Texaco Food Mart

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Ms. [redacted]:   We apologize for the frustrating situation you’ve experienced with TruVision Health. Please know that it is our intention to provide the best customer service possible.   We’ve reviewed your situation, Associate ID [redacted], and would like to proceed with a full...

refund for order [redacted], dated 04/19/2018 for the amount of $172.53. Please allow 5-7 business days for the refund to appear on your end.   If there is anything else we can do, please let us know.    Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for responding to my complaint. I hope to buy from you again in the future. 
Sincerely,
[redacted]

I do apologize for the miscommunication. The refund had been processed on 3/27/2018 please allow up to 5-7 Business days from that day for you to see the refund.

Dear Ms. [redacted]: We apologize for the frustrating situation you’ve experienced with TruVision Health. Please know that it is our intention to provide the best customer service possible. Know that we’ve had exponential growth and unfortunately, we have not been able to keep up with demand....

We’re currently beefing up our staff to adequately support the field and avoid similar situations in the future. Regardless of the reason, we apologize to you Ms. [redacted] for the frustrating experience. If there is anything else we can do, please let us know.  Regards,   Erik O[redacted]

Complaint: [redacted]
I am rejecting this response because:I have already spoken to compliance. You have already directed me to support to get a refund. Support tried to send my refund to an invalid card. I contact them about this mistake only to be ignored. Then I message the Revdex.com. I get a response saying that I have received a refund already... Which I have not. Now your asking me to talk to compliance Again? Are you going to direct me to support again? Who will then send me another fake refund? I have provided in email to one of your support ppl my account info. Her name was Dominique. Your company has ALL the appropriate info needed to provide my refund to the correct account. Why is this so hard???  I'm not intending to be difficult. But we are approaching July, this began in May! I will email you, but if I don't get my refund I will be making another complaint with the Revdex.com. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I cannot dispute this charge with my bank- I’ve stated this a few times. My bank cannot dispute something that I willingly purchased.
Sincerely,
[redacted]