Texas Roadhouse

We have sent *** ** an apology letter and a $gift card for her next visit. Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Texas Roadhouse sent this guest an apology letter and a coupon for $on 2/19/***Thanks,
*** ***Guest Relations Manager

The restaurant has reached out to *** *** and is awaiting a responseI will communicate that response once we have made connection with the guest. Thank you, *** ***
*** *** ** *** ***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to mePlease have them mail a refund to my home address

I called the guest on 10/28/16 and left her a detailed voice mail. I let her know I am the supervisor of the department and I would talk with [redacted] about the experience the guest had with her.. I also apologized for the store not resolving the matter in the way they said they would and her having to...

follow up on this so many times. I have sent Ms. [redacted] a $30 ecard and left her my contact information if she would like to discuss this with me further.

Sent guest an email apology with a $40 pass included in the email. Sent to her [redacted] email address.

[redacted]...

[redacted] 
[redacted]
[redacted]
[redacted] It arrived today, 09/16/2015.  Thank you so much.   Sincerely, [redacted]

Sent the guest a gift card to revisit. Left detailed voice mail with my direct contact information. Spoke to the location manager and he is also calling her to follow up.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I spoke to the guest and confirmed with the that the Managing Partner had contacted him and made things right. I also sent him out a gift card for his next visit. All is well here.

From: [redacted] Sent: Wednesday, July 20, 2016 1:57 PM Subject: Additional response to ID [redacted]   I am sending updated additional information which shows that we have been working to get Mr. [redacted] what we offered him and all verification's of delivery of the gift card offered. Mr. [redacted] should concur that all offers items in the proposed solution have been met by Texas Roadhouse and this matter has now been resolved. Thank you, [redacted] Texas Roadhouse

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of...

the offer I reviewed appear below.Spoke with the manager, said he will mail coupons but never received anything.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will...

wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you...

may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted] with our claims team contacted the guest and let him know that we need documentations since this an insurance claim. He has no receipt and has thrown the camera away at this time. We have told him that if he sends us and email with the details of the camera's purchase we will use that to process the claim. We have offered him $65 for the property along with an additional $35 for reimbursement of the cost of the dinner that he feels was ruined because of the accident. Mr. [redacted] told Ms. [redacted] that it would be a day or so before he would send the email because he was asked to contact the Revdex.com after speaking with us. I will note that we will need to get that email from him before we can release the money to him.  Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to...

perform this action and, if it does, will consider this complaint resolved.
Regards,

Texas Roadhouse sent this guest a $50 on 9/4/15. Confirmation number is [redacted] The gift card was sent to [redacted]. Please allow 7-10 business days for delivery.Thank you,[redacted] 
[redacted]

Contacted the guest and apologized for his issues with getting in touch with us. I was able to reissue his gift card with a little extra for the trouble. I am sending UPS so it is traceable. [redacted] was satisfied with this resolution.

This case was sent to our Bethel Rd. location but actually occurred at the Grove City location.  Mr. [redacted]’s credit card was indeed overcharged by $15.00.  He contacted the store and wouldn’t let Josh (the manager on duty) refund his credit card.  He asked that we send him gift card...

which he never received.  I will reach out to Mr. [redacted] personally to try to rectify the situation.Todd C. B[redacted]