Texaco Food Mart

I do apologize for the frustrating situation that you find yourself inThank you for sending me your last four of your card, with that information we were able to determine that truvision.shop is ran by an Independent AssociateMeaning it is not run by TruVision Health, we are currently in the process to identify the person who runs this site and ensure that this doesn't happen againIn the meantime the fastest solution to this situation would be to dispute the charge for $through your bank, this option may be faster due to the fact that TruVision Health has no record of your purchase/order through truvision.shop If you have any further questions you may reach out to us directly at [email protected]

Dear Ms [redacted] : We apologize for the frustrating situation you’ve experienced with TruVision HealthPlease know that it is our intention to provide the best customer service possibleWe’ve reviewed your situation, on Associate ID [redacted] , and would like to proceed with a full refund for order [redacted] , dated 5/25/for the amount of $$USDIt appears you’ve already had a 90% refund of $on 6/6/18, we’ll go ahead and refund the remaining 10% of $Please allow 5-business days for the refund to appear on your endIf there is anything else we can do, please let us knowRegards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for responding to my complaintI hope to buy from you again in the future Sincerely, [redacted]

Hello, Here at TruVision, we always want to rectify the situationPer the email she received with return instructions she was aware she needed to send it back to our office, not our warehouseIn our policies & procedures it does state the refund would take up to 4-weeks if the product was refused to our warehouse, and not returned to the officeHowever, we have gone ahead and issued the full refund in the amount of $We have reached out to the customer to ensure she is aware of the steps we have made to rectify this

Complaint: [redacted] I am rejecting this response because:I have already spoken to complianceYou have already directed me to support to get a refundSupport tried to send my refund to an invalid cardI contact them about this mistake only to be ignoredThen I message the Revdex.comI get a response saying that I have received a refund alreadyWhich I have notNow your asking me to talk to compliance Again? Are you going to direct me to support again? Who will then send me another fake refund? I have provided in email to one of your support ppl my account infoHer name was DominiqueYour company has ALL the appropriate info needed to provide my refund to the correct accountWhy is this so hard??? I'm not intending to be difficultBut we are approaching July, this began in May! I will email you, but if I don't get my refund I will be making another complaint with the Revdex.com Sincerely, [redacted]

Dear Ms [redacted] : We apologize for the frustrating situation you’ve experienced with TruVision HealthPlease know that it is our intention to provide the best customer service possible We’ve reviewed your situation, Associate ID [redacted] , and would like to proceed with a full refund for order [redacted] , dated 04/19/for the amount of $Please allow 5-business days for the refund to appear on your end If there is anything else we can do, please let us know Regards,

Dear Ms***: We apologize for the frustrating situation you’ve experienced with TruVision HealthPlease know that it is our intention to provide the best customer service possibleWe’ve reviewed your situation and it goes as follows: 02/15/– Order [redacted] was placed.02/27/– Revdex.com complaint received.03/03/– The Company received a call from you requesting a replacement due to the first having an incorrect address.03/05/– The Company sent a replacement.03/09/– The order was deliveredIf you would like a refund you’re welcome to return the order to the address below for a full refundTruVision HealthAttention: Associate Education & ConductS Business Park DriveSuite #114Draper, Utah If there is anything else we can do, please let us know Regards, Erik O***

Complaint: [redacted] I am rejecting this response because:I haven't received the money back like they said once I get the money back in my account I'll be happy with their responseI think it needs to be necessary that the company asks people if they want an autistic and not just send more and take money out of the account and more then the original purchaseIt should be a choice and one should have to verify or authorized each month to avoid these mistakes! Sincerely, [redacted] ***

Dear Ms [redacted] : We apologize for the frustrating situation you’ve experienced with TruVision HealthPlease know that it is our intention to provide the best customer service possibleWe’ve reviewed your situation, Associate ID [redacted] ,and would like to proceed with a full refund for order [redacted] , dated 2/25/18for the amount of $It appears you’ve already had a 90% refund of$on 3/13/18,we’ll go ahead and refund the remaining 10% of $Pleaseallow 5-business days for the refund to appear on your endIf there is anything else we can do, please let us know Regards, Erik O***

Dear Ms [redacted] : We apologize for the frustrating situation you’ve experienced with TruVision HealthPlease know that it is our intention to provide the best customer service possibleWe’ve reviewed your situation and it appears that a chargeback was filed for order [redacted] , and the funds returned to youIf there is anything else we can do, please let us know Regards, Erik O***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] ***

Dear Ms [redacted] : We apologize for the frustrating situation you’ve experienced with TruVision HealthPlease know that it is our intention to provide the best customer service possibleWe’ve reviewed your situation, Associate ID [redacted] , and would like to proceed with a full refund for order 3375413, dated 03/25/for the amount of $It appears you’ve already had a 90% refund of $on 04/10/2018, we’ll go ahead and refund the remaining 10% of $Please allow 5-business days for the refund to appear on your endIf there is anything else we can do, please let us knowRegards,

Dear Ms [redacted] , We apologize for the oversight in not responding to your complaint in a timely manner After reviewing your complaint, we were able to identify the person contacting youThis person is an Independent TruVision Health Associate and not an employee of TruVision HealthIn any case, we are reaching out to this person to educate them to respect the wishes of others and to prevent this from happening again to you or any other person Please let us know if you have any questions or further concerns, we’d be happy to help Regards, Erik O***Director, Associate Education & ConductTruVision Health Erik O***Director, Associate Education & ConductTruVision Health

Dear Ms [redacted] ***: I do apologize for the frustrations you have experiencedIt is always our best intention to provide you with a great experiencePlease contact us directly at [email protected], and we will be more than happy to rectify the situation Regards,

Sorry for your experienceI apologize you were not informed about the smartship process or our refund policyWe have made an exception, a full refund has been processedTell us why here

Hello, I discussed your case with our Customer Service department and it appears that your re-stocking fee was supposed to be waived in your case and was accidentally still chargedYou will be getting contacted by Customer Service and your re-stocking fee will be refundedWe apologize for the inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Ms***: We apologize for the frustrating situation you’ve experienced with TruVision HealthPlease know that it is our intention to provide the best customer service possible. We’ve reviewed your situation, Associate ID ***, and would like to proceed with a
full refund for order ***, dated 8/12/for the amount of $ It appears you’ve already had a 90% refund of $216, we’ll go ahead and refund the remaining 10% of $24. Please allow 5-business days for the refund to appear on your end. If there is anything else we can do, please let us know. Regards, Erik O***

TruVision is so sorry that *** *** *** did not enjoy her product from and her experience working with TruVision Health TruVision prides itself with prompt and courteous customer service, and this complaint is quite out of character of the experience most enjoy with TruVision
Health.Our records show that Ms*** requested a RMA on October 12, The product was returned and the refund was issued on November 2, Generally, TruVision does not refund customers for product that was not returned in resaleable condition Notwithstanding this policy, TruVision refunded Ms*** for product that had been opened and partially used.We trust that this issue has been resolved If you have any additional comments, questions, or concerns, please contact me.Thanks,Allen D***General CounselTruVision Health, LLCS Business Park Dr.Suite 115Draper, UT

Dear Ms***: We apologize for the frustrating situation you’ve experienced with TruVision HealthPlease know that it is our intention to provide the best customer service possible. We’ve reviewed your situation and would like to proceed with a full refund for order
for the amount of $98.74. It appears you’ve already had a 90% refund $80.98, we’ll go ahead and refund the remaining 10% of $17.76. Please allow 5-business days for the refund to appear on your end. If there is anything else we can do, please let us know. Regards, Erik O***