Revdex.com & Mr. [redacted],I would like to follow up with you on the email that you sent to the Revdex.com. The Finance Director spoke to Mr. [redacted] and he will be coming to the dealership on Friday 6/23/2017. The Director of Finance will take care of this matter. Thank you,Diane...
Good Afternoon, Texas Direct Auto is looking into this matter. The Customer Relations Team is working with upper management.Texas Direct Auto wants to make sure that each customer is taken care of.Thank you, Diane [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action...
would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]As of today I have not received any form of communication in regards to this issue. Texas Direct Auto has not acknowledged that there is a problem nor have they proposed a solution to the problem at hand. Meanwhile I am still stuck paying for a vehicle that I was conned into. Regards,Juan [redacted],
like to follow up with your email that you sent back to the Revdex.com. Yes sir [redacted] I did follow though with what I told you that I would do for you.The Title Department sent your plates and sticker out to you sir by [redacted] Tracking [redacted]. It shows that it was delivered to you on Tuesday 11/15/2016 at 2:50 pm. Thank you,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I received an offer that I was satisfied with, Texas Direct Auto picked up their vehicle this week and is working on completing the refund process. I want to thank both Revdex.com and Ms. [redacted] for assisting in correcting this mistake, below is a copy of the offer (I tried to copy and paste from my email).[redacted] Auto Finance Payoff$27,567.62 Trade In (Straight Buy)$1,100 to Ester [redacted] Reimbursement Payments$2,059.96 to Juan [redacted] Reimbursement Leather Installation$1,834.00 to Juan [redacted]----------------------------------------------------------$32,561.58 Grand Total
Good Morning All,In regards to Mr. [redacted] in our Customer Relations Department reached out to our Title Department on 03/27/2017 asking that Mr. [redacted] be updated on the status of his Title. Title Department is currently investigating and will contact Mr. [redacted] immediately...
with an update once all information becomes available.Thank you,Diane B[redacted]
Revdex.com, Ron [redacted] will be reaching out again to speak with customer on this matter. Texas Direct Auto has been speaking withcustomer on 2 different choices. Texas Direct Auto wants each customer to be satisfied.Thank You Diane [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. First this is ABSOLUTELY NOT TRUE. I have the emails to prove it. I contacted Melvin to let him know about the issue. (See email of June 17, 2016) I came into their office on or about June 18th and had to wait 45 minutes before I could speak to anyone concerning my issue. I spoke to Mr. Rob S[redacted] who I advised that I had a very hectic schedule and that I if I am not driving I am not making money. I was then advised to schedule a time to meet with their service manager to schedule a time, however, I could not make it do to a client appointment. I then contacted Mr. Ralph S[redacted] to inquire as to how long it would take if I drove the approximate 30 miles from 249/Cypresswood to their offices as I would need to have at least an approximate time to schedule my appointments with my clients. When I received this following email from Mr. S[redacted] it went directly to a voice mail, so there was no one to speak to about scheduling an appointment, something I personally believe Mr. S[redacted] could have handled right then and there while he had me on the phone by making an internal call to their service department as well as provide an estimated timeframe in regards to how long I would be without a vehicle. none of these occurred.When Texas Auto Direct states that they have made several attempts to service me to rectify this issue I would like to know when and where? On July 12, 2016 Mr. S[redacted] said he would call me back in regards to my issue, that call was NEVER received. (Spoke to him on 7/12/2016 at approximately 930am. He advised he would call back. When I asked when he advised at approximately 11am. Never received the call. That is when I contacted the Revdex.com.If this company was SINCERE in their efforts, all they have to do is to pick up the phone and call.Sincerely,[redacted] ** ** *From: [redacted] [mailto:[redacted]] Sent: Tuesday, July 12, 2016 5:54 PM To: 'Ralph S[redacted]' <Ralph.S[redacted]@texasdirectauto.com> Cc: 'rod.s[redacted]@texasdirectauto.com' <rod.s[redacted]@texasdirectauto.com> Subject: RE: Texas Direct Auto Customer Relations Importance: High So as a “Customer Relations Manager” this is not something you can do as “Service To Your Customer?” Tried calling the number you provided. It went straight to voice mail. You have given me two weeks to get this done. I am available tomorrow, afterwards the rest of my week is booked. So could you provide me with an equitable solution? It is really difficult to schedule something when one is unable to speak with a live person. Also I was expecting your call at 1130am which I never received. This is SO FRUSTRATING! ! ! ! ! ** ** ** *From: Ralph S[redacted] [mailto:Ralph.S[redacted]@texasdirectauto.com] Sent: Tuesday, July 12, 2016 5:07 PM To: [redacted] <[redacted]> Subject: Re: Texas Direct Auto Customer Relations Mr. [redacted] you have to contact the service department to schedule an appointment. The number is ([redacted] and the Task # is [redacted]. Best regards, Ralph Breton-S[redacted] Customer Relations Manager Direct line: [redacted] Fax line: 832-310-2216 Email: Ralph.S[redacted]@texasdirectauto.com From: [redacted] <[redacted]> Sent: Tuesday, July 12, 2016 2:47:17 PM To: Ralph S[redacted] Subject: RE: Texas Direct Auto Customer Relations Ralph: I have an 11am drop off at IAH tomorrow. I will bring the vehicle to your place by 1PM. Will I need a rental or do sit and wait for the work to be done? I truly would prefer not to have to make two round 50 mile trips to your facilities. Time is more important to me than money. If something takes a lot it time, it costs me a lot of money. I hope you understand. [redacted] **From: Melvin S[redacted] [mailto:Melvin.S[redacted]@texasdirectauto.com] Sent: Friday, June 17, 2016 9:43 AM To: [redacted] <[redacted]> Subject: Re: Melvin From Texas Direct Auto Car Fax ReportI very sorry for all the convenience of the vehicle I going to forward this to costumer relationship and see what we can do to address this issue Sent from my [redacted] On Jun 17, 2016, at 9:16 AM, [redacted] <[redacted]> wrote:Melvin: I am going to be returning the vehicle. There are way too many things wrong with it. 1. The driver’s seat does not go up and down. It only goes back and forth and tilts. 2. The passenger side rubber lining on the passenger door is not original. I was replaced and is coming off. 3. The paint on the driver’s side door and driver’s side passenger door is peeling off, as well as paint on the passenger side doors. I have been purchasing cars for over 45 years and this is by far the WORST car buying experience I have ever had. I will be contacting the owners of the store to let them know of my experience. Regards, [redacted] ** I very sorry for all the convenience of the vehicle I going to forward this to costumer relationship and see what we can do to address this issue Sent from my [redacted] On Jun 17, 2016, at 9:16 AM, [redacted] <[redacted]> wrote: Melvin: I am going to be returning the vehicle. There are way too many things wrong with it. 1. The driver’s seat does not go up and down. It only goes back and forth and tilts. 2. The passenger side rubber lining on the passenger door is not original. I was replaced and is coming off. 3. The paint on the driver’s side door and driver’s side passenger door is peeling off, as well as paint on the passenger side doors. I have been purchasing cars for over 45 years and this is by far the WORST car buying experience I have ever had. I will be contacting the owners of the store to let them know of my experience. Regards, [redacted]1. I personally brought in the vehicle to speak with someone about the issues when I purchased the vehicle and had to wait 45 minutes before anyone saw me. Finally a Mr. Rod S[redacted] did speak with me at which time I advised him I had a very busy schedule.2. I then received an email from Mr.
[Provide details of why you are not satisfied with this resolution.]First this is ABSOLUTELY NOT TRUE. I have the emails to prove it.1. I personally brought in the vehicle to speak with someone about the issues when I purchased the vehicle and had to wait 45 minutes before anyone saw me. Finally a Mr. Rod S[redacted] did speak with me at which time
Regards,
RE: Revdex.com
Complaint ID [redacted]
Dispute Resolution Team and Ms. [redacted],
Our
commitment to our customers is to select the best pre-owned vehicles
available. However, no matter how
carefully our...
vehicles are inspected, used vehicles may develop mechanical
problems requiring repair.
In
reviewing your transaction history I did find that approximately 6 weeks after
your purchase you contacted one of our Customer Service Agents stating that the
Check Engine light was illuminated. As a
courtesy to you, Texas Direct Auto agreed to diagnose the issue at no
charge. On March 7, 2017, you were
provided a rental vehicle as alternate transportation at no charge while your vehicle
was inspected. The inspection revealed
that the Check Engine light was not on, and no stored codes were
discovered. A complimentary oil change
was performed and the vehicle was returned to you. On March 16, 2017 you returned stating the CV
axle was leaking. That repair was also
performed at no charge to you. I have
attached copies of the repair orders for your review.
In your
complaint you have requested that the vehicle be replaced without penalty to
you. As it was explained during your
last visit, you may trade or sell your vehicle at any time. The appraised value of your vehicle will be
based on its overall condition, mileage, and the current market at the time you
decide to trade or sell.
Customer
satisfaction is extremely important to me and my team at Texas Direct
Auto. Please let me know if you have any
additional questions or concerns regarding your purchase, or if there is
anything I can do in the future to assist with your vehicle needs.
Kind
Regards,
Tom
[redacted]
VP of
Retail Operations
Revdex.com, Dispute Team and [redacted],Good afternoon, The price agreed to between [redacted] and the sales representative was $ [redacted], and was accepted by Texas Direct Auto. Disclosed on every purchase order down at the bottom in the" DISCLAIMER OF WARRANTIES" section states " THIS ORDER IS...
NOT BINDING UNTIL ACCEPTED BY DEALER.[redacted]Texas Direct Auto
RE: Revdex.com
Complaint ID [redacted]
Ms. [redacted],
In reading
your complaint, it seems there is a misunderstanding regarding inquiries and
how they may impact your credit report.
I have included links below to [redacted] and [redacted], both organizations
trusted by millions of customers and...
businesses to collect and provide accurate
data and analytics allowing businesses to make informed decisions. The links explain how Hard Inquiries can
affect your credit score, and exceptions to the scoring, such as shopping for a
mortgage or an auto loan.
[redacted]
Basically,
credit scoring systems allow consumers to “shop” for the best deal without
negatively impacting your score by counting all inquiries in a given period as
a single inquiry.
Customer
satisfaction is extremely important to me and my team at Texas Direct
Auto. Please let me know if you have
additional concerns or questions regarding your purchase, or if there is
anything I can do in the future to assist with your vehicle needs.
Kind
Regards,
Tom [redacted]
VP of Retail
Operations
[redacted], Good morning, I will be more than happy to take a look into this matter for you sir. Texas Direct Auto wants to make sure that each customer is taken care of.I will send you a email today so we can start the process to have the deposit refunded. I apologize that they...
gave you a interest rate that you were not happy with. I look forward to getting you taken care of.Thank you again,Diane [redacted] Texas Direct Auto Customer Relations Director
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I understand & agree to the settlement amount of $1,278.00 being sent to me early this next week However, the Title issue of NOT having Title to my truck since early July is an issue I am the one that is required to email or call Texas Aoto direct several times to get the same answer, "we will follow up on it & get back to you" i do do hope that once & for all that both parties can come to an amicable resolution, that being both $1,278 being sent & that the Title to the truck wil be sent in the very near future. We can all move on from there happy with the outcome. thank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I don't see how there was no intentional misguide used in this case. Yes it is true I was offered a lower interest after "there mistake" was made. But I did not care for getting a lower interest. I was more focused on how I was lured in with a direct email from [redacted] that contained this in the message: "Here is you bill of sale at 2.99% pymts are about 535 with tag taxes all fees and warranty Thanks [redacted] ". Also attached was a bill of sale that numbers and interest rate configured with the given amount in the email. Attached will be screenshots of both email and attachment to prove intentional misguide was used. It is also not very sad that I would use social media, to me it's informative. It is clear you guys are not gonna resolve any of the issues I had this particular day. All I hope to do is prevent this from happening to other people by giving then my first hand BAD experience I had as a customer of TDA. THANK YOU, [redacted]
See attached warranty paperwork. When I bought it the salesperson Moses, said it is a 48 month warranty or 100,000 miles, he never explained that it would be backdated to 2011. when I spoke to him earlier this week he explained that it was a 48 month then a day later he retracted that...
statement and said it was a different policy and that it would be backdated to 2011, even though when he sold it to me he did not say that.
Mr. [redacted] contacted our Sales Manager Ron S[redacted] in regards to repair work for his vehicle. Ron passed the information on to me along with a quote that Mr. [redacted] sent for the repair work. After review with Sales Manager, I informed Mr. [redacted] that we would assist with $410.00 of...
the repair work. He was not pleased with this amount. I then took the file for another review with Sales Manager, where we agreed to send parts needed and assist with $300.00 of the labor charges. Again, Mr. [redacted] was not pleased. After speaking with Mr. [redacted] he expressed that if we would assist with half of the estimate, a total of $1,278.00 he would be satisfied. I then took for an additional review, and we agreed to assist with this amount with a returned signed and notarized copy of a Mutual Release. I explained this to Mr. [redacted] and he agreed. Shortly after, I received a phone call from Mr. [redacted] stating that he would sign the Mutual Release but he would NOT have it notarized. I explained that this is policy and that I would not be able to accept without the notary. He explained that this would be a huge inconvenience to him as he lives 45 minutes from the nearest town. With this information and understanding his potion on the matter, I inquired with [redacted] Leonhardt who is also a Customer Service Manager as to if we would be able to accept the Mutual Release without a notary. Upon this, it was discovered that [redacted] had already assisted Mr. [redacted] with a previous matter in “Good Faith” and explained that there would be no further assistance with his vehicle due to the fact that he purchased “As Is”. Once this came to light, an additional review was needed of the matter I was assisting with. It was then determined that we would not be able to assist Mr. [redacted]. I explained this to Mr. [redacted] who was not pleased. I then had Ron reach out to him again as well and explain that we would not be able to assist due to us previously assisting and informing him that there would be no additional assistance after.After final review, and as Mr. [redacted] and I discussed, we will send full amount of $1,278.00 to Mr. [redacted]. I will also keep Mr. [redacted] informed with any and all update on his title.Diane B[redacted]Thank you,
Revdex.com:
This letter is to inform you that Texas Direct Auto has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/26/2016 and assigned ID [redacted]I got a call from the director of Customer Service who apologized for the delay, and...
then overnighted the refund check to me, which I received today. She was very polite and professional. It seems my request had gotten buried in their paperwork process. Not only am I satisfied with their resolution in this case, I again have a positive opinion of Texas Direct Auto. If I am shopping for a used car again, I will definitely consider Texas Direct Auto.
Regards, [redacted]
Revdex.com & Mr. [redacted],I would like to follow up with you on the email that you sent to the Revdex.com. The Finance Director spoke to Mr. [redacted] and he will be coming to the dealership on Friday 6/23/2017. The Director of Finance will take care of this matter. Thank you,Diane...
[redacted]
Good Afternoon, Texas Direct Auto is looking into this matter. The Customer Relations Team is working with upper management.Texas Direct Auto wants to make sure that each customer is taken care of.Thank you, Diane [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action...
would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]As of today I have not received any form of communication in regards to this issue. Texas Direct Auto has not acknowledged that there is a problem nor have they proposed a solution to the problem at hand. Meanwhile I am still stuck paying for a vehicle that I was conned into. Regards,Juan [redacted],
Revdex.com & [redacted],I would...
like to follow up with your email that you sent back to the Revdex.com. Yes sir [redacted] I did follow though with what I told you that I would do for you.The Title Department sent your plates and sticker out to you sir by [redacted] Tracking [redacted]. It shows that it was delivered to you on Tuesday 11/15/2016 at 2:50 pm. Thank you,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I received an offer that I was satisfied with, Texas Direct Auto picked up their vehicle this week and is working on completing the refund process. I want to thank both Revdex.com and Ms. [redacted] for assisting in correcting this mistake, below is a copy of the offer (I tried to copy and paste from my email).[redacted] Auto Finance Payoff$27,567.62 Trade In (Straight Buy)$1,100 to Ester [redacted] Reimbursement Payments$2,059.96 to Juan [redacted] Reimbursement Leather Installation$1,834.00 to Juan [redacted]----------------------------------------------------------$32,561.58 Grand Total
Good Morning All,In regards to Mr. [redacted] in our Customer Relations Department reached out to our Title Department on 03/27/2017 asking that Mr. [redacted] be updated on the status of his Title. Title Department is currently investigating and will contact Mr. [redacted] immediately...
with an update once all information becomes available.Thank you,Diane B[redacted]
Revdex.com, Ron [redacted] will be reaching out again to speak with customer on this matter. Texas Direct Auto has been speaking withcustomer on 2 different choices. Texas Direct Auto wants each customer to be satisfied.Thank You Diane [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. First this is ABSOLUTELY NOT TRUE. I have the emails to prove it. I contacted Melvin to let him know about the issue. (See email of June 17, 2016) I came into their office on or about June 18th and had to wait 45 minutes before I could speak to anyone concerning my issue. I spoke to Mr. Rob S[redacted] who I advised that I had a very hectic schedule and that I if I am not driving I am not making money. I was then advised to schedule a time to meet with their service manager to schedule a time, however, I could not make it do to a client appointment. I then contacted Mr. Ralph S[redacted] to inquire as to how long it would take if I drove the approximate 30 miles from 249/Cypresswood to their offices as I would need to have at least an approximate time to schedule my appointments with my clients. When I received this following email from Mr. S[redacted] it went directly to a voice mail, so there was no one to speak to about scheduling an appointment, something I personally believe Mr. S[redacted] could have handled right then and there while he had me on the phone by making an internal call to their service department as well as provide an estimated timeframe in regards to how long I would be without a vehicle. none of these occurred.When Texas Auto Direct states that they have made several attempts to service me to rectify this issue I would like to know when and where? On July 12, 2016 Mr. S[redacted] said he would call me back in regards to my issue, that call was NEVER received. (Spoke to him on 7/12/2016 at approximately 930am. He advised he would call back. When I asked when he advised at approximately 11am. Never received the call. That is when I contacted the Revdex.com.If this company was SINCERE in their efforts, all they have to do is to pick up the phone and call.Sincerely,[redacted] ** ** *From: [redacted] [mailto:[redacted]] Sent: Tuesday, July 12, 2016 5:54 PM To: 'Ralph S[redacted]' <Ralph.S[redacted]@texasdirectauto.com> Cc: 'rod.s[redacted]@texasdirectauto.com' <rod.s[redacted]@texasdirectauto.com> Subject: RE: Texas Direct Auto Customer Relations Importance: High So as a “Customer Relations Manager” this is not something you can do as “Service To Your Customer?” Tried calling the number you provided. It went straight to voice mail. You have given me two weeks to get this done. I am available tomorrow, afterwards the rest of my week is booked. So could you provide me with an equitable solution? It is really difficult to schedule something when one is unable to speak with a live person. Also I was expecting your call at 1130am which I never received. This is SO FRUSTRATING! ! ! ! ! ** ** ** *From: Ralph S[redacted] [mailto:Ralph.S[redacted]@texasdirectauto.com] Sent: Tuesday, July 12, 2016 5:07 PM To: [redacted] <[redacted]> Subject: Re: Texas Direct Auto Customer Relations Mr. [redacted] you have to contact the service department to schedule an appointment. The number is ([redacted] and the Task # is [redacted]. Best regards, Ralph Breton-S[redacted] Customer Relations Manager Direct line: [redacted] Fax line: 832-310-2216 Email: Ralph.S[redacted]@texasdirectauto.com From: [redacted] <[redacted]> Sent: Tuesday, July 12, 2016 2:47:17 PM To: Ralph S[redacted] Subject: RE: Texas Direct Auto Customer Relations Ralph: I have an 11am drop off at IAH tomorrow. I will bring the vehicle to your place by 1PM. Will I need a rental or do sit and wait for the work to be done? I truly would prefer not to have to make two round 50 mile trips to your facilities. Time is more important to me than money. If something takes a lot it time, it costs me a lot of money. I hope you understand. [redacted] **From: Melvin S[redacted] [mailto:Melvin.S[redacted]@texasdirectauto.com] Sent: Friday, June 17, 2016 9:43 AM To: [redacted] <[redacted]> Subject: Re: Melvin From Texas Direct Auto Car Fax ReportI very sorry for all the convenience of the vehicle I going to forward this to costumer relationship and see what we can do to address this issue Sent from my [redacted] On Jun 17, 2016, at 9:16 AM, [redacted] <[redacted]> wrote:Melvin: I am going to be returning the vehicle. There are way too many things wrong with it. 1. The driver’s seat does not go up and down. It only goes back and forth and tilts. 2. The passenger side rubber lining on the passenger door is not original. I was replaced and is coming off. 3. The paint on the driver’s side door and driver’s side passenger door is peeling off, as well as paint on the passenger side doors. I have been purchasing cars for over 45 years and this is by far the WORST car buying experience I have ever had. I will be contacting the owners of the store to let them know of my experience. Regards, [redacted] ** I very sorry for all the convenience of the vehicle I going to forward this to costumer relationship and see what we can do to address this issue Sent from my [redacted] On Jun 17, 2016, at 9:16 AM, [redacted] <[redacted]> wrote: Melvin: I am going to be returning the vehicle. There are way too many things wrong with it. 1. The driver’s seat does not go up and down. It only goes back and forth and tilts. 2. The passenger side rubber lining on the passenger door is not original. I was replaced and is coming off. 3. The paint on the driver’s side door and driver’s side passenger door is peeling off, as well as paint on the passenger side doors. I have been purchasing cars for over 45 years and this is by far the WORST car buying experience I have ever had. I will be contacting the owners of the store to let them know of my experience. Regards, [redacted]1. I personally brought in the vehicle to speak with someone about the issues when I purchased the vehicle and had to wait 45 minutes before anyone saw me. Finally a Mr. Rod S[redacted] did speak with me at which time I advised him I had a very busy schedule.2. I then received an email from Mr.
[Provide details of why you are not satisfied with this resolution.]First this is ABSOLUTELY NOT TRUE. I have the emails to prove it.1. I personally brought in the vehicle to speak with someone about the issues when I purchased the vehicle and had to wait 45 minutes before anyone saw me. Finally a Mr. Rod S[redacted] did speak with me at which time
Regards,
RE: Revdex.com
Complaint ID [redacted]
Dispute Resolution Team and Ms. [redacted],
Our
commitment to our customers is to select the best pre-owned vehicles
available. However, no matter how
carefully our...
vehicles are inspected, used vehicles may develop mechanical
problems requiring repair.
In
reviewing your transaction history I did find that approximately 6 weeks after
your purchase you contacted one of our Customer Service Agents stating that the
Check Engine light was illuminated. As a
courtesy to you, Texas Direct Auto agreed to diagnose the issue at no
charge. On March 7, 2017, you were
provided a rental vehicle as alternate transportation at no charge while your vehicle
was inspected. The inspection revealed
that the Check Engine light was not on, and no stored codes were
discovered. A complimentary oil change
was performed and the vehicle was returned to you. On March 16, 2017 you returned stating the CV
axle was leaking. That repair was also
performed at no charge to you. I have
attached copies of the repair orders for your review.
In your
complaint you have requested that the vehicle be replaced without penalty to
you. As it was explained during your
last visit, you may trade or sell your vehicle at any time. The appraised value of your vehicle will be
based on its overall condition, mileage, and the current market at the time you
decide to trade or sell.
Customer
satisfaction is extremely important to me and my team at Texas Direct
Auto. Please let me know if you have any
additional questions or concerns regarding your purchase, or if there is
anything I can do in the future to assist with your vehicle needs.
Kind
Regards,
Tom
[redacted]
VP of
Retail Operations
Revdex.com, Dispute Team and [redacted],Good afternoon, The price agreed to between [redacted] and the sales representative was $ [redacted], and was accepted by Texas Direct Auto. Disclosed on every purchase order down at the bottom in the" DISCLAIMER OF WARRANTIES" section states " THIS ORDER IS...
NOT BINDING UNTIL ACCEPTED BY DEALER.[redacted]Texas Direct Auto
RE: Revdex.com
Complaint ID [redacted]
Ms. [redacted],
In reading
your complaint, it seems there is a misunderstanding regarding inquiries and
how they may impact your credit report.
I have included links below to [redacted] and [redacted], both organizations
trusted by millions of customers and...
businesses to collect and provide accurate
data and analytics allowing businesses to make informed decisions. The links explain how Hard Inquiries can
affect your credit score, and exceptions to the scoring, such as shopping for a
mortgage or an auto loan.
[redacted]
Basically,
credit scoring systems allow consumers to “shop” for the best deal without
negatively impacting your score by counting all inquiries in a given period as
a single inquiry.
Customer
satisfaction is extremely important to me and my team at Texas Direct
Auto. Please let me know if you have
additional concerns or questions regarding your purchase, or if there is
anything I can do in the future to assist with your vehicle needs.
Kind
Regards,
Tom [redacted]
VP of Retail
Operations
[redacted], Good morning, I will be more than happy to take a look into this matter for you sir. Texas Direct Auto wants to make sure that each customer is taken care of.I will send you a email today so we can start the process to have the deposit refunded. I apologize that they...
gave you a interest rate that you were not happy with. I look forward to getting you taken care of.Thank you again,Diane [redacted] Texas Direct Auto Customer Relations Director
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I understand & agree to the settlement amount of $1,278.00 being sent to me early this next week However, the Title issue of NOT having Title to my truck since early July is an issue I am the one that is required to email or call Texas Aoto direct several times to get the same answer, "we will follow up on it & get back to you" i do do hope that once & for all that both parties can come to an amicable resolution, that being both $1,278 being sent & that the Title to the truck wil be sent in the very near future. We can all move on from there happy with the outcome. thank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I don't see how there was no intentional misguide used in this case. Yes it is true I was offered a lower interest after "there mistake" was made. But I did not care for getting a lower interest. I was more focused on how I was lured in with a direct email from [redacted] that contained this in the message: "Here is you bill of sale at 2.99% pymts are about 535 with tag taxes all fees and warranty Thanks [redacted] ". Also attached was a bill of sale that numbers and interest rate configured with the given amount in the email. Attached will be screenshots of both email and attachment to prove intentional misguide was used. It is also not very sad that I would use social media, to me it's informative. It is clear you guys are not gonna resolve any of the issues I had this particular day. All I hope to do is prevent this from happening to other people by giving then my first hand BAD experience I had as a customer of TDA. THANK YOU, [redacted]
See attached warranty paperwork. When I bought it the salesperson Moses, said it is a 48 month warranty or 100,000 miles, he never explained that it would be backdated to 2011. when I spoke to him earlier this week he explained that it was a 48 month then a day later he retracted that...
statement and said it was a different policy and that it would be backdated to 2011, even though when he sold it to me he did not say that.
Mr. Juan [redacted] & Revdex.com,Texas Direct Auto is looking into this matter for Mr. Juan [redacted]Thank you, Diane [redacted]
Mr. [redacted] contacted our Sales Manager Ron S[redacted] in regards to repair work for his vehicle. Ron passed the information on to me along with a quote that Mr. [redacted] sent for the repair work. After review with Sales Manager, I informed Mr. [redacted] that we would assist with $410.00 of...
the repair work. He was not pleased with this amount. I then took the file for another review with Sales Manager, where we agreed to send parts needed and assist with $300.00 of the labor charges. Again, Mr. [redacted] was not pleased. After speaking with Mr. [redacted] he expressed that if we would assist with half of the estimate, a total of $1,278.00 he would be satisfied. I then took for an additional review, and we agreed to assist with this amount with a returned signed and notarized copy of a Mutual Release. I explained this to Mr. [redacted] and he agreed. Shortly after, I received a phone call from Mr. [redacted] stating that he would sign the Mutual Release but he would NOT have it notarized. I explained that this is policy and that I would not be able to accept without the notary. He explained that this would be a huge inconvenience to him as he lives 45 minutes from the nearest town. With this information and understanding his potion on the matter, I inquired with [redacted] Leonhardt who is also a Customer Service Manager as to if we would be able to accept the Mutual Release without a notary. Upon this, it was discovered that [redacted] had already assisted Mr. [redacted] with a previous matter in “Good Faith” and explained that there would be no further assistance with his vehicle due to the fact that he purchased “As Is”. Once this came to light, an additional review was needed of the matter I was assisting with. It was then determined that we would not be able to assist Mr. [redacted]. I explained this to Mr. [redacted] who was not pleased. I then had Ron reach out to him again as well and explain that we would not be able to assist due to us previously assisting and informing him that there would be no additional assistance after.After final review, and as Mr. [redacted] and I discussed, we will send full amount of $1,278.00 to Mr. [redacted]. I will also keep Mr. [redacted] informed with any and all update on his title.Diane B[redacted]Thank you,
Revdex.com:
This letter is to inform you that Texas Direct Auto has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/26/2016 and assigned ID [redacted]I got a call from the director of Customer Service who apologized for the delay, and...
then overnighted the refund check to me, which I received today. She was very polite and professional. It seems my request had gotten buried in their paperwork process. Not only am I satisfied with their resolution in this case, I again have a positive opinion of Texas Direct Auto. If I am shopping for a used car again, I will definitely consider Texas Direct Auto.
Regards, [redacted]