The Autobarn Nissan of Evanston

Complaint: [redacted] I am rejecting this response because: it is an absolute joke that this dealership disavows any responsibility for the inoperable condition of my vehicle purchased there merely months ago due to their shoddy maintenance practicesIf indeed "everything" was done on my vehicle(they claim a point safety inspection performed prior to resale, allegedly), how do you miss the most basic item such as the incorrect transmission fluid installed which caused my transmission to totally fail, requiring replacement? They drove the vehicle for miles and didnt notice this? Impossible to believeThey claim they work toward lifetime relationships with their customersWhat a jokeThose are merely hollow wordsIn reality they are totally non-accountable and dismissiveDid nothing wrong? They also sent me on the road with essentially bald tiresThat is unconcionable and dangerousI am not going awayYou now have a lifetime nemesis, where, if they were true to their hollow advertising, I could have been a lifetime customerShame on you for your crass treatment of a year veteran of service to this country Sincerely, [redacted] ***

Nothing has changedWe stand by our original response

Revdex.com: [redacted] from Autobarn Nissan contacted me and resolved my complaint Of the original issues he was able to prove to me that the vehicle does indeed have the Certified Pre-Owned warranty which I was able to validate by having another dealership check the VIN in their system where they showed that the CPO warranty is active until or 100,miles In addition, I was refunded for the $from the USAA/TrueCar car buying service discount and the $for the Autoguard I was not refunded for the Theftshield as [redacted] indicated on the TrueCar paperwork that the Theftshield was identified as "anti-theft" and the price point matched up I am very satisfied with the result, it is unfortunate that it took this level of effort to have the company uphold their end of what should have been a straightforward transaction Sincerely, [redacted] ***

General Manager Miki [redacted] had the warranty cancelled when requested but the customer had moved and we had not been notified we Reissued a new check and sent to new address per customer requestthis has been resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello please feel free to get in touch with me here at the autobarn so we can talk and resolve this matter for youThank you, [redacted] General Manager AutobarnEvanson [redacted]

We did reach out to the customer but never got a phone call back if you could have him call me please [redacted] thank you [redacted]

The check will be sent out in days I'm currently in Europe will be back in town in days thank you Hitko

Initial Business Response / [redacted] (1000, 5, 2015/05/18) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: ***@theautobarn.com Spoke with Nissan consumer affairs customer dose have the service contract but was never filed in the systemEverything is done and handled I did speak with [redacted] from Nissan and he did forward my contact info to the customer I just got involved with this issue when Nissan called if customers needs to get in touch with me please send them my contact info thank you I would be more then happy to give the customer the money back for the service contract !!!

Ms [redacted] contacted our sales manager [redacted] at the end of August requesting Autobarn Nissan to pay a balance due HondaAfter [redacted] contacted Honda to get a breakdown of the fees they were asking forAutobarn sent $for late fees caused by Autobarn returning the vehicle lateThe additional money owed is Ms***'s responsibilityThe other charges are for a disposition fee and taxes on the disposition fee

Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ the vehicle itself has been displayed and documented with photos listing an adendum of addons our original agreement included all applicable fees customer has been very belligerant with his demands and constant threat of filing complants against the company with your company (Revdex.com) and states attorneyall vehicles in my inventory have addendums according to all CATA guide lines

I'm so sorry to hear about this please give me a call at your earliest convenience Call my cell I'm in the office monday all day [redacted] thank you [redacted] General manager

Mr. [redacted] contacted us regarding our leaf we had advertised. He had just left another [redacted] dealer because he had a bad experience and was very agitated. When our salesperson showed him the vehicle, he discussed our optional certification warranty. Mr. [redacted] said it was included in the price... advertised and the salesperson explained to him that it was optional, and if he wanted it then he would have to pay for it. Mr. [redacted] asked to speak to a manager. The manger explained that we advertise our vehicles with certification available. We don't build it into the price, we give the customers the option. Mr. [redacted] said he didn't see it in the ad. Mr. [redacted] was looking on his phone and probably didn't scroll down far enough. The manager showed him the ad in the office on a computer. Mr. [redacted] then said other dealers only wanted to charge him $4-500 for the certification. The manager offered to accommodate Mr. [redacted] and reduce the certification cost to $400 in order to price match it for him. Mr. [redacted] said he would think about it and left.Thank you for visiting another one of Autobarn [redacted] Of Evanston's exclusive listings! No need to look any further... 2015 [redacted] Leaf S Priced below KBB Fair Purchase Price! Clean [redacted] One-Owner. ABS brakes, Electronic Stability Control, Heated door mirrors, Heated Front Bucket Seats, Heated front seats, Heated rear seats, Illuminated entry, Low tire pressure warning, Remote keyless entry, Traction control. 101/126 Highway/City MPG Awards: [redacted] 2015 KBB.com 10 Best Green Cars Reviews: [redacted] Spacious, quiet cabin; useful cruising range; ample features; reliable and available; affordable base price. Source: [redacted] No gas, ever. The 100% electric [redacted] LEAF motor is powered exclusively by an advanced lithium-ion battery that you can charge at home, or on-the-go. Meanwhile, hybrids have to carry around their electric drivetrains plus their gas-engines. The average American drives less than 33 miles a day and with an average range of 84 miles on a single charge, the LEAF takes you 2 1/2 times that distance on a single charge. It's as simple as just plugging it in. Charge at home, at the office, or on the expanding national charging infrastructure. The Regenerative Braking System captures energy while you coast or brake, and recycles it back to the power supply. The exterior is built to be as efficient as possible. A flat, aerodynamic underbody and rear diffuser enhance performance by allowing air to flow smoothly underneath the LEAF. While the aerodynamic rear spoiler helps reduce turbulence and drag while providing a sporty appearance. The aerodynamic halogen headlights are specially designed to redirect airflow away from the side mirrors, helping to reduce wind noise and drag. The [redacted] LEAF comes standard with heated front and rear passenger seats and heated steering wheel, allowing you to keep warm in a more energy efficient way than using the HVAC alone. Roll with four friends, or fold down the 60/40-split rear seat for a bigger cargo area, and enough room for longer items. Stay connected and communicate with your LEAF remotely through your computer or smartphone. The LEAF offers a host of safety features such as the [redacted] Advanced Air Bag System, Anti-Lock Braking System and a standard rear-view camera. Also, the Tire Pressure Monitoring System alerts you when the pressure is too low in one of your tires. Source: The Manufacturer Summary Certification available! Here's what you get... 7-year/100,000-mile limited warranty 24-hour Emergency Roadside Assistance Car Rental Reimbursement and Towing Benefit Genuine [redacted] parts C [redacted] Vehicle History ReportTM SiriusXM Satellite Radio with 3-month trial subscription Optional Security+Plus® Extended Protection Plan.

Complaint: ***
I am rejecting this response because:First, I want the Autobarn Nissan of Evanston to REFUND me in FULL the charges they put on my contract without my consent and without my approval for the following: -Contract number Complete Car Care in the amount of $USD -Autoguard Certification in the amount of $USD - Theft Shield Registration in the amount of $USD.All the above charges combines in the total amount of $must be refunded towards my Nissan Account as soon as possible!Second, I did not qualified for the $Federal Credit like they promised me instead I got back only $so they should refund me the difference of $6000! If I knew I would not qualified for the full $from Federal I WOULD NOT BUY THIS CAR, EVER! Thank you
Sincerely,
*** ***

What is a good number to get in touch with you,I will call you today and we can figure this out for you and find a way to reslove the issue .Thank you*** ***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID 11103875, and find that this resolution is satisfactory.when and how do I get that refund?
to me
Sincerely,
Gowrishwar ***

We did reach out to the customer but never got a phone call back if you could have him call me please
***
thank you
*** ***

Hello please feel free to get in touch with me here at the autobarn so we can talk and resolve this matter for you.Thank you, *** ***General ManagerAutobarnEvanson ***

Initial Business Response /* (1000, 5, 2015/06/10) */
the vehicle itself has been displayed and documented with photos listing an adendum of addons our original agreement included all applicable fees customer has been very belligerant with his demands and constant threat of filing complants
against the company with your company (Revdex.com) and states attorneyall vehicles in my inventory have addendums according to all CATA guide lines

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ** ***