The Bancorp Bank

[redacted]
 
RE: Your Univision Prepaid MasterCard
 
 
[redacted]
 
This letter is in response to the concern you raised with the...

Revdex.com regarding your Univision Prepaid MasterCard.  We have reviewed your complaint and our findings are summarized below.
 
On June 19, 2014 your card was blocked for security reasons.  You were asked to provide valid copies of your photo ID, Social Security card and proof of address. 
 
To date we have not received a valid proof of address document.  The document received was incomplete, as it did not contain a date and the full body of the letter was not included.
 
Your account has been closed and a refund check in the amount of $1480.10 (the remaining account balance) will be sent to you at no cost once a valid proof of address document is received.  We ask that you please provide a utility bill, medical bill or a paystub that is dated within the past 30 days.  Please ensure that you send the entire document containing all the required information.
 
We apologize for the inconvenience you have experienced.  It is regrettable when we close a cardholder’s account; however, at times this is the most prudent action to help maintain the safety and soundness of our network.
 
We hope this information is helpful.  Please contact us with any additional questions. 
 
 
Sincerely,
 
The Bancorp
Payment Solutions Group

Good afternoon, [redacted].  Attached please find the customer response letter for Mr. [redacted].  If you have any...

questions please feel free to contact me.  Thank you.  [redacted]

This letter is in response to the concern you raised with the Revdex.com regarding your Univision Prepaid MasterCard.  We have reviewed your complaint and our findings appear below.On January 23, 2015, your account was systemically blocked after a suspicious credit of...

$125.47 from Macy’s posted to it.  The block was prompted because no matching purchase from Macy’s appeared on your account.On January 25, you contacted Customer Service for Univision, the program manager, who advised you to have the merchant contact its Customer Service or Risk Department to discuss the transaction.On Monday January 26, the investigation was completed and the block was removed, granting you full access to your card.  The next day, Univision tried contacting you by phone to advise you of the removal of the block but there was no answer.We apologize for the inconvenience and frustration you experienced.  In the future, please ensure that the card presented for a merchant credit is the same card used when the purchase was made. By doing so, you can prevent future account blocks from occurring.We hope this information is helpful. Please contact us with any additional questions.

B
">etter Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for looking into this matter.
Regards,

Good afternoon, [redacted]  Attached please find the customer response letter for Mr. [redacted]  If you have any...

questions please feel free to contact me.  Thank you.  [redacted]

Good afternoon, [redacted]  Attached please find the customer response letter Mr. [redacted]  If you have any questions please feel free to contact me.  Thank you.  [redacted]

What a poor excuse for a business!! Have waited 2 months for a distribution check. First asked to wait 7-10 business days for them to "process" paperwork; then the check was not mailed to the right place. Found out where they sent it. They asked that I wait to see if it shows up there. Did not! Now they have to cut another check. Again wait 7-10 business days. We will see if it shows up this time.
Does anyone answering their phones use English as their 1st language?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I contacted Energy Plus just yesterday and they have still not, nor never have, received these funds from Bancorp.  It is all fine and well that Bancorp CLAIMS that they paid, but do they have PROOF?!  If I do a wire or an ACH with my bank I get a routing number that I can give to the other party to resolve issues like this.  ALSO, Bancorp, at no time, has contacted Energy Plus to try to resolve and figure out the problem
In a nutshell, if Energy Plus has not received funds from Bancorp than it is NOT a completed transaction as Bancorp claims

Good afternoon, [redacted]  Attached please find the customer response letter for Ms. [redacted]  If you have any questions, please feel free to contact me.  Thank...

you.  [redacted]

Good afternoon, [redacted].  I've attached a copy of the response letter we mailed to Mr. [redacted] regarding his complaint.  Unfortunately this one is still unresolved.  I don't know if you have any influence with Mr. [redacted], but he is insisting that he will not deliver documentary ID...

to prove his identity and that he is the person who has been conducting the transactions.  Due to our obligations under the Bank Secrecy Act and USA Patriot Act we are required to have such fraud protection in place.  We will be unable to release th funds until we receive the requested documents.Thanks, Lexe.  Let me know if you have any questions.[redacted]

Good afternoon, [redacted].  Attached please find the customer response letter and support documentation for Ms....

[redacted]  If you have any questions please feel free to contact me.  Thank you.  [redacted]

Good morning, [redacted].  Attached please find the customer rebuttal response letter for Mr. [redacted]  If you have any questions please feel free to contact me. 
Thank you.

Good morning, [redacted]  I've attached copies of the response letter and refund check we mailed to [redacted] regarding his recent complaint.Please let me know if you have any questions.  Enjoy your weekend.

Good afternoon, [redacted].  Attached please find the customer response letter for Mr. [redacted].  If you have any...

questions please feel free to contact me.  Thank you.

Good morning, [redacted].  Attached please find the customer response letter for Ms. [redacted].  If you have any questions please feel...

free to contact me.  Thank you.  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I received a hard copy of this letter in the mail as well. 
Regards,
[redacted]

Good afternoon, [redacted]  Attached please find the customer response letter for Ms. [redacted].  If you have any questions...

please feel free to contact me.  Thank you.

Good afternoon, [redacted]  Attached please find the customer response letter for Ms. [redacted].  If you have any questions please...

feel free to contact me.  Thank you.

Good morning, [redacted]  We have executed a settlement with Ms. [redacted], and as part of the settlement she agreed to withdraw her complaint.  I have attached z copy of the email she sent to your office requesting to withdraw the complaint.  We are still working on the other...

complaint from Ms. [redacted]  Please let me know if you have any questions.  Thank you.[redacted]