is so professional and on top of it. I would recommend anybody to use this company for their advertisement.

Terraboost Media Response • Jul 27, 2020

Hi Devra!

Thanks for leaving us a review! We are glad Blake is taking care of you! Please let us know if there is any other way we can be of assistance!

My private preschool advertised in two CVS locations and it has been a positive experience thus far! From design to set up Terraboost has been great!

Terraboost Media Response • Jul 27, 2020

Hi Tracey!

Thank you for leaving us a review! Please let us know if there is anything else we can do to help you!

Terraboost Media to date has been exceptional in the Advertising Space.Budget friendly pricing, excellent Artwork created by our team too.Prompt emails, text messages & phone calls all along the processIn my many years of business advertising experience, Terraboost Media is stands heads & heels above the competition.My Florida Rep, Ryan is fantastic, experienced, accommodating & a true Professional.

Terraboost Media Response • Jul 27, 2020

Hi Anthony!

Thank you for such a great review! It's awesome to hear that Ryan has done a great job taking care of you! Please let us know if there is any other way we can be of assistance!

Ryan P at Terraboos was upfront, honest, and there were no surprises. We sponsor a few wellness stands and I have received great feedback from my local community.

Terraboost Media Response • Jul 24, 2020

Hi Scott! Thank you for your awesome review! We are glad Ryan has taken great care of you. Please let us know if there is anything we can do to help you in the future!

If I could leave zero stars I would. I placed an order 2 months ago. Wait until it was supposed to be shipped, nothing, eventually received a shipping number. It sat 'waiting to be received' for 2 weeks. Contacted them and they promised it would be shipped out in another 2 weeks. Time passes, reach out again,1-3 days. 3 days pass, contact again, now they do not have what we ordered over 2 months ago in stock, I opt to get their replacement. They guaranteed it would ship no later than 1-3 days. 3 days later, nothing. I am still in the phase of waiting for my item be shipped that I ordered in May. This company is a scam with their wipes, do not purchase from them and their shady business.

You pay a large amount of money and they don’t deliver anything remotely close to what you pay for. Always an excuse but never a resolution. Dont do business with this fly by night company. I paid 3500 for a generic ad they displayed, not what I approved. Pathetic pathetic company

I was autorenewed without my knowledge. No ROI. Not a single patient said they saw my name on a kiosk in a drugstore. My credit card had been canceled so they couldn’t charge me again. They called and I told them that their product didn’t work (I never personally verified I even had a kiosk up). I believe it’s a scam. Today I received a threatening letter stating I’d be sent to a collection agency if I didn’t pay. I don’t even have an active campaign running.

Fraudulent fake contract and overcharges with ZERO result. sold me few kiosk for the Ads. they kiosks were removed from their placed and shoved to corner back of the store, they did not refill the sanitation wipes and abundant the kiosk, the store closed and they keep charging my card even after contract was over. wasted thousands of dollars and did not get a Single client.
They never return calls and emails but still charge me for the non existent poster.
Seamless Unprofessional Thieves!

There should be a zero star option. After ordering product from this company in March and waiting 3 months, I finally had to file a complaint through my credit card to get my money back! Countless emails and voicemails went unanswered and the one time I spoke to someone, I was promised they would look into the time frame for shipping my product and get back to me. Weeks went by with no response. Either they just have the worst customer service possible or they are a complete scam. Either way I recommend going elsewhere because with Terraboost there's no product, just aggravation!!!

On June 3rd I wrote a review about not receiving my product or having any follow up from the times I reached out. Unfortunately my team did not inform me that on the same day I wrote the review the items had actually been delivered.
I do apologize for leaving a bad review when in fact it was my team that failed me.
Though ... you need to work on responding to people when they call or email. You state an email will be answered in 48 hours but that wasn't the case for me.

If I could make it zero stars I would. Ordered my product and received an email that they had a different item of same count in stock and could ship right away. Almost the 2 month mark and nothing. No calls, no emails. This company is looking shady to me.

Terraboost was very accommodating and professional in all our dealings. They created a beautiful ad for our local Jewel store! I would definitely recommend them for your advertising needs

I ordered a bulk order of sanitizing hand wipes from this business on May 2, 2020. At the time of order their website indicated a two week delivery window. I was charged at time of the order - $128. I have not received items, and I emailed and called Terraboost Media more than six times. All my phone inquiries have been passed on to a voice mail box - no return calls ever. None of my emails are responded to. I believe this business may be a total scam - would like to cancel my order and receive a refund.

Terraboost Media Response • May 28, 2020

Hi Catherine,

I spoke to the product team and they informed me that they processed a refund for you the day before yesterday. We apologize for your experience!

Customer Response • May 28, 2020

Revdex.com:
Thank you. I was contacted directly by TerraBoost Media to say that I would receive a refund. (I have yet to see it credited to my account, but assume it will take a few days to process.)

Sincerely,

Catherine S

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Address: 436 Eisenhower Ln N, Lombard, Illinois, United States, 60148-5404

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