The Arizona Republic

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I would also like to encourage the Arizona Republic to understand, their salesman who came to my door to offer this deal did not state that I was signing for automatic payments out of my account, and since my subscription was good thru the 27th of the month, why they took it out on the 5th (before the 27th not after) was upsetting Their salesman can attest to the fact that I could not read his form and could not even sign it without my reading glasses and to write him the check I only saw, with my glasses on, where to sign the little pink piece of paper That is my lesson learned here, NEVER TRUST ANYONE'S WORD I share some responsibility in this in trusting that young man and not being able to read the entire front and back of that little pink piece of paper, he never said I was signing up for automatic payments, after all I gave him a check Also, the number of times I called to report the other (2), same problems, early removal of my money and newspaper staff saying "oops your the third person to call with this problem", only verifies that I am not alone in this kind of mess Regards, [redacted]

This letter is in response to your letter concerning Mr*** [redacted] , Complaint # [redacted] Please accept our sincerest apologies for the inconveniences and frustrations that Mr [redacted] experienced.Mr [redacted] started a for promotional subscription on 9/28/to be paid through to 12/27/and was placed on a 5th of the month Easy Pay draw payment was made at that time for $(included tax) The main contention was the monthly auto payment occurred earlier than the end of the for promotion and that the original call regarding this issue was an agent's promise to refund back to the subscribers credit car;, free month; and, another promotional for offerInstead of the refund going to the Credit Card on account it was refunded as a check and was charged twice more[redacted] Circulation Support Specialist, has followed up with [redacted] by phoneThe subscriber requested all of January and February payments be refunded in full as they were promised a free month plus a 2nd for without another payment being drawn from the credit card on accountA partial refund for February's payment was refunded upon cancellation on 2/11/has been processed A refund for the remaining balance from February and January has been requested These actions resolve the complaint to the satisfaction of *** [redacted] [redacted] is happy with this resolution

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have received two copies of a manual billing for the period covering April through May While I appreciate the efforts to send the corrected billing, it is again a manual billing and does not represent a correction to the automated billing that was consistently wrongIf it is the policy of the Revdex.com to close the case before the automated billing is proven to be corrected then that is OKI will open a new complaint if necessaryAgain I appreciate all efforts to correct this problem and sincerely hope it has been resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below l do not agree with your response that it will take up to a few weeks to end your harassment solicitingAs if immediately end all contact and distribution Regards, [redacted] ***

This letter is in response to your second email concerning [redacted] (complaint ID [redacted] )Please accept our sincerest apologies that he received the free YES Sunday product last SundayWe have notified the carrier again that these deliveries must stop, and will perform service checksIf there are any further concerns regarding this complaint, please contact [redacted] directly at ###-###-####Sincerely, [redacted] ***Administrative AssistantGannett Publishing Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

This letter is in response to your complaint regarding the two charges to your credit card after cancelling your subscription account Please accept our sincerest apologies for the inconveniences and frustrations we have caused to you Mr [redacted] subscription account is showing as cancelled in our system A refund of $plus applicable tax was refunded back to Mr [redacted] credit card on 11/09/and his subscription account is now showing as being cancelled on 10/31/ *** [redacted] , Customer Support Specialist, corresponded with Mr [redacted] through email and he confirmed that he did receive his refund If there are further questions or concerns, please feel free to contact [redacted] directly at ###-###-####

This letter is in response to your email concerning [redacted] (complaint ID [redacted] .Please accept our sincerest apologies for the inconveniences and frustrations Mr [redacted] has experienced with his newspaper subscription invoicesCurrently there is an issue with our online payment system when breaking outthe subscription cost and carrier tipThe problem seems to be occurring when a tip to a carrier is made during an online payment Unfortunately, that seems to be triggering our system to add a carrier tip to future invoicesOur system programmers are working to find and resolve the problem, but we currently do not have an estimate as to when this issue might be fixedWe have advised Mr [redacted] to pay for his subscription via U.Smail to avoid paying the invoice amount that includes carrier tip, until this issue is resolved [redacted] and [redacted] , Customer Support Specialists, have been communicating with Mr [redacted] via email regarding his complaint, as they are unable to reach him by phoneHis subscription account was researched and a one year payment summary was created and sent via email for his review The summary specifies how payments were allocated between subscription cost, tax, and carrier tip, confirming that the carrier tip portion has been allocated to the carrier A custom invoice for May was also sent to him via email and U.SMailWe truly appreciate Mr [redacted] ’s business If he is in need of further assistance regarding his subscription, please contact Mary directly at ###-###-#### Sincerely, [redacted] ***Administrative AssistantGannett Publishing Services

This letter is in response to your complaint regarding cancellation of your subscription and a refund for the remaining balance of unused deliveries. Please accept our sincerest apologies for the inconveniences and frustrations we have caused to you. Mr. [redacted] started a special... 7-day Sun Club special that is specifically for winter visitors. These offers are annual and are non-refundable and non-transferable. This offer was started on 10/12/2014. On 10/28/2014, our cancellation department received a call from Mr. [redacted] to cancel his subscription. At that time, he was notified it could be cancelled but no refund could be issued due to the terms and conditions of the Sun Club offer. The subscription was left open. A floor coach in the Circulation department listened to the original phone call and Mr. [redacted] was notified of the terms and conditions of the Sun Club offer. [redacted] , Customer Support Specialist, cancelled Mr. [redacted] subscription account effective 11/19/2014 and processed a refund for the remaining credit balance of $187.99. This refund will be processed back to the card it was paid within 3-5 business days. On 11/18/2014, we received Mr. [redacted] letter with his $10.00 Fry's gift card enclosed in it and it was returned to the appropriate department. [redacted] emailed Mr. [redacted] and notified him of the resolution. If there are any further questions or concerns, please feel free to contact [redacted] at ###-###-####.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

This letter is in response to your letter concerning Mr [redacted] ***, Complaint ID # [redacted] Please accept our sincerest apologies for the inconveniences and frustrations Mr [redacted] has experienced [redacted] , Customer Support Specialist, contacted our Finance department and verified a refund of $was refunded to Mr [redacted] card on 10/21/ Sara corresponded with Mr [redacted] through email Mr [redacted] states that he has not received that refund and still is requesting a refund of $ Sara requested a refund of $be issued to Mr*** This refund will be issued as a check from our parent company [redacted] , and he should receive this in 7-business days.If there are any further questions or concerns, Customer Support Specialist [redacted] can be contacted at ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below On March 27, I filed a complaint against the Arizona Republic The complaint was that the AZ Republic continued to deliver the YES Essential Shopper advertising circular to my address in spite of numerous online and phone attempts to get them to stop delivery I am not interested in the advertising provided and I am also concerned for the safety of my property if I am not there to pick it up since it makes it look like no one is home The desired outcome was that they stop delivery of that advertising circular On April 1, there was a response from the AZ Republic apologizing for the inconveniences and frustrations and that the Distribution Director, [redacted] , was notified to stop delivery and to perform service checks to confirm that delivery ceases Also on April 1, [redacted] left a message for me indicating that she would talk to the carrier and would double check to ensure the delivery stopped Based on those indications, I felt this was a reasonable solution and accepted it via the website prompts, a bit confused by the options available and not knowing that action would close the complaint without the ability for recourse if the delivery continued On Sunday, April 5, the YES Essential Shopper was again delivered to my address I placed a call to [redacted] on Monday, April and she has not responded to my call I do not consider the original complaint resolved and would appreciate it if this case would be reopened My inclination would be to wait at least weeks after the first stop delivery to ensure the correction is in fact in place Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I hope this email finds you wellI am still unfortunately have received further contact from Arizona RepublicThe latest is this letter that was mailed to me and the sender is stating that they have made a halt to the "YES" publications to my home long ago, however I have also received various soliciting material from Arizona Republic and not just the YES They have been well aware of thisI have been in contact with a local law firm about this company and that they continue to harass me with their deliveries and contact I have attached the letter from the customer rep VP and the envelope with the date notedThey have been very slick with sending me material that will not have a date on the mailer or on the envelope, but it has continuedI have not made any contact with this company as a response in the last couple of months.I am wondering if my case can remain open since the mailers haven't ended.Regards, [redacted] ***

This letter is in response to your complaint regarding the two charges to your credit card after cancelling your subscription account. Please accept our sincerest apologies for the inconveniences and frustrations we have caused to you. *** ***, Customer Support Specialist, contacted
our Finance department to research these two payments. Finance found that both payments were made on our website, www.***.com. The first payment was $and was made on 03/28/2014. When this payment was received, an account was opened with this payment to receive 7-day home delivery. Delivery continued through 04/03/when Customer Service received a call to cancel. The account then cancelled with a refund of $plus tax. The second payment was also $and was made on 09/27/2014. When this payment was received, an account was opened for 7-day home delivery and delivery continued through 09/30/when Customer Service received a call to cancel. The account then cancelled with a refund of $plus tax.*** *** contacted Mr*** by email and received a response from him notifying us his wife was going to check with their bank about this. *** sent a follow up email to see if anything else was needed and she has not gotten a response.If there are further questions or concerns, please feel free to contact *** directly at ###-###-####

This letter is in response to your email concerning ** *** ***. Please accept our sincerest apologies for the inconveniences and frustrations we have caused Ms*** withthe delivery service issues she has experienced*** ***, Distribution Director, spoke with Ms*** on March 10,
2015, regarding the late delivery issues. She is working with the District Managerin charge of the delivery route to ensure consistency of the delivery time *** also provided her direct number in case Ms*** has any future delivery issues.Ms***’s account has been credited for one month for the frustrations we have caused, and her delivery will continue to be monitored. If you have any furtherquestions or concerns about this complaint, please feel free to contact *** *** directly at ###-###-####.Sincerely, *** ***Administrative AssistantGannett Publishing Services

This letter is in response to your letter concerning Ms*** Lewis, Complaint ID#: 10458006. Please accept our sincerest apologies for the inconveniences and frustrations that Ms*** experienced.*** ***, Circulation Support Specialist, has followed up with ***
*** by telephone and email.Upon receiving this complaint *** *** researched the trail of the refund and as of Thursday, February 19, 2015 it was discovered that refund was still pending in the accounting system. At that time a supervisor within the accounting department immediately resubmitted the refund. *** *** then informed Ms*** on Monday, February that she would be receiving the refund as originally requested back to the credit card on which it was drawn*** *** received an email from Ms*** on Tuesday, February 24, to inform us that the refund had gone through onto her card and she would notify the *** *** *** that the issue was resolved

This letter is in response to your email concerning *** *** (complaint ID ***). Please accept our sincerest apologies for the inconveniences and frustrations we have caused Mr*** with the unwanted deliveries of free YES Sunday product. We regret that a delay in action
occurred concerning these deliveries. His address is set in our system to never deliver the free YES Sunday product. *** ***, the Distribution Director in charge of delivery in his neighborhood, has been notified to stop delivery immediately and perform service checks to confirm that delivery ceases. She left a message for him on 4/1/to let him know that she will ensure that this delivery ceasesIf there are any further concerns regarding this complaint, please contact *** directly at ###-###-####.Sincerely, *** ***Administrative AssistantGannett Publishing Services

This letter is in response to your complaint regarding a request for a refund of $3.70. Please accept our sincerest apologies for the inconveniences and frustrations we have caused to you. *** ***, Customer Support Specialist, processed the requested $refund on Wednesday,
October 29, 2014. Mr*** should receive this refund in 7-business days and it was issued as a check from***. *** called and spoke briefly with Mrs*** to inform them of the refund being issued.
If there are any further questions or concerns, please feel free to contact *** at ###-###-####

This letter is in response to your email concerning *** *** (complaint ID# ***). Please accept our sincerest apologies for the inconveniences and frustrations Ms*** experienced with billing for her newspaper subscription. *** ***, Customer
Support Specialist, spoke with Ms. *** on 4/3/regarding her complaint. We regret that there is an automated billing issue with our system that our IT Department is currently addressing *** issued to Ms*** manual invoices this month for services dates of 4/11/through 5/10/and next month for service dates of 5/11/through 6/10/Additionally, Ms***’s account has been credited for $for the inconveniences she experienced She is satisfied with this resolution, and was advised to contact *** directly at ###-###-#### if she is in need of further assistance regarding her subscription

This letter is in response to your letter concerning Ms*** ***, Complaint ID #***. Please accept our sincerest apologies for the inconveniences and frustrations Ms*** has experiencedMs*** called the Circulation department to cancel her subscription on
12/31/2014. At this time, she paid her past due balance of $and was offered a three months for the price of one promotion. She accepted this offer and paid $for that promotional offer. This promotion was to start on 01/04/2015. Due to a system error, her subscription account was inactivated that same day, 12/31/2014, and her payment remained on the account and was not refunded. When Ms*** did not receive her first paper on 01/04/2015, she called the Circulation department to find out her account had been cancelled. Circulation needed her credit card number to set her back up on the three months for the price of one promotion but Ms*** did not feel she had to provide it again. *** ***, Customer Support Specialist, reinstated Ms*** promotion and delivery started on 01/07/2015. *** had requested with the field to have the previous Sunday's edition delivered with her first delivery on Wednesday, per Ms*** request. *** communicated with Ms*** via email and the issue has been resolved. Ms*** promotion will end after the delivery on 04/05/2015.If there are any further questions or concerns, Customer Support Specialist *** *** can be contacted at ###-###-####