The Bancorp Bank

This letter is in response to the concern you raised with the Revdex.com regarding your Univision Prepaid MasterCard.  We have reviewed your complaint and our findings appear below.On January 23, 2015, your account was systemically blocked after a suspicious credit of...

$125.47 from Macy’s posted to it.  The block was prompted because no matching purchase from Macy’s appeared on your account.On January 25, you contacted Customer Service for Univision, the program manager, who advised you to have the merchant contact its Customer Service or Risk Department to discuss the transaction.On Monday January 26, the investigation was completed and the block was removed, granting you full access to your card.  The next day, Univision tried contacting you by phone to advise you of the removal of the block but there was no answer.We apologize for the inconvenience and frustration you experienced.  In the future, please ensure that the card presented for a merchant credit is the same card used when the purchase was made. By doing so, you can prevent future account blocks from occurring.We hope this information is helpful. Please contact us with any additional questions.

[redacted]
 
This letter is in response to the concern you raised with the Revdex.com regarding what you characterized as the fraudulent use of your funds.  We have reviewed the complaint and our findings are summarized below....


 
[redacted], we have unfortunately been unable to locate any account for you in our systems.   We have attempted to contact you using the contact information provided in your complaint with no success.
 
Without an account number or some additional account information we are unable to proceed with our investigation.  We understand that this is a very serious matter, and we would like to assist you in any way we possibly can.  If you prefer to contact the Bank directly, please feel free to call or email the Customer Response Manager using the following contact information:
 
[redacted]
[redacted]
[redacted]
 
We will begin our investigation immediately if you can contact us with the necessary information.  If we do not receive the information required to locate your account we will have to consider the complaint closed.  We look forward to hearing from you in the near future.

Good afternoon, [redacted].  Attached please find the customer response letter for Mr. [redacted].  If you have any...

questions please feel free to contact me.  Thank you.  [redacted]

B
">etter Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for looking into this matter.
Regards,

Good afternoon, [redacted]  Attached please find the customer response letter Mr. [redacted]  If you have any questions please feel free to contact me.  Thank you.  [redacted]

Good afternoon, [redacted]  Attached please find the customer response letter for Mr. [redacted]  If you have any...

questions please feel free to contact me.  Thank you.  [redacted]

What a poor excuse for a business!! Have waited 2 months for a distribution check. First asked to wait 7-10 business days for them to "process" paperwork; then the check was not mailed to the right place. Found out where they sent it. They asked that I wait to see if it shows up there. Did not! Now they have to cut another check. Again wait 7-10 business days. We will see if it shows up this time.
Does anyone answering their phones use English as their 1st language?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I contacted Energy Plus just yesterday and they have still not, nor never have, received these funds from Bancorp.  It is all fine and well that Bancorp CLAIMS that they paid, but do they have PROOF?!  If I do a wire or an ACH with my bank I get a routing number that I can give to the other party to resolve issues like this.  ALSO, Bancorp, at no time, has contacted Energy Plus to try to resolve and figure out the problem
In a nutshell, if Energy Plus has not received funds from Bancorp than it is NOT a completed transaction as Bancorp claims

Good afternoon, [redacted]  Attached please find the customer response letter for Ms. [redacted]  If you have any questions, please feel free to contact me.  Thank...

you.  [redacted]

Good afternoon, [redacted].  I've attached a copy of the response letter we mailed to Mr. [redacted] regarding his complaint.  Unfortunately this one is still unresolved.  I don't know if you have any influence with Mr. [redacted], but he is insisting that he will not deliver documentary ID...

to prove his identity and that he is the person who has been conducting the transactions.  Due to our obligations under the Bank Secrecy Act and USA Patriot Act we are required to have such fraud protection in place.  We will be unable to release th funds until we receive the requested documents.Thanks, Lexe.  Let me know if you have any questions.[redacted]

Good afternoon, [redacted].  Attached please find the customer response letter and support documentation for Ms....

[redacted]  If you have any questions please feel free to contact me.  Thank you.  [redacted]

Good morning, [redacted].  Attached please find the customer rebuttal response letter for Mr. [redacted]  If you have any questions please feel free to contact me. 
Thank you.

Good morning, [redacted].  Attached please find the customer response letter for Ms. [redacted].  If you have any questions please feel...

free to contact me.  Thank you.  [redacted]

Good morning, [redacted]  I've attached copies of the response letter and refund check we mailed to [redacted] regarding his recent complaint.Please let me know if you have any questions.  Enjoy your weekend.

Good afternoon, [redacted].  Attached please find the customer response letter for Mr. [redacted].  If you have any...

questions please feel free to contact me.  Thank you.

Good afternoon, [redacted]  Attached please find the customer response letter for Ms. [redacted].  If you have any questions...

please feel free to contact me.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I received a hard copy of this letter in the mail as well. 
Regards,
[redacted]

Good morning, [redacted]  We have executed a settlement with Ms. [redacted], and as part of the settlement she agreed to withdraw her complaint.  I have attached z copy of the email she sent to your office requesting to withdraw the complaint.  We are still working on the other...

complaint from Ms. [redacted]  Please let me know if you have any questions.  Thank you.[redacted]

Good afternoon, [redacted]  Attached please find the customer response letter for Ms. [redacted].  If you have any questions please...

feel free to contact me.  Thank you.