Dear [redacted] ,We apologize for the miscommunication and trouble it has taken for you to pick up your in store orderWe have refunded your Visa ending in [redacted] for your entire order of $Additionally, we are sending a 40% off coupon to your emal address to be used on your next order or in-store purchase with usSincerely,Customer Service Abercrombie & Fitch
Dear ***,We appreciate you taking the time to reach to us regarding your concernsWe will be passing this information on to the District Manager of our Hamilton Place store location for further reviewOur Ready for Pick Up does say a different person can pick up your order as long as they have both their ID and your Ready for Pick Up email.We are sending a 20% off coupon to your email address for your next purchase with usSincerely,Customer ServiceHollister Co
Dear ***,We have processed a $refund back to your Visa ending in [redacted] on order [redacted] We apologize for any inconvenience.Sincerely,Customer ServiceHollister Co
Dear Mr [redacted] ,Thank yuo for writing back to me I am including the additional information you requested:The dress was purchased at the [redacted] **My Credit Card's last four digits are ***I believe the amount was for $65Thank you[redacted] Enclosed - Original complaint letter
Dear [redacted] Thank you for contacting us about your issueWe are truly sorry for the inconvenience that has occurred.We have sent an email to your [redacted] account with this same information.Please go ahead and place a new order on our website for the dress in the size that you wantGo ahead and choose next-day shipping as well.Once you have placed the order, please reply to the email that we sent to your yahoo.com account with the new order number and we will adjust the price of the item to match your previous purchase, as well as waive the shipping cost.You can go ahead and return the other dress using the enclosed return labelWe will waive the return label feeIf there is a store near you, you can always make the return there too with your shipping invoiceAgain, we are truly sorry for the inconvenience that has occurredSincerely,Customer ServiceAbercrombie & Fitch
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me But, I did want to add that the credits to my account that were referenced by A&F were only applied after I filed this complaint (not prior) Also, I never did receive the 4th pair of pants - only pairs of pants
Dear ***,We appreciate you taking the time to respond back to our most recent messageWe have already sent an Abercrombie & Fitch merchandise credit to the address you provided in your original complaint to the Revdex.comYou will receive this gift card within weeksSincerely,Customer ServiceAbercrombie & Fitch
[redacted] We have sent your experience and contact information to the district manager of this store for further review and follow-upYou will receive an email and/or phone call from the district manager soon, if you haven't alreadyIf you would like to send your items back to our corporate office instead of going to the store, you may send your items and receipt to the following addressOnce we receive your items we will process a refund back to your original form of paymentPlease know you are responsible for any return shipping costsThank you for bringing this to our attention.Sincerely,Abercrombie & Fitch
Dear [redacted] ,We apologize for the frustration this has caused youA credit of $has been issued to your accountPlease allow 3-business days for it to appear back on your cardSincerely,Hollister Co Customer Service Team
Thank you for your prompt response in resolving this issueHowever, I never received a merchandise credit as I never returned the items to the store after the manager stated that he would only process a store credit.To reiterate, this is what I requested in my original complaint: A full refund to my original payment methodReimbursement of $for shipping to online return address using Abercrombie's courier, Purolator ($- see https://www.dropbox.com/s/0nzskiqqq1vez8k/Purolator%20A%26F.png?dl=)Reimbursemen...⇄ of $for travel to storeApology from ManagerThank you again for your prompt response and I look forward to resolve the complaint
Dear [redacted] , We do apologize for the experience you faced with your recent Abercrombie & Fitch orderWe are still looking into why you were charged in USD, and we do apologize for this inconvenienceWe have issued a full refund for your order back to your [redacted] ending in ***We are also sending a 30% off coupon to your email addressPlease use this on your next purchase with usPlease let us know if you have any other questions or concernsWe hope you'll give A&F another chance! Sincerely,Customer ServiceAbercrombie & Fitch
I am not canceling the order because I want my item and I have already paid for it I have already wasted enough time trying to solve this problemI complied with everything so I want them to preform their jobs since they have had my money for some timeI want my item as soon as possible or a replacement for it Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's... response. If you wish, you may update it before sending it.] RevDex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me. Regards, [redacted]
Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meThe jeans I originally had and would like are Store Item: [redacted] Web Item: [redacted] Size [redacted] and the shipping address is [redacted] ***
This is absolutely insaneA customer is only allowed one refund or reship incident? How about Abercrombie stops making mistakes and sending WRONG ITEMS, DIFFERENT SIZES THAN ORDERED, AND FORGETTING TO INCLUDE ITEMS THAT WERE PURCHASEDTake responsibility for your actions if you're going to hold me to "one refund or reship incident" This is exactly why Abercrombie continues to declineThis response from the "Customer Service" team is one that needs to be shared on reviews, blogs, twitter, etcNot once did they take accountability for their actions or genuinely apologize...they turn the tables on the customer who's paid close to $since SeptemberThis is what I'll do: Email me a label so I can return every single item that still is unopened with the tags on it that hasn't been worn and I will return every last item I have to your companyThen, I'll be patiently awaiting a refund for every item I includeI will not take this lightly as clearly your "CUSTOMER SERVICE" team doesn't want to be bothered with fixing their mistakesI'll be awaiting the label via email and will document each item on a list and take a photo of each itemWhen the items are returned, please issue a refund immediatelyIn regards to the Fierce cologne, I CALLED TWICE AND CHATTED TWICE TO FIX THE ISSUECHECK YOUR RECORDS! Absolutely disgusting
I do not have that exact order number anymore as it was over three years ago I have tried with my bank, Citibank, numerous times to have the money sent to youHowever, each time they tell me it is not possible as the account has been closed and they cannot just send money ( it must be a transaction )Please check under the names of [redacted] or [redacted] as they frequently order from A&F within the household Regards, [redacted]
Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meMy address, as requested by the business, is [redacted] Dr., Sandston VA That is where they can send the gift card.I appreciate their response and handling of this matter
Dear [redacted] ,We apologize for the miscommunication and trouble it has taken for you to pick up your in store orderWe have refunded your Visa ending in [redacted] for your entire order of $Additionally, we are sending a 40% off coupon to your emal address to be used on your next order or in-store purchase with usSincerely,Customer Service Abercrombie & Fitch
Dear ***,We appreciate you taking the time to reach to us regarding your concernsWe will be passing this information on to the District Manager of our Hamilton Place store location for further reviewOur Ready for Pick Up does say a different person can pick up your order as long as they have both their ID and your Ready for Pick Up email.We are sending a 20% off coupon to your email address for your next purchase with usSincerely,Customer ServiceHollister Co
Dear ***,We have processed a $refund back to your Visa ending in [redacted] on order [redacted] We apologize for any inconvenience.Sincerely,Customer ServiceHollister Co
Dear Mr [redacted] ,Thank yuo for writing back to me I am including the additional information you requested:The dress was purchased at the [redacted] **My Credit Card's last four digits are ***I believe the amount was for $65Thank you[redacted] Enclosed - Original complaint letter
Dear [redacted] Thank you for contacting us about your issueWe are truly sorry for the inconvenience that has occurred.We have sent an email to your [redacted] account with this same information.Please go ahead and place a new order on our website for the dress in the size that you wantGo ahead and choose next-day shipping as well.Once you have placed the order, please reply to the email that we sent to your yahoo.com account with the new order number and we will adjust the price of the item to match your previous purchase, as well as waive the shipping cost.You can go ahead and return the other dress using the enclosed return labelWe will waive the return label feeIf there is a store near you, you can always make the return there too with your shipping invoiceAgain, we are truly sorry for the inconvenience that has occurredSincerely,Customer ServiceAbercrombie & Fitch
Order in my purchase historyRegards, [redacted]
I reviewed the response made by the business in reference to complaint [redacted] , and find the resolution is satisfactory to me Regards, [redacted]
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me But, I did want to add that the credits to my account that were referenced by A&F were only applied after I filed this complaint (not prior) Also, I never did receive the 4th pair of pants - only pairs of pants
Dear ***,We appreciate you taking the time to respond back to our most recent messageWe have already sent an Abercrombie & Fitch merchandise credit to the address you provided in your original complaint to the Revdex.comYou will receive this gift card within weeksSincerely,Customer ServiceAbercrombie & Fitch
[redacted] We have sent your experience and contact information to the district manager of this store for further review and follow-upYou will receive an email and/or phone call from the district manager soon, if you haven't alreadyIf you would like to send your items back to our corporate office instead of going to the store, you may send your items and receipt to the following addressOnce we receive your items we will process a refund back to your original form of paymentPlease know you are responsible for any return shipping costsThank you for bringing this to our attention.Sincerely,Abercrombie & Fitch
Dear [redacted] ,We apologize for the frustration this has caused youA credit of $has been issued to your accountPlease allow 3-business days for it to appear back on your cardSincerely,Hollister Co Customer Service Team
It's over a year now and my mother was never once notified about the charge and customer service was rude to me Regards, [redacted] **
Thank you for your prompt response in resolving this issueHowever, I never received a merchandise credit as I never returned the items to the store after the manager stated that he would only process a store credit.To reiterate, this is what I requested in my original complaint: A full refund to my original payment methodReimbursement of $for shipping to online return address using Abercrombie's courier, Purolator ($- see https://www.dropbox.com/s/0nzskiqqq1vez8k/Purolator%20A%26F.png?dl=)Reimbursemen...⇄ of $for travel to storeApology from ManagerThank you again for your prompt response and I look forward to resolve the complaint
Dear [redacted] , We do apologize for the experience you faced with your recent Abercrombie & Fitch orderWe are still looking into why you were charged in USD, and we do apologize for this inconvenienceWe have issued a full refund for your order back to your [redacted] ending in ***We are also sending a 30% off coupon to your email addressPlease use this on your next purchase with usPlease let us know if you have any other questions or concernsWe hope you'll give A&F another chance! Sincerely,Customer ServiceAbercrombie & Fitch
I am not canceling the order because I want my item and I have already paid for it I have already wasted enough time trying to solve this problemI complied with everything so I want them to preform their jobs since they have had my money for some timeI want my item as soon as possible or a replacement for it Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's... response. If you wish, you may update it before sending it.] RevDex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me. Regards, [redacted]
Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meThe jeans I originally had and would like are Store Item: [redacted] Web Item: [redacted] Size [redacted] and the shipping address is [redacted] ***
This is absolutely insaneA customer is only allowed one refund or reship incident? How about Abercrombie stops making mistakes and sending WRONG ITEMS, DIFFERENT SIZES THAN ORDERED, AND FORGETTING TO INCLUDE ITEMS THAT WERE PURCHASEDTake responsibility for your actions if you're going to hold me to "one refund or reship incident" This is exactly why Abercrombie continues to declineThis response from the "Customer Service" team is one that needs to be shared on reviews, blogs, twitter, etcNot once did they take accountability for their actions or genuinely apologize...they turn the tables on the customer who's paid close to $since SeptemberThis is what I'll do: Email me a label so I can return every single item that still is unopened with the tags on it that hasn't been worn and I will return every last item I have to your companyThen, I'll be patiently awaiting a refund for every item I includeI will not take this lightly as clearly your "CUSTOMER SERVICE" team doesn't want to be bothered with fixing their mistakesI'll be awaiting the label via email and will document each item on a list and take a photo of each itemWhen the items are returned, please issue a refund immediatelyIn regards to the Fierce cologne, I CALLED TWICE AND CHATTED TWICE TO FIX THE ISSUECHECK YOUR RECORDS! Absolutely disgusting
I do not have that exact order number anymore as it was over three years ago I have tried with my bank, Citibank, numerous times to have the money sent to youHowever, each time they tell me it is not possible as the account has been closed and they cannot just send money ( it must be a transaction )Please check under the names of [redacted] or [redacted] as they frequently order from A&F within the household Regards, [redacted]
Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meMy address, as requested by the business, is [redacted] Dr., Sandston VA That is where they can send the gift card.I appreciate their response and handling of this matter