The Autobarn Nissan of Evanston

I would be more then happy to refund the auto-guard for all the antitheft shields are on all of our cars
thank you
Hitko ***
General Manager
AUTOBARN EVANSTON

I would be more then happy to refund the auto-guard for all the antitheft shields are on all of our cars . thank you Hitko ***General ManagerAUTOBARN EVANSTON

Contact Name and Title: Jon ***
Contact Phone: ***
Contact Email: j***@theautobarn.com
the matter at hand has been resolved and customer will receiving all information about said complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11103875, and find that this resolution is satisfactory.when and how do I get that refund? to me
Sincerely,
Gowrishwar ***

we did issue a check to you ill have the office email you a copy today thank you*** ***General Manager Autobarn Evanston

In reviewing this complaint, it appears that the cost of switching to the 0% was $1000. There is always an exchange for low interest rates for cash incentives that car dealers/manufactures offer. At the time of purchase it appears that the customer was made aware of the % offer and
he chose to go with the 0% offer he signed. It appears both options were offered and due to religious or personal reasons Mr*** chose the latter and entered into that contract. As a car dealer we do not set the interest rates and if there is a tradeoff to get a lower rate as required by the bank or manufacturer, then the customer can and does decide which payment makes more sense to their household. Although I can’t offer any change in the contract the customer signed, I will be happy to look at his mirror and have it repainted at his convenience in the next days and although we are very stringent in our policy for recording mileage, for the sake of goodwill, I will authorize an oil change that the customer may use in the next months for any bad taste left for poor customer service on our part Regards, *** *** Chief Operations Officer The Autobarn *** *** ***
*** ***

Complaint: ***
I am rejecting this response because:
First, I want the Autobarn Nissan of Evanston to REFUND me in FULL the charges they put on my contract without my consent and without my approval for the following:
-Contract number Complete Car Care in the amount of $USD
-Autoguard Certification in the amount of $USD
- Theft Shield Registration in the amount of $USDAll the above charges combines in the total amount of $must be refunded towards my Nissan Account as soon as possible!
Second, I did not qualified for the $Federal Credit like they promised me instead I got back only $so they should refund me the difference of $6000! If I knew I would not qualified for the full $from Federal I WOULD NOT BUY THIS CAR, EVER!
Thank you
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Stephanie ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ** ***

Initial Business Response /* (1000, 7, 2015/07/20) */
Contact Name and Title: *** *** GM
Contact Phone: XXXXXXXXXX
Contact Email: ***@theautobarn.com
We took the car back in stock and the customer is not responsible for anything No fee was charged
Initial Consumer Rebuttal /*
(2000, 9, 2015/07/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This response is actually what I wanted
Thank you,
*** ***

At Autobarn Nissan we do not force customers to purchase items they do not want. I called [redacted] and let her know as soon as her purchase is funded by the lender that purchased her loan, I will mail her a refund.

I have spoken with the customer and advised him that a fluid sample should have been taken by the dealer that was handling the claim.  That sample was to be analyzed to determine if the fluid was correct or not.  Either way The Autobarn and its employees never adjusted, added, or deleted any fluid from this transmission.  Due to mileage the transmission fluid did not need nor would we have addressed the fluid unless a driveability concern presented itself.  We have no responsibility to pay for any repairs on this vehicle.

Can you please email me a copy of the bill   [redacted]

The check will be sent out in 7 days I'm currently in Europe will be back in town in 7 days thank you 
Hitko

Revdex.com:
[redacted] from Autobarn Nissan contacted me and resolved my complaint.  Of the original issues he was...

able to prove to me that the vehicle does indeed have the Certified Pre-Owned warranty which I was able to validate by having another dealership check the VIN in their system where they showed that the CPO warranty is active until 2022 or 100,000 miles.  In addition, I was refunded for the $250 from the USAA/TrueCar car buying service discount and the $400 for the Autoguard.  I was not refunded for the Theftshield as [redacted] indicated on the TrueCar paperwork that the Theftshield was identified as "anti-theft" and the price point matched up.  I am very satisfied with the result, it is unfortunate that it took this level of effort to have the company uphold their end of what should have been a straightforward transaction.
Sincerely,
[redacted]

General Manager Miki [redacted] had the warranty cancelled when requested but  the customer had moved and we had not been notified we Reissued a new check and sent to new address per customer request. this has been resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

In reviewing this complaint, it appears that the cost of switching to the 0% was $1000.  There is always an exchange for low interest rates for cash incentives that car dealers/manufactures offer.  At the time of purchase it appears that the customer was made aware of the 0.9 % offer...

and he chose to go with the 0% offer he signed.  It appears both options were offered and due to religious or personal reasons Mr. [redacted] chose the latter and entered into that contract.  As a car dealer we do not set the interest rates and if there is a tradeoff to get a lower rate as required by the bank or manufacturer, then the customer can and does decide which payment makes more sense to their household.  Although I can’t offer any change in the contract the customer signed, I will be happy to look at his mirror and have it repainted at his convenience in the next 60 days and although we are very stringent in our policy for recording mileage,  for the sake of goodwill, I will authorize an oil change that the customer may use in the next 6 months for any bad taste left for poor customer service on our part.   Regards,   [redacted] Chief Operations Officer The Autobarn [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Michael [redacted]

Initial Business Response /* (1000, 5, 2015/05/18) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@theautobarn.com
Spoke with Nissan consumer affairs customer dose have the service contract but was never filed in the system. Everything is done...

and handled I did speak with [redacted] from Nissan and he did forward my contact info to the customer I just got involved with this issue when Nissan called.
if customers needs to get in touch with me please send them my contact info thank you .
I would be more then happy to give the customer the money back for the service contract !!!