Texaco Food Mart

Hello, Here at TruVision, we always want to rectify the situationPer the email she received with return instructions she was aware she needed to send it back to our office, not our warehouseIn our policies & procedures it does state the refund would take up to 4-weeks if the
product was refused to our warehouse, and not returned to the officeHowever, we have gone ahead and issued the full refund in the amount of $We have reached out to the customer to ensure she is aware of the steps we have made to rectify this

Dear Ms*** * ***: We do apologize for the frustrations you have experiencedIt is our best intention to provide you with a great experiencePlease contact us directly at [email protected], we will be more than happy to rectify the
situation. Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Ms***: I apologize for the frustrating situation that you find your self in, and I am happy to assist youDo you happen to have any additional information like order number, ID number, the exact website the order was purchased from or the last four numbers of the card that was
used so that I may find the order/account? If you have any further questions or concerns please feel free to contact us. Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

*** *** ***: When a customer enrolls through our commit site, they receive free enrollmentIn the terms of free enrollment, it is stated that the customer will be put on an autoship to receive the same product days from the original order dateThe customer has until the autoship ships
out to make changes or to cancel the order. The customer was sent a decline notification that the original autoship decliningWe ask that the customer please contact [email protected] to resolve the issue internally

To be clear, in the history of the Company only two (2) accounts (*** and ***) were created with your name and detailsAll the charges on both accounts match with packages that have been delivered to your address, except for one package that was returned to the CompanyThis returned package was initially refunded 90% ($80.98) on 10/30/and a following refund of 10% ($17.76) on 04/05/This makes a full refund of $for the returned package Please provide us with any other information to help us find other charges you claim to haveOtherwise this matter is now closed Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will accept the remaining 10% of my refund that I am owed.
Sincerely,
*** ***

Dear Ms.***: I do apologize for the frustrations you have experiencedIt is always our best intention to provide you with a great experiencePlease contact us directly at [email protected], and we will be more than happy to rectify the
situation. Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Ms***: We apologize for the frustrating situation you’ve experienced with TruVision HealthPlease know that it is our intention to provide the best customer service possible. We’ve reviewed your situation on Associate ID *** and the most recent order we have for
you is on 10/27/for $We can confirm SmartShip was cancelled on 12/22/17, but no orders after this date were processed. Unfortunately, we are not able to find a charge of $on or around 2/28/Any additional information you may have to assist us, would be greatly appreciatedIf you’d like, you can reach us directly [email protected] or via phone 385-439-6907. We hope to hear from you soon to resolve this matter as soon as possible. Regards, Erik O***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello, We are more than happy to issue you a refundPlease just ship the unopened product back to the address given to you during the RMA processYou will not be charged a restocking fee provided that the package is received by TruVision HealthIf you have any questions you may contact
[email protected]

Dear Ms***We do apologize for the frustrations you have experiencedIt is our best intention to provide you with a great experiencePlease contact us directly at [email protected], we will be more than happy to rectify the situation. Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. They refunded my money, So thank you!!
Sincerely,
*** ***

Hello ***, Here at TruVision we always want to make your experience seamless as possibleI apologize that this has caused so many frustrations on your endI am not showing an order being placed on your account, hence why no order confirmations or tracking emails were sent. Our
customer service department information is posted online at Truvisionhealth.com, including business hours, a phone number and a live chat optionI will be reaching out to you personally to rectify the situationTalk soon, have a good day

Dear Ms***:Thank you for your email, I am happy to assist youOn 6/6/we refunded order *** for $75.01, we refunded the remaining 10% on 6/18/for $We can only return the funds to the card that the order was purchased with, if you canceled the card then the funds will still be attached to your bank accountWe suggest that you check with your bank to retrieve the funds, since on our end the funds have been returned. If you have any questions or concerns, please feel free to contact us. Thank you,

They have reimbursed my money as of Friday 6/8/2018, everything has been settled

I do apologize for your experience, we have made an exception and a full refund has been processedTell us why here

Dear Ms*** ***:I do apologize, I had mistyped that dateThe refund was done on June 11, at 8:02:AM (MST). Thank you,