The Arizona Republic

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

This letter is in response to your letter concerning Ms. [redacted], Complaint ID #[redacted].  Please accept our sincerest apologies for the inconveniences and frustrations Ms. [redacted] has experienced. Ms. [redacted] called the Circulation department to cancel her subscription on...

12/31/2014.  At this time, she paid her past due balance of $32.83 and was offered a three months for the price of one promotion.  She accepted this offer and paid $15.02 for that promotional offer.  This promotion was to start on 01/04/2015.  Due to a system error, her subscription account was inactivated that same day, 12/31/2014, and her payment remained on the account and was not refunded.  When Ms. [redacted] did not receive her first paper on 01/04/2015, she called the Circulation department to find out her account had been cancelled.  Circulation needed her credit card number to set her back up on the three months for the price of one promotion but Ms. [redacted] did not feel she had to provide it again.  [redacted], Customer Support Specialist, reinstated Ms. [redacted] promotion and delivery started on 01/07/2015.  [redacted] had requested with the field to have the previous Sunday's edition delivered with her first delivery on Wednesday, per Ms. [redacted] request.  [redacted] communicated with Ms. [redacted] via email and the issue has been resolved.  Ms. [redacted] promotion will end after the delivery on 04/05/2015.If there are any further questions or concerns, Customer Support Specialist [redacted] can be contacted at ###-###-####.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

I have received a refund from the Arizona Republic newspaper,and an assurance the account will not be billed again 

and the paper will not be delivered to me. and I am satisfied my complaint is finished.

                                                                                                                                        

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I hope this email finds you well. I am still unfortunately have received further contact from Arizona Republic. The latest is this letter that was mailed to me and the sender is stating that they have made a halt to the "YES" publications to my home long ago, however I have also received various soliciting material from Arizona Republic and not just the YES.  They have been well aware of this. I have been in contact with a local law firm about this company and that they continue to harass me with their deliveries and contact.  I have attached the letter from the customer rep VP and the envelope with the date noted. They have been very slick with sending me material that will not have a date on the mailer or on the envelope, but it has continued. I have not made any contact with this company as a response in the last couple of months.I am wondering if my case can remain open since the mailers haven't ended.Regards,[redacted]

This letter is in response to your email concerning [redacted], complaint #[redacted].  Please accept our sincerest apologies for the inconveniences and frustrations Ms. [redacted] experienced with her Arizona Republic subscription.[redacted], Customer Support Specials...

was able to contact Ms. [redacted] and provided a detailed history of her account, including specials received and a disclaimer regarding special promotions.  After crediting Ms. [redacted] account for any misunderstanding of the promotional rates and one final buy one and get one free offer was granted to Ms. [redacted].  Ms. [redacted] paid the balance and the promotional rate and was satisfied with the resolution to this complaint.  For any future questions or concerns, Ms. [redacted] has been provided with [redacted]’s direct telephone number: ###-###-####.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

This letter is in response to your complaint regarding cancellation of your subscription and a refund for the remaining balance of unused deliveries.  Please accept our sincerest apologies for the inconveniences and frustrations we have caused to you. 

Mr. [redacted] started a...

special 7-day Sun Club special that is specifically for winter visitors.  These offers are annual and are non-refundable and non-transferable.  This offer was started on 10/12/2014.  On 10/28/2014, our cancellation department received a call from Mr. [redacted] to cancel his subscription.  At that time, he was notified it could be cancelled but no refund could be issued due to the terms and conditions of the Sun Club offer.  The subscription was left open.  A floor coach in the Circulation department listened to the original phone call and Mr. [redacted] was notified of the terms and conditions of the Sun Club offer.

[redacted], Customer Support Specialist, cancelled Mr. [redacted] subscription account effective 11/19/2014 and processed a refund for the remaining credit balance of $187.99.  This refund will be processed back to the card it was paid within 3-5 business days.  On 11/18/2014, we received Mr. [redacted] letter with his $10.00 Fry's gift card enclosed in it and it was returned to the appropriate department.  [redacted] emailed Mr. [redacted] and notified him of the resolution.

If there are any further questions or concerns, please feel free to contact [redacted] at ###-###-####.

This letter is in response to your email concerning [redacted]complaint ID# [redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Mr. [redacted]

experienced with his subscription.  

Mr. [redacted] signed up for a Wednesday and...

Sunday delivery on a three months for the price of one promotion.  This delivery was to begin on June 22, 2014.  In Mr. [redacted]'s complaint he requested to have his subscription cancelled and a full refund due to delivery issues.  [redacted], Customer Support Specialist, refunded Mr. [redacted]'s two payments and cancelled his account. 

[redacted] then called Mr. [redacted] to notify him of the resolution and he had changed his mind about cancelling his subscription.  He said he has been working with his area office on the delivery issues he was experiencing and he was now receiving his paper.  Mr. [redacted] requested to keep his account open and to reverse his refund.

[redacted] has kept his subscription active and placed the funds back on his account.  Mr. [redacted] is happy the delivery issues are being resolved and he is receiving his paper.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

We are refilling complaint [redacted] against the Arizona Republic. To day we have received a check from them totaling $7.30. They owe us $26.00

Thank you for your help in this matter

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for resolving this so fast.  As I am out of work and needed that refund ASAP..which they did do.  Thank you all at the Revdex.com and to the customer service rep at the Arizona Republic.

This letter is in response to your email concerning [redacted] and [redacted] (complaint ID#[redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations we have caused the [redacted]'s with the delivery issues that they experienced.[redacted], Customer Support...

Specialist, spoke with [redacted] on 1/14/14.  They requested to receive 3 papers each on Wednesday and Sundays. There was a carrier change on the route on 1/1/2014 and Mr. [redacted] confirmed that service has been good ever since. Someone from the Distribution area office has already called and followed up with this issue, and provided a cell phone number to call if there a further issues. [redacted] provided her phone number and email address as well for additional assistance at anytime.  Sincerely, [redacted]Administrative Assistant Gannett Publishing Services

This letter is in response to your email concerning [redacted] (complaint ID# [redacted].  Please accept our sincerest apologies for the difficulties and frustrations Ms....

Mahoney experienced with credit card fraud.  We understand her concerns and empathize with the hardship this caused.Janice T[redacted] Customer Support Manager, has been working with Ms. [redacted] regarding her complaint, and has resolved this matter to the customer’s satisfaction.  If you have any further questions or concerns, please feel free to contact Janice directly at [redacted]/j[redacted]@republicmedia.com.
Sincerely,
Tad K[redacted]
Director of Consumer Subscription Marketing
The Arizona Republic/USA Today Network

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

l do not agree with your response that it will take up to a few weeks to end your harassment soliciting. As if immediately end all contact and distribution.

Regards,

The Revdex.com

This letter is in response to your email concerning [redacted] (complaint ID# [redacted]).  Please accept our sincerest apologies for the inconveniences

and frustrations Mr. [redacted]...

experienced with his subscription.  

[redacted], Customer Support Specialist, attempted to contact Mr. [redacted] on 6/24/2014 via phone and email regarding his refund. She was unable to speak

directly with him and has not received a response back via email.   

Mr. [redacted]’s subscription account had been set up on a special 7 day offer of $4.33 per month since 2/1/13.  Prior to that, a special offer of $1.00 per week for

various frequency of delivery days was applied to the account for over 5 years. On 5/6/14, a switch to the [redacted] payment method was initiated by the customer

online.  Our system automatically switched the rate from $4.33 to the standard rate of $24.00 per month, because the special rate for the account is

not available on [redacted].  On 6/5/14, a payment of $48.09 was charged to the customer’s credit card.  Since the change to the [redacted] payment method

changed the rate to the standard $24.00 per month, the account was left with a negative balance of $21.04 at the time of the payment, which is why the payment

was almost doubled.  The customer called Customer Service Department on 6/23/14 and cancelled the subscription.  At the time of cancellation, a

refund of $8.48 was returned to customer’s credit card.  An additional refund of $39.61 was requested for him on 6/24/14, and Mr. [redacted] should

receive a check from [redacted]. in 7-10 business days. If he is in need of further assistance regarding this complaint, please contact [redacted] directly at

[redacted].   

Sincerely,

Administrative Assistant

This letter is in response to your letter concerning [redacted], Complaint ID #[redacted].  Please accept our sincerest apologies for the inconveniences and frustrations Ms. [redacted] has experienced. [redacted], Supervisor in the Consumer Solutions Center, called and spoke with...

Ms. [redacted].  She has since received the Thanksgiving Day edition of the paper and she considers this matter to be resolved.If there are any further questions or concerns, Customer Support Specialist [redacted] can be contacted at ###-###-####.

This letter is in response to your email concerning [redacted] (complaint ID# [redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations we have caused Mr. [redacted] with the issue of a balance due on his account.Mr. [redacted] paid $243.26 for one year on...

12/13/2012, at the time there was a negative balance on the account, so his part of his payment was applied toward that balance.  Delivery continued until 11/2/2013 and was stopped at that time with a negative balance of $56.44.  We truly regret that our grace period policy has caused further aggravation to Mr. [redacted].  We have verified that the $56.44 balance on his account has been cleared, and he owes nothing to The Arizona Republic.  An email was sent to him on 1/14/14 to inform him of this resolution, and he will be issued a letter as well to confirm that the balance has been removed. His phone number has been added to our Do Not Contact lists so he will receive no future contact from us. Sincerely, [redacted]Administrative Assistant Gannett Publishing Services

This letter is in response to your email concerning [redacted] complaint #[redacted]Please accept our sincerest apologies for the inconveniences and frustrations Ms. [redacted] experienced with cancelling her subscription.  Mary Y[redacted] Customer Support...

Specialist, was able to contact Ms. [redacted] regarding this issue.  Mary cleared any balance forward; cancelled the subscription; and, per requested, sent Ms. [redacted] a confirmation email regarding this matter.  Ms. [redacted] was satisfied with this resolution and no further contact regarding this issue is needed.

This letter is in response to your email concerning [redacted] (complaint ID# [redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Ms. [redacted] experienced with billing for her newspaper subscription.   [redacted],...

Customer Support Specialist, spoke with Ms. [redacted] on 4/3/2015 regarding her complaint.   We regret that there is an automated billing issue with our system that our IT Department is currently addressing.  [redacted] issued to Ms. [redacted] manual invoices this month for services dates of 4/11/2015 through 5/10/2015 and next month for service dates of 5/11/2015 through 6/10/2015. Additionally, Ms. [redacted]’s account has been credited for $24.86 for the inconveniences she experienced.  She is satisfied with this resolution, and was advised to contact [redacted] directly at ###-###-#### if she is in need of further assistance regarding her subscription.