The Autobarn Nissan of Evanston

Initial Business Response /* (1000, 5, 2015/05/18) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@theautobarn.com
Spoke with Nissan consumer affairs customer dose have the service contract but was never filed in the system. Everything is done and...

handled I did speak with [redacted] from Nissan and he did forward my contact info to the customer I just got involved with this issue when Nissan called.
if customers needs to get in touch with me please send them my contact info thank you .
I would be more then happy to give the customer the money back for the service contract !!!

Can you please email me a copy of the bill 
 
 
[redacted]

Nothing has changed. We stand by our original response.

I'm so sorry to hear about this please give me a call at your earliest convenience Call my cell I'm in the office monday all day [redacted]  thank you.  [redacted]  General manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Ms. [redacted] contacted our sales manager [redacted] at the end of August requesting Autobarn Nissan to pay a balance due Honda. After [redacted] contacted Honda to get a breakdown of the fees they were asking for. Autobarn sent $369.67 for late fees caused by Autobarn returning the vehicle late. The additional...

money owed is Ms. [redacted]'s responsibility. The other charges are for a disposition fee and taxes on the disposition fee.

Hello please feel free to get in touch with me here at the autobarn so we  can talk and resolve this matter for you.
Thank you,
[redacted]
General Manager
AutobarnEvanson
[redacted]

we did issue a check to you ill have the office email you a copy today
 
thank you
[redacted]
General Manager
Autobarn Evanston

Initial Business Response /* (1000, 5, 2014/07/05) */
Contact Name and Title: [redacted]
Contact Phone:[redacted]
Contact Email: [redacted]@theautobarn.com
Our intention is to refund the $1000. Acheck will be cut and mailed in the early part of the week

There was absolutley no wrongdoing from my company we did check out everything else was performed on the car but we didnt do any transmission work we did talk to Nissan Consumer affairs after the customer reached out to them theres nothing we can do at this time about this we could offer the...

customer a internel price for the work   Thank you[redacted]General Manager

What is a good number to get in touch with you,I will call you today and we can figure this out for you and find a way to reslove the issue .
Thank you
[redacted]

Initial Business Response /* (1000, 5, 2015/05/07) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@theautobarn.com
I spoke to customer and we will cut the customer a check back for $144.0

[redacted] is actually Autobarn Mazda's customer. I did look into [redacted] refund and verified the refund was sent and [redacted] did receive it.

There was absolutley no wrongdoing from my company we did check out everything else was performed on the car but we didnt do any transmission work we did talk to Nissan Consumer affairs after the customer reached out to them theres nothing we can do at this time about this we could offer the...

customer a internel price for the work  
 
Thank you
[redacted]
General Manager

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
John [redacted]

The check will be sent out in 7 days I'm currently in Europe will be back in town in 7 days thank you Hitko

We did try to get in touch with the customer but never heard back please advise on what to do

Revdex.com:
[redacted] from Autobarn Nissan contacted...

me and resolved my complaint.  Of the original issues he was able to prove to me that the vehicle does indeed have the Certified Pre-Owned warranty which I was able to validate by having another dealership check the VIN in their system where they showed that the CPO warranty is active until 2022 or 100,000 miles.  In addition, I was refunded for the $250 from the USAA/TrueCar car buying service discount and the $400 for the Autoguard.  I was not refunded for the Theftshield as [redacted] indicated on the TrueCar paperwork that the Theftshield was identified as "anti-theft" and the price point matched up.  I am very satisfied with the result, it is unfortunate that it took this level of effort to have the company uphold their end of what should have been a straightforward transaction.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: it is an absolute joke that this dealership disavows any responsibility for the inoperable condition of my 2014 vehicle purchased there merely 2 months ago due to their shoddy maintenance practices. If indeed "everything" was done on my vehicle(they claim a 168 point safety inspection performed prior to resale, allegedly), how do you miss the most basic item such as the incorrect transmission fluid installed which caused my transmission to totally fail, requiring replacement? They drove the vehicle for 2000 miles and didnt notice this? Impossible to believe. They claim they work toward lifetime relationships with their customers. What a joke. Those are merely hollow words. In reality they are totally non-accountable and dismissive. Did nothing wrong? They also sent me on the road with essentially bald tires. That is unconcionable and dangerous. I am not going away. You now have a lifetime nemesis, where, if they were true to their hollow advertising, I could have been a lifetime customer. Shame on you for your crass treatment of a 30 year veteran of service to this country. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 7, 2015/07/20) */
Contact Name and Title: [redacted] GM
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@theautobarn.com
We took the car back in stock and the customer is not responsible for anything . No fee was charged
Initial Consumer...

Rebuttal /* (2000, 9, 2015/07/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This response is actually what I wanted.
Thank you,
[redacted]