Texas State Optical

Paid this company in excess of $28K to remodel/rehab a rental property and I now have subcontractors pulling their permits and calling me for payment because they have NOT been paid by the contractor, ALL PHASE REMODELING & RESTORATION I have a signed contract stating the payment increments and I have fulfilled ALL my monetary obligations to this company I now have a house that nothing has been finished(electrical/plumbing/foundation/underpinning) The paint job done is so bad that I have had people tell me that it needs to be completely redone(windows not sealed/pealing paint) I was assured this contractor had the necessary & experienced sub-contractors to complete a quality job and that is NOT at all what has occurred

Complaint: I am rejecting this response because: I have had to purchase new glasses to send the other back per their requestI am requesting a refund to help offset this costI have suffered severe headaches with their glassesThank you! Sincerely, [redacted]

Mr [redacted] ordered lenses for his existing frame At the time of the order the optician advised the patient that she would not recommend using the frame due to the condition of the frame It had some chipping on the surface indicating its age The patient was also informed that in the event it did not hold up, that TSO would not be responsible for the frame He was told that we normally have the patient sign a Waiver of Liability form, but she happened to be out of the forms.During the adjustment of the frame, it came apart at a weld point When Mrs [redacted] came to the office to request a refund for her husband, I explained our policy regarding the use of existing frames, also gave her a copy of our form I also explained that there is no way of knowing if the frame has any weak or stressed areas.We attempted to resolve the situation by offering several solutions to Mr [redacted] Depending on the manufacturer and the age of the frame, there was possibly a warranty on the frame We could find another suitable frame, and by using the frame insurance benefit and receiving an additional discount from us, there could possibly be just a small additional fee The lens would be remade at no charge in any other frame, so there is no loss to the patient I explained that the situation was unfortunate but that the condition of the patient's frame created the problem We are willing to work to resolve this, but could not refund the lens The lens cost could not be recouped by TSO and would be a loss.The patient was further advised that his insurance may be able to offer alternative solutions.We will be happy to assist the patient in finding a frame similar to the one he had with the least amount of out of pocket expense.Sincerely, [redacted] Office Manager

I just want to thank Power Vac for the wonderful job they done on my duct work They showed me the before and after work and my ducts were sparkling when they were done I will be using them again in the future and will be telling all my friends what a friendly and professional company they are

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me Thank you for your assistance in this matterI did indeed receive the refund checkThanks again! [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10323286, and find that this resolution is satisfactory to me Sincerely, [redacted] [redacted]

This registration(s) was purchased from Wildfire Weekend LLC.A refund check was issued in the amount of $on May 17, 2015.We regret any inconvenience this may have caused Mr***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me [redacted] did receive the refund check from Wildfire in the amount of $Please let me know if you need anything additional Thank you very much for your assistance [redacted]

Very prompt and courteous service

TSO Stone Oak *** ** *** *** *** ***
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*** *** *** Dear Sir or Madam: This letter is in response to the complaint ID *** submitted to you on 06/26/The patient brought an outside prescription from another Doctor and facility to our establishmentThe patient purchased a pair of glasses from us using insurance benefits and paid out of pocket $264.00, insurance charges were $for a complete total of $At the time of purchase the patient was explained our eyeglass policy which states the following: Once a frame is purchased it is non-refundable and cannot be exchangedSince we begin processing each order immediately, we are unable to make any cancellations after close of business on the day the order is placedEyeglass lenses are custom made specifically for you and, therefore, cannot be returnedAll sales are finalThe patient signed and dated the eyeglass policy (copy included with this letter)The first time the patient came in he expressed concern with the lenses being crooked on the frameWe sent the glasses back to our lab and had the lenses re-mountedThe second time the patient came in to pick up his glasses; he expressed concern with the vision being off when he looked through themThe patient would place one hand over one eye and look through the other lens with his head tilted sidewaysThis would cause some distortion in a progressive lens because the patient is essentially looking through the lens at an angleWe attempted to explain this to the patient and also explain that we ask patients to allow a week of adjustment for progressive lensesThe patient never took the glasses home to allow for adjustment to the new prescriptionBecause the patient brought in an outside prescription, we were unable to determine how much of a prescription change the patient had to adjust toHe was still not happy so our optician re-measured and decided the pupillary distances were off by a 0.5mmWe did a remake on the lenses for the patientThe third time the patient came in to pick up the glasses he still expressed a concern with the visionOnce again, the patient would place one hand over one eye and tilt his head sideways to look through the lensAs a courtesy we did another remake on the lenses and adjusted the pupillary distance by another 0.5mmEach time the patient came in, our optician checked the prescription on the glasses to ensure it matched the outside prescription the patient had providedThe last time the patient came in to pick up his glasses, .he still expressed concern with the vision being blurry on one eyeWe informed the patient blurriness would come from the prescription not measurements on the lensesWe advised the patient to contact the Doctor that provided the prescription to ensure it was accurate if he continued to have trouble with blurrinessSincerely, *** *** Office Manager Texas State Optical-Stone Oak *** ***

This registration(s) was purchased from Wildfire Weekend LLC.A refund check was issued in the amount of $on May 27, 2015.We regret any inconvenience this may have caused Mr***

I am very happy to let you know that I received a check from AACC in the amount of $Saturday! Thank you again for your help in resolving this ongoing issue May God Bless! *** ** *** *** *** *** *** ** ***

We had Power Vac clean our ducts todayHis name was Dave SHe did excellent and through jobVery friendlyWe were very satisfied with the work and would recommend this company to any
body Ted and Carol E

They were very good and did a great job!

Per phone conversation, *** provided the following information via fax: The glasses for Mrs*** were remade-new frame and lensThey were completed on 6/13/and sent to her through the Post OfficeShe should receive them by Friday, June 17th.Sincerely,*** ***

Polite clean and experienced Technician

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meDid receive the refund check
Regards,
*** ***

A refund check in the amount of $1,was sent to *** *** on 3/31/

A refund check was issued in the amount of $on May 14, 2015.We regret any inconvenience this may have caused Mr***

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for...

the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]I received the refund check for the Wildfire Weekend in the amount of $412.00 today via [redacted], thank you.