Texaco Food Mart

Mrs*** ***:Thank you for the response. As you have stated, we will wait for the results of the chargebackIf the result of the chargeback is not in your favor, please contact me directly([email protected]), include your ID number 421927, and we will find a solution.Regards,Erik O***Director, Associate Education & Conduct

I do apologize for the frustrating situation that you find yourself in. Thank you for sending me your last four of your card, with that information we were able to determine that truvision.shop is ran by an Independent AssociateMeaning it is not run by TruVision Health, we are currently in the process to identify the person who runs this site and ensure that this doesn't happen againIn the meantime the fastest solution to this situation would be to dispute the charge for $through your bank, this option may be faster due to the fact that TruVision Health has no record of your purchase/order through truvision.shop. If you have any further questions you may reach out to us directly at [email protected]

We apologize for your experience with our companyYour concerns regarding customer service have been relayed to management and are being addressedA refund has been issued to you for the remaining amount on the goodsAgain, we apologize for the confusion

Complaint: ***
I am rejecting this response because:I am not giving you any part of my card infoIt took you months to respond to this situationYou figure it outYour person stated I had active accounts and they only deactivated one when I emailed so obviously if that person can see my account info then you shouldI'm not going to trace back last year's records of you overcharging me when I first filed the complaint to now when you want to address it
Sincerely,
*** ***

Dear Ms***:? We apologize for the frustrating situation you’ve experienced with TruVision HealthPlease know that it is our intention to provide the best customer service possible.? We’ve reviewed your situation, Associate ID ***, and would like to proceed with a full refund for
order 3375413, dated 03/25/for the amount of $It appears you’ve already had a 90% refund of $on 04/10/2018, we’ll go ahead and refund the remaining 10% of $15.73.? Please allow 5-business days for the refund to appear on your end.? If there is anything else we can do, please let us know.? Regards,

Dear Ms***:? ? ? We apologize for the frustrating situation you’ve experienced with TruVision HealthPlease know that it is our intention to provide the best customer service possible.? We’ve reviewed your situation and it appears that a chargeback was filed for order
***, and the funds returned to you.? If there is anything else we can do, please let us know.? ? Regards,? Erik O***

Dear Ms.? ***:? We apologize for the frustrating situation you’ve experienced with TruVision HealthPlease know that it is our intention to provide the best customer service possible.? We’ve reviewed your situation, Associate ID***,and would like to proceed with a full refund for
order***, dated 2/25/18for the amount of $89.19.? It appears you’ve already had a 90% refund of$on 3/13/18,we’ll go ahead and refund the remaining 10% of $15.99.? Pleaseallow 5-business days for the refund to appear on your end.? If there is anything else we can do, please let us know.? ? Regards,? Erik O***

Dear Ms***:? ? ? We apologize for the frustrating situation you’ve experienced with TruVision HealthPlease know that it is our intention to provide the best customer service possible.? We’ve reviewed your situation and it goes as follows:? 02/15/??" Order *** was
placed.02/27/??" Revdex.com complaint received.03/03/??" The Company received a call from you requesting a replacement due to the first having an incorrect address.03/05/??" The Company sent a replacement.03/09/??" The order was delivered.? If you would like a refund you’re welcome to return the order to the address below for a full refund.? TruVision HealthAttention: Associate Education & ConductS Business Park DriveSuite #114Draper, Utah 84020? If there is anything else we can do, please let us know.? ? Regards,? Erik O***

Dear Ms***,? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? We apologize for the oversight in not responding to your complaint in a timely
manner.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? After reviewing your complaint, we were able to identify the person contacting youThis person is an Independent TruVision Health Associate and not an employee of TruVision HealthIn any case, we are reaching out to this person to educate them to respect the wishes of others and to prevent this from happening again to you or any other person? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Please let us know if you have any questions or further concerns, we’d be happy to help.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Regards,? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Erik O***Director, Associate Education & ConductTruVision Health? ? ? ? ? ? ? ? ? ? Erik O***Director, Associate Education & ConductTruVision Health

Complaint: ***
I am rejecting this response because:I haven't received the money back like they said once I get the money back in my account I'll be happy with their responseI think it needs to be necessary that the company asks people if they want an autistic and not just send more and take money out of the account and more then the original purchaseIt should be a choice and one should have to verify or authorized each month to avoid these mistakes!?
Sincerely,
*** ***

Sorry for your experienceI apologize you were not informed about the smartship process or our refund policyWe have made an exception, a full refund has been processed.? Tell us why here

Dear? Ms*** * ***:? I do apologize for the frustrations you have experiencedIt is always our best intention to provide you with a great experiencePlease contact us directly at [email protected], and we will be more than happy to rectify the
situation.? ? Regards,

Sorry for your experience. I do apologize you were not informed about the refund policy. We have made the exception, a full refund has been processed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Sincerely,
[redacted]

Hello, I discussed your case with our Customer Service department and it appears that your re-stocking fee was supposed to be waived in your case and was accidentally still charged. You will be getting contacted by Customer Service and your re-stocking fee will be refunded. We apologize for the...

inconvenience.

Dear Ms. [redacted]: We apologize for the frustrating situation you’ve experienced with TruVision Health. Please know that it is our intention to provide the best customer service possible. We’ve reviewed your situation, on Associate ID [redacted] , and would like to proceed with a full refund...

for order [redacted], dated 5/25/2018 for the amount of $$98.80 USD. It appears you’ve already had a 90% refund of $75.01 on 6/6/18, we’ll go ahead and refund the remaining 10% of $23.79. Please allow 5-7 business days for the refund to appear on your end. If there is anything else we can do, please let us know. Regards,

Hello, It appears that your package has not be sent back to us and therefor a refund cannot be given. Customer service will be contacting you shortly to assist you in the process of returning the package and then issuing you a full refund. Please be aware of the ability to refuse a package in...

the future and prevent yourself from having to return the package to corporate. Thank you for your patience and understanding.

Dear Ms. [redacted]   We apologize for the frustrating situation you’ve experienced with TruVision Health. Please know that it is our intention to provide the best customer service possible. We’ve reviewed your situation and would like to proceed with a full refund for order 2218666...

for the amount of$170.13. It appears you’ve already had a 90% refund for $154.23, we’ll go ahead and refund the remaining 10% for $15.90. Please allow 5-7 business days for the refund to appear on your end. If there is anything else we can do, please let us know.  Regards, Erik O[redacted]

Dear Ms. [redacted]:   We apologize for the frustrating situation you’ve experienced with TruVision Health. Please know that it is our intention to provide the best customer service possible. We’ve reviewed your situation, Associate ID 416459, and would like to offer a full refund...

for order [redacted], dated 2/12/18, for the amount of $170.73.  Unfortunately, we have not record of the order returned to the company. If you wish to proceed with the refund, please return the product to the address below via a trackable manner. Once the package is received, we will process the refund.   TruVision HealthAttention: Associate Education & Conduct12162 S Business Park DriveSuite #114Draper, Utah 84020 Also, please know your auto ship was cancelled on 2/26/18 to avoid any future automatic orders. If there is anything else we can do, please let us know.  Regards,   Erik O[redacted]

Dear Ms. [redacted],  We apologize for the frustrating situation you’ve experienced with TruVision Health. Please know that it is our intention to provide the best customer service possible. We will be more than happy to assist you further. Please email us directly at...

[email protected].  Thank you,