The Arizona Republic

Review: I have connected Arizona Republic Customer Service on multiple occasions due to the fact that I moved and was not receiving my papers as requested. They never updated my billing address but continued to charge me for a service never received. This goes back to March of 2013, a sold year of billing. I asked for my account to be canceled multiple times and my request was not honored.

The [redacted] they are charging is not my primary checking account, thus the charges went unnoticed for OVER A YEAR.

Because this has been such a nightmare, I decided to contact AZ Republic via email only, as to have a paper trail. I can easily provide all correspondence records. After multiple attempts to get a refund and cancel my subscription I received an email stating my refund was mailed to my [redacted] address. That's what started this entire mess! I haven't lived at this address for over 2.5 years! No explanation of what was being refunded (which is only 1/4 of what it should be!). I continue to get the run around from Arizona Republic and can only imagine how many people they continue to bill for services never received and then refuse refund. Its immoral, unethical and down right fraudulent. I have fought for over a year before contacting Revdex.com.Desired Settlement: I demand my money be returned.

Business

Response:

The Revdex.com[redacted]This letter is in response to your email concerning [redacted] (complaint ID# [redacted]). Please accept our sincerest apologies for the inconveniencesand frustrations we have caused [redacted] with the subscription issues she has experienced. [redacted], Customer Support Specialist, left a voicemail message for [redacted] on 3/25/2014 to follow up with her regarding her account. A refundof $184.27 was requested for her. She should mreceive a check from [redacted] in 7-10 business days address to his [redacted]. If she is in need of further assistance regarding this complaint, please contact [redacted] directly at [redacted]. Sincerely, [redacted]Administrative Assistant[redacted]

Review: The Arizona CONSISTENTLY advertises te saving of ez pay subscriptions, be is Sunday only (with "free" Wednesday), Sunday only (and a "trial whole free week") or a whle weeks subscrption. My husband, [redacted], and I have tried various promo configurations guaranteed to "save us money" over the newstand price As we travel quite a bit I have made it very clear that I want our subscriptions EXTENDED for the days (weeks) of our vacations stops. I always kept exact records of when I got papers and how far the subscription was to be extended. I always got an argument. Az Republic said that they would REFUND any overages to us at the end of 2012. We got a check for $5 but they owed us $26 (figures rounded off. Their attitude was "too bad--our records do not agree with yours". Well, we have plane tickets, condo reservations etc. to back up our reservations. You wonder how we got sucked in again-convenience. Since February 24 we have been charged $7.05, $8.68, $7.78 and $8.23 for the Sunday paper ONLY. the claim it is costing us. $1.83 per issue. We have only receive 8 papers during that time and cancelled in frustration on 5/13/13 but THEY KEPT BILLING US!!! The $8.23 charge was made a week AFTER we cancelled. Dividing the money we paid by the papers we received resulted in an effective cost of $3.74 per issue!! They lied to us to get our business by saying that papers on the newsstand don't have their "TVGuide" and coupons. EVERY one we have bought from a store or free-standing coin booth has these "amentities." Worse yet, their merketing department calls me daily (even though I have asked them to stop) pitching me more "deals". Their check for $7.85 they recently sent me is "all I am going to get for all of last year and this year's losses".Any company that has to lie about cost per issue and tells prospects that the "TV Guide and coupons are only available in delivered papers" should be fined and all "scammed" subscribers should be compensated.Desired Settlement: cash reimbursement for last year and this years' undeliverd copies totalling $34 (rounded off)

Business

Response:

This letter is in response to your email concerning [redacted] (complaint ID# [redacted]). Please accept our sincerest apologies for the inconveniences and frustrations we have caused Ms. [redacted] with the subscription issues she has experienced. [redacted], Customer Support Specialist, contacted Ms. [redacted] to review the account history with her. Our system reflects one temporary stop (4/7/2013 with a restart on 4/28/2013). Due to this discrepancy and all of the aggravation we have caused Ms. [redacted], she will receive a $34 refund check in 7-10 business days. Additionally, her phone number, address, and email has been added to our do not contact lists. Sincerely, [redacted]Administrative AssistantWest Regional VP Gannett Publishing

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

This company is the WORST company out there. Tara and Suni are the WORST sales team EVER. They lie and manipulate you to sign their contract. So unprofessional, while they were here they were more worried about “happy hour” than to go over the contract. So we sign the contract for $60,000. Days later we find out that they aren’t handling the PPC they are sub contracting it out of another office. Left hand doesn’t know what the right hand is doing. 8 people were involved in our ppc campaign. They did NOT perform per their contract and the sales team is trained to lie and deceive their customers.

Review: I received a mailed subscription offer, 3 months for $12.00, subsequently $12/month, I mailed the top half of offer with a personal check for $12 on 8/25/13. On 11/05/13 Phoenix Newspapers, Inc.( Ariz Republic) began auto withdrawals from my [redacted] checking account. I did not give any account information on the subscription form. I did not sign the form. I didn't notice the withdrawal until January. On 1/23/14, I contacted Arizona Republic to cancel the subscription. Spoke to "[redacted]", then supervisor "[redacted]". I requested a copy of my subscription form be sent to me, to confirm I had not signed any authorization or provided any account info. [redacted] agreed to send copy. I have received 6 phone solicitations and another mailed subscription offer-identical to the first. But I have had no response to my complaint.Desired Settlement: I'd like an acknowledgement from Arizona Republic that they began withdrawals from my checking account without any authorization from me and a change in this process by both Arizona Republic and [redacted]

Business

Response:

The Revdex.com

4428 N. 12th Street

Phoenix, AZ 85014

This letter is in response to your emails concerning [redacted] (complaint ID#’s [redacted] & [redacted] are the same issue). Please accept our sincerest apologies for the inconveniences and frustrations Mr. [redacted] has experienced with his subscription.

[redacted], Customer Support Specialist, sent an email to Mr. [redacted] on 2/20/14 and briefly spoke with him on 2/21/14. She explained in the email that

his subscription was set up on the Easy Pay automatic deductions according to the direct mail 3 for 1 special offer that we received in the mail from him. This type of offer can only be set up on Easy Pay automatic deductions.

We regret any misunderstanding that happened when setting up Mr. [redacted] on this offer, and have issued a refund check of $25.79, which he will receive in approximately 10 business days. The check is issued from the [redacted], Co. in Indianapolis, IN. This refund is in addition to the $4.00 refund check that was already requested on 1/26/14. These two refunds total $29.79,which is total amount of payments we received from Mr. [redacted] checking account. We have verified that his subscription account is closed, and we have also removed his phone number, mailing address, and email address from our customer databases per his request.

We appreciate Mr. [redacted] business, and hope he may consider subscribing again in the future. If he is in need of further assistance regarding this complaint please contact [redacted] directly at ###-###-####.

Sincerely,

Administrative Assistant

[redacted] Publishing Services

Review: I am writing to dispute the balance in my account. I received a letter indicating that I have a balance of $27 with the account number [redacted].

I do not recognize this charge! I received a free subscription to the newspaper through my airline frequent flier program. I have the evidence attached at the end of the message. As the content indicated, the deliver length is 3 months and 3 months ONLY. I DO NOT authorize any renewal after that. The Arizona Republic renewed the subscription I never agreed to receive.

I've emailed the Arizona Republic customer service to discuss my case and can not get my problem solved. They replied I should give them a cancellation call and Mail my dispute letter to dispute department. Furthermore, I cannot see any cancellation requirement to prevent auto renewal when I redeemed my mileage via [redacted] So how do I suppose to know to make a cancellation call since I do not have this kind of information upfront?!!! It only mentioned "If you have questions about delivery of or renewal of your subscription, please contact NSS Customer Service at###-###-####." That's all I have. It only indicated that if I have questions about "renewal of the subscription". I have no intention to renew the newspaper at all because I’m not satisfied with the service.

There are lots of scams fishing through mails nowadays. I do not order the service why I should pay for the bill. Just like I can't prevent junk mails and spams to deliver to my address. Should I pay for their stamps and printing costs? I believe the newspapers subscription fee should be paid BEFORE the service starts. Doesn't it? That's what I investigate on The Arizona Republic website. This company charges the fee at the beginning of the month (service) NOT at the end of month (service). I DO NOT have any intention to subscribe the papers and I DO NOT authorize any renewal.

I asked the Arizona Republic to close my account (in the email) and I do not receive any clear answer if my account has been close or still active in their system. A check ($27.0) is going to be sent to the dispute department as they wish since they've sent two letters inform me "this is an attempt to collect a debt and any information obtained will be used for that purpose"

It's totally unethical for them to get profits in this way. I can't believe they are graded as A+ in Revdex.com.

I am mailing my check $27.0 and dispute letter to The Arizona Republic Dispute department this afternoon (10/8/2013).

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Thank you for your recent redemption of [redacted] AAdvantage Miles for a newspaper subscription. The [redacted] AAdvantage Miles have been debited from your account and the transaction is now complete. Your purchase is summarized below:

Confirmation Number : [redacted]

AAdvantage Miles Redeemed : 1,560

Subscription To : Arizona Republic

Delivery Package : 7-Day Delivery

Delivery Length : 3 Months

Delivery Begins : 03/01/2013

If you have questions about your transaction, please contact [redacted]

If you have questions about delivery of or renewal of your subscription, please contact NSS Customer Service at###-###-####.

Sincerely,

Newspaper Subscription TeamDesired Settlement: 1. Remove the balance (whatever in their account), as I am noticed on 10/4/2013 it's $27

2. Close my account

3. Return my check ($27.0)

4. Add me to their Do Not Contact lists so I will receive no future contact from them

Business

Response:

The Revdex.com

4428 N. 12th Street

Phoenix, AZ 85014

This letter is in response to your email concerning [redacted] (complaint ID# [redacted]). Please accept our sincerest apologies for the inconveniences and frustrations we have caused Ms. [redacted] with the issue of a balance due on her account. We truly regret any misunderstanding that occurred regarding her account. The balance due has been removed, the account closed, and she will not receive any more invoices. Her contact information has also been added to our internal Do Not Contact lists.

[redacted], Customer Support Specialist, spoke with Ms. [redacted] on 10/9/13 to inform her of this resolution. Additionally, an apology letter along with her $27.00 check was sent as well.

Sincerely,

Administrative Assistant

Gannett Publishing Services

Review: On August 15,2014 at 12:23 p.m.I called the circulation department of the Arizona Republic to cancel the delivery of the newspaper to my residence. I did not ask the representative for his name but explained I wanted delivery stopped immediately. He asked why I was cancelling the paper and I replied

I do not like the price increase,the new format and the articles and opinions written were too liberal. He stated that he would process my request.

The paper continued to be delivered and looking at my checking account on line I noticed that my account had been debited $37.93 on August 21, 2014. I called the circulation department on August 21,

2014 at 7:58a.m. and spoke with [redacted]. I explained the situation to him and he said "you are correct as I am looking at the history in the computer regarding that call." He gave no explanation why the paper was not stopped and again asked why I wanted it stopped. I repeated the reasons to him. I asked him to please stop the paper and credit $37.93 to my account as I felt I had called the first time before payment was debited. He stated he would "stop delivery and refund the payment."

On August 27, 2014 while observing my checking account on line I noticed that $33.37 had been credited to my checking account by the newspaper, a shortage of $4.56. I again called the circulation department at 9:11a.m. and spoke to [redacted].I explained to her my first two calls and concerns and she looked at the computer history to confirm my statements. I informed her that I was expecting the newspaper to transact a full credit and wanted an explanation as to the difference. She put me on hold to speak to her supervisor. She returned and informed me that the supervisor felt that "since I

continued to receive delivery after August 15,I owed for the newspapers delivered." I remarked "I am

being "punished" for the failure of a newspaper employee to take ownership in his job and must pay for his incompetence?" She replied the supervisor stated that he would listen to the recording of my conversation of August 15 to determine if a full credit was owed" and my understanding was that either he or [redacted] would call me back with an answer. It is now September 4 and I have received no explanation for the shortage of the credit.Desired Settlement: This issue is not about $4.56; it is about pride and ownership of employees work and a promise to return a phone call to resolve this issue to my satisfaction. Thank you in advance for any help [redacted] can provide

to abate this issue.

Business

Response:

This letter is in response to your email concerning [redacted] (complaint ID# [redacted]). Please accept our sincerest apologies for the inconveniences and frustrations we have caused Mr. and Mrs. [redacted] with the poor customer service they experienced with their newspaper subscription.[redacted], Consumer Solutions Center Supervisor, spoke with Mr. [redacted] on 9/22/2014 regarding the poor customer service they received. The manner in which their calls were handled is being addressed. Additionally, the remaining $4.56 refund has been processed and will be issued as a check. [redacted], Customer Support Specialist, sent an email to Mr. and Mrs. [redacted] on 9/23/2014 to inform them of this resolution. If there are further questions or concernsregarding this complaint, please feel free to contact [redacted] directly at ###-###-####. Sincerely, [redacted]Administrative AssistantGannett Publishing Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Absolutely HORRIBLE experience signing up, dealing with customer service has been horrible, they put me in tears, like I'm not the customer and I'm the one who is paying for a service I am NOT getting. Finally after 3 weeks of dealing with the call center I got in touch with the Local Area Manager [redacted], who spoke with his driver and now I, as a paying customer, am being mocked with them hanging a newspaper on my front door and then one DUCT TAPED in front of my door mat. This has been the worst expierence of my life, to think someone under 30 trying to order the newspaper would be such a crime