Dear [redacted] We appreciate you sending in your receiptWe have issued a $refund to your Visa ending in This should post to your bank account in 3-business daysPlease let us know if you have any other questions.Sincerely,Customer ServiceAbercrombie & Fitch
Dear ***, We apologize for the frustration this has caused youIt is our policy that each customer is only allowed one refund or reship incident if a package is not received but shows deliveredOn 11/order [redacted] was refunded for $As a one time convenience we have issued a refund of $for order [redacted] You should see this back in your account in three to five business daysSincerely, A&F Customer Service Team
We apologize for the negative experience you are having with us for your first order! We cannot apologize enough, but due to the large volume of orders we are experiencing delays at our Distribution Center as well as with our shipping carriersWe show that your order has shipped out and it now with FedEx, and we show the estimated delivery of December 14, We will also be reviewing the communication you have with our representatives to help ensure that experiences like yours do not happen in the futureTo help make this right, we have sent you a 40% off promotion to use on your next online order or in store purchase with usThis will be coming in a separate email, but we have included it below for you to reference.We do hope that you will give us another chance!Sincerely, Customer ServiceAbercrombie & Fitch
We sincerely apologize that you are having difficulty with merchandise purchased at one of our Hollister Costore locationsWe have read through your previous communication with Customer Service and apologize if you feel you were being asked to provide too much informationWe do want to get this resolved for you, but we asked the information so that we could locate your original purchase as we need it to issue any type of refund which is what you were asking forOn September 27, you emailed in with your complaintWe responded in the same day asking for the purchase information and photos of the quality issueLater the same day, you did let us know that it was purchased at the Mayfair Hollister Costore using a Visa and then sent in photos in a separate emailOne photo displays the quality issue where the pants appear to have rippedThe other photo is of a different pair (color is darker) just displaying the Hollister label.On September 28, we asked again for the remaining purchase details (last of the card used and purchase date) so that we could locate the purchase in order to resolveOn the same day, you responded with the following:"I don't have the time to figure out which card I used I have literally spent thousands at Hollister and Abercrombie for both me and my children over the yearsThey are grey skinny twill I used a debit card I lost and again, am not researching for $ [redacted] Have a great day"Later on the 28th, we apologized but explained that without locating the purchase or proof of purchase we would not be able to assist furtherYou then responded with the following:VISA ending in [redacted] Don't bother, I'm contacting the Revdex.com'We understand how frustrating this must have been, but it is our policy to verify proof of purchase before issuing any type of refund or replacementWe would be happy to accommodate you for this instance and send you a replacement pair for the pair in which we have the photo displaying the quality issueIf you would like to pick out a pair from our website, and provide us with the sku and size we will have them sent out.Thank you for your patience and understanding,Customer Service Hollister Co
[redacted] Thank you for that information I was able to find the orders in our system that were flagged with association to the original disputed order in I have removed all association to the dispute, and placed several notes in our system to prevent any future cancellations of your orders because of that dispute.You should not have any future issues with cancellations of your orders I would like to send you a 30% off promotion to use on your next order with us for this inconvenience There is a customer profile associated with these orders under the email address [redacted] and I am able to send the promotion to that email address.Thank you for your patience as we resolved this matter.Customer ServiceAbercrombie & Fitch
Dear James, Thank you for contacting us about your recent order After the order is placed there is a very short window where the address can be altered so that it can be released into the shipping process as quickly as possibleOnce it is released and in the hands of the shipping company we are unable to change any informationWe apologize for the frustration this has caused and have passed your feedback to the proper business team for reviewFor the inconvenience, we have sent a promo code for 30% off your next order to [email protected] Service TeamHollister Co
Thank you for contacting usAfter reviewing your order we see that the shipping fee was correctly deducted from your total order amount You received a discount of $which included the difference between the unit price and the actual total amount charged for each item ($217.12), the tax adjustment on the new price of the order ($24.58) and the shipping fee ($7.00)With that discount applied, the total of $reflects the correct amount Customer Service TeamHollister Co
Thanks for emailing us at A&F about your recent order.It looks like your recent order has been incorrectly cancelled and we would like to ask you to replace your order at Abercrombie.comWe have sent a promo code for free shipping on your next order for the inconvenienceYour credit card has not been charged for the cancelled order, and any authorization holds will drop off your account in three to five business days.We apologize for the frustration this has caused you.A&F Customer Service Team
Dear ***,We do apologize for your recent experience while ordering off our abercrombie kids website. We are still looking into the issue with your promo code, but we have issued two refunds for both of your orders. For order 20119472273, we have issued a $37.76 refund. For order 20119471734, we... have issued a $139.26 refund. Both of these will appear on your PayPal account. Please let us know if you have any other questions!Sincerely,Customer Serviceabercrombie kids
We sincerely apologize for your recent experience with your recent Hollister Coorder [redacted] We see that a refund was issued for the two items in the amount of $back to the [redacted] ending in [redacted] on December 21, This should post within 3-business days from the process date The Cable Sweater Dress is no longer available, and we will not be able to send that out to you, but we can request to have the Waffle Lace Panel Henley in Dark Grey size Medium sent out at no additional costWe have done this in a new order, order number [redacted] We are truly sorry for this inconvenience and do hope that we will see you shopping again soon.Sincerely,Customer ServiceHollister Co
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Thank you very much,
Dear ***,Thank you for reaching outWe were notified of your complaint on our Facebook profilePlease know your refund was processed on January Sincerely,Customer ServiceHollister Co
We have gone ahead and issued a refund for the gift card in the amount of $back to the PayPal account that was used on order [redacted] We cannot apologize enough for the misunderstanding and inconvenience, to help make this right, we have also sent you a 30% off promotion to use on your next order or store purchase with us, this was sent to the email address [redacted] @juno.com, we do hope that you will give us another chance!Sincerely,Customer ServiceHollister Co
Dear Wang,We appreciate you sending in your purchase informationIn order to look into this further for you, please send in pictures of your items without the labelsWe will need this to determine if further action needs to be takenHope to hear from you soon!Sincerely,Customer ServiceAbercrombie & Fitch
[redacted] We apologize for the frustration this has caused youWhen a customer emails in saying that they did not receive their package we resend the items at no additional cost so they receive the items they originally paid forIn this case we were unable to reship three of the items because they were sold out so we issued you a refund of $When we resend a package to a customer it is in our policy that they must return it within days or they will be recharged for the items we refunded them forThe return label is free so there is no charge to send the package backIf you would like to keep all of the items that came in your original package please email us back at [email protected] so we can recharge you since we have refunded you for these itemsIf not please return the package using the Smartlabel providedFor the inconvenience we have sent a 20% off promo code to your email [redacted] Customer Service TeamHollister Co
I am rejecting this response because: I have retained legal help and choose to no longer deal with the company on this level They may contact my attorney 9015253450, Atty [redacted] A company that has a policy in place and chooses to LIE and SUPPORT a lying employee is a disgrace to consumers I have contacted [redacted] *** with WMC TV and he with my Atty intend to expose these fraudulent practices Please do not have this company contact me, only my attorney Thanks for nothing Revdex.com Regards, [redacted]
Dear [redacted] ,We sincerely apologize for the experience you had while shopping in our Santa Monica Abercrombie & Fitch store locationYour feedback is important to us and we do value and appreciate your loyalty with our brandWe will not be able to price adjust your previous purchase, which is why we offered and sent you a 40% off promotional code that you can use on your next in store or online purchase with usThis was communicated and sent to you on October 12, 2015.We do hope that you will give us another chance and we look forward to seeing you again soon.Sincerely,RachelCustomer ServiceAbercrombie & Fitch
I am rejecting this response because: As per my request ,business have to refund to my original payment method due to quality issue .Abercrombie customer service only process part of the refund beforeAbercrombie can look into incident# [redacted] in their system to get further information ,all relevant pictures were already send to Abercrombie in this incident number before .In addition ,their customer service also promise to refund any items that do not meet my expectation ,but their agent fail to do that .Please process the remaining refund back to my original payment method ASAP to get this issue resolved Regards, [redacted] ***
Dear [redacted] We appreciate you sending in your receiptWe have issued a $refund to your Visa ending in This should post to your bank account in 3-business daysPlease let us know if you have any other questions.Sincerely,Customer ServiceAbercrombie & Fitch
Dear ***, We apologize for the frustration this has caused youIt is our policy that each customer is only allowed one refund or reship incident if a package is not received but shows deliveredOn 11/order [redacted] was refunded for $As a one time convenience we have issued a refund of $for order [redacted] You should see this back in your account in three to five business daysSincerely, A&F Customer Service Team
We apologize for the negative experience you are having with us for your first order! We cannot apologize enough, but due to the large volume of orders we are experiencing delays at our Distribution Center as well as with our shipping carriersWe show that your order has shipped out and it now with FedEx, and we show the estimated delivery of December 14, We will also be reviewing the communication you have with our representatives to help ensure that experiences like yours do not happen in the futureTo help make this right, we have sent you a 40% off promotion to use on your next online order or in store purchase with usThis will be coming in a separate email, but we have included it below for you to reference.We do hope that you will give us another chance!Sincerely, Customer ServiceAbercrombie & Fitch
We sincerely apologize that you are having difficulty with merchandise purchased at one of our Hollister Costore locationsWe have read through your previous communication with Customer Service and apologize if you feel you were being asked to provide too much informationWe do want to get this resolved for you, but we asked the information so that we could locate your original purchase as we need it to issue any type of refund which is what you were asking forOn September 27, you emailed in with your complaintWe responded in the same day asking for the purchase information and photos of the quality issueLater the same day, you did let us know that it was purchased at the Mayfair Hollister Costore using a Visa and then sent in photos in a separate emailOne photo displays the quality issue where the pants appear to have rippedThe other photo is of a different pair (color is darker) just displaying the Hollister label.On September 28, we asked again for the remaining purchase details (last of the card used and purchase date) so that we could locate the purchase in order to resolveOn the same day, you responded with the following:"I don't have the time to figure out which card I used I have literally spent thousands at Hollister and Abercrombie for both me and my children over the yearsThey are grey skinny twill I used a debit card I lost and again, am not researching for $ [redacted] Have a great day"Later on the 28th, we apologized but explained that without locating the purchase or proof of purchase we would not be able to assist furtherYou then responded with the following:VISA ending in [redacted] Don't bother, I'm contacting the Revdex.com'We understand how frustrating this must have been, but it is our policy to verify proof of purchase before issuing any type of refund or replacementWe would be happy to accommodate you for this instance and send you a replacement pair for the pair in which we have the photo displaying the quality issueIf you would like to pick out a pair from our website, and provide us with the sku and size we will have them sent out.Thank you for your patience and understanding,Customer Service Hollister Co
[redacted] Thank you for that information I was able to find the orders in our system that were flagged with association to the original disputed order in I have removed all association to the dispute, and placed several notes in our system to prevent any future cancellations of your orders because of that dispute.You should not have any future issues with cancellations of your orders I would like to send you a 30% off promotion to use on your next order with us for this inconvenience There is a customer profile associated with these orders under the email address [redacted] and I am able to send the promotion to that email address.Thank you for your patience as we resolved this matter.Customer ServiceAbercrombie & Fitch
Dispute Resolved [redacted] ) Thu, 09/14/3:pm Hi the dispute associated with this email has been resolved
Dear James, Thank you for contacting us about your recent order After the order is placed there is a very short window where the address can be altered so that it can be released into the shipping process as quickly as possibleOnce it is released and in the hands of the shipping company we are unable to change any informationWe apologize for the frustration this has caused and have passed your feedback to the proper business team for reviewFor the inconvenience, we have sent a promo code for 30% off your next order to [email protected] Service TeamHollister Co
Thank you for contacting usAfter reviewing your order we see that the shipping fee was correctly deducted from your total order amount You received a discount of $which included the difference between the unit price and the actual total amount charged for each item ($217.12), the tax adjustment on the new price of the order ($24.58) and the shipping fee ($7.00)With that discount applied, the total of $reflects the correct amount Customer Service TeamHollister Co
Thanks for emailing us at A&F about your recent order.It looks like your recent order has been incorrectly cancelled and we would like to ask you to replace your order at Abercrombie.comWe have sent a promo code for free shipping on your next order for the inconvenienceYour credit card has not been charged for the cancelled order, and any authorization holds will drop off your account in three to five business days.We apologize for the frustration this has caused you.A&F Customer Service Team
We are showing the auth fell off his [redacted] charge on 5/12, so the funds should be back in his accountWe will stand on our original response
Dear ***,We do apologize for your recent experience while ordering off our abercrombie kids website. We are still looking into the issue with your promo code, but we have issued two refunds for both of your orders. For order 20119472273, we have issued a $37.76 refund. For order 20119471734, we... have issued a $139.26 refund. Both of these will appear on your PayPal account. Please let us know if you have any other questions!Sincerely,Customer Serviceabercrombie kids
We sincerely apologize for your recent experience with your recent Hollister Coorder [redacted] We see that a refund was issued for the two items in the amount of $back to the [redacted] ending in [redacted] on December 21, This should post within 3-business days from the process date The Cable Sweater Dress is no longer available, and we will not be able to send that out to you, but we can request to have the Waffle Lace Panel Henley in Dark Grey size Medium sent out at no additional costWe have done this in a new order, order number [redacted] We are truly sorry for this inconvenience and do hope that we will see you shopping again soon.Sincerely,Customer ServiceHollister Co
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Thank you very much,
Dear ***,Thank you for reaching outWe were notified of your complaint on our Facebook profilePlease know your refund was processed on January Sincerely,Customer ServiceHollister Co
We have gone ahead and issued a refund for the gift card in the amount of $back to the PayPal account that was used on order [redacted] We cannot apologize enough for the misunderstanding and inconvenience, to help make this right, we have also sent you a 30% off promotion to use on your next order or store purchase with us, this was sent to the email address [redacted] @juno.com, we do hope that you will give us another chance!Sincerely,Customer ServiceHollister Co
Dear Wang,We appreciate you sending in your purchase informationIn order to look into this further for you, please send in pictures of your items without the labelsWe will need this to determine if further action needs to be takenHope to hear from you soon!Sincerely,Customer ServiceAbercrombie & Fitch
[redacted] We apologize for the frustration this has caused youWhen a customer emails in saying that they did not receive their package we resend the items at no additional cost so they receive the items they originally paid forIn this case we were unable to reship three of the items because they were sold out so we issued you a refund of $When we resend a package to a customer it is in our policy that they must return it within days or they will be recharged for the items we refunded them forThe return label is free so there is no charge to send the package backIf you would like to keep all of the items that came in your original package please email us back at [email protected] so we can recharge you since we have refunded you for these itemsIf not please return the package using the Smartlabel providedFor the inconvenience we have sent a 20% off promo code to your email [redacted] Customer Service TeamHollister Co
I am rejecting this response because: I have retained legal help and choose to no longer deal with the company on this level They may contact my attorney 9015253450, Atty [redacted] A company that has a policy in place and chooses to LIE and SUPPORT a lying employee is a disgrace to consumers I have contacted [redacted] *** with WMC TV and he with my Atty intend to expose these fraudulent practices Please do not have this company contact me, only my attorney Thanks for nothing Revdex.com Regards, [redacted]
Dear [redacted] ,We sincerely apologize for the experience you had while shopping in our Santa Monica Abercrombie & Fitch store locationYour feedback is important to us and we do value and appreciate your loyalty with our brandWe will not be able to price adjust your previous purchase, which is why we offered and sent you a 40% off promotional code that you can use on your next in store or online purchase with usThis was communicated and sent to you on October 12, 2015.We do hope that you will give us another chance and we look forward to seeing you again soon.Sincerely,RachelCustomer ServiceAbercrombie & Fitch
I am rejecting this response because: As per my request ,business have to refund to my original payment method due to quality issue .Abercrombie customer service only process part of the refund beforeAbercrombie can look into incident# [redacted] in their system to get further information ,all relevant pictures were already send to Abercrombie in this incident number before .In addition ,their customer service also promise to refund any items that do not meet my expectation ,but their agent fail to do that .Please process the remaining refund back to my original payment method ASAP to get this issue resolved Regards, [redacted] ***