The Bancorp Bank

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution satisfies my needs, but I hope that this bank does not continue to direct their calls to the Philippians knowing that they are never getting resolved if processed through this center.  It was almost as if they were told to blow people off in a very polite way.  I have never seen anything like it in my life nor has my bank.
 
 
Regards,

Good afternoon [redacted]  Attached please find a copy of the complaint response letter we sent to [redacted] regarding her recent complaint.  We have also attached a copy of the refund check that was mailed to the customer to resolve the complaint. 
Please let me...

know if you have any questions.  Thank you.
[redacted]

Good morning, [redacted].  Attached please find the customer response letter for Ms. [redacted]  If you have any questions please feel free...

to contact me.  Thank you.

Good afternoon, [redacted]  Attached please find the customer response letter for Ms. [redacted].  If you have any questions please...

feel free to contact me.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I
did not request that  Bancorp "cut corners" regarding the
return and close out of my Safe Harbor IRA rollover request. Contrary to another one of Bancorp statement " our records show you initiated the account closure/rollover process; however, the process was delayed because we did not receive fully complete, verifiable distribution form until January 12 ". Per Bancorp's request I submitted
two separate distribution forms with the necessary documents and verification of my ABA
routing number, Bank address, Bank account number, Name, SSN, DOB,
Drivers license, Address (x2) and Email. How many times must one have to
send and resend personal information via an archaic and unsecured
method (faxing)? After back and forth phone calls with numerous Bancorp representatives my money was finally transferred to my bank of choice.

February 13, 2014
 
 
 
[redacted]
 
 
RE: The Approved Prepaid MasterCard
 
 
[redacted]...

[redacted]
 
This letter is in response to the concern you raised with the Revdex.com regarding your The Approved Prepaid MasterCard.  We have reviewed your complaint and our findings are summarized below.
 
On January 27, 2014 there were two authorizations made on your account by the merchant Sleep Inn located in Lexington, KY.
 
You called into Customer Service and spoke with a phone representative to inquire about the extra pre-authorization on the card and how to get it released.  The representative informed you that they needed to have the merchant fax over the information stating that they would not be charging the card for both authorizations.
 
On January 29, 2014 the merchant settled one transaction, but the extra pre-authorization was still on the card as the required documents had not yet been received from the merchant.  A phone representative called you and a three way call with the merchant was completed.  The merchant stated that the fax may not have gone through since they did not get any confirmation on their end.  The merchant was asked to send the fax again. 
 
The fax was received and the funds were released back on to the card after proper verification by the Fraud Team. 
 
We regret any inconvenience you’ve experienced related to the pre-authorizations.  Although in this instance it proved to be frustrating for you, this process is in place in part in order to help the customers avoid the inconvenience of creating a negative balance on their accounts.  Before we can release an authorization we need the merchant to provide proper documents confirming that they will not be submitting that transaction for payment.    
 
We hope that this information is helpful.  Please contact us with any additional questions. 
 
 
Sincerely,
 
The Bancorp Bank
Payment Solutions Group

Revdex.com: My issue has been solved with a delay but I have received it. SO you may close my complaint.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,

This letter is in response to the concern you raised with the Revdex.com regarding your PayPal Prepaid MasterCard. We have reviewed your complaint and our findings appear below.On January 9, 2015, you attempted to withdraw funds from an ATM using your card; however, the funds did...

not dispense and your account balance was reduced by the withdrawal amount.NetSpend, the program manager, immediately began investigating your claim and asked you to send a written letter of dispute to support your claim.On January 10, NetSpend received your dispute letter, which made you eligible to receive provisional credit to your account if the investigation could not be concluded by the 10th business day, i.e., January 26.On January 23, NetSpend posted a $280 provisional credit to your account and mailed a letter notifying you of the next steps.  NetSpend also contacted you via phone on January 23 to inform you that the credit had posted.  During that call you were provided with a direct contact at the NetSpend corporate office should you have any further questions or concerns regarding this matter.We greatly appreciate your patience while the investigation is ongoing.   The claim is scheduled to be completed no later than February 23.We hope this information is helpful.

Good afternoon, [redacted]  Attached please find the customer response letter for Mr. [redacted].  If you have any questions, please feel free to contact me.  Thank you. ...

[redacted]

150%;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In spite of the bank's claims to the contrary, I received no electronic statements. The email address they have on file is still current. I checked both my inbox and my junk mail folders. It is in the best interest of the bank for customers not to be told their money is being eaten away by "inactivity fees," and apparently they played this to their advantage with my account.
Regards,

[redacted]
[redacted]
[redacted]
 
RE: Your Univision MasterCard Prepaid Card
 
 
[redacted]
 
This letter is in response to the concern you raised with the Better...

Business Bureau regarding your Univision MasterCard Prepaid Card.  We have reviewed your complaint and our findings are summarized below.
 
On February 25, 2014, the account received a tax refund deposit from the IRS in the amount of $1288.00.  For security reasons the card was blocked by Univision, the program manager, on March 27.  The following day you were informed by a phone agent that the card would remain blocked until you provided valid copies of your photo ID, the first two pages of your tax return, proof of address and Social Security card.  When you informed the agent you did not have a Social Security card you were advised to provide two forms of photo ID.
 
On March 31, Univision received copies of your photo ID, birth certificate and tax identification number; however, they were illegible so you were asked to resend the documents.
 
On May 5, Univision reviewed the additional verification documents you submitted which included a copy of your photo ID, the proof of address document(s), and your 2013 Tax Form 1040.  The tax return was validated but the proof of address was not accepted and a clearer copy of your photo ID was requested.  You were informed by the phone agent on May 6 that you needed to resend a copy of your photo ID in color along with the proof of address that matched the address on file. You were also advised that the proof of address documents needed to be from within the past 30 days.
 
A review of your account shows no further communication with Univision since May 6, and no additional documents have been received. 
 
Bancorp reviewed the verification documents that you sent and agrees that additional documents were needed.  While you provided two forms of ID they were both foreign-issued and the image quality was very poor.  In addition, acceptable proof of address documents (matching the account) were not provided.
 
Your account has been closed per your request.  We have submitted a request to the IRS to allow us to send the remaining funds to them.  This is done when the remaining funds on the account are from a tax refund.  If the IRS accepts the funds they can issue you a refund check.  If they do not accept the returned funds then the funds will remain on the now closed account until you provide valid copies of all the requested identity documents. At that point the account will be reopened.
 
We apologize for the inconvenience you experienced.  Pursuant to our obligations under the Bank Secrecy Act, including the USA PATRIOT Act’s Customer Identification Program (“CIP”) requirements, we have put reasonable and prudent identity verification steps in place in order to prevent financial crimes, minimize fraud and protect our customers.  We understand that from the customer’s perspective there may be a perceived conflict between our regulatory obligations to protect the account, and the service experience the customer expects.  Our actions are undertaken with the goal of striking the best possible balance between the two.
 
 We hope this information is helpful.  Please contact us with any additional questions. 
 
 
Sincerely,
 
The Bancorp
Payment Solutions Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The Bancorp said that they had spoken with Health Equity and that I should put the money into my account as a rollover.  I called Health Equity and they denied ever saying this and advised me against it.  I am trying to figure out who they supposedly spoke with at Health Equity, but have had no luck so far.  While they may cooperate, I do not want this complaint with the Revdex.com closed until it is resolved.
Regards,

Good afternoon, [redacted].  Attached please find the customer response letter for Ms. [redacted]  If you have any...

questions please feel free to contact me.  Thank you.  [redacted]

 Bancorp Bank,. My rapid fs pay card was use fraudulently and now I can't get my money.. they say one thing and do nothing.never do business with them again.
I filed a dispute on july 21, 2017 and now its august 2017 and my dispute was denied. Desired Settlement: I just want my money back, all of it as it was not me who made the transactions.

Review: I had a dispute on my prepaid chime visa card for the amount of $690 on January 30, 2015. I just received a letter from the Bancorp stating that there were no error that occurred on my card and will not refund me the money that I was disputing. I did not make the transaction on the card. They had closed my old visa card and issue me a new card after I started the dispute.

Product_Or_Service: 01/30/2015

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I am seeking a refund for the amount that I disputed for $690.

Business

Response:

Good afternoon, [redacted] Attached please find the customer response letter for [redacted]. If you have any questions please feel free to contact me. Thank you. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I will reject the offer by the Bancorp bank since I did not authorized any transaction in that amount of $690 even though there was a transaction after that in the amount $162.50. I was taken that next transaction at an atm because there might more unauthorized transactions on it. Also Bancorp Bank has reported my previous debit lost or stolen without telling me about it and had to wait to get a new one so I can use the rest my money on the card.

Business

Response:

[redacted] The Bancorp Payment Solutions Group

Review: Bancorp partner bank, Simple, issued a chage back on my account. After numerous request for someone to reach out to settle my problem, not only was I not contacted, but my simplebank account was frozen, not allowing me to remedy the situation by sending money to the account from an external bank. I asked multiple times for a letter in writing, and signature be provided, stating repayment would erase the chargeback. I'm very displeased with these partnering institutions.

All I am asking for is a phone call, so we can settle my issue and not have my credit be damaged for 7 years because I can't get a straight answer from Simple or its partner bank, The Bancorp Bank.Desired Settlement: A phone call and a document in writing, with a signature, that my charge-off will be removed in exchange for repayment.

Business

Response:

Good afternoon, [redacted] Attached please find the customer response letter for [redacted] If you have any questions please feel free to contact me. Thank you. [redacted]

Review: they were heressing me to get 138 dollars on a vanills pre-paid card within seconds they took all the funds off it but 1 dollar very misleading im on ssi disibility I want mymoney back anf they should be put out of businessDesired Settlement: they are a phoney business preying on people in dire straights

Business

Response:

[redacted] I know that we received a complaint from her and responded back in Feb. I've attached the letter. Unfortunately this consumer was the victim of a scam. Our bank is not associated with the products that were fraudulently offered to her. [redacted] will need to pursue this through law enforcement as a criminal matter.

Please let me know if you have any questions. Thanks!

Review: I have purchased a pre - paid credit card from a retail store and have funded the card with my own monies and used it to purchase and withdraw money . Until I was at Walmart trying to make a purchase and the cashier stated that my card pre paid card was declined and I have $165.09 on the card which I had set up emailing alerts when ever I chose to use my card it would send me an e- mail giving me my balance which was. $165.09 and it declined on a purchase under the total amount then I received an email stating that I have had a block on my pre paid card due to irregular activity . Which on a prepaid card cannot happen .Desired Settlement: I want them to issue me my refund of. $165.09 that is a balance on my UNIVISION PRE PAID CARD . Plus the embarrassing situation that happened at wal

Mart aNd the cost of me having. To wait 72 hours for the release that they imposed on me when in fact I stated to the customer service manager that I have to attended my uncles funeral

. And that I needed the money .

Business

Response:

Good afternoon, [redacted] I've attached the response letter to your office, as well as a copy of the letter we sent to our customer, [redacted] We have also attached a couple of the documents we used in our complaint research. Please let me know if you have any additional questions. Thank you.

Review: Trying to close an old IRA and company has been very slow in response and seems to create an issue with every form I want it closed and the time line for them to deliver funds is outrageously long.Desired Settlement: I want the time line waived since they took so long and no other road blocks without a phone call

Business

Response:

Good afternoon, [redacted]. Attached please find the customer response letter for Mr. [redacted]. If you have any questions please feel free to contact me. Thank you. [redacted]

Review: This bank is the bank [redacted] uses for our reward money cards. I am a [redacted] employee. I received money on the card and attempted to transfer money as I always have to my bank account. $6000. The money never showed up. They are calling it user error. They are saying I entered wrong numbers. I have done this multiple times in the past for less amounts of money and it went fine, it has now been two weeks and I do not have the money that is MINE. I went a whole day yesterday and had zero communication from these people. I feel they have stolen my moneyDesired Settlement: Not just a phone call. I wants my money back today

Business

Response:

Good morning[redacted] Attached please find the customer response letter for Mr. [redacted]. If you have any questions please feel free to contact me. Thank you. [redacted]