Texas State Optical

This registration(s) was purchased from Wildfire Weekend LLC.A refund check was issued in the amount of $256.50 on May 27, 2015.We regret any inconvenience this may have caused Ms.[redacted]

This registration(s) was purchased from Wildfire Weekend LLC.A refund check was issued in the amount of $97.50 on June 30, 2015.We regret any inconvenience this may have caused Mr. [redacted].

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  Thank you for your assistance in this matter. I did indeed receive the refund check. Thanks again! [redacted]

A refund check in the amount of $60.50 will be sent on January 19, 2016.We apologize for any inconvenience this may have caused Mr. [redacted].

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have...

determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It has now been OVER 1 YEAR from event date. It took reporting it to you the Revdex.com to get my refund. This is unacceptable. I received a email yesterday 29th, stating only this.  Hello [redacted],                           This email is to confirm your Wildfire refund check in the amount of $256.50 has been sent out in today’s mail to :     Sincerely ,                           [redacted]
REALLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! A year worth of emails, phone calls to hear we have 180 days to refund your money. This is the best you can say? Reaping and sowing is not just for Individuals, it is for Corporate as well. All of this junk because I wanted to treat my husband and 2 friends to a weekend of encouragement in the word. And this is the business ethics of this company? Unreal. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This registration(s) was purchased from Wildfire Weekend LLC.A refund check was issued in the amount of $116.00 on June 29, 2015.We regret any inconvenience this may have caused Mr. [redacted].

A refund check was issued in the amount of $384.00 on July 21, 2015.We regret any inconvenience this may have caused Ms. [redacted].

A refund in the amount of $161.00 will be mailed today, 12/2.We apologize for any inconvenience this may have caused Ms. [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

A refund check will be issued to [redacted] in the amount of $157.00 on July 29, 2015.We regret any inconvenience this may have caused Mr. [redacted].

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

A refund in the amount of $370.00 is being mailed on April 28, 2016.  We apologize for any inconvenience this may have caused.

Dear Sir or Madam: This letter is in response to the complaint ID [redacted] submitted to you on 06/26/2015. Mr. [redacted] came back into our office on July 24, 2015. We made another adjustment to his glasses. He requested to have his frame sit flatter on his face and Mr. [redacted] left very satisfied. He is a happy and repeat customer. Please update the record to show that Mr. [redacted] is satisfied with the services he received. You may contact him to verify. If you have any further questions please contact me. Sincerely, [redacted] Office Manager Texas State Optical-Stone Oak [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have received the refund.Regards,
[redacted]

Mr [redacted] ordered lenses for his existing frame.  At the time of the order the optician advised the patient that she would not recommend using the frame due to the condition of the frame.  It had some chipping on the surface indicating its age.  The patient was also informed that in...

the event it did not hold up, that TSO would not be responsible for the frame.  He was told that we normally have the patient sign a Waiver of Liability form, but she happened to be out of the forms.During the adjustment of the frame, it came apart at a weld point.  When Mrs [redacted] came to the office to request a refund for her husband, I explained our policy regarding the use of existing frames, also gave her a copy of our form.  I also explained that there is no way of knowing if the frame has any weak or stressed areas.We attempted to resolve the situation by offering several solutions to Mr [redacted].  Depending on the manufacturer and the age of the frame, there was possibly a warranty on the frame.  We could find another suitable frame, and by using the frame insurance benefit and receiving an additional discount from us, there could possibly be just a small additional fee.  The lens would be remade at no charge in any other frame, so there is no loss to the patient.  I explained that the situation was unfortunate but that the condition of the patient's frame created the problem.  We are willing to work to resolve this, but could not refund the lens.  The lens cost could not be recouped by TSO and would be a loss.The patient was further advised that his insurance may be able to offer alternative solutions.We will be happy to assist the patient in finding a frame similar to the one he had with the least amount of out of pocket expense.Sincerely,[redacted]Office Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Have received the refund.
Regards,
[redacted]

A refund in the amount of $161.00 will be mailed today, 12/2.We apologize for any inconvenience this may have caused Ms. [redacted]