Texas Roadhouse

Hello, the local Texas Roadhouse sent this guest an apology letter on 11/15/with coupons for free meals for their next visit
Sincerely,
*** ***
Guest Relations Manager
Texas Roadhouse
###-###-####

See attachment - the complaint is resolved

This complaint has been addressed and reviewed with both the guest and our location.
We have resolved this issue with our guest and she has been issued a gift card to return.%

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Our managing partner spoke with guest on 9/17/He apologized for experience and invited her backShe indicated she will returnHe will be sending Free Entrée Passes
Sincerely,
*** ***
Guest Relations Manager
Texas Roadhouse

From: mark *** Sent: Wednesday, April 20, 4:PM Subject: ID# *** Mr***, I apologize that you have had this unfortunate incident at Zoom Car Wash It is our goal to wash every car without any incident like you have brought to our attention on March 22, 2016. It is
our policy at Zoom Car Wash to write up an incident report and contact the people involved within hoursAlthough all our equipment is only two years old and we perform routine maintenance on a daily and weekly schedule, we did not question any possible existing damage due to aging and wear and tear of vehicle partsEven though we washed cars that day we did not experience any other incidentsWe contacted you on four (4) separate occasions at the telephone number you had provided us on the incident report to address and remedy the issue1.) March 23, at aprox1:30pm, left a voice message that we would order the rear wiper for your vehicle2.) March 28, 2016at approx 12:21pm, left a message to schedule a time to replace the wiper 3.) March 30, at approx 9:25am left a message on voice mail to address issue 4.) April 5, at approx11:am left message on voice mail to address issue Mr*** we have records of our attempt to contact you and order confirmations for the part on your vehicleWe have made sufficient attempts to reach you to no avail We attempted to remedy your concern in a timely manner as quickly as possible but we were not given the opportunity to resolve the matterUnfortunately at this time we will not financially compensate any expenses you chose to incur Thank you Mark *** Zoom Car Wash Westheimer RdHouston TX

Revdex.com:The company never reached out to meI actually had to call back again, was told the main lady at extension *** was in office but only received her voice mailShe called back on
Monday starting from scratch and had no record of any previous complaint or Revdex.com complaintShe then offered $(less than originally offered from the dirst individual in the Louisville offece) because she "just wanted to get this over with"I rejected the offer as it was less than the first one and it was before I had to reach out for help on multiple occasions
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

We have been picking up orders from this location all summer we've not any problems until last week where the they were training a new girl on the carryout so was alot going on and my order was missing the baked potatoes spoke with the manager when I got home told her was missing these potatoes she told me she would send out a coupon for a free entree we haven't received itWasnt that big of a deal told her we've ordered from here for awhile with no issues it's understandable she was training alot going onBut yesterday's experience took our experience with your place to a new level of disappointment and actually upset me alotI placed my order as I always do the girl said she was new she read the order back to me was correct, I get there to pick it up the order is wrong they gave me shredded pork instead of Pork chops.Had to wait for that to be perpared meanwhile the other food continue to sit open getting coldShe rang my order up and she ran my card for dollars and some ch

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

In the GR notes the Christiansburg store refunded the guests money and sent them a dinner pass saying the guest will returnThis was on 2/6. Thank you,*** ***

Our Risk Team spoke to this guest on Monday July 3rdThey will process from here

We have forwarded his concerns to the store mentioned in the complaintWe have also sent the guest an electronic gift card in the requested amount of $The confirmation number for this gift card is ***Thank you,*** ***
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution
is satisfactory to me
Regards,
*** ***

This case was sent to our Bethel Rdlocation but actually occurred at the Grove City location Mr***’s credit card was indeed overcharged by $ He contacted the store and wouldn’t let Josh (the manager on duty) refund his credit card He asked that we send him gift card
which he never received I will reach out to Mr*** personally to try to rectify the situation.Todd CB***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me Todd did indeed send me a gift card but to be sure, this business is suspect in my eyesAlso, Todd states that I refused a refund to my credit cardThat is true, but who in their right mind would give their CC number over the phone to a business that already abused it? Sheer insanity in my opinion.
Regards, *** ***

The company reached out to the guest and the issue is resolved

We have resolved ID *** with Mr***Feel free to contact me with any questions and for clarification*** *** Texas Roadhouse Senior Manager of Guest Relations & Training Office | ***

I tried to call and resolve this problem over the phone. I was unable to reach her. we are more than willing to refund her money or replace any food

Good Morning, I spoke to the store and this guest was sent an apology letter and a dinner voucher to return

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. The business has already acted and I consider this complaint resolved. Thanks to Revdex.com for helping resolve this issue
Regards,
*** ***