The Arizona Republic

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

This letter is in response to your email concerning [redacted] *. [redacted] (complaint ID #[redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Ms. [redacted] has experienced regarding invoicing and payments.  [redacted], Customer Service Specialist...

reviewed Mrs. [redacted] account and has explained the invoicing to Mrs. Witte.  Our billing system is designed to automatically generate an invoice only if the amount of funds on the account is not sufficient to cover the next month’s subscription. [redacted] has forwarded a 2 year payment history; a complete history with payments, credits, debits, and bills of their account for the last 2 years and 5 months; and, a twenty-one (21) month history of monthly charges per Mrs. Witte’s request.[redacted] has provided Ms. [redacted] with her direct phone number of ###-###-#### for any future assistance.  If there are further questions or concerns regarding this complaint, please feel free to contact [redacted] directly at ###-###-####.

customer service promises things that DO NOT happen. Still no papers delivered after 2 phone calls. This is the business they are in and offer, it's not that hard to sign up for a service they say they provide and PROVIDE IT. I'm not a happy customer right now

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I wish to thank Janice for all of her help and assistance. She has been extremely helpful. 

Regards,

Review: The AZ Republic are harassing me for payment that I already paid. The boy on the phone this morning said they have been having issues with their billing department and statements are always issued but I should take his word for it that I owe them money. I told him I pay every time I receive a statement and my current statement said nothing about any past money owed. He said they don't put past charges on the statement that I should just believe him that I owe more money. They call every single month even though I send my check to them every single month. It takes them forever to process my payment and they don't bother to verify that I have already paid before calling. When their "remit by" date said "upon receipt" then how do they know it is past due if I haven't even received my statement yet??? I have emailed them and I tried to get help from the boy on the phone but he said he would guarantee me that I will continue to get harassing phone calls until I paid more money for a service I already paid for.Desired Settlement: I want them to stop calling me demanding more money. I have already notified them that I no longer want anything to do with their business and to cancel my subscription immediately.

Business

Response:

This letter is in response to your letter concerning Ms. [redacted], Complaint ID#: [redacted]. Please accept our sincerest apologies for the inconveniences and frustrations that Ms. [redacted] has experienced. [redacted], Circulation Support Specialist, called Ms. [redacted] to address the issue regarding repetitive calls about past due payments. Ms. [redacted] did not want to discuss why these calls continued to be an issue and she only wanted the calls to stop and to cancel her account. [redacted] confirmed Ms. [redacted] request that she not be contacted with more calls, emails or letters and that she wanted to discontinue her subscription immediately. The account has been cancelled with no balance due per requested by Ms. [redacted]. All information has been placed on our Do Not Contact Registry so that Ms. [redacted] will not be contacted again. Ms. [redacted] is satisfied with the cancellation with the assurance that she would no longer receive calls.

Review: In March 2013, The Arizona Republic sent me a renewal statement saying that I must remit payment of $14.94 by 3/19/13 in order to continue service for the time period of 3/19/13 - 4/18/13. I did not remit payment thus not renewing my subscription which should have resulted in a cease of service. To my surprise, service continued. The next month I received a renewal statement saying that I must remit payment of $14.94 by 4/19/13 in order to continue service for the time period of 4/19/13 - 5/18/13. Again, I did not remit payment and still expected service to cease. Service continued again. The next month I received a renewal statement saying that I must remit payment of $46.80 by 5/19/13 in order to continue service for the time period of 5/19/13 - 6/18/13. Again, I did not remit payment and still expected service to cease. Service continued yet again for a short time and then finally ceased. On 7/12/13, I received a letter stating that the Arizona Republic is collecting a debt of the past due balance of $32.40. This has all come as a complete shock to me as I have never authorized or renewed service during these time periods. I also don't have any understanding as to why my most recent bill showed a charge of $46.80 and then the collection statement showed a lower balance of $32.40. The statements are very clear that payment must be remitted by due date in order for service to continue. That being said, failure to remit payment should result in the cease of service. Since I never remitted payment, my service should have ceased and I never should have been billed for said service.Desired Settlement: My desired outcome is for the Arizona Republic to reverse all charges billed to my account since I never authorized service. I expect to be given a statement showing an account balance of zero. I then expect for the Arizona Republic to stop contacting me

Business

Response:

[redacted]

The Revdex.com

4428 N. 12th Street

Phoenix, AZ 85014

Dear Ms. [redacted],

This letter is in response to your email concerning [redacted] (complaint ID# [redacted]). Please accept our sincerest apologies for the inconveniences and frustrations we have caused Mr. [redacted] with the issue of a balance due on his account

The $32.40 balance was for newspapers delivered from 03/30/13 and 06/08/13 as part of our grace period policy. This policy allows customers uninterrupted service when payments do not reach us prior to their due date. A telephone call, email and/or letter to our Customer Service department will stop delivery if a customer does not wish to receive delivery beyond their expiration date. We have this policy to avoid interruption of delivery service to our customers.

We truly regret any misunderstanding that occurred regarding Mr. [redacted]’s account, and that our grace period policy has caused further aggravation to him. We have verified that the $32.40 balance on his account has been cleared, and he owes nothing to TheArizona Republic. An email was sent to him on 7/29/13 to inform him of this resolution, and he will be issued a letter as well to confirm that the balance has been removed. His phone number and email have been added to our Do Not Contact lists so he will receive no future contact from us.

Sincerely,

Administrative Assistant

Gannett Publishing Services

Review: I cancelled s subscription in November and was told they would not pull money out of my account anymore. They pulled a monthly payment out in December which I did not approve, and when I called them December 19th they said my money would be credited back in two days. It is now December 27th and they will not return my money to me.Desired Settlement: I would like my money returned to me as soon as possible and would like to know that they are not going to pull anymore money from my bank account because they do not have permission to do so

Business

Response:

This letter is in response to your email concerning [redacted]complaint ID# [redacted] Please accept our sincerest apologies for the inconveniences and frustrations Ms. [redacted] experienced with customer service. Mary Y[redacted] Customer Support Specialist, spoke with Ms. [redacted] on 12/30/2015 regarding her complaint. We regret that there was an issue with Ms. [redacted] original request to cancel and refund the last payment made. Mary issued to Ms. Hamilton the refund of $18.43 as the payment was on automatic payment and was withdrawn after the request for cancellation. The account has been closed and all banking information was removed at the time of cancellation. Ms. [redacted] is satisfied with this resolution, and was advised to contact Mary directly at ([redacted]f she is in need of further assistance.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I moved out of Arizona in November, 2011. I submitted a contact form on the AZ Republic Website and asked for my service to be cancelled, but it never was (I could tell, because I continued to see a withdrawal from my bank account). I submitted another contact form a few months later, and again after that, asking for my service to be cancelled.

Finally, as they were still withdrawing funds from my bank account, I closed the account. Today I received a call from a collections agent advising me that my account was still active and that I had a past due balance.

I contacted customer service and advised them of the situation. [redacted] advised me that even though I submitted a form requesting to cancel my service, I needed to call in to the call center and speak to a representative in person to cancel the service. I asked why nobody had responded to my contact forms and advised me of this fact, and she could not give me an answer.

She let me know that the remaining balance of $39.00 was still valid on my account and I would need to pay it, and that she would cancel my service today.

I requested that they remove the remaining balance, as I hadn't lived in the state for the past two and a half years, and obviously couldn't have received the service - she said that was not an option.

I paid the past due balance to avoid having a negative impact on my credit. However, I believe that someone with the organization should have contacted me to let me know the correct process for canceling my account in response to my submitted contact forms.Desired Settlement: At the bare minimum, I would expect the $39.00 in most recent charges to be refunded to me that I paid today. A respectable institution would have completely understood and offered me a refund for a larger amount, I believe, not just the amount that was charged after I cancelled my bank account to stop the automatic withdrawals, though I would settle for only the most recent charges that I paid today being refunded.

Business

Response:

The Revdex.com4428 N. 12th StreetPhoenix, AZ 85014This letter is in response to your email concerning Anthony Frank [redacted] (complaint ID# [redacted]). Please accept our sincerest apologies for the inconveniences and frustrations we have caused Mr. [redacted] with the subscription issues he has experienced. [redacted], Customer Support Specialist, contacted Mr. [redacted] on 3/19/2014 via phone and email regarding his refund. Mr. [redacted] said he filled out a form in November 2011 on [redacted] to cancel his account because he was moving out of state. A search of customer service emails from that time period with the email address he provided was unable to locate any emails from him. Mr. [redacted] was charged on[redacted] every month after through January 2014. The only call recorded on his account is on 3/14/2014, which is when he called in to cancel his account. At that time, the inbound representative advised him he had a past due balance of $36.54, which he paid.We regret the aggravation Mr. [redacted] experienced with his subscription. A full refund of $86.87 was requested for him. He should receive a check from [redacted]. in 7-10 business days at his New York address. Mr. [redacted] confirmed via email that he is satisfied with this resolution. If he is in need of further assistance regarding this complaint, please contact Sara directly at ###-###-####. Sincerely, [redacted]Administrative AssistantGannett Publishing Service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Received an invoice mailed 7/31/2013 in the amount of $14.88 which the invoice stated was payable by 8/14/2013 for Monday-Sunday home delivery for 1 month 8/14-9/13/2013. I happened not to receive delivery the same day I submitted payment online. Was told I did not have 7-day per week delivery effecticve 8/5. Explained that if I received an invoice for 7-day per week delivery and paid that invoice, that I should receive what I paid for. The company refused to honor that invoice explaining it was an error and the invoices are submitted prior to any changes in previous promotional offers. The 8/5 change date from 7-day to 4-day delivery had not been communicted to me prior to invoice or payment.Desired Settlement: The company has cancelled my service upon my request and has agreed to refund to my credit card the $14.88 I submitted payment of. I want the company to change their invoicing practices and send me a complimentary month of 7-day delivery for my time and aggrevation at the situation that their practices have caused.

Business

Response:

The Revdex.com

4428 N. 12th Street

Phoenix, AZ 85014

This letter is in response to your email concerning [redacted] (complaint ID# [redacted]). Please accept our sincerest apologies for the inconveniences and frustrations we have caused Mr. [redacted] with the billing issues he experienced.

[redacted], Customer Support Specialist, spoke with Mr. [redacted] on 8/9/2013. The billing issue on his account has been corrected. After reviewing the complaint and upon further research, we found that the same day that the $14.88 payment posted to the account, the system automatically changed the type of offer on the account. We regret that the representative he spoke with did not honor the bill that he received. Due to the frustrations Mr. [redacted] experienced, he will receive a refund of the $14.88 payment, and a free month of 7 day delivery. We appreciate that Mr. [redacted] accepted our offer of a 6 month promotion of $17.00 plus tax 7 day on with a printed bill. He is aware that the special offer on her account will renew to the standard rate after 3/9/2014, and has [redacted]’s direct line for further assistance at anytime.

Sincerely,

Administrative Assistant

Gannett Publishing Services

My husband and I recently discovered that the Arizona Republic was charging one of our credit cards each month for their newspaper. Problem is we stopped receiving the paper from them over three years ago. We had cancelled our subscription with them in 2012. They charged us $34.47 a month for three years and because it was on a credit card we don't check often, we didn't discover it until now. So I called to get a refund and find out why they were still charging us when we haven't received a newspaper from them in so long and the customer service girl basically told me it was my fault for not checking and there was nothing she could do except cancel our subscription. She even told me that this is something that happens quite often with their customers, that they "forget" about their subscriptions pinning the fault on the customers and not the fact that they continue to charge people even after delivery has stopped. Whats even more aggravating is that when we signed up it was a "verbal agreement" and they have no record of sending us information on our account or how to use their online system. They weren't even sending us email reminders or statements. So basically I had no way of accessing the account to close it or dispute the charges. I get that we have a personal responsibility to check our credit card statements for the monthly charge but at the same time we have received ZERO notifications from them and ZERO newspapers since October of 2012. Arizona Republic and their EZ PAY system is a scam and just make sure that when you cancel your subscription that you check your credit cards to make sure they don't continue rack up your card without you knowing it.

Review: In 2012 I called and cancelled my subscription. I had paid $119.28 for a 6 month subscription, Check # [redacted]. I cancelled it because it was too expensive and I was only reading 2 sections of the paper. In December I received a call from the Arizona Republic offering a promotion of $13.00 a week for 6 months. I paid in FULL for that subscription on 12/28/2012, amount $78.00, Check # [redacted]. The subscription was to have run through June 2013. Several months after receiving the paper I started receiving bills in the mail from the Republic. I called on several occasions and was assured it would be taken care of. It never was. The bills continued to arrive. I finally wrote a letter and mailed it to the address that payments go to. I never received a call, or any other assistance from the Republic regarding the problem. On June 17th my paper ceased being delivered. I paid through the end of June. On 7-11-13 I received another bill in the mail in the amount of $53.84. It was for a previous amount due PLUS delivery from 6-20-13 to 7-19-13. KEEP IN MIND MY PAPER HAD NOT BEEN DELIVERED SINCE JUNE 17th, 2013. Here they are billing me for a paper I wasn't even receiving. I called customer service and spoke to a [redacted], who in my opinion should not be in Customer Service. After I explained the situation, the phone was just silent and I asked if anyone was still there and she replied yes, and I said well are you going to talk and she said NO, she stated that I already said I didn't owe any additional money and that I wasn't going to pay it, so there was nothing to say. I asked to speak to a supervisor. I was transferred and spoke to a representative who looked up the account and said it had been closed and that I owed an additional amount for papers that had been delivered. I explained that I have always paid the subscription in full, and had cancelled the 2012 subscription when it expired and then re upped in December of 2012, paid it in full and that my delivery had stopped mid June 2013, even though I had paid in full through June 2013. She said that when I re upped, they applied part of that $78.00 to a prior amount due. There should have never been an outstanding balance. If there was it should have been disclosed back in December of 2012. Although I have made several calls, and written a letter, this was the FIRST time I was hearing what they actually did. She informed me that although I say I may have cancelled the subscription, the paper continues to be delivered until it is cancelled in their system, and therefore they can continue to bill it. I said, sort of like the bill I just received for delivery of 6-20 through 7-19? I said how can you continue billing for a paper that isn't even being delivered? I asked why no one responded to the letter I wrote, and she said it goes to a payment drop and was probably discarded, that I need to send it to the dispute address, which by the way isn't mentioned anywhere on the invoice. She said they closed the account and that I would be receiving a final bill. The final bill would show an address to mail the dispute too. I do not owe any additional monies. I cancelled the subscription. She did verify that I had called in, but they had no notes in their system regarding the resolution of the issue. This is quite unbelievable, that an organization would operate this way. It should not be incumbent on the customer to continue to seek resolution and not have the company do their part in resolving the error that they originated. I am not responsible for paying for papers that were not ordered, and not delivered. I never signed any contract saying that I would continue to pay for papers after the subscription expired. I am not responsible for the ineptness of their customer service department. I am requesting that the account that has now been closed reflect a zero balance due. I am actually due a refund for the balance of the papers I paid for through June 2013, that I did not receive, however I just want to be done with the issue. I have wasted valuable time trying to resolve it to no avail.

Business

Response:

[redacted]

Dear Ms. [redacted],

This letter is in response to your email concerning [redacted] (complaint ID# [redacted]). Please accept our sincerest apologies for the inconveniences and frustrations we have caused Ms. [redacted] with the issue of a balance due on her account and the poor customer service that she received. We truly regret any

misunderstanding that occurred regarding her account. The balance due has been removed, the account closed, and she will not receive any more invoices.

[redacted], Customer Support Specialist, sent an email to her on 7/18/13 to inform her of this resolution. Additionally she left a follow up telephone message on 7/22/13 letting her know to contact her if she needed additional assistance.

Sincerely,

Administrative Assistant

Gannett Publishing Services

I went to the AZ Republic's website to order a new subscription. The subscription was for my mother while she stayed in a local rehab hospital. I completed the online form and submitted it yet a paper did not start at the hospital.

I then called the subscription department and asked about it. She found no record but patiently took my info and put the info for a new subscription. She gave me a number to call for when I needed to cancel or change the subscription. I wrote down the number: ###-###-####.

A month later, I called the number to cancel the subscription. Turns out the number is for "hot talk and if I was 18 or younger to hang up now." I then found another phone number to subscriber services and cancelled the subscription.

The next day I got a phone call from a man hoping to get me to resubscribe. I explained to him that my mother was no longer in the hospital and would not need the paper. He acknowledged me and we ended the phone call. So a day later I received a second call asking if I wanted to resubscribe. I explained I would not and to take my phone number off their call list. He said he would remove the number. A day later I received a third call (repeat conversation) and then a day later I received a fourth call. Same conversation. Something is seriously wrong with the newspaper's subscription department. Multiple incidents of bad service. (I do appreciate being given a number to the hot talk line, though.)

Review: I have tried multiple times, using their preferred method of notification, to get the Arizona Republic to stop throwing the Yes! Your Essential Shopper onto my property/driveway. It stopped for a while but has now started arriving again. This unwanted littering constitutes a possible alert to criminals, if I or my neighbors are unable to put it in the garbage, that the home my be unoccupied.Desired Settlement: Permanently stop throwing the Yes! Your Essential Shopper onto my property. I do not want it. I do not read it. It just contributes to the landfill.

Business

Response:

This

letter is in response to your letter concerning Mr. [redacted], Complaint

#[redacted]. Please accept our

sincerest apologies for the inconveniences and frustrations that Mr. [redacted]

experienced.Mary

Y[redacted], Circulation Support Specialist placed a completed stop for any

publications to the address [redacted]., Phoenix, AZ 85021 and

has notified the area office in charge of delivery to ensure that Mr. [redacted] receives no further

deliveries. Ms. Y[redacted] attempted telephoned Mr. [redacted] on 12/02/2015 and

12/04/2015 and was unable to leave a message as the voice mail was not set up

to receive messages. Mary Y[redacted] then emailed Mr. [redacted] to let him know

that she has done everything possible to ensure no further publications would

be delivered to his address. Mary Y[redacted] has also given Mr. [redacted] her direct

phone ###-###-#### number, email my[redacted]@republicmedia.com and the main phone number ###-###-#### to the support line in the event Mr.

[redacted] has any future questions or concerns.

Consumer

Response:

This is a rejection because I do know if I would be able to comment if I submitted an acceptance and because I won't know if the problem is resolved for several weeks as the Yes! circular is only delivered on an irregular basis.This issue was brought to the attention of the Arizona Republic many weeks ago. Multiple emails were sent to the company to resolve the issue. I only received one personal response. The rest of the responses were computer generated. None of my complaints seemed to resolve the problem. I am not surprised that it took a complaint to Revdex.com to get some kind of, possibly, meaningful personal response. In fact, I was very surprised to see a personal response in my email this morning. Now I understand why it was received. It should have not taken this long to, possibly, resolve an issue as simple as this.With regard to the voice mail issue. My voice mail is setup with a generic response. Voice mails are left on a regular basis. In any case, in situation like this, an email is much preferred as it provides me with concrete and verifiable documentatation.I will accept the resolution after I am satisfied the Yes! circular is no longer being delivered to my property. If the delivery is permanently stopped I will accept the resolution.

Business

Response:

This letter is in response to your email concerning

Robert [redacted] (complaint ID [redacted]). Please

accept our sincerest apologies for the continued inconveniences and

frustrations we have caused Mr. [redacted] with the unwanted deliveries of our free

YES Sunday product. We regret that a delay

in action occurred concerning these deliveries. His address is set in our system to never deliver the free YES Sunday

product. Todd M[redacted], the Distribution

Director in charge of delivery in his neighborhood, has been notified to stop

delivery and perform service checks to confirm that delivery ceases. He left a message for Mr. [redacted] on 12/9/2015

to let him know that he will ensure that this issue is permanently resolved. If

there are any further concerns regarding this complaint, please contact Todd

directly at ###-###-#### or ###-###-####.

Review: I have a subscription to the Arizona Republic. It was from May 24-August 24th; however I had vacation holds of several days in May, June, July, and August (all holds included a Sunday and a Sunday paper is more expensive as well). In August I contacted the Republic to find out the expiration date of my subscription due to the vacation hold newspapers. [redacted] told me that it would be September, 12th. I asked him to cancel my paper after that date and he told me I would have to call closer to the date.

I called today at 10:42 am and talked to [redacted] told me that my subscription expired on August 24th and I had no credit for my vacation newspapers. I asked to speak to a supervisor, he told me he was one, which I didn’t believe and asked again. He finally transferred me to [redacted], who wasn’t a supervisor either, but some type of senior agent. [redacted] refused to listen to me and talked over me the majority of the time, told me that because I switched payment methods (I didn’t switch payment methods since my paper was to be delivered until September 12th and then cancelled. There is not a payment method for a cancelled service), I was originally extended until September 12th, but because of the change in payment methods I was only extended until September 8th and I owed $17 (and I forget the change amount). I told her that for 3 days of delivery (9, 10, and 11th as my paper is now cancelled) I thought $17 was outrageous. She offered to cut it in half ("good will offer"), which I told $9 for 3 days of newspapers was excessive. I told [redacted] that you cannot have employees giving out information regarding delivery and payments and then decide to rescind that offer. What [redacted] told me is what I in good faith went on. I asked to speak to a manager, and was told that one was not available, but would call me back in an hour. As you can guess, no manager called back. These tactics by the Republic are not fair or right. I should only have to pay for the papers I receive and pay the amount they are worth. They should honor their contract.

Thank you,Desired Settlement: I would just like the Republic to honor their contract with me. Abide by the September 12th last day of delivery. If they were going to change my subscription date from the 12th to the 8th they should have notified me in advance. I should not find out about this the day I call to cancel my paper. Additionally, if they are going to charge for 3 days of newspaper delivery, it should be the cost of 3 weekday newspapers, $17 is obscene.

I began getting the Yes! ads delivered to my doorstep each week. I don't recall ever requesting them. I emailed the subscription department and asked them to stop sending me these weekly ads. It is a huge stack of ads on my doorstep each week. I don't use them and it is a waste of paper. I originally emailed in November asking them to stop sending and they said they would. In January I emailed again since I was still receiving them. It is now April and I am still getting these ads after 3 attempts to terminate service. This is horrible customer service and a complete inconvenience.

I don't trust the Arizona Republic and will never give them any credit card or banking information in the future.
I am a winter visitor and stopped delivery of the paper from early April to early October. During my absence they charged my credit card without my permission $15.86 per month for internet access to the paper, which I didn't want and didn't order. I didn't notice this charge until I returned in October and they said it was mandatory as explained on their web site and they would not refund the charge. I ask to speak to a supervisor and after 10 minutes or so, I was told if I would pay the outstanding balance of $39.21, they would forgive the $15.86 per month. I have no idea how they came up with the $39.21 balance as my bank records only go back to May. They stopped delivery on October 12th as they no longer have access to my Credit Card Account.
I decided it was not in my best interest to do business with a company which is unethical and I will no longer subscribe to the Arizona Republic.
I read all the complaints submitted to the Revdex.com. How the Arizona Republic receives an A+ rating is a mystery.

I have taken the Arizona republic newspaper for the winter because I'm a snow bird they had a promotion pay for one month and get two months free. This was a big problem I gave my credit card number and they have been debiting my card without my permission. I have phoned and faxed my concerns, but they are still debiting my credit card. I have to cancel my credit card in order to not have them debit me. The people who manage the phones don't know how to handle your concerns. The service from the credit department is very poor.

Snowbird from canada

I discontinued my service with this company for the following reasons:

1. Billing is horrible and I feel I was over paying for service. For example: Often receive 2 bills for a month and customer service cannot give an explanation except - "This is the amount you owe"

2. When you put your service on hold because you are out of the country, you are still charged $18 month for digital service. This was never explained, never used and no option to cancel this service.

3. When I asked to have my account audited the Customer Service said they couldn't do that! I had to get a supervisor on the line to even explain the amount I was charged when I was out of the country.

4. No credit was given for the 5 weeks I was gone - even though I had put a "stop" on the paper and it was not delivered while I was gone.

5. Interesting that when I cancelled service, my final bill is only for PAPERS delivered (no online service charge? how strange)

Review: NO DELIVERY FOR SUNDAY 11-1 AND NO ONE IN CUSTOMER SERVICE CAN TELL ME WHEN IT WILL BE DELIVERED INCLUDING THE SUPERVISORS AND I HAVE TO CALL ON MONDAY 11-2 TO GET HOPEFULLY A REFUND. THIS IS A TERRIBLE COMPANY TO BE THE ONLY PAPER IN THE STATE. THIS IS A MONOPLOY AND SHOULD NOT BE HAPPENING.Desired Settlement: REFUND OF ENTIRE SUBSCRIPTION

Review: We ordered a year of Sunday newspapers as a birthday gift for my 87 year old mother in law. She only wanted it for the TV guide, but wants a paper every Sunday. She can no longer drive, so we got her a subscription. The first Sunday she calls and says there is no TV guide. I went to Dollar tree and bought her a paper with the TV guide in it. She says please cancel the subscription. I call and they transfer me to cancellation. The guy tells me that the subscription I bought does not have TV guide. I asked him to cancel but he convinced me to keep the subscription because he will throw in the TV guide.

The next Sunday there is no TV guide. My mother in law is upset that I did not cancel. ( She gets up and out too late to get any redelivery )

I call again ,this time I am told that my subscription is NON REFUNDABLE.

I spoke to three customer service reps then ask to speak with a supervisor. I was told he was in meetings all afternoon. I called the next day and got transferred to a voicemail. No reply so far.

All I want now is to cancel and get my money back.Desired Settlement: I. Want to cancel my mother in law's Sunday subscription and get a full refund of $55.08.

Business

Response:

This letter is in

response to your letter concerning Ms. [redacted], Complaint [redacted] Please accept our sincerest apologies for the inconveniences and

frustrations that Ms. [redacted] experienced.[redacted],

Customer Support Specialist, cancelled and refunded the 55.08 per requested by

Ms. [redacted], has also given Ms.

[redacted] her direct phone number: [redacted] and email: [redacted] if she

has any future requests, questions or concerns. Ms. [redacted] was

satisfied with the refund and cancellation of the subscription.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,