This response concerns complaint ID [redacted] which I have filed with Revdex.com to which I have received message from Hollister CoCustomer Service Team on 07/06/2016.This is to inform you that Hollister Co Service Team didn’t provide me any proof of reselling pertaining to me personally as I have requested I didn’t request from HCo to inform me about HCo’s rights and rules which I know that exist, but I have clearly requested to provide me specific proof of reselling HCo’s merchandise that I boughtTo accuse someone of reselling merchandise without any specific and detailed proof is called wrongful accusation and harassment Suspicion is definitely not a proofTherefore, I am requesting once again from HCo to provide me with specific, detailed proof, not suspicion that I am reselling HCo’s merchandise as accusedIn reference to promo codes or price adjustment abuse: It is HCo who sends out promo codes to customersWhen customers are using HCo promo codes then HCo is accusing them for using these promo codesMoreover, HCo recently launched Club Cali which encourages customers to shop more and to earn reward points for each purchase which could be later redeemed for cashWhat a confusionOn one side HCo is encouraging customers to shop more, and on the other side HCo is accusing customers of reselling their merchandise when a customer makes more purchases.HCo does not have a right to accuse customers of resale of merchandiseIf HCo wants to limit number of purchases or orders, HCo should inform customers of such policy, but not to falsely accuse customers of resale of merchandise especially without any substantiated proof.When it comes to price adjustment, it is impossible for me as a customer to adjust any price online, thus your accusations against me as a customer are fabricated as wellAny price adjustment can be made only by a HCo’s customer representative and not by a customerAgain, this accusation is ridiculous and false.Please, send me requested proof of resale ASAP with specific details pertaining to my resale
I spent hours online and on telephone to make Abercrombie to find my orderAlso, I was very unhappy with my first order when they sent me wrong stuff Regards, [redacted]
Dear ***, We appreciate you taking the time to reach out to us regarding your recent store experienceWe will be forwarding your information to our District Manager for that store locationIn the meantime, we have sent you a 40% off coupon to your email addressThe code is [redacted] and expiration is 8/1/Please let us know if you have any other questions! Sincerely,Customer ServiceAbercrombie & Fitch
Dear [redacted] ,We apologize if you are still experiencing issues, but as previously stated, we do not have any outstanding pending charges to either of your accounts.The screen shot that you have provided is clearly showing that the $charge is pending - that is an authorization that occurred as soon as you placed your orderThis takes a few days to fall off and is dependent on your bankHowever, we do not show it on our end anymore at all As previously stated, your [redacted] ending in [redacted] was original authorized for $on November 25th, but when the [redacted] ending in [redacted] was added an additional $was authorizedWe have gone ahead and canceled and removed the additional authorization for $and you should see this reflect on your account by tomorrow The only charges that we see posted to your account are as follows: $to the [redacted] ending in [redacted] $to the [redacted] ending in [redacted] Please let us know if you have any additional questions, thank you for your patience and understanding
Complaint: [redacted] I am rejecting this response because:I have given you the details in the receipt I no longer live in that address Please send me a E-gift card instead
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear ***Thanks for contacting us about your orderWe are sorry for the inconvenience that has occurredWe would like to ask you to replace your order at Abercrombie.com with upgraded shipping on us We sent you a separate email regarding this issueOnce you replace your order reply to that email with the new order number and we can match the price of the previous order and waive your shipping charge.We apologize for the frustration this has caused you and we look forward to hearing from you soon.Sincerely,Customer ServiceAbercrombie & Fitch
Dear [redacted] , We want to first apologize for the experience you have faced while placing an order with us, order [redacted] We want you to know that we have listened to your calls and will be following up with our agents to ensure situations like this are handled better in the futureWe are happy to see that your order has since shipped, and should be arriving at our Chesterfield Hollister Costore location in the next two daysYou will receive an email once your order is ready to be picked upBecause of the issues you have faced with this specific order, we have issued a full refund ($60.68) to your cards on fileWe would also like to send you a $HCogift card for the inconvenienceIn order to get this sent out, please send us your preferred mailing address.We hope to hear from you soon, [redacted]
*** Thank you for contacting us regarding the quality issue on your Graphic Logo HoodieOur policy states that each company is allowed one refund or reship for quality issues or shipping issuesAs a one time courtesy we have refunded you Because you have had multiple refunds for quality issues and missing packages we are unable to provide refunds for future orders unless the items are returnedCustomer Service TeamAbercrombie & Fitch
Dear Mimi,We apologize for any confusion, however you can reference both your receipt of purchase and online invoice and will see that it shows a gift card was used to make the purchase/order and not cashYou may also reference our policy by clicking hereOur stores cannot place orders with cash, which is why the manager Alex advised you that you would need to purchase a gift card to order the pantsShe explained that you would only receive a merchandise credit in the event you would need to make a return, and that you would not receive cash backWe have attached copies of our return policy for you to reference which highlights that you will only receive merchandise credit when returning merchandise where a gift card was used to make the purchaseSincerely,Customer ServiceHollister Co
Dear [redacted] , Thank you for contacting us about your recent order [redacted] Unfortunately we are unable to remove the cost of shippingAs stated on our website, free shipping can only be applied to orders $and overThe total cost of your order was $which included the cost of shipping ($7.00) and tax ($.53) since the promo code that was already applied made the item you ordered freeWhen you placed the order the shipping cost was stated and submitting your order means you agreed to the shipping cost Customer Service TeamAbercrombie & Fitch
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meI thank Revdex.com a million for helping meIt was a legitimate returnI was just fighting for principlesThanks so much again More power to Revdex.com
Dear [redacted] Thank you for contacting us about your issueWe are sorry for the inconvenience that has occurredWe have gone ahead and removed the balances from your merchandise credits, and refunded to your Visa ending in [redacted] The refunded amount on order [redacted] is $The refunded amount on order [redacted] is This order used a 40% off promo, which is why the amount for this item is lowerPlease allow 3-business days for your card issuer to process these refunds and post them to your accountAgain, we apologize for the inconvenience.Sincerely,Customer ServiceAbercrombie & Fitch
[redacted] We're very sorry to hear about the shipping difficulties you faced trying to receive your order A refund of CAD has been issued by Linda, who was the customer service representative who emailed you back today, November 1, Linda also sent you a 30% off promotion and free shipping promotion to your email address, we hope you'll use them on an order with us again soon Please allow up to 3-business days for the refund to hit your account, depending upon your bank Again, we apologize for the frustration and inconvenience this has caused.Sincerely, Customer ServiceAbercrombie & Fitch
Hi [redacted] In order to look into this further for you, please send us the return receipt information or send us your order number.We hope to hear from you soon.Sincerely,Customer ServiceAbercrombie & Fitch
HCo is a private label brandIn order to protect HCo's intellectual property rights, any suspected resale of merchandise for personal and/or business profit is strictly prohibitedHCo will not accept any order that is deemed to possess characteristics of resellingHCo reserves the right to cancel any subsequent order from a customer who has been suspected of resellingWe have also detected a pattern of promo code and price adjustment abuse on many past ordersCustomer Service TeamHollister Co
I AM NOT IN POSSESSION of the gift card that supposedly still has a $balanceThis is because in the original order from October, ABERCROMBIE AND FITCH send me a sealed envelope with NO GIFT CARD AT ALL INSIDETHIS IS WHY THERE WAS ANOTHER ONE ISSUEDI have no way of using the purchased gift card with $balance remaining, and had it RE-ISSUED just because of this reasonI discovered that the re-issued gift card that I tried to use 11/had a balanceSO, THIS COMPLAINT IS STILL UNRESOLVEDI spent $only to be issued in the end THREE CARDS that were only worth $This is fraud, and I insist on a resolution of this matter Regards, [redacted]
***, We appreciate you contacting us regarding your recent returnWe are showing your opened a chargeback dispute with [redacted] for the remaining $345.69, which delayed your refundBelow is a summary of the returned amounts:March - $refund from a return to storeMarch - $ refund from a return to storeWe have looked over your [redacted] dispute and have refunded the remaining $with [redacted] You will see this amount in your account within the next daysCustomer ServiceAbercrombie & Fitch
***, Thank you for confirming the gift card informationA note has been made on your account to allow future orders as long as the gift cards are not purchased from Raise.com We apologize for the frustration this has causedHollister CoCustomer Service Team
Dear ***We are truly sorry to hear about your recent experience in our [redacted] Hollister Costore location when placing order [redacted] We understand how frustrating this must be, and that no one explained to you that you could not place an order by paying with cashIn order to place an order in a store (or online) you have to use a credit or debit card or a gift card or merchandise creditOrders are not able to be processed otherwiseWe are happy to offer solutions to you, but will need a bit more informationWe were able to locate your order and show that it was delivered on January 30th, and we were able to locate the purchase transaction of the gift card where you paid for it using cash.We show that the gift card was purchased and loaded for $38.22, $was given and $was given back in change in transaction #***The gift card was then used to place the orderAre you able to provide us with the return transaction information so that we can look into the options for resolution?Store ***Date Transaction #We are also going to be sending this to the District Manager of our [redacted] Hollister Costore so that they can address your concerns and coach their team appropriatelyThank you and we look forward to hearing from you soon!Customer ServiceHollister Co
This response concerns complaint ID [redacted] which I have filed with Revdex.com to which I have received message from Hollister CoCustomer Service Team on 07/06/2016.This is to inform you that Hollister Co Service Team didn’t provide me any proof of reselling pertaining to me personally as I have requested I didn’t request from HCo to inform me about HCo’s rights and rules which I know that exist, but I have clearly requested to provide me specific proof of reselling HCo’s merchandise that I boughtTo accuse someone of reselling merchandise without any specific and detailed proof is called wrongful accusation and harassment Suspicion is definitely not a proofTherefore, I am requesting once again from HCo to provide me with specific, detailed proof, not suspicion that I am reselling HCo’s merchandise as accusedIn reference to promo codes or price adjustment abuse: It is HCo who sends out promo codes to customersWhen customers are using HCo promo codes then HCo is accusing them for using these promo codesMoreover, HCo recently launched Club Cali which encourages customers to shop more and to earn reward points for each purchase which could be later redeemed for cashWhat a confusionOn one side HCo is encouraging customers to shop more, and on the other side HCo is accusing customers of reselling their merchandise when a customer makes more purchases.HCo does not have a right to accuse customers of resale of merchandiseIf HCo wants to limit number of purchases or orders, HCo should inform customers of such policy, but not to falsely accuse customers of resale of merchandise especially without any substantiated proof.When it comes to price adjustment, it is impossible for me as a customer to adjust any price online, thus your accusations against me as a customer are fabricated as wellAny price adjustment can be made only by a HCo’s customer representative and not by a customerAgain, this accusation is ridiculous and false.Please, send me requested proof of resale ASAP with specific details pertaining to my resale
I spent hours online and on telephone to make Abercrombie to find my orderAlso, I was very unhappy with my first order when they sent me wrong stuff Regards, [redacted]
Dear ***, We appreciate you taking the time to reach out to us regarding your recent store experienceWe will be forwarding your information to our District Manager for that store locationIn the meantime, we have sent you a 40% off coupon to your email addressThe code is [redacted] and expiration is 8/1/Please let us know if you have any other questions! Sincerely,Customer ServiceAbercrombie & Fitch
Dear [redacted] ,We apologize if you are still experiencing issues, but as previously stated, we do not have any outstanding pending charges to either of your accounts.The screen shot that you have provided is clearly showing that the $charge is pending - that is an authorization that occurred as soon as you placed your orderThis takes a few days to fall off and is dependent on your bankHowever, we do not show it on our end anymore at all As previously stated, your [redacted] ending in [redacted] was original authorized for $on November 25th, but when the [redacted] ending in [redacted] was added an additional $was authorizedWe have gone ahead and canceled and removed the additional authorization for $and you should see this reflect on your account by tomorrow The only charges that we see posted to your account are as follows: $to the [redacted] ending in [redacted] $to the [redacted] ending in [redacted] Please let us know if you have any additional questions, thank you for your patience and understanding
Complaint: [redacted] I am rejecting this response because:I have given you the details in the receipt I no longer live in that address Please send me a E-gift card instead
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear ***Thanks for contacting us about your orderWe are sorry for the inconvenience that has occurredWe would like to ask you to replace your order at Abercrombie.com with upgraded shipping on us We sent you a separate email regarding this issueOnce you replace your order reply to that email with the new order number and we can match the price of the previous order and waive your shipping charge.We apologize for the frustration this has caused you and we look forward to hearing from you soon.Sincerely,Customer ServiceAbercrombie & Fitch
Dear [redacted] , We want to first apologize for the experience you have faced while placing an order with us, order [redacted] We want you to know that we have listened to your calls and will be following up with our agents to ensure situations like this are handled better in the futureWe are happy to see that your order has since shipped, and should be arriving at our Chesterfield Hollister Costore location in the next two daysYou will receive an email once your order is ready to be picked upBecause of the issues you have faced with this specific order, we have issued a full refund ($60.68) to your cards on fileWe would also like to send you a $HCogift card for the inconvenienceIn order to get this sent out, please send us your preferred mailing address.We hope to hear from you soon, [redacted]
*** Thank you for contacting us regarding the quality issue on your Graphic Logo HoodieOur policy states that each company is allowed one refund or reship for quality issues or shipping issuesAs a one time courtesy we have refunded you Because you have had multiple refunds for quality issues and missing packages we are unable to provide refunds for future orders unless the items are returnedCustomer Service TeamAbercrombie & Fitch
Dear Mimi,We apologize for any confusion, however you can reference both your receipt of purchase and online invoice and will see that it shows a gift card was used to make the purchase/order and not cashYou may also reference our policy by clicking hereOur stores cannot place orders with cash, which is why the manager Alex advised you that you would need to purchase a gift card to order the pantsShe explained that you would only receive a merchandise credit in the event you would need to make a return, and that you would not receive cash backWe have attached copies of our return policy for you to reference which highlights that you will only receive merchandise credit when returning merchandise where a gift card was used to make the purchaseSincerely,Customer ServiceHollister Co
Dear [redacted] , Thank you for contacting us about your recent order [redacted] Unfortunately we are unable to remove the cost of shippingAs stated on our website, free shipping can only be applied to orders $and overThe total cost of your order was $which included the cost of shipping ($7.00) and tax ($.53) since the promo code that was already applied made the item you ordered freeWhen you placed the order the shipping cost was stated and submitting your order means you agreed to the shipping cost Customer Service TeamAbercrombie & Fitch
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meI thank Revdex.com a million for helping meIt was a legitimate returnI was just fighting for principlesThanks so much again More power to Revdex.com
Dear [redacted] Thank you for contacting us about your issueWe are sorry for the inconvenience that has occurredWe have gone ahead and removed the balances from your merchandise credits, and refunded to your Visa ending in [redacted] The refunded amount on order [redacted] is $The refunded amount on order [redacted] is This order used a 40% off promo, which is why the amount for this item is lowerPlease allow 3-business days for your card issuer to process these refunds and post them to your accountAgain, we apologize for the inconvenience.Sincerely,Customer ServiceAbercrombie & Fitch
[redacted] We're very sorry to hear about the shipping difficulties you faced trying to receive your order A refund of CAD has been issued by Linda, who was the customer service representative who emailed you back today, November 1, Linda also sent you a 30% off promotion and free shipping promotion to your email address, we hope you'll use them on an order with us again soon Please allow up to 3-business days for the refund to hit your account, depending upon your bank Again, we apologize for the frustration and inconvenience this has caused.Sincerely, Customer ServiceAbercrombie & Fitch
Hi [redacted] In order to look into this further for you, please send us the return receipt information or send us your order number.We hope to hear from you soon.Sincerely,Customer ServiceAbercrombie & Fitch
HCo is a private label brandIn order to protect HCo's intellectual property rights, any suspected resale of merchandise for personal and/or business profit is strictly prohibitedHCo will not accept any order that is deemed to possess characteristics of resellingHCo reserves the right to cancel any subsequent order from a customer who has been suspected of resellingWe have also detected a pattern of promo code and price adjustment abuse on many past ordersCustomer Service TeamHollister Co
I AM NOT IN POSSESSION of the gift card that supposedly still has a $balanceThis is because in the original order from October, ABERCROMBIE AND FITCH send me a sealed envelope with NO GIFT CARD AT ALL INSIDETHIS IS WHY THERE WAS ANOTHER ONE ISSUEDI have no way of using the purchased gift card with $balance remaining, and had it RE-ISSUED just because of this reasonI discovered that the re-issued gift card that I tried to use 11/had a balanceSO, THIS COMPLAINT IS STILL UNRESOLVEDI spent $only to be issued in the end THREE CARDS that were only worth $This is fraud, and I insist on a resolution of this matter Regards, [redacted]
***, We appreciate you contacting us regarding your recent returnWe are showing your opened a chargeback dispute with [redacted] for the remaining $345.69, which delayed your refundBelow is a summary of the returned amounts:March - $refund from a return to storeMarch - $ refund from a return to storeWe have looked over your [redacted] dispute and have refunded the remaining $with [redacted] You will see this amount in your account within the next daysCustomer ServiceAbercrombie & Fitch
***, Thank you for confirming the gift card informationA note has been made on your account to allow future orders as long as the gift cards are not purchased from Raise.com We apologize for the frustration this has causedHollister CoCustomer Service Team
Dear ***We are truly sorry to hear about your recent experience in our [redacted] Hollister Costore location when placing order [redacted] We understand how frustrating this must be, and that no one explained to you that you could not place an order by paying with cashIn order to place an order in a store (or online) you have to use a credit or debit card or a gift card or merchandise creditOrders are not able to be processed otherwiseWe are happy to offer solutions to you, but will need a bit more informationWe were able to locate your order and show that it was delivered on January 30th, and we were able to locate the purchase transaction of the gift card where you paid for it using cash.We show that the gift card was purchased and loaded for $38.22, $was given and $was given back in change in transaction #***The gift card was then used to place the orderAre you able to provide us with the return transaction information so that we can look into the options for resolution?Store ***Date Transaction #We are also going to be sending this to the District Manager of our [redacted] Hollister Costore so that they can address your concerns and coach their team appropriatelyThank you and we look forward to hearing from you soon!Customer ServiceHollister Co